Intercom, Inc.

JANUARY 12, 2021

This post is an adaptation of a talk I recently gave at the Amazon Web Services (AWS) community day event in Dublin about the technical strategies I’ve experienced that don’t work and the ones that have helped us to grow and scale at Intercom. At Intercom, we’ve found success running Lambda as glue code between AWS services.

Technical Review 269

Technical Review Scale multi-cloud Kubernetes Scaling 269

The Angel VC

NOVEMBER 29, 2013

Development velocity: I don’t know if (or how strictly) you should use a software development methodology like Scrum, which allows you to nicely visualize your development velocity, in the very early days, when you’re maybe just two developers – I would be very interested in your thoughts on that question.

Scale 190

Scale Startup SaaS Customer Lifetime Value 190

SaaStr

MAY 8, 2019

From 2003 on he has been with WordPress in a role he best describes himself “My roles with WordPress have spanned development, support, design, systems, event planning, janitorial, and public advocacy — thankfully, the community now includes people far better than me at all those tasks.”. Jeff Lawson Twilio Co-Founder / CEO.

CTO Coach 30

CTO Coach New CTO CTO Web Developers 30

Incredo

MARCH 20, 2020

Start your day with gratitude Your mindset and your thoughts shape the way you perceive events and situations around you. Software Developer at Auto1Group “ When your company switches to remote work, make sure people can communicate as effectively as they would do at the office.

Underperforming Technical Team 227

Underperforming Technical Team Outsourced Development Systems Review Software Review 227

Chaotic Flow

SEPTEMBER 22, 2015

New feature requests, current feature ratings, bug reporting, support inquiries, and so forth are just one click away from the events that precipitate them when you enable them inside your SaaS product. Agile software development has seen wide adoption throughout the software industry. SaaS Customer Alignment Tip #15.

Product Marketing 130

Product Marketing Marketing SaaS Software Development 130

IT World

OCTOBER 12, 2021

Google added new app integrations and security capabilities to its Workspace productivity suite on Tuesday ahead of its Cloud Next virtual event. The Workspace Marketplace now has 5,300 third-party apps that users can integrate with the various Workspace tools, Google said. To read this article in full, please click here

Software Development 107

Software Development Cloud Development Software 107

Frontegg

MAY 20, 2021

This is the basis for request-response and event-based models. Single-threaded & asynchronous: NodeJS uses the event loop to execute the code, allowing asynchronous code to be executed, thereby enabling the server to use a non-blocking mechanism to respond. The disadvantage of this approach is that it is a blocking model.

Scale 145

Scale Transportation Underperforming Technical Team Communication 145

BetterCloud

JANUARY 15, 2025

Software-related questions: How does your SaaS vendor create and maintain secure applications? Incidence response plans: What does the vendor do in the event of a breach? Here are 7 key InfoSec questions you should aim to answer.

Payment Solutions 52

Payment Solutions Payment Services SaaS Payments Payment Methods 52

User Pilot

JULY 16, 2024

Gain exposure and hands-on experience through junior roles in software development. Continuously develop yourself through product management events, webinars , podcasts , books , and so on. Gain hands-on experience : Gaining experience in software development is often a prerequisite.

Management 111

Management Engineering Data Analysis Software Development 111

CloudGeometry

MARCH 22, 2022

Part 3: Measurement One of the great breakthroughs of SaaS as a business strategy is in how it puts users and subscribers front and center of software development and keeps them there. Until your better-and-faster solution reaches those customers in production, that great idea that’s somewhere in the software development?

DevOps as a Service 130

DevOps as a Service Software Delivery Well Architected Framework AWS 130

USIO

JUNE 12, 2024

Join us for an exclusive event: Unlock the Secrets: How These Top SaaS Leaders Are Transforming Payments into Profit. Why This Event is a Game-Changer: Unveiling the Magic of SaaS Stickiness Fact: SaaS companies that provide integrated solutions report up to a 50% increase in user retention*. Mark Your Calendar! Mark Your Calendar!

Payment Solutions 130

Payment Solutions Payments Payment Methods Software 130

Sales Hacker

DECEMBER 13, 2024

Create transforms software development by empowering anyone technical or not to build with code using plain text and images. Startup to watch Create – launched AI Templates to make building even more accessible. Create is AI text to app, allowing you to turn your words into sites, prototypes, and AI tools.

Scale 108

Scale Sales Hiring Acquisition Customer Success 108

CloudGeometry

MARCH 14, 2022

The Race Toward Feature Agility The answer to remaining competitive lies in accelerating the journey from traditional forms of software development toward feature agility – finding what your customers value and figuring out how to get it into your development process faster. Optimize cloud economics and drive Business Goals.

DevOps as a Service 130

DevOps as a Service Well Architected Framework SaaS AWS 130

User Pilot

JUNE 29, 2024

How Userpilot can take your product analytics to the next level: Feature tags and custom events to enable you to understand user behavior and make data-driven decisions. This allows your organization to focus on its core competencies and strategic initiatives rather than diverting resources to software development.

Technical Support 105

Technical Support compliance Scale User Experience 105

Sales Enablement, SaaS and Growth

MARCH 23, 2020

Agile Agile software development has been such a success that people now apply the “agile” moniker to a broad range of areas. Forcing Function I’m a big advocate of forcing functions - essentially, they are a task, activity or event that forces you to take action and produce a result.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

User Pilot

JULY 23, 2024

This may entail an announcement, an event, or plans for distribution. Features and events dashboard in Userpilot. How long does the product development life cycle take? Who is part of the product development team? Launch the product to the public Once you’ve refined your MVP, you are ready to go live.

Development 109

Development SaaS Marketplace as a Service Scale 109

CloudGeometry

APRIL 25, 2022

Bear in mind that they are not just looking to evaluate the elegance of your software development lifecycle. Enterprise customers want to see how both your SaaS architecture and support operations in tandem handle unforeseen events. Industry and vendor lingo often blur the boundaries between the two.)

Enterprise readiness 130

Enterprise readiness Enterprise Technical Review Software Review 130

IT World

AUGUST 8, 2019

There has perhaps never been so much angst over whether open source software development is sustainable, and yet there has never been clearer evidence that we’re in the golden age of open source. Or on the cusp. There are a few good indicators for this. The clouds have parted. To read this article in full, please click here

Azure 74

Azure Machine Learning Artificial Intelligence Software Development 74

User Pilot

NOVEMBER 20, 2023

To become a TPR you don’t need a degree in software engineering, but it will definitely help. The technical skills include a solid understanding of software development and system architecture. With Userpilot, you can track feature usage or events and visualize the data in graphs or heatmaps. Heatmaps in Userpilot.

Management 105

Management Software Development Engineering Market Research 105

Practical Advice on SaaS marketing

MAY 25, 2010

Who knew that software developers were such athletes? Though I'm sure some of these folks are spending time in the gym, I've learned that these terms actually refer to the agile development methodologies many are using to build software-as-a-service (SaaS) solutions. the marketing folks recuperate for a couple of months.

Marketing 100

Marketing Social Media Software Development Business Model 100

Full Session

DECEMBER 30, 2024

Pricing starts from $0.0000500/event. Amplitude: Product intelligence and event tracking software , offering customer engagement and retention insights. PostHog also helps product managers and developers looking to improve their products. Event tracking: Captures user interactions across your product.

Payment Methods 52

Payment Methods Payment Solutions Payments SaaS Payments 52

Intercom, Inc.

APRIL 8, 2021

And so, Cliniko decided to embrace it – partners aren’t just invited for work events and meet-ups, they’re also a part of the company’s social Slack channel. My background is as a software developer, and I’ve been doing that for just over 20 years. How do you mark achievements or life events?

Healthcare 211

Healthcare Outsourcing Services Underperforming Technical Team Outsourced Development 211

IT World

SEPTEMBER 29, 2022

Vira Tkachenko, CTO at Ukraine software developer MacPaw , spoke remotely to Apple admins at Jamf’s JNUC event. A real-world example of a woman in a leadership position in tech , she explained how her company planned for business continuity during the war in Ukraine.

CTO 67

CTO Business Software Development Leadership 67

SaaStr

AUGUST 22, 2019

This is a software development process for those of you who may not be familiar with it. We’re ready to develop it. Those events tend to be expensive and difficult. First things first, where I see teams go astray. It’s about when you start thinking about your launch.

Scale 147

Scale Engagement Scaling Development 147

Intercom, Inc.

MARCH 11, 2021

From his background in software development and project management, Farhan learned how a data-driven approach is key when it comes to scaling your business – but for this to be effective, you need to keep your customer at the heart of everything you do. My background, as you outlined, started as a developer.

B2C 118

B2C B2B Scale Strategy 118

User Pilot

MARCH 27, 2023

Software developers can use product analytics to optimize their technical performance. Product analytics: feature and event tracking for different segments. Look at their progression through the funnel and carry out funnel analysis to identify common events in their behavior. Behavioral user segmentation.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Churn User Experience 98

User Pilot

JANUARY 15, 2024

A robust SaaS dashboard enables data-driven decision-making for founders, department heads, product managers/marketers, and software developers. Product key performance indicators This product KPIs dashboard tracks historical activity metrics and event data. Decision-making. Team alignment. What is it for?

Metrics 105

Metrics SaaS Customer Lifetime Value Retention 105

Sales Hacker

JANUARY 3, 2022

The Agile movement emerged first in the world of software. In fact, its founding document is the revered Manifesto for Agile Software Development. In the “Agile Manifesto,” we’re given four values and 12 principles that help to define Agile development. Are you trying to generate MQLs?

Sales Enablement 113

Sales Enablement Scale Sales Hiring Outsourcing Services 113

User Pilot

APRIL 26, 2024

TL;DR Customer tracking software helps you monitor and analyze your users’ behavior across different channels. The must-have features for customer tracking software in 2024 are: The ability to track customer data regarding their behaviors during events. Event tracking. Create and track custom events on Userpilot.

Software Review 105

Software Review Software Scale Systems Review 105

FastSpring

APRIL 24, 2025

The other thing that we’re seeing a lot more requests, especially with regards to the European Accessibility Act, is we’re seeing a lot of software developers come to us for something that is called a voluntary product accessibility template or a VPAT, which is a standardized international format report. WP is one of those.

Business 107

Business Software Review Underperforming Technical Team AI Search 107

User Pilot

JUNE 6, 2023

Software developers benefit from product data by gaining insights into how the product is performing. The focus of journey analytics is on all the events, problems, and emotions users experience at different touchpoints and its goal is to find ways to remove unnecessary friction from the CX. Let’s check out a few.

Data 88

Data User Experience Churn Retention 88

Totango

JANUARY 22, 2018

Prior to joining Google in 2011, Dante has held several roles in higher education, consulting, and in software development. A technology veteran, Christina has spent nearly two decades holding leadership positions in the enterprise software space. Christina Kosmowski. Head of Customer Success.

Customer Success 79

Customer Success Sales Recruiting Sales Hiring Scale 79

Intercom, Inc.

FEBRUARY 4, 2021

Adapting to remote work and eschewing business travel has forced a change – the events of the last year has already fundamentally changed how and where we do business. And he would invite us to events to do with climate change. Dee: Staying then on the events of the last 12 months, how has your business been impacted by that?

Transportation 183

Transportation Business Travel Underperforming Technical Team 183

User Pilot

MARCH 29, 2023

Software developers will be interested in digital analytics that focus on the technical performance of the website, like bug reports or uptime. Event occurrence data in Userpilot. Retention rate , churn rate , customer lifetime value , or NPS scores are examples of digital analytics that product managers will find relevant.

Data 98

Data Social Media Customer Lifetime Value Acquisition 98

User Pilot

MAY 7, 2024

Contextual triggers : With in-app event tracking coupled with user segmentation , teams can guarantee the right messages will target the right users and increase the likelihood of engagement. Setting up custom events in Userpilot. Other formats included are slideouts, checklists , banners , and hotspots. Userpilot’s UI patterns.

Software Review 104

Software Review Technical Review Software Scale 104

Stax

APRIL 18, 2024

SaaS companies deliver software applications over the internet on a subscription basis, simplifying access and management for users. While they operate under different business models, ISVs and SaaS share similarities in software development, cross-platform accessibility, and industry reach.

Outsourcing Services 88

Outsourcing Services SaaS Payments Payment Services Payment Methods 88

User Pilot

APRIL 6, 2023

Set realistic goals in the software development process Make sure the goals for your development team are realistic. You can also track user in-app behavior leading up to specific events using session recording functionality available in tools like Hotjar or TrueStory. Follow product vision.

Underperforming Technical Team 105

Underperforming Technical Team Management Interviewing Scale 105