Building Intercom from home: Software delivery in challenging times

Inside Intercom

We’d like to share some insights from what we’ve learned so far about software delivery and operations over the past few weeks of working from home during COVID-19 , and how we as an engineering team have adjusted to this unprecedented, unpredictable situation.

5 Reasons Why Most SaaS Companies Fail to Retain Users After Bulk Sign-ups

SaaS Metrics

SaaS is a software licensing and delivery model in which a service provider hosts applications for the users and makes these applications available to them via the Internet. There are three major forms of cloud computing, SaaS being the most popular of them.


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RBS automates away £7 million in manual server provisioning tasks

IT World

The Royal Bank of Scotland (RBS) Group – which will soon be rebranded as Natwest Group under new CEO Alison Rose – has been on a big technology modernization drive since its government bailout after the 2007 banking crisis.

5 Ways Home Service Companies are Utilizing SaaS

SaaS Metrics

Home service companies, like lawn care, plumbing, and electrical services, can utilize software as a service or SaaS. It’s a method of software delivery, allowing you to access data using any device, like a smartphone or tablet. Software as a service is centrally hosted.

How SaaS can be a Game Changer for Small and Medium Businesses

SaaS Metrics

Introduction SaaS (Software as a Service) is a model of software delivery that has evolved significantly over the past decade. Enterprises were quick to adopt the new technology to minimize the high aggregate cost associated with buying traditional software licenses. Not only businesses had to pay large sums of money to acquire software licenses, they also had to pay hefty annual maintenance fees.

SaaStr Podcast 453 (and Video): Building a Second Unicorn: A Deep Dive With Jyoti Bansal


Bansal felt passionate about enhanced software delivery, the need that Harness meets for developers. Every SaaS founder dreams of their company becoming a unicorn. But what if you built not just one company valued over $1 billion, but two?

How Does the Casino Industry Use SaaS?

SaaS Metrics

Software as a Service or SaaS is a process of software delivery that permits data to be obtained from any device that has an internet connection or web browser. It means that when a company uses SaaS, there’s no need for hardware acquisition, provisioning and maintenance, and even software licensing installation, and support. Aside from offices, Blog casino casino industry entertainment software online casino SaaS SaaS for casinos software Software As A Service

SaaS vs On-Premises: Choosing the Right Enterprise Solutions

SaaS Metrics

However, with the advancement in technology, enterprises now have many options to choose from, including multiple software delivery channels. Introduction Deciding between an in-house or on-premises and SaaS solution is an important element of an IT strategy. That’s especially true for large enterprises that are always looking for a competitive advantage. Choosing between the two depends on a lot of factors and there isn’t any magical formula that works for all kinds of businesses.

Understanding SaaS: Service Level Agreements (SLA)

SaaS Metrics

Introduction Many users interested in trying out SaaS (Software as a Service) end up getting confused by all the technical jargon they come across during their research. While SaaS is increasingly becoming a popular software delivery method, many still don’t understand common terminologies associated with the cloud technology.

Contentful Announces $33.5 Million in Series D Funding to Deliver Content Infrastructure for the Modern Technology Stack

The SaaS Garage

Contentful’s content infrastructure is a cloud-native, API-based platform that seamlessly integrates with modern technology stacks and software delivery pipelines. The newly acquired capital will be used to further strategic partnerships, expanding on the recently announced Solutions Partner Program that was launched to help digital agencies and their clients modernize their technology stack for multi-channel content development and delivery. Contentful Announces $33.5

How Big is a Typical Software Company Acquisition?

Tomasz Tunguz

Year to date, $54B worth of software companies have been acquired. 2016 is on pace to match the past three years of software acquisition trends which vary from $64B-$70B. Over the course of those six years, the median acquisition price of a software company has varied between $40M and $80M and in 2016 has settled to about $60M. On the other hand, the average software acquisition is hurtling toward $1 billion in value after having plateaued around $250M earlier in the decade.

The IT Leader’s Glossary for SaaS Operations


Known as Application Programming Interface, it specifies how software components interact, allowing two applications to communicate with each other. Software-as-a-service (SaaS) is a method of software delivery and licensing in which software is accessed online via a subscription.

How you can tame spiralling digital software testing costs (& create happier users)


Software testing has often been an afterthought for CIOs , software engineering managers and software development teams. The accelerated adoption of Agile, DevOps and digital has ensured that if you remain ignorant to the value of fast and effective software testing, your program will bleed money and leave users frustrated by their user experience. So what is the optimal mix of manual & automated software testing?

How SaaS Works: Introduction to the Big Picture

How SaaS Works

The How SaaS Works series simplifies the complex world of software-as-a-service (SaaS) into the practical fundamentals for anyone involved in SaaS. Introduction The software-as-a-service business model appeals to companies of all sizes from tiny startups to massive Fortune 500 companies. SaaS is an economic model for software delivery in which centrally hosted software is continuously delivered to an end-user to create a continuous value exchange.

Bugs in your web & mobile apps are bleeding you an ASTOUNDING amount of money


This need for speed often leads software delivery teams to take shortcuts and turn a blind eye to spot fires that, seemingly "from nowhere" turn into soul-sapping infernos. Any wonder then why the costs of software testing are skyrocketing ? By applying the action items in the Secret Toolbox, you won't fix all your headaches, but you will achieve this: Slash your software testing time from weeks or days to hours. support tickets) cost of software quality.

How Healthy is the SaaS IPO Market?

Tomasz Tunguz

Salesforce’s initial public offering in 2003 demarcated the beginning of a new era, the era of Software as a Service. In the 13 years that followed, many startups have followed their path to build innovative software that has transformed their respective industries and sectors. The shift has been revolutionary both in software delivery as well as sales.

Meet BetterCloud’s New VP of Site Reliability Engineering, Stephen Dick


We’re a centralized team right now and we’ll be moving to distribute some team members into other engineering teams so they can impact software delivery earlier in the value stream, where it’s cheaper and easier to detect future challenges and prevent them.

10 sureshot practices to supercharge your DevOps effectiveness


This is where you start eliminating every superfluous manual intervention in your delivery process. This is achieved by starting to promote a self-service culture, first by automating infrastructure delivery. Automate functional testing DevOps without automated software testing is like racing a Ferrari with the handbrake engaged. By sticking to your old software quality habits you are only minimising your ability to achieve all these lofty goals.

5 symptoms of bad software testing that will kill your digital transformation


Digital transformations are a confluence of new ideas, grand plans, modern business models, high hopes and, often, very poor delivery and implementation. Why is software testing important for digital transformations? Software testing is that validator which ensures that your applications' users or customers are amazed by the speed at which they can now perform a task AND satisfied that they can actually complete that task every time, all the time.

How to slash software testing costs with these 6 proven ideas


In chatting with CEOs of SaaS companies, one topic keeps coming up over and over again: how do we cut our software testing costs? Or, if we can't reduce them, how do we tame the growth in our software testing spend? While everyone is looking for a silver bullet, let me be the voice of reason for you: software testing costs will only keep rising unless you do the 6 things mentioned below. Are you only conducting manual software testing at the moment?

The Ultimate SaaS Pricing Resources Guide

OpenView Labs

How to Screw Up Your Software Pricing and Packaging Completely. Software pricing strategist Jim Geisman shares three reasons why software companies often miss the mark when it comes to the delicate relationship between packaging, price, and cost.

This is why Accenture couldn't build a responsive ecommerce web app for Hertz


This study from 2018 says that you will have more unsuccessful IT projects than you will have successful ones: So is it worth your time if learning two principles that can drastically reduce the chances of your software projects ending up in the "failure" column? You see, the two principles below aren't just specific to the Hertz and Accenture story, they are the bedrocks of all successful, or at least productive, agile software projects. Agile Software Development DevOps

SaaStr Podcasts for the Week with Crossbeam and Podium – January 10, 2020


With the business model of SaaS itself, it’s really fundamentally different than the business model of a traditional software licensed maintenance model. And I woke up one morning and 20 people had bought the software.