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Building Intercom from home: Software delivery in challenging times

Intercom, Inc.

Intercom’s entire software delivery system is built on the ability to move fast, react to change and rollback, or roll forward, rapidly in the case of something unexpected happening. Our software delivery systems and operations are robust and well understood internally. The value of the familiar.

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Measurement: What SaaS platform builders need to know to prepare for growth, Part 3


Customer-centric software delivery SaaS sets solving customer problems as its north star. Until your better-and-faster solution reaches those customers in production, that great idea that’s somewhere in the software development? By implication, one-off features and changes reduce software delivery efficiency.)


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Mastering SaaS with Agile Scrum – A Winning Combination

How To Buy Saas

Discover why combining Agile Scrum with a SaaS model is a recipe for success in software delivery. Agile Scrum in SaaS The SaaS method is a cloud-based software delivery model that allows users to use applications via the Internet without installation. Success in software delivery? Find the answers below.

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PlanetScale CEO on Cloud-Prem and Climbing the Engineering Ladder

Andreessen Horowitz

In this interview, Lambert discusses a number of topics related to cloud native software-delivery models, including what good serverless looks like, who should run Kubernetes, and the emergence. Prior to joining PlanetScale (then as chief product officer), he was VP of engineering at GitHub.

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Guide to Choosing the Right Real Estate SaaS Solution

SaaS Metrics

Software as a Service (SaaS) is a cloud-based software delivery model in which apps or services are delivered over the internet. It has many advantages over traditional software that are usually installed locally on a computer.

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The Major Ways SRE Can Transform IT Ops

SaaS Metrics

Traditional kinds of IT operations are not able to function at the speed of any modern software delivery. For this reason, site reliability engineering is one of many new approaches that are growing in popularity across industries. Even so, site reliability engineering is still dramatically different from any IT operations before.

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SaaStr Podcast 453 (and Video): Building a Second Unicorn: A Deep Dive With Jyoti Bansal


Bansal felt passionate about enhanced software delivery, the need that Harness meets for developers. But then, you know you can’t just build great products; you have to combine them with building great teams. That builds great business.”. Finally, you should also really have a passion for the problem your product solves.