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Why You Should Focus on Nurturing the Customer Relationship

Totango

Key metrics include: Business metrics that demonstrate how product engagement affects revenue. Adoption metrics that reveal how a customer uses the product. Outcome metrics that reflect product ROI. Remember, customer metrics should always lead to action. Take the information and use it to generate customer value. .

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Customer Success and Upsells: How to Make the Most of Opportunities

Totango

You might look at measurements such as: Usage Data: If a customer is using the product frequently or is heavily leveraging specific functions, then it is time to offer them access to premium features or other advanced products. Product ROI: What do your business success metrics tell you about the ROI a customer is enjoying?

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The Most Important Customer Success Metrics to Track and How to Improve Them

Totango

Adoption Metrics: Measuring the customer’s use of the product. Outcome Metrics: Measuring the customer’s product ROI. Remember, all customer success metrics should lead to action. Gathering insight into the areas listed above should enable you to proactively engage with customers.

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Why You Should Focus on Nurturing the Customer Relationship

Totango

Key metrics include: Business metrics that demonstrate how product engagement affects revenue. Adoption metrics that reveal how a customer uses the product. Outcome metrics that reflect product ROI. Remember, customer metrics should always lead to action. Take the information and use it to generate customer value. .

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Oct 18 – Customer Success Jobs

SmartKarrot

Running client check-ins and quarterly business reviews for nominated accounts to demonstrate product ROI, assess client health, and identify future needs. Educating customers on terminology, features, and the benefits of Lighthouse. Managing customer billing and renewals.

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Feb 15 – Customer Success Jobs

SmartKarrot

Design, develop, and deliver operational reports and analyses, i.e., the status of findings, report of unworked opportunities, and projected cost savings/increased revenue that demonstrate product ROI.

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SaaStr Podcasts for the Week with B Capital Group and Bessemer Venture Partners — February 7, 2020

SaaStr

Once you do get in front of them, often people say about the importance of really selling the long term vision of kind of the product roadmap itself, and how that really plays into how they think about the partnership. How true is that versus actually the product today, what it can deliver for them on an ROI basis, on day of implementation?

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