Sat.Sep 12, 2020 - Fri.Sep 18, 2020

Best Customer Service Software

The Daily Egg

Customer service is the lifeblood of businesses. From small ecommerce sites to Fortune 500s, organizations of all sizes across every industry must prioritize their customers to be successful. But like everything else in today’s day and age, customer support has gone digital.

The Next Wave in Digital Marketing

Adhere Creative

Marketing is evolving once again, and with the rise of big data and integrated technology, it’s changing rapidly. In 2005 , we saw the rise of inbound marketing. Digitial Marketing video production

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Trending Sources

Google Shopping Actions: How to Increase Product Visibility for Free

Neil Patel

Did you know Google Shopping listings are free for most merchants to use? Google has also dropped commissions for its Buy on Google program.

How To Get Better at Recruiting. (We All Need To).

SaaStr

90% of my evaluation of any leader that works for me is the quality of people they can get to work for them. This could be wrong… Maybe it should be 95%. — Todd McKinnon (@toddmckinnon) September 13, 2020. Recruiting is tough. I certainly don’t do it well enough.

Facebook Causes Continue to Show Little Promise as Fundraising Tools

Best Content Management Systems

The Daily Egg

Imagine moving thousands of articles, pages, images, and videos from one place to another. It sounds like an extensive, time-consuming mess because it is. But that’s exactly what you have to do if you choose the wrong content management system.

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The Monthly Recurring Revenue Guide for 2021

Chart Mogul

Answering the most common and most pressing questions about MRR to guide your 2021 planning. Monthly recurring revenue is one of the least exciting topics to take on in 2020. It is simple (to calculate). Everyone knows what it is about.

That Super-Successful VP of Sales. Great? Or Just Lucky?

SaaStr

I get sent this resume to review all the time. Director+ of Sales at Slack / Zoom / DropBox / Pick Your Brand Name SaaS Company. Took Hot Start-Up from $0 to $30m as VPS from Day 0. Was there “early” through IPO and did amazing things. That all sounds impressive, for sure. But were they great?

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Best Endpoint Security Software

The Daily Egg

With so many people using personal devices for work-related tasks, cybersecurity is more important today than ever before. Hackers are getting more sophisticated, and protecting your organization’s data needs to be a top priority. Endpoint security software is the solution.

a16z Podcast: Designing a Culture of Reinvention

Andreessen Horowitz

Since Netflix started in the late 90s as a DVD-by-mail rental service competing with Blockbuster, it has completely reinvented itself… twice – first, when it went from DVD rental to video streaming platform, and then again when it went from … The post a16z Podcast: Designing a Culture of Reinvention appeared first on Andreessen Horowitz.

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6 Steps to Improving Your Application’s Analytics Experience

No one designs bad dashboards and reports on purpose. So why do so many applications have terrible analytics experiences? Download this ebook for secrets to creating dashboards and reports your users will love.

Data-Driven Outbound as an Acquisition Channel

Sales Hacker

The post Data-Driven Outbound as an Acquisition Channel appeared first on Sales Hacker. Sales Development Live Events

5 Leadership Lessons Everyone Needs Right Now From GitHub COO Erica Brescia

SaaStr

One of our top sessions from our recent Annual at Home event was from GitHub’s COO, Erica Brescia. For those unfamiliar with her background, Brescia started off as the founder and COO of Bitnami, a 75 person startup.

Best Cloud Web Hosting Plans

The Daily Egg

With more than 300,000+ web hosting providers on the market today, finding the best hosting plan for your website can be challenging. Whether you’re starting a new website from scratch or looking to upgrade your existing plan, cloud web hosting is an excellent option to consider.

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A Comprehensive Guide to Pinterest SEO

Neil Patel

Although Pinterest is often regarded as the go-to platform for pinning recipes and home décor ideas, it’s also a powerful digital marketing tool. More than 416 million people visited Pinterest each month to explore and categorize ideas they love.

Don't Pick Your Next LMS Until You Read This Guide!

With so many factors and people to consider, how do you make sure you pick the right LMS? It’s simple: This guide covers crucial considerations with actionable advice and professional insights, so you know you’ve picked the perfect eLearning solution.

How to Inspire, Grow, and Enable Your Teams in a Down Market

Sales Hacker

The post How to Inspire, Grow, and Enable Your Teams in a Down Market appeared first on Sales Hacker. Career Development Chorus Marquee Partner Live Events

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What’s Your Loss Rate? You Really Should Know

SaaStr

I am surprised how many CEOs can't answer this question-and-a-half well, or even at all: "Why do you really win deals? Why did your top 5 customers pick you?" " But, all the great CEOs can. — Jason ?BeKind? BeKind? Lemkin ?? jasonlk) September 14, 2020.

Best Dedicated Hosting Plans

The Daily Egg

Dedicated servers are the top of the line in web hosting. As the name implies, your website won’t be sharing server resources with any other sites—you’ll have a server all to yourself.

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The Most Important Customer Success Metrics to Track and How to Improve Them

Totango

Customer success metrics should always lead to action. The most important metrics are used to reveal the kind of customer experience you are delivering. This knowledge comes with a responsibility to act.

SaaSOptics SaaS Metrics Template

Download this template that includes calculations, formulas, definitions and a customizable dashboard. The template includes subscription momentum metrics (ARR, customer count, avg. ARR), churn and retention metrics, and customer lifetime value metrics.

Become a Revenue Architect (and Level Up) With a Revenue Engine Framework

Sales Hacker

Revenue Operations is at the forefront of a paradigm shift — to view the buyer’s journey as a seamless thread across multiple people, systems, and value propositions.

The Top 10 Videos of the Week: ClickUp, YCombinator, Unsplash, ZoomInfo and More!

SaaStr

This week was our “dead week” at Team SaaStr where we rest and recover a bit from 2020 SaaStr Annual at Home. Look for more news soon on our next big digital event, new products, and more — soon!!

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Forward to The Next CMO: A Guide to Marketing Operational Excellence

Kellblog

The folks at Plannuh, specifically Peter Mahoney, Scott Todaro, and Dan Faulkner, asked me to write the forward for their new book, The Next CMO: A Guide to Marketing Operational Excellence. Free download here.). In this post, I’ll simply present the Forward that I wrote for them.

Best Business Phone Systems

Neil Patel

Disclosure: This content is reader-supported, which means if you click on some of our links that we may earn a commission. Phone communication plays a critical role in today’s business landscape. Practically every business, regardless of size or industry, needs to have a business phone system.

Why Distributed Tracing is Essential for Performance and Reliability

Speaker: Daniel "spoons" Spoonhower, CTO and Co-Founder at Lightstep

Many engineering organizations have now adopted microservices or other loosely coupled architectures, often alongside DevOps practices. Together these have enabled individual service teams to become more independent and, as a result, have boosted developer velocity. However, this increased velocity often comes at the cost of overall application performance or reliability. Worse, teams often don’t understand what’s affecting performance or reliability – or even who to ask to learn more. Distributed tracing was developed at organizations like Google and Twitter to address these problems and has also come a long way in the decade since then. By the end of this presentation, you’ll understand why distributed tracing is necessary and how it can bring performance and reliability back under control.

The Good, The Bad, and The Ugly: When to Respond to Requests for Proposals, and When to Run Away

Sales Hacker

Requests for proposals are a mixed blessing. Completing them can be a tedious, unpleasant task, but they can’t be completely ignored because they can lead to significant sales revenue. The key is to identify which RFPs give you the greatest probability of being chosen, and respond only to those.

Speaker Submissions are OPEN for SaaStr Scale 2020!!

SaaStr

Ok on the heels of 100,000+ across social, Zoom and more at 2020 SaaStr Annual at Home, our next big digital event is the 2nd edition of SaaStrScale.com on Dec 8-9. Scale particularly focuses on helping founders scale to $1B ARR … and beyond.

5 Stakeholder Engagement Best Practices to Improve Customer Communication

Totango

Your communication with your customer is the force multiplier that can unlock the full potential of your product. The advice, lessons, and encouragement you provide can guide your customer to achieve maximum return on their investment and drive growth that benefits both of you.

The Best Website Builders (In-Depth Review)

Neil Patel

Disclosure: This content is reader-supported, which means if you click on some of our links that we may earn a commission. There is one decision in life that you simply cannot get wrong. And no, it’s not choosing the right partner or career.

The Connected Journey: Developing your Empathy to Strengthen Strategies for Customer Relations

Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises

It is well known that empathy is a key ingredient in creating lovable products, yet not all products offer the best customer experience. From meeting stringent deadlines to insufficient resources being available to carry out customer research, there is a range of reasons why customer empathy could be missing in product development. Join Esther Kieft, as she breaks down using empathy at a distance to evaluate the problems that customers are experiencing during this global health crisis.

PODCAST 127: Leadership Lessons From 10 Years of Democratizing Youth Sports w/ Brian Litvack

Sales Hacker

Today on the show, we’ve got Brian Litvack, the first person that ever hired me as a sales consultant and my fast friend. He’s the Co-founder and CEO of a company called LeagueApps, which is democratizing the world of youth sports.

6 Ways Top Accelerators Have Changed Since Covid Hit

SaaStr

Q: How are accelerators managing remote cohorts? I can’t literally answer for an accelerator, but as an investor here’s what I’ve observed: It’s a huge, huge boon for start-ups not based in SF / NYC / etc. No one cares anymore. This is a big, big change. Investing has accelerated even faster.

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Q&A: How to Have More Strategic Customer Conversations

ChurnZero

Have you stopped to ask yourself if your customer conversations and QBRs are really about your customer – or are they about what your customers thinks about your product ? Do you understand the “why” that drives their day-to-day priorities?