Sat.May 18, 2024 - Fri.May 24, 2024

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G2: 67% of Customer Success Execs Now Have a Sales Quota

SaaStr

So G2 put out a survey and report on customer success recently that was an eye-opener: 67% of CS execs report having a sales quota 53% of CS execs now view their job as primarily a sales role Now some of this may be semantics. Business software companies have had “account managers” responsible for upsell since the earliest days. As customer success came into its own, it was often seen as distinct from account management, focused on customer retention and happiness and NPS and CSAT.

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Unearned Revenue: What it is and What it Means for Subscription Businesses

Stax

When can revenue NOT be counted as revenue? If this question is confusing, you’re not alone. The concept of unearned revenue can easily trip up SaaS companies that offer subscription services and products on a recurring basis. Unlike when selling ordinary products, you cannot recognize the revenue earned from a subscription all at once. Although your business has received payment, this cannot be credited to your bottom line until delivery of the product is completed.

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Chatting With Her - The ChatGPT App on Mac

Tom Tunguz

For the past few days, I’ve been using the Mac ChatGPT app OpenAI demonstrated last Monday. It’s unquestionably the future of human-computer interaction. Conversing with a computer is much more natural than typing. Imagine speaking t a colleague with the entire internet at their disposal. But also a verbose colleague without much sense of social cues.

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8 Best A/B Testing Software for Product Growth

User Pilot

A/B tests play a crucial role in driving product adoption, which makes it important to choose the right A/B testing software to run them. It can help you dig deeper into user behavior and understand what resonates with them. Also, you can make evidence-based decisions to improve user retention and engagement. In this blog, we’ll handpick a few A/B testing tools worth your attention.

Software 105
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Merchant Insider Report: Payment Insights for Software Leaders

From emerging payment technologies to the importance of intuitive software design, the world of embedded payments is rapidly evolving. How do you stay ahead while serving up what merchants really want in your software offerings? The Merchant Insider report is here to help, offering unique insights into the merchant perspective. It analyzes responses from over 500 merchants in the U.S. and spans key industries, so you can understand the challenges, preferences, and expectations that are shaping s

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Every Top Founder Ever: “I Should Have Acted on Bad Trends Earlier”

SaaStr

So there are times in startup life when it seems like a wave is just overpowering you, that there is only so much you can do. And so many times, you may quietly feel limited by the team you have. There’s only so much you can do, just so quickly. So many times you’ll default, partially, to Doing Nothing. For now. This works better at Bigger Companies, where real change is often measured in 5+ year chunks.

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The Future of Content Success Is Social

The Moz Blog

What good is winning the algorithm if you’ve lost the human? What would happen if you were OK with sacrificing a high ranking to get more people to thank you for how much you educated them? In this article, discover Wil’s two new approaches to SEO and content using social media.

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8 Customer Lifecycle Management Best Practices

User Pilot

Following customer lifecycle management best practices can lead your company to retain more users and increase customer lifetime value. But what are these best practices and how can you implement them? Let’s explore customer lifecycle management (CLM), its phases, and the best practices you can apply in SaaS without coding! TL;DR Customer lifecycle management (CLM) is a strategic approach for tracking, analyzing, and optimizing customer interactions throughout their entire relationship with your

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Dear SaaStr: What Were the Biggest Mistakes You Made Getting Your Startups Going?

SaaStr

Dear SaaStr: What Were the Biggest Mistakes You Made Getting Your Startups Going? The biggest two mistakes I made, I made twice, maybe thrice. They were: One, starting with too incomplete a management team. In my first start-up, while the core 3 co-founders were great, we needed an operational COO to really get to market with our customers. I closed arguably the best COO in the U.S. for the job — or so I thought.

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The American Dynamism Engineering Fellows Program

Andreessen Horowitz

We believe the most successful American Dynamism companies share a few common characteristics: They’re able to anticipate technological turning points and breakthroughs. They identify, recruit, and empower the world’s best engineers by giving them insanely hard, cross-disciplinary problems to own. They continuously push the limits of what’s possible with technology, and innovate quickly through both success and failure.

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The Top 5 Ways to Monetize Your Subscriber Base

Grow your revenue with iolo’s comprehensive guide designed for senior business leaders. Discover effective methods to deliver premium features and monetize your subscriber base for maximum profitability. Gain practical insights and learn new approaches to drive sustainable growth in your business. Download your copy and start expanding your business today!

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March Core Update & Spam Updates: Four Major Trends

The Moz Blog

Explore the aftermath of Google's March Core Update and Spam Updates and uncover four major trends shaping the search landscape.

Trends 102
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17 UX Design Principles to Follow for Creating a Great User Experience

User Pilot

Functionality is a must when it comes to attracting customers, but it’s user experience that helps you retain them. Wondering how to create an outstanding user experience ? Read this article to discover 17 UX design principles to drive customer satisfaction and loyalty. Let’s dive right in! TL;DR UX design identifies user needs, wants, and pain points and creates engaging products that enable them to achieve their goals.

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Dear SaaStr: Have You Ever Made a Very Risky Investment That Paid Off Big Time?

SaaStr

Dear SaaStr: Have You Ever Made a Very Risky Investment That Paid Off Big Time? Yes. In my first start-up, the VCs pulled our term sheet between signing and closing. They had a legitimate reason — our COO had pulled out of the deal. Which was my fault, for recruiting a prestigious, but sketchy, COO. But it was a very stressful time, when the term sheet was pulled.

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7 Simple Strategies for Maximizing Customer Acquisition

Groove HQ

The barrier to entry is lowering for many industries, and competition is growing on every corner. Amid so much noise, it’s becoming harder to perform customer acquisition efficiently. Fortunately, you’re not limited to just one marketing channel. There are many options for expanding your business, even if budget or time is short (or both!).

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Generative AI Deep Dive: Advancing from Proof of Concept to Production

Speaker: Maher Hanafi, VP of Engineering at Betterworks & Tony Karrer, CTO at Aggregage

Executive leaders and board members are pushing their teams to adopt Generative AI to gain a competitive edge, save money, and otherwise take advantage of the promise of this new era of artificial intelligence. There's no question that it is challenging to figure out where to focus and how to advance when it’s a new field that is evolving everyday. 💡 This new webinar featuring Maher Hanafi, VP of Engineering at Betterworks, will explore a practical framework to transform Generative AI pr

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Intersection of Biotech x High Tech with Vineeta Agarwala

Andreessen Horowitz

Vineeta Agarwala, MD, PhD, joins Luke Timmerman’s The Long Run podcast on stage at the Life Science Innovation Northwest Conference. They discuss everything from AI for drug discovery to Vineeta’s ongoing clinical work as a physician and how that influences her perspective.

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What is Customer Sentiment Score & How to Measure It?

User Pilot

The customer sentiment score can help you tell how well-perceived your brand is. But how can you measure and improve it? Let’s explore the customer sentiment score, how to measure it with user feedback , and what strategies you can execute to elevate the customer experience. TL;DR Customer sentiment refers to customers’ emotions and attitudes towards your brand, providing insights into their satisfaction levels.

Scale 105
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5 Interesting Learnings from Gartner at $6 Billion in Revenue

SaaStr

OK Gartner is NOT a SaaS or Cloud company. But — it’s one that is very important to many of us that sell into the enterprise. Its research and reports in enterprise software are critical. And … 92% of its revenue is from subscriptions. So while not SaaS, it is “Research as a Service” Or something like that. Given how critical its research is in selling to the enterprise, I wanted to take a look at its business.

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What is ISO 42001? Structure, Responsibilities and Benefits

Scytale

You walk into the office and all everyone can talk about is AI. As AI continues to grow and transform industries, keeping company and personal data secure has never been more important. And that’s where ISO 42001 comes in. This international standard provides a comprehensive framework for tackling the unique challenges of AI data security. This quick read will get you up to speed on ISO 42001 – what it is, who’s responsible for what, and why it matters.

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Leading the Development of Profitable and Sustainable Products

Speaker: Jason Tanner

While growth of software-enabled solutions generates momentum, growth alone is not enough to ensure sustainability. The probability of success dramatically improves with early planning for profitability. A sustainable business model contains a system of interrelated choices made not once but over time. Join this webinar for an iterative approach to ensuring solution, economic and relationship sustainability.

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Data Science as a Growth Lever for SaaS Businesses

Inturact

If you’re like most SaaS companies we interact with, you wish you had a crystal ball that could show you exactly what your customers want and how to keep them coming back for more. What if we told you that SaaS data science can provide that crystal ball for you?

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How to Improve Customer Retention: 20 Actionable Strategies

User Pilot

Wondering how to improve customer retention? If so, we’ve got your back! The article shares 20 actionable customer retention strategies for your SaaS! You will also learn how to implement them with Userpilot! TL;DR Customer retention is your ability to keep users using the product. Without retention, a SaaS business doesn’t have a predictable revenue stream necessary for growth.

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Dear SaaStr: Do VCs Like Short, Teaser Pitch Decks?

SaaStr

Dear SaaStr: Do VCs Like Short, Teaser Pitch Decks? I can tell you I don’t. Send the full deck. At least, send enough of it so I already want to invest by the time I’ve read it. The average VC receives 500+ decks a year, maybe more. Why will your 2–3 slide “teaser” deck stand out? 99% of the time, it won’t. Think of it from that perspective. Raising capital is sales.

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Top 5 Auto Dialer Software for Small Business

Nimble - Sales

Running a small business demands perpetual optimization for efficiency and effectiveness. Yet, suppose your company relies on manual outbound calls. In that case, you might hesitate to adopt a power dialing solution, fearing it could dilute the vital human touch essential for forging genuine business relationships. Technology has come a long way. There’s software on […] The post Top 5 Auto Dialer Software for Small Business appeared first on Nimble Blog.

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Navigating the Future: Generative AI, Application Analytics, and Data

Generative AI is upending the way product developers & end-users alike are interacting with data. Despite the potential of AI, many are left with questions about the future of product development: How will AI impact my business and contribute to its success? What can product managers and developers expect in the future with the widespread adoption of AI?

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7 New Buffer Features to Explore in 2024 (+ a Sneak Peek at What's to Come)

Buffer Resources

We’re always adding new features and updates to Buffer. This year, we've introduced several new additions, and we're excited to give you a sneak peek at what's coming next. Here's everything you need to know about our latest updates and what to look forward to. Already released in 2024 Notification Publishing for Instagram Buffer can either auto-post on your behalf or you can choose to get notifications to finish the post yourself.

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Your Ultimate Guide to B2B Loyalty Programs [With Examples]

User Pilot

Are you using B2B loyalty programs in your business? They are a great way to encourage and retain customers by offering rewards to help you create long-term relationships with new customers. B2B loyalty programs can take many different shapes, so this article will explore how yours might look, why they are important, how you can build one, and some examples to inspire you.

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The Official, Unofficial and Rogue SaaStr Europa 2024 Parties

SaaStr

We’re almost there!! SaaStr Europa 2024 !! And half the fun is meeting new work friends and colleagues. We’ll do 100s and 100s of braindates, roundtables and more at the venue, but parties after are another great chance to meet new friends. A current list: June 3 : VIP Opening Reception at Il Bacino Across The Street From The Venue This is a great outdoor venue literally across the street from the venue.

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Best Sales Training Role Play Scenarios for Recruiters

Nimble - Sales

Creating effective sales training role play scenarios is crucial for recruiters to hone their skills, assess candidates accurately, and ensure a fit between the potential employee and the company culture. Role playing helps recruiters simulate real-world situations to better understand how candidates would handle job-related challenges. Here are two detailed scenarios that can be incorporated […] The post Best Sales Training Role Play Scenarios for Recruiters appeared first on Nimble Blog.

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SaaS: How They’re Turning Payments Into Profit Centers

Discover how top SaaS companies are earning up to $700k + and zero upfront cost with Usio Integrated Payments.

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Exploring the Role of ISO/IEC 42001 in Ethical AI Frameworks

Scytale

Understanding ISO/IEC 42001 ISO/IEC 42001 provides guidance on building trust in AI systems. It offers a comprehensive framework that organizations can utilize to ensure the ethical and responsible development, deployment, and use of AI technologies. By emphasizing trustworthiness, ISO/IEC 42001 aims to address concerns related to transparency, accountability, fairness, reliability, and privacy in AI systems.

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How to Create a Customer Advocacy Strategy for SaaS Companies

User Pilot

Are you trying to develop a customer advocacy strategy for your SaaS but not sure how to go about it? If so, this article is exactly what you need! You will find out what customer advocacy is, how it improves retention and other key metrics, and learn about different types of customer advocacy programs and how to build them. Let’s get into it, shall we?

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How to Run All Hands Meetings the Right Way with Guru Founder and CEO Rick Nucci

SaaStr

How do you build a culture of openness and collaboration as your company scales? Founder and CEO of Guru, Rick Nucci, and previously founder of Boomi, on track to IPO soon at $200m+ ARR, shares how to run all-hands meetings the right way. Guru is about a decade old and provides AI-driven search for companies where employees can ask questions and find knowledge to do their job.

AI Search 153