SaaStr

SEPTEMBER 8, 2024

So just as supply chain logistics juggernaut Flexport was beginning to scale, founder CEO Ryan Petersen came to SaaStr Annual to share his top lessons — and mistakes. And we’ll have 200+ sessions like this at 2024 SaaStr Annual, Sep 10-12 in SF Bay!! If you are not familiar with Flexport, they are a licensed customs brokerage and freight forwarder built around a modern web application that helps brands move products around the world.

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Sales Recruiting Scale Venture Capital Sales Hiring 169

Kellblog

SEPTEMBER 7, 2024

Founder mode became all the rage last week, following a Brian Chesky speech (whose contents are seemingly not available online) and a Paul Graham blog post about that speech. Since everyone’s weighing in on founder mode, and a few long-term readers have specifically asked for my take, that will be the subject of this post. Founder-mode is defined in opposition to manager-mode, the conventional wisdom as taught in business schools, about how to manage an organization.

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Technical Advisors Technical Support Management Innovation 66

User Pilot

SEPTEMBER 8, 2024

Did you know that our client RecruitNow saved over 1,000 customer training hours a year by implementing a localized resource center coupled with onboarding flows? Great product support helps you cut on costs and make users happy, so in this article, we’ll look at the various in-app support types and some best practices for you to follow. TL;DR Product support helps customers use a product effectively by troubleshooting issues, answering questions, and providing guidance and updates.

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Social Media Customer Support Onboarding Communication 59

SaaS Metrics

SEPTEMBER 8, 2024

How can you effectively track and optimize your SaaS onboarding metrics to ensure customer retention and satisfaction? Discover the essential strategies inside! The post How to Track and Optimize SaaS Onboarding Metrics first appeared on SaaS Metrics.

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Onboarding Metrics SaaS Retention 52

Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.

Artificial Intelligence

SaaStr

SEPTEMBER 8, 2024

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User Pilot

SEPTEMBER 8, 2024

Data from 99firms found that 77% of companies run A/B tests. But, extracting actionable insights is only possible when you use the right product analytics platform. Many companies choose Mixpanel A/B testing to run their product experiments. If you are reading this article, you are probably considering it too! To help you make a decision, in this blog, we will go over the specifics of A/B tests in Mixpanel, uncover its pros and cons, and introduce you to a better alternative.

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Software Review Technical Review Underperforming Technical Team Pricing 59

SaaS Metrics

SEPTEMBER 8, 2024

Navigating your SaaS conversion funnel can uncover hidden insights that may dramatically enhance your user experience—discover how to optimize your strategy effectively. The post Using Funnel Analysis to Improve SaaS Conversions first appeared on SaaS Metrics.

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SaaS User Experience Metrics Strategy 52

SaaStr

SEPTEMBER 7, 2024

So one of SaaStr Fund’s latest investments is Mangomint, a vertical SaaS platform for spas and salons. Now … that sounds niche, and it sounds crowded. And it is. There are multiple vendors in different segments, including Mindbody which IPO’d a SaaS generation ago and then taken private in a $2B Vista acquisition. And yet, today Mangomint is at eight figures in ARR, growing 100%+, with 110% NRR from SMBs.

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SaaS Payments Payments Payment Methods SMB 220

Cobloom

SEPTEMBER 8, 2024

As a SaaS founder, one of the most exhilarating milestones in your company’s journey is securing Series A funding. The process of closing this round brings validation from investors, excitement for the future, and a significant injection of capital to scale your business. However, for many startups, particularly in the SaaS world, this milestone is also fraught with danger.

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SaaS Startup Scaling Business 52

Speaker: Jamie Bernard

Success in product management goes beyond delivering great features - it’s about achieving measurable financial outcomes that resonate across the organization. By connecting your product’s journey with the company’s financial success, you’ll ensure that every feature, release, and innovation contributes to the bottom line, driving both customer satisfaction and business growth.

Management

SaaS Metrics

SEPTEMBER 7, 2024

Navigate the world of predictive analytics in SaaS performance and discover the key strategies to unlock unprecedented growth and retention—are you ready to dive in? The post How to Use Predictive Analytics in SaaS Performance first appeared on SaaS Metrics.

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SaaS Retention Metrics Strategy 52

SaaS Metrics

SEPTEMBER 7, 2024

The secret to effectively measuring SaaS product-market fit lies in understanding both metrics and customer feedback—are you ready to uncover the truth? The post How to Measure SaaS Product-Market Fit first appeared on SaaS Metrics.

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Product Marketing Marketing SaaS Metrics 52