Communicating effectively in a virtual environment with Dr. Ethan Becker

Predictable Revenue

The environment in which we communicate, at least for some of us, has changed dramatically over the last few months. Take a deep dive into the ever-important topic of communication in virtual environments, and managing screen fatigue.

Effective Communication Strategies for Customer Success

SmartKarrot

You might have an awesome product, you may have industry leaders from the top B-schools of the town, and you might have great employees too – but all of that simmers into nothingness if you haven’t learned the art of effective communication yet. Tips for Effective Communication.

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How Technology Affects Communication

Neil Patel

For better or worse, technology affects communication because it is a part of our everyday lives. From a business perspective, you could argue that technology communication is beneficial. How Has Technology Affected Communication? Technology communication affects us continuously.

The Rise of LinkedIn as a Core Communications Platform

SaaStr

The post The Rise of LinkedIn as a Core Communications Platform appeared first on SaaStr. When LinkedIn added a feed a few years back, it looked like a copycat of Facebook. And perhaps it was, just one full of a ton of B2B product commercials (at least for me).

The Empowered Consumer

When it comes to working with the empowered consumer, AI has the power to help your business thrive by leveraging your own data to better understand your customers. Read our ebook, The Empowered Consumer, to learn more about how AI can help you connect with your customers.

Sales Enablement as a Communications Center

Sales Hacker

This is where you can really develop your skills in the art and science of communicating. The biggest problem in communication is the illusion that it has taken place.”. I call these the Sales Enablement Holy Trinity: Communication. Communication.

Crisis Communication: Strategies to Communicate Better During a Crisis

Sales Hacker

The key to adapting successfully is preparing for the unexpected — and communicating effectively with your team. After all, broken communication during a crisis will cause havoc among your employees and even customers. The importance of a crisis communication strategy.

4 Effective Strategies for Communicating with Upset Customers

Totango

Strategies for communicating with upset customers can help you retain clients and transform escalations into opportunities. In this blog, we’ll look at some common causes of customer communication problems before presenting four effective strategies for managing difficult conversations.

Changing How You Communicate with Buyers with Shruti Kapoor

Sales Hacker

We need to make sure that we are ourselves experts in the way that we communicate and the way that we interact with our buyers and our prospects. The post Changing How You Communicate with Buyers with Shruti Kapoor appeared first on Sales Hacker.

How digital communication has changed the world of business forever

Trint

Since the introduction of the internet, digital communication in business has evolved rapidly. Social media influences Social media changed the face of modern-day business communication like nothing before it. See how Trint’s technology can help you communicate with your teams

Why the Product Message Should Come From Product Management

Speaker: Jordan Bergtraum, Head of Product at Equip ID & Consultant

Join Jordan Bergtraum, Head of Product at Equip ID & Consultant, as he tells you why Product Management should create the initial Product message and how to create a compelling Product message!

“You Don’t Want That!” — A Rant from Lance Walter on Product Management Communications

Kellblog

Keep reading to learn why and learn how to avoid some undesirable patterns in technical, product-related communications. So do I think this is good product-oriented communications? Note that the PM is also communicating like they’re in an internal meeting, presuming the requestor has an understanding of the meaning and implications of “client-side” and “server-side.”. Communications Product Management Product Strategy Startups roadmap

Sales Communication Workshop: Become an Extraordinary Closer

Sales Hacker

The post Sales Communication Workshop: Become an Extraordinary Closer appeared first on Sales Hacker. Account Executives Training & Events

Making corporate communications accessible in a Zoom-first world

Trint

Distributed teams make sharing communications harder than ever. Download the Accessible Corporate Communications overviewSeamlessly capture the message and share your updates across all channels with Trint Transcription.

3 Communications Strategies to Use During a Crisis

Totango

Communication during a crisis is about protecting your core asset, your customers. Retaining those customers will require efficient, high-value communication between you and your customers. Tips on Communications During a Crisis. Retune Internal Communication.

Building Product to Enhance Customer Support: The Key to Customer Retention in an E-commerce Business

Speaker: Bhavana Angadi, Senior Product Manager at Hopscotch (Demand & Growth) | Former Product Manager at Bigbasket

Join Bhavana Angadi, Senior Product Manager at Hopscotch, as she details the best way to increase customer retention.

4 Ways the Pandemic Changed B2B Communication (From A Nationally-Representative Survey)

Sales Hacker

We’ve witnessed a fundamental shift in how we all communicate at work. How COVID-19 changed B2B communication. We’ve used those findings to explore exactly how the pandemic conditions have shifted the way we communicate at work. Leadership communication has weakened.

4 Tips for Refining Your Business’s Communication

SaaS Metrics

The essential nature of communication in the workplace can’t be understated. So, here are four tips for refining your business’s communication. Provide Efficient Systems It’s arduous to communicate when one doesn’t have the right tools.

Tech-Based Communication Solutions to Improve Sales and Marketing Processes

InsightSquared

With communication taking on digital forms, tech-based tools and solutions are lucrative to the success of a modern sales and marketing strategy. A successful tech-based communication strategy depends on defining the plan, finding and implementing the right tools, and taking measures to ensure their longevity. The following steps can help create a strong and highly engaged workplace with tech-based communication strategy. .

6 Key Communication Skills You Need to Succeed in Sales

Sales Hacker

It’s easy to see communication skills as a gift — either you’ve got them or you don’t. But communication skills can make or break your success. If you’re a skilled communicator, you’re more likely to be perceived as an expert. All of us can improve our communication skills.

How Can We Stop Under Utilizing a Key User Experience Champion?

Speaker: Miles Robinson, Agile and Management Consultant, Motivational Speaker

With quality assurance/control already embedded in our development process, what if we expand that role to champion usability and customer delight? Join Miles Robinson, Agile and Management Consultant as he discusses how we can educate and equip our QA/QC process to forge champions of customer experience.

Communication Solutions from an Account Manager

Adhere Creative

Communication is the single most important component for success when working with teams. Focusing on clear and direct communication is a priority for us at Adhere Creative, as the success of our marketing strategies relies on collaboration across the internal team and with our clients.

Role of cross functional communication in Customer Success.

CustomerSuccessBox

This is why cross functional communication is important in any SaaS business. ?What What is cross functional communication? Of course, if it has been running for so long, the cross-functional communication is doing great! Gap in communication.

Respect the inbox: How to better your customer communications

Inside Intercom

First, it’s important to note there’s a big difference between actual communication volume and perceived communication volume (i.e., When it comes to perceived communication volume, there are five factors at play. The aim of this is to keep frequency low and encourage communication with the customer. Limit your communication to talking about these specific actions, with each of the messages targeted and timed as accurately as possible.

Customer Communication in Mergers and Acquisitions

Divestopedia

Considering selling your buisness? Don't forget about your customers. While the merger or acquisition may be in the best interest of your business, your customers may not see it that way. Make sure you're planning for the impact the sale will have

Tough Bosses, Unrealistic Goals, and Other Corporate Challenges That a Customer-Centric Product Strategy Can Empower You to Solve

Speaker: Bob Caporale, Founder of Strategy Generation Company

Join Bob for his session where he will discuss driving your company’s “top-down” goals with a clear and well communicated “customer-up” product strategy!

Built for you: New channels of communication, improved reporting, and much more

Inside Intercom

With that in mind, our new April features focus on increased and more efficient channels of communication, access to the right data to influence the way you grow and scale your business.

Does your team need a cloud-based unified communication and collaboration tool?

IT World

Most businesses have left their quaint PBX phone systems behind and moved to a unified communications system (UC) that exists entirely in the cloud, because they don’t want to be tied to a particular location to communicate. The debate is over — and the cloud won.

5 Stakeholder Engagement Best Practices to Improve Customer Communication

Totango

Your communication with your customer is the force multiplier that can unlock the full potential of your product. Use Data-Driven Communication. The more meaningful communication you have with your customers, the better your relationship will be. Use Data-Driven Communication.

Working across land and sea: Tips for remote communication

Inside Intercom

For remote workers, live chat is the simplest option for communication. But if most communication is nonverbal, how do you make sure what you say and hear aren’t misinterpreted? for the acronym-minded – for effective remote communication: 1.

Roadmaps Are Dead! Long Live Roadmaps!

Speaker: Bruce McCarthy, Co-Author of Product Roadmaps Relaunched and Founder of Product Culture

Join Bruce McCarthy, co-author of Product Roadmaps Relaunched, as he discusses the best ways to innovate your product roadmap. So that it reflects your customers’ needs while simultaneously and accurately communicating your products strategy and vision.

Measuring proactive communication in COVID-19 conversations

Inside Intercom

During this time, businesses are not just waiting for customers to check in – they’re leaning on automation to proactively communicate with their customers at scale. The post Measuring proactive communication in COVID-19 conversations appeared first on Inside Intercom.

Internal Communication - Why it Matters More than Ever & How to Succeed

Tomasz Tunguz

On Thursday, February 4th at 9:30 AM PT, Redpoint Office Hours will host Daria Kissner , who built and led internal and external communications for Google Ads and Commerce, and YouTube. why internal communications are so important especially as a company scales.

CRM For Advertising Agencies: How to Cultivate Teamwork and Communication

Nimble - Sales

The post CRM For Advertising Agencies: How to Cultivate Teamwork and Communication appeared first on Nimble Blog.

How to kill words and communicate clearly with Patrick E. McLean

Predictable Revenue

McLean, communicator and President and Editor-in-Chief of the good words (right order) consultancy. The post How to kill words and communicate clearly with Patrick E. On this edition of The Predictable Revenue Podcast, co-host Aaron Ross welcomes Patrick E. McLean appeared first on Predictable Revenue.

Why Distributed Tracing is Essential for Performance and Reliability

Speaker: Daniel "spoons" Spoonhower, CTO and Co-Founder at Lightstep

Many engineering organizations have now adopted microservices or other loosely coupled architectures, often alongside DevOps practices. Together these have enabled individual service teams to become more independent and, as a result, have boosted developer velocity. However, this increased velocity often comes at the cost of overall application performance or reliability. Worse, teams often don’t understand what’s affecting performance or reliability – or even who to ask to learn more. Distributed tracing was developed at organizations like Google and Twitter to address these problems and has also come a long way in the decade since then. By the end of this presentation, you’ll understand why distributed tracing is necessary and how it can bring performance and reliability back under control.

How Basecamp, Netflix and Amazon think about communication

Chart Mogul

Communicating wasn’t always this hard. Most of the time when we communicate in business, we don’t plan how we’re going to make that communication, or what we’re trying to get from it. It’s really not our fault — human-to-human communication is so deeply ingrained into our being. And for 99.9999% of our existence on this small blue planet, there hasn’t been much change in the way we communicate. In a business context, we communicate to: Make a decision.

How to tailor your cold calls to match your prospect’s communication style with Shawn Sease

Predictable Revenue

The post How to tailor your cold calls to match your prospect’s communication style with Shawn Sease appeared first on Predictable Revenue. On this edition of The Predictable Revenue Podcast, co-host Collin Stewart welcomes Shawn Sease, Director SDR Client Services at outbound sales consultancy Sales Developers.

3 Must-Have CFO Skills: Operating Finance, Strategy and Communications

OPEXEngine

The most sure-fire way for aspiring CFOs to attract the notice of CEOs and boards is to bring a strategic mindset, communicate well and showcase a background in operational finance, recruiters say. Hopefully it will be communicated during the interview process.

Communicating the value of content design

Inside Intercom

If you’re one of these people, you’ve probably experienced first-hand the challenge of communicating the value of good content design to the rest of your product team. There is a great metaphor to communicate our work with product partners, and it was created by my former Intercom colleague Sam Weingarten, who was the only other content designer here when I started out. The post Communicating the value of content design appeared first on Inside Intercom.

5 Messaging Mistakes Tech Recruiters Cannot Afford to Make

To stand out in a sea of emails and messages that top candidates receive daily, employers need to personalize their approach and avoid these 5 common messaging mistakes that could be hindering their response rate.