At the Intersection of Communication and Humanity


How to be a Considerate Communicator. While communications started out as a simple interdependency, it too has become increasingly complex. Here’s a previous, universally accepted communications contract: the sender would dial or write when they had something to say, and the recipient would pick up or respond when they recognized an incoming call or a letter in the mail. A New Contract for Communication. At Techstars, we use Voxer for truly urgent communications.

The Rise of LinkedIn as a Core Communications Platform


The post The Rise of LinkedIn as a Core Communications Platform appeared first on SaaStr. When LinkedIn added a feed a few years back, it looked like a copycat of Facebook. And perhaps it was, just one full of a ton of B2B product commercials (at least for me).


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Communicating effectively in a virtual environment with Dr. Ethan Becker

Predictable Revenue

The environment in which we communicate, at least for some of us, has changed dramatically over the last few months. Take a deep dive into the ever-important topic of communication in virtual environments, and managing screen fatigue.

Tech-Based Communication Solutions to Improve Sales and Marketing Processes


With communication taking on digital forms, tech-based tools and solutions are lucrative to the success of a modern sales and marketing strategy. A successful tech-based communication strategy depends on defining the plan, finding and implementing the right tools, and taking measures to ensure their longevity. The following steps can help create a strong and highly engaged workplace with tech-based communication strategy. .

Why Distributed Tracing is Essential for Performance and Reliability

Speaker: Daniel "spoons" Spoonhower, CTO and Co-Founder at Lightstep

Many engineering organizations have now adopted microservices or other loosely coupled architectures, often alongside DevOps practices. Together these have enabled individual service teams to become more independent and, as a result, have boosted developer velocity. However, this increased velocity often comes at the cost of overall application performance or reliability. Worse, teams often don’t understand what’s affecting performance or reliability – or even who to ask to learn more. Distributed tracing was developed at organizations like Google and Twitter to address these problems and has also come a long way in the decade since then. By the end of this presentation, you’ll understand why distributed tracing is necessary and how it can bring performance and reliability back under control.

How Technology Affects Communication

Neil Patel

For better or worse, technology affects communication because it is a part of our everyday lives. From a business perspective, you could argue that technology communication is beneficial. How Has Technology Affected Communication? Technology communication affects us continuously.

4 Tips for Refining Your Business’s Communication

SaaS Metrics

The essential nature of communication in the workplace can’t be understated. So, here are four tips for refining your business’s communication. Provide Efficient Systems It’s arduous to communicate when one doesn’t have the right tools.

Crisis Communication: Strategies to Communicate Better During a Crisis

Sales Hacker

The key to adapting successfully is preparing for the unexpected — and communicating effectively with your team. After all, broken communication during a crisis will cause havoc among your employees and even customers. Whether you believe Murphy or not, it’s up to you to prepare for a worst-case scenario and communicate accordingly. The importance of a crisis communication strategy. The different phases of crisis communication. Preventative Crisis Communication.

CRM For Advertising Agencies: How to Cultivate Teamwork and Communication

Nimble - Sales

The post CRM For Advertising Agencies: How to Cultivate Teamwork and Communication appeared first on Nimble Blog.

How to communicate apart while working remotely

Healthy communication with your team is always important. But healthy communication with a remote team during a global outbreak is paramount. The way you choose to communicate can either instill confidence or panic within your team. On top of that, many teams are now suddenly forced to work remotely, meaning the normal dynamics of communication have shifted. How can you continue to communicate effectively with your team despite these challenges?

The Empowered Consumer

When it comes to working with the empowered consumer, AI has the power to help your business thrive by leveraging your own data to better understand your customers. Read our ebook, The Empowered Consumer, to learn more about how AI can help you connect with your customers.

6 Key Communication Skills You Need to Succeed in Sales

Sales Hacker

It’s easy to see communication skills as a gift — either you’ve got them or you don’t. But communication skills can make or break your success. If you’re a skilled communicator, you’re more likely to be perceived as an expert. In fact, according to a recent survey of approximately 1,000 employers, effective oral communication is the most desired skill in job candidates. All of us can improve our communication skills. Verbal communication.

Internal Communication - Why it Matters More than Ever & How to Succeed

Tomasz Tunguz

On Thursday, February 4th at 9:30 AM PT, Redpoint Office Hours will host Daria Kissner , who built and led internal and external communications for Google Ads and Commerce, and YouTube. why internal communications are so important especially as a company scales.

5 Stakeholder Engagement Best Practices to Improve Customer Communication


Your communication with your customer is the force multiplier that can unlock the full potential of your product. Use Data-Driven Communication. The more meaningful communication you have with your customers, the better your relationship will be. Use Data-Driven Communication.

Why sales communication is moving to the cloud in 2020

Communication is the crux of sales. The ability to persuade buyers using effective communication strategies and channels is the difference between hitting and missing quota. The only problem: The way your customers want to communicate is changing. So, what does the future of sales communication look like? We asked 1,000 business professionals to share the tools, challenges and strategies affecting the success or failure of their business communication.

Respect the inbox: How to better your customer communications

Inside Intercom

First, it’s important to note there’s a big difference between actual communication volume and perceived communication volume (i.e., When it comes to perceived communication volume, there are five factors at play. The aim of this is to keep frequency low and encourage communication with the customer. Limit your communication to talking about these specific actions, with each of the messages targeted and timed as accurately as possible.

Communication Solutions from an Account Manager

Adhere Creative

Communication is the single most important component for success when working with teams. Focusing on clear and direct communication is a priority for us at Adhere Creative, as the success of our marketing strategies relies on collaboration across the internal team and with our clients. account managment

3 Communications Strategies to Use During a Crisis


Communication during a crisis is about protecting your core asset, your customers. Retaining those customers will require efficient, high-value communication between you and your customers. Tips on Communications During a Crisis. The need for the right kind of communication with your customers is even more important in the current environment. Your plan for communication during this crisis should revolve around three central strategies: Retune Internal Communication.

Supercharge Your Sales Team by Implementing an Effective Internal Communications Strategy

Sales Hacker

Sales teams often spend so much time focusing on external communication channels they forget about the importance of internal communication. What Is Internal Communications? Internal communication for a sales team includes a wide variety of things: Updates on sales campaigns.

How to kill words and communicate clearly with Patrick E. McLean

Predictable Revenue

McLean, communicator and President and Editor-in-Chief of the good words (right order) consultancy. The post How to kill words and communicate clearly with Patrick E. On this edition of The Predictable Revenue Podcast, co-host Aaron Ross welcomes Patrick E. McLean appeared first on Predictable Revenue.

How to tailor your cold calls to match your prospect’s communication style with Shawn Sease

Predictable Revenue

The post How to tailor your cold calls to match your prospect’s communication style with Shawn Sease appeared first on Predictable Revenue. On this edition of The Predictable Revenue Podcast, co-host Collin Stewart welcomes Shawn Sease, Director SDR Client Services at outbound sales consultancy Sales Developers.

Measuring proactive communication in COVID-19 conversations

Inside Intercom

During this time, businesses are not just waiting for customers to check in – they’re leaning on automation to proactively communicate with their customers at scale. We decided to look into the data to further understand what our customers are experiencing, and how they’re communicating with their own customers at this time. Along with proactively communicating with their users, our customers are also investing in self-service options to address questions that their users will have.

How Basecamp, Netflix and Amazon think about communication

Chart Mogul

Communicating wasn’t always this hard. Most of the time when we communicate in business, we don’t plan how we’re going to make that communication, or what we’re trying to get from it. It’s really not our fault — human-to-human communication is so deeply ingrained into our being. And for 99.9999% of our existence on this small blue planet, there hasn’t been much change in the way we communicate. In a business context, we communicate to: Make a decision.

Working across land and sea: Tips for remote communication

Inside Intercom

For remote workers, live chat is the simplest option for communication. But if most communication is nonverbal, how do you make sure what you say and hear aren’t misinterpreted? for the acronym-minded – for effective remote communication: 1. In distance communication, there are a host of reasons why someone might have come across negatively that have nothing to do with you: hanger, distraction, stress… We can all relate to these, right?!

Communicating the value of content design

Inside Intercom

If you’re one of these people, you’ve probably experienced first-hand the challenge of communicating the value of good content design to the rest of your product team. There is a great metaphor to communicate our work with product partners, and it was created by my former Intercom colleague Sam Weingarten, who was the only other content designer here when I started out. The post Communicating the value of content design appeared first on Inside Intercom.

Cloud communications - what is it and why do you need it?


From UCaaS to plain old VoIP, here are some of the cloud communications options available to you In-depth.

3 Top Tips: How Camps Should Communicate with Major Donors

Nimble - Sales

The post 3 Top Tips: How Camps Should Communicate with Major Donors appeared first on Nimble Blog. When you run a summer camp, you know the majority of your funds come from the registration and attendance fees you collect during the warmer months of the year. However, more general donations from your camp’s community are another source of income for you to improve your programming and keep kids coming back year after […].

Tips for Digitally Transforming Your Communication Strategies

Nimble - Sales

The post Tips for Digitally Transforming Your Communication Strategies appeared first on Nimble Blog. Digital transformation, or DX, has been at the forefront of business conversations for several years as organizations search for the best ways to use the technology available today. At its core, digital transformation is defined by the use of the fastest, most effective technology to solve problems in your business; however, the application of DX […].

OV’s Tales from the Table Series: PR & Communications

OpenView Labs

Recently, I had the opportunity to sit down with PR & Communications leaders from companies in the Bay area. The post OV’s Tales from the Table Series: PR & Communications appeared first on OpenView Over a great meal (and wine!), we got to talking about their experiences and stories as it relates to the industry and voilà, “Tales from the Table” was born.

SaaStr Podcast #209: Amanda Kleha, Chief Customer Officer @ Figma Discusses How To Ensure Successful Cross-Functional Communication


When does both decision-making and communication tend to break down? What can be done to ensure seamless cross-functional communication across the org? Before we move to a more granular aspect, being the communication within the people that we hire, I do have one final question. I am also super interested in terms of the communication there because we said about a new element of education within the team and knowing exactly what and how to empower them in the right way.

Introducing the Customer Engagement Communication Model

Customer Success-Driven Growth

Let’s talk about Customer Engagement, specifically the Communication Model. We communicate every day, all day. We communicate with friends, family, co-workers, industry peers, customers, vendors, celebrities, trolls, politicians, restaurants, airlines, etc., We communicate more today than we ever had in the history of the world, and tomorrow, we’ll do it even more. The History of the Communication Model. I didn’t invent the Communication Model.

Our 6 Step Customer Service Strategy for Communicating to 2,000+ Customers During an Outage

Groove HQ

A game plan for communicating during a crisis to keep your customers (and your support team) calm. The post Our 6 Step Customer Service Strategy for Communicating to 2,000+ Customers During an Outage appeared first on Groove Blog. Customer Support

Fundamentals of communication

Tomasz Tunguz

Communication is essential to the success of every startup. Clearly, great communication makes demands of the audience. But effective communication is challenging. One of my favorite communication tools is a framework created by management guru Peter Drucker of three fundamentals: perception, expectation and clear demand. Startup teams collaborate in product and engineering conversations, in general management, and in recruiting.

Video: Dropbox’s Lin-Hua Wu on the Role of the Chief Communications Officer

OpenView Labs

Lin-Hua Wu, Chief Communications Officer at Dropbox, virtually sat down with me to talk about the role of CCOs, how comms helps keep culture alive (especially for new employees), and what skill she’s been brushing up on since I last saw her. The post Video: Dropbox’s Lin-Hua Wu on the Role of the Chief Communications Officer appeared first on OpenView

Techstars Includes Diverse LEADers: Carrie Shuler, Creator, Communicator, Fighter, Founder


Carrie Shuler in her own words: I have a Masters Degree in Communication. Techstars Includes Diverse LEADers is our series highlighting diverse members of the Techstars Network. Techstars is committed to having a meta-impact on diversity in the tech space by encouraging a new generation of entrepreneurs to build inclusive companies from the very start, because we know diverse teams perform better and we believe inclusive companies will create a better future. . Today, meet Carrie Shuler.

Communications Lessons from Mayor Pete


Whenever I have the chance to watch a big league politician at work, I always try to study their communications skills in an effort to learn from the best. Given all the attention story-telling has gotten of late, this one probably goes without saying, but always remember that human beings love stories and that information communicated within the context of a story is much more likely to heard, understood, and remembered than information simply communicated as a set of facts.

Top 14 Sales Skills Every Sales Rep Must Master


Communication Up. Communication is critical when it comes to sales. But it’s not just communication to your prospect. The other element is communicating up to sales managers so they can provide the support and involvement. .

Sales 156

Why I'm cancelling my subscription: a failure to communicate

Practical Advice on SaaS marketing

Because the service provider, Barnes & Noble, routinely breaks a fundamental SaaS rule: Communicate with your subscribers. What we have is a failure to communicate. I'm ranting about the lack of communication. Poor communication will hurt you When something does go wrong, you've got to let your subscribers know. I just cancelled my subscription to the New York Times on my Nook. Not because I won't be reading the New York Times any longer.

The Omnipresence of Omni-Channel Communication: Adapt or Die

The Marketing & Growth Hacking Publication

Marketing and communication practices now must be completely focused on user experience, provide the utmost convenience, and be increasingly omni-present, allowing consumers the ability to interact with brands on numerous different channels and devices at any time and place they choose. The introduction of wireless technology combined with the massive adoption of mobile devices has revolutionized how we communicate. It’s not enough to just offer “omni-channel” communication.

a16z Podcast: The Present Future of Audio — Talk, Music, Video, Interactivity

Andreessen Horowitz

AI, machine & deep learning China consumer design gaming, social, and new media mobile (& messaging) news audio (including podcasting) creator economy new mediums & forms of communication storytelling trends 2020