At the Intersection of Communication and Humanity

TechStars

How to be a Considerate Communicator. While communications started out as a simple interdependency, it too has become increasingly complex. Instead of making life easier, mobile and internet communication has conspired to create a feeling of obligation on the recipient side.

Tech-Based Communication Solutions to Improve Sales and Marketing Processes

InsightSquared

With communication taking on digital forms, tech-based tools and solutions are lucrative to the success of a modern sales and marketing strategy. The following steps can help create a strong and highly engaged workplace with tech-based communication strategy. .

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How to communicate apart while working remotely

Close.io

Healthy communication with your team is always important. But healthy communication with a remote team during a global outbreak is paramount. The way you choose to communicate can either instill confidence or panic within your team. Over-communicate. communication remote

Communications Lessons from Mayor Pete

Kellblog

Whenever I have the chance to watch a big league politician at work, I always try to study their communications skills in an effort to learn from the best. Great speakers always communicate and/or reinforce their key messages via a series of stories.

Communicating the value of content design

Inside Intercom

If you’re one of these people, you’ve probably experienced first-hand the challenge of communicating the value of good content design to the rest of your product team. The post Communicating the value of content design appeared first on Inside Intercom.

Respect the inbox: How to better your customer communications

Inside Intercom

First, it’s important to note there’s a big difference between actual communication volume and perceived communication volume (i.e., When it comes to perceived communication volume, there are five factors at play. The aim of this is to keep frequency low and encourage communication with the customer. Limit your communication to talking about these specific actions, with each of the messages targeted and timed as accurately as possible.

How Basecamp, Netflix and Amazon think about communication

Chart Mogul

Communicating wasn’t always this hard. Most of the time when we communicate in business, we don’t plan how we’re going to make that communication, or what we’re trying to get from it. Thinking about the how and why of communication has never been so important.

Fundamentals of communication

Tom Tunguz

Communication is essential to the success of every startup. Clearly, great communication makes demands of the audience. But effective communication is challenging. One of my favorite communication tools is a framework created by management guru Peter Drucker of three fundamentals: perception, expectation and clear demand. Startup teams collaborate in product and engineering conversations, in general management, and in recruiting.

Cloud communications - what is it and why do you need it?

ITPro

From UCaaS to plain old VoIP, here are some of the cloud communications options available to you In-depth.

Tips for Digitally Transforming Your Communication Strategies

Nimble - Sales

The post Tips for Digitally Transforming Your Communication Strategies appeared first on Nimble Blog. Digital transformation, or DX, has been at the forefront of business conversations for several years as organizations search for the best ways to use the technology available today.

How to tailor your cold calls to match your prospect’s communication style with Shawn Sease

Predictable Revenue

The post How to tailor your cold calls to match your prospect’s communication style with Shawn Sease appeared first on Predictable Revenue. On this edition of The Predictable Revenue Podcast, co-host Collin Stewart welcomes Shawn Sease, Director SDR Client Services at outbound sales consultancy Sales Developers.

How to kill words and communicate clearly with Patrick E. McLean

Predictable Revenue

McLean, communicator and President and Editor-in-Chief of the good words (right order) consultancy. The post How to kill words and communicate clearly with Patrick E. On this edition of The Predictable Revenue Podcast, co-host Aaron Ross welcomes Patrick E. McLean appeared first on Predictable Revenue.

OV’s Tales from the Table Series: PR & Communications

OpenView Labs

Recently, I had the opportunity to sit down with PR & Communications leaders from companies in the Bay area. The post OV’s Tales from the Table Series: PR & Communications appeared first on OpenView

3 Top Tips: How Camps Should Communicate with Major Donors

Nimble - Sales

The post 3 Top Tips: How Camps Should Communicate with Major Donors appeared first on Nimble Blog. When you run a summer camp, you know the majority of your funds come from the registration and attendance fees you collect during the warmer months of the year.

SaaStr Podcast #209: Amanda Kleha, Chief Customer Officer @ Figma Discusses How To Ensure Successful Cross-Functional Communication

SaaStr

When does both decision-making and communication tend to break down? What can be done to ensure seamless cross-functional communication across the org? Before we move to a more granular aspect, being the communication within the people that we hire, I do have one final question.

Introducing the Customer Engagement Communication Model

Customer Success-Driven Growth

Let’s talk about Customer Engagement, specifically the Communication Model. We communicate every day, all day. We communicate with friends, family, co-workers, industry peers, customers, vendors, celebrities, trolls, politicians, restaurants, airlines, etc.,

The biggest professional challenge of my career: communication

Tom Tunguz

But far and away my biggest challenge was effective communication. Reading through the MPP I realized my mistake: the communication styles at Google and Redpoint were polar opposites. Google preferred an engineer’s communication methodology, which is the scientific method verbalized.

Techstars Includes Diverse LEADers: Carrie Shuler, Creator, Communicator, Fighter, Founder

TechStars

Carrie Shuler in her own words: I have a Masters Degree in Communication. Techstars Includes Diverse LEADers is our series highlighting diverse members of the Techstars Network.

The Secrets to Managing a Remote Sales Team

InsightSquared

You don’t realize the true value of effective communication until you manage a remote team. While your own communication habits are critical to managing your remote team, so are the communication habits of your team members.

The Challenges SaaS Businesses Face Communicating their Financial Health

Tom Tunguz

Tien’s point is that the true health of a SaaS business isn’t properly communicated with the accounting systems we have in place today. Tien Tzuo, the founder and CEO of Zuora* and former CSO/CMO at Salesforce, knows SaaS businesses better than most. So when he pens an opinion about the subscription economy, a term which I believe he coined, I read it with great interest.

The Omnipresence of Omni-Channel Communication: Adapt or Die

The Marketing & Growth Hacking Publication

Marketing and communication practices now must be completely focused on user experience, provide the utmost convenience, and be increasingly omni-present, allowing consumers the ability to interact with brands on numerous different channels and devices at any time and place they choose.

Why I'm cancelling my subscription: a failure to communicate

Practical Advice on SaaS marketing

Because the service provider, Barnes & Noble, routinely breaks a fundamental SaaS rule: Communicate with your subscribers. What we have is a failure to communicate. I'm ranting about the lack of communication. I just cancelled my subscription to the New York Times on my Nook.

The First Form of Communication that Changes Depending on Who is Using It

Tom Tunguz

Twitter is the first form of communication that changes depending on who is using it. Like the telephone, the fax, email, Twitter enables all types of communications: friendly banter, customer support requests, news syndication and public service announcements to name a few. But Twitter imposes a three new wrinkles that set it apart as a new form of communication. Third, Twitter is the only communication form that doesn’t require systematic processing of messages.

SaaS Agreements Are NOT Good Communication Vehicles

Aber Law Firm

The post SaaS Agreements Are NOT Good Communication Vehicles appeared first on Software Attorney. Let met explain. Some SaaS companies add all kinds of things into their SaaS agreements, and when you are finished reading the agreement you understand everything possible about their offering.

SaaS Agreements Are NOT Good Communication Vehicles

Aber Law Firm

The post SaaS Agreements Are NOT Good Communication Vehicles appeared first on Software Attorney. Let met explain. Some SaaS companies add all kinds of things into their SaaS agreements, and when you are finished reading the agreement you understand everything possible about their offering.

SaaS Agreements Are NOT Good Communication Vehicles

Aber Law Firm

The post SaaS Agreements Are NOT Good Communication Vehicles appeared first on SaaS Agreement. Let met explain. Some SaaS companies add all kinds of things into their SaaS agreements, and when you are finished reading the agreement you understand everything possible about their offering.

A Startup's Rosetta Stone: How to Succinctly Communicate the Details of a Business

Tom Tunguz

They are the most succinct way of communicating how a business operates to management teams and boards, who weigh the trade-offs of different investments. Being able to model and communicate those future scenarios is essential for good management. Financial statements are the Rosetta Stone for a business. In the early stages of the startup, financial statements aren’t used much as a management tool. They are most often used to keep an eye on monthly burn rate.

Game Design, Not Gamification, for Great Products

Andreessen Horowitz

design enterprise & SaaS gaming & new media Company Building 101 founder/maker stories new mediums & forms of communication our Summit events slide decks videosForget gamification.

How to manage your support communications during a crisis

Inside Intercom

Proactively communicating with customers. One of the best ways you can avoid meaningless or even unwelcome communication during a crisis is by defining your customers’ needs upfront. No matter how comprehensive your proactive communication is, certain industries will likely experience an increased volume of inbound conversations. The post How to manage your support communications during a crisis appeared first on Inside Intercom.

a16z Podcast: The Truth about a 1000 True Fans (and Our Attention)!

Andreessen Horowitz

cryptocurrencies & blockchains gaming & new media online communities a16z in LA roadshow a16z Podcast on-the-road hallway conversations new mediums & forms of communication platform shifts trends 2020

When Medicine Goes Virtual

Andreessen Horowitz

bio healthcare new mediums & forms of communicationWe’re at a moment where we are now seeing medicine go virtual faster, and at a scale that it has never done before.

WePay Engineering: How our microservices use service mesh to communicate

wepay

As we roll out new microservices and as our business grows, the amount of communication needed between all of our microservices has grown and we have been looking at ways to keep latency down and maintain rapid, secure communications.

a16z Podcast: Writers Writing, Readers Reading, Creators Creating

Andreessen Horowitz

AI, machine & deep learning gaming & new media online communities new mediums & forms of communication platform shiftsWe’ve been financing good writing with bad advertising — and “attention monsters” (to quote Craig Mod) for way too long.

How modern sales teams use Slack to close more deals

Close.io

customer channels were also popular, giving reps a place to manage communication around specific existing customers. These channels are also a great place to communicate directly with an ongoing customer by inviting outside guests to the channel. communication

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Good CEO Habits: Proactively Update Your Board at the End of Every Quarter

OPEXEngine

As a CEO my rule of thumb was that if a board member ever asked me about the quarter then I’d failed in being sufficiently proactive in communications. Blog Board reporting Cash flow management good CEO habits proactive communications Quarterly board reporting

Good CEO Habits: Proactively Update Your Board at the End of Every Quarter

Kellblog

As a CEO my rule of thumb was that if a board member ever asked me about the quarter then I’d failed in being sufficiently proactive in communications. Board CEO Startups Uncategorized Venture Capital communications

Reacting to Feedback as CEO

Kellblog

Recognize these as defensive reactions (even if they are appropriate defensive reactions) and remember Rule 2: defensiveness kills communications. Communications Leadership Management Startups Uncategorized

How marketing helped Segment go from 6 months runway to a $1.5 billion dollar valuation

Inside Intercom

There are tools that can help group communication (company meetings, email threads, all-hands Slack channel, for example), but it’s also important to take the time to interface with each team member individually. Marketing communication growth process Scale

From hi to buy: 6 live chat etiquette tips for sales teams

Inside Intercom

When using live chat for sales, you should always strive to be proactive with your communications. Sales & Marketing Uncategorized business communications engagement marketing sales

The Introvert’s Guide to Glad-Handing

Kellblog

First, Run A Normal Communications Program. All CEOs should run some sort of baseline company communications program. Communications Culture Leadership Management Silicon Valley Uncategorized MBWA