People Ops Question: How do we define our company culture?

TechStars

We attract, retain, develop, and support Techstars employees globally and aim to uphold our culture and values, in a manner that is inclusive to all.” . Q: How do we define our company culture? Get your leadership team in a room and talk about why you started the company: Why did you choose this problem? . Take those values and use them as much as possible in company communications, onboarding, interviewing, and management to create and maintain alignment. .

Katie Burke on company culture: building a better work culture

ProfitWell

Katie Burke, Chief People Officer at HubSpot , is a marketer-turned-culture expert. To her, culture is much more than a blurb in your job description. A strong people strategy can create a noticeable competitive advantage by marrying culture, innovation, leadership, and inclusiveness. While culture is something many companies try to do, getting it right takes a certain finesse. The top 9 mistakes companies make when it comes to culture.

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Company culture, more than a pool table in the breakroom

Saastronauts

Company culture is at the forefront of almost every CEO’s, Recruiter’s and Manager’s mind. Gone are the days where the prospect of an annual pay review will retain top talent, or a beer fridge and pool table in the breakroom constitute a great company culture. How many companies have you worked at where employees didn’t. The post Company culture, more than a pool table in the breakroom appeared first on Saastronauts | The Dedicated SaaS Job Site.

5 Reasons to Actually Have Board Meetings

SaaStr

All but the smallest VC firms hold “reserves” for second and even third checks into their portfolio companies. Blog Posts Company Culture LeadershipI held off for 6+ years and 3000+ Quora answers on writing a post on Board Meetings.

When The Team Revolts

SaaStr

One day at a company meeting, he snidely called out everyone in the meeting (myself included, but that’s part of your founder job, to suck it up). A senior marketing manager that offended everyone culturally. I think start-up culture is what you make of it.

4 Ways Marketing Can Contribute to Company Culture

OpenView Labs

At this point, the notion of “company culture” is widely recognized as an effective way to promote retention, increase employee engagement, enhance brand equity and drive overall business growth. No matter your industry, role, or business model, you’ve likely come across the concept of company culture on more than one occasion. Any company traditions. You’ve Defined Your Company’s Culture, Now What? Repurpose Your Culture Documentation.

Why We Are Never Really Going Back to the Office

SaaStr

Stewart Butterfield threw out an interesting statistic in a recent interview with Fast Company … over 20% of Slack employees have been hired since Covid-19 hit and the shelter order in SF went into place. Blog Posts Company Culture Leadership

The Intense Power of a Strong Company Culture

Tomasz Tunguz

Redpoint partnered with 2U at the Series A, and they are now a $2B publicly traded education company that powers online degree programs for Georgetown, USC, Syracuse, Berkeley, and Yale, among others. It was an inspirational moment for me because I observed the intense power of developing strong company culture. I’ve never read the list of core company values or spoken to the executive team about them. Culture is managing at scale.

25% of You in SF Plan to Go Back to The Office Soon, Apparently

SaaStr

Blog Posts Company CultureSo we did a quick informal Twitter poll with 830+ votes, and 25% of you said you’re going back to the office now that San Francisco is allowing non-essential employees to return. If in SF, will you go back to the office now?

Building Company Culture, Before It’s Too Late

Mucker Capital

When I was leading my last business, I always knew that company culture was important. With a thousand other things demanding my time, thinking about culture was perpetually on the back burner. The Moment that Culture Becomes Crucial. There’s a delicate balance in thinking about company culture because if the business isn’t working then culture isn’t going to save it. Building Culture Every Day. As part of these, talk about your culture.

As Soon As You Have Your First Real Management Team — It’s Time to Add Redundancy

SaaStr

But if you look at Carta’s report analyzing stock option plans, the median tech employee tenure is less than 2 years and there’s an ~50% chance any given employee will stay for 3 years (yes, those two metrics are confusing to see side-by-side): Things just happen, even in the best cultures and start-ups. Employee NPS numbers, according to the companies that do them, are generally lower than customer NPS numbers.

15+ of The Top Sales & Marketing Mistakes SaaS Startups Make

SaaStr

A little while back we put together some of the top sales & marketing mistakes SaaS companies and founders make, especially in the early days. Those companies are way, way too big. Blog Posts Company Culture Company Stage Early Featured Posts Hiring Marketing Resource Type Role / Function Sales TopicsI thought it would be worth a quick update of the post. We’ve all made many of these mistakes ourselves, myself included ?? I’m even making a few myself again.

SaaStr Podcast #388 with Okta CMO Ryan Carlson

SaaStr

How does Ryan distinguish between the company story vs the product story? Into the show today, and one company that’s blown me away over the last few years is Okta, with their transition to being a public company and all that comes with that movement.

SaaStr Podcast #364 with Figma Head of Sales Kyle Parrish

SaaStr

343: Kyle Parrish is the Head of Sales @ Figma, the company that helps teams create, test and ship better designs from start to finish. At what stage does culture and process really start to break? * What does it take to create a performance led sales culture?

Is This The Beginning of the End of the Bay Area as The Global HQ of SaaS?

SaaStr

In 2013, everyone that could come to the Bay Area to run a SaaS company, did. 80% of public SaaS companies are HQ’d the Bay Area. A great company I am close to that moved its entire team at great cost to SF from Washington D.C. Maybe 80% of Public SaaS Companies Are in the SF Bay Area. Blog Posts Company CultureThings are so crazy right now, and beyond that, the pace of change is almost incomprehensible.

Planning For Now & the Future with SendGrid Puppet, and Pledge 1% (Video + Transcript)

SaaStr

We’re going to start by talking a little bit about why and how companies are giving back today during COVID and also how they’re setting aside equity so that they have the resources to tackle tough challenges in the future. We’re incredibly innovative as companies.

SaaStr Podcast #377 with Hashicorp CEO Dave McJannet

SaaStr

377: Dave McJannet is the CEO @ Hashicorp, one of the fastest-growing enterprise companies of our time providing consistent workflows to provision, secure, connect and run any infrastructure for any application. I think the beauty of bigger companies,… So, just give a snapshot.

37 Tips To Keeping Morale Up

SaaStr

These are challening times, even for SaaS companies doing relatively well. Blog Posts Company CultureShelter is getting tiring for many, its wears on us. Communication gets strained. What's your top tip for keeping morale up on the team? — Jason ?InItTogether? InItTogether? Lemkin (@jasonlk) May 13, 2020. I asked on Twitter for folks’ top tips for keeping morale up now, and got some great responses.

SaaStr Podcast #372 with 6sense CMO Latané Conant

SaaStr

372: Latané Conant is the Chief Marketing Officer at 6sense, the company that allows you to achieve predictable revenue growth by identifying accounts looking for your solution, prioritize efforts and then engage the right way. So what are we trying to do as a company?

The Cadence: How to Turn Your SaaS Startup into an Army with David Sacks (Video + Transcript)

SaaStr

Rather than having this feeling of disconnected functional areas, everyone in the company knows what to work on. Then, my next company, I founded Yammer as the CEO. But again, we’re talking about the time in a company’s life when they’re expanding from 50 to 500.

7 Things as CEO You Can Do Now to Help The Team

SaaStr

Share your cash runway and quantitatively why the company is OK, and going to be OK. Explain to the team, with data, why the company can calmly get through the next 12-18 months, or longer. Talk this Monday and each Monday first about your customers, across the whole company. Blog Posts Company Culture LeadershipIf you are feeling a bit overwhelmed as CEO, remember it’s even harder on the team.

SaaStr Podcasts for the Week with Justin Bedecarre, Jen Nguyen, Jason Lemkin, and Aaron Levie

SaaStr

And at TEAMWERC, our mission is to deliver workplace as a service, helping companies navigate the company’s changing working environments. And companies are looking for guidance for us to pave that way. What never changes is that the space has to represent your culture.

Starting Up In A Downturn with Cloudflare COO and Co-Founder Michelle Zatelyn (Video + Transcript)

SaaStr

Michelle started the company during an economic downturn in 2009. I do want to say that there are a lot of companies that actually started kind of with us, that class of companies and many of them have turned into big great companies today.

How You and Team May Feel Around May 15 or So

SaaStr

If you are one of the SaaS companies that is “benefitting” from the current crazy environment, you’re overloaded. If you are one of the SaaS companies that is in one of the hardest-hit categories (travel, events, housing, etc.) Blog Posts Company CultureEveryone’s gone into War Mode of some sort. you’ve already been through gut-wrenching change.

SaaStr Podcast #376 with ZoomInfo CEO Henry Schuck: “10 Mistakes the CEO of ZoomInfo Made on His Journey to IPO (Part 2)”

SaaStr

And now they’re sitting in your conference room at your little company, and telling you, “Hey. We don’t understand the inner workings of the company. What’s that going to do to your company?

Offices Are Going to Get Smaller After This. Except Maybe for Salesteams.

SaaStr

When I worked at a top tech company during the transition to open floorplans, the real driver wasn’t collaboration. Even with a modest home office allowance, having say 20%-30% of traditional tech companies employees primarily work from home will result in massive real estate cost savings. Blog Posts Company Culture

You’ll Need Everyone Great

SaaStr

Blog Posts Company Culture Growth Hiring LeadershipFor many of us, these are challenging times. This may be of the simplest SaaS posts of all times, with some of the most basic advice, but it’s worth talking about anyway. When things get better — you will need everyone great you have now : You will need every scaled sales rep that hits quota. The leads will keep coming, and growing. Yes, sales cycles may lengthen a lot, and deals slow way down.

The Playbook to Building a Thriving Sales Culture with PatientPop SVP of Sales Justin Welsh (Video + Transcript)

SaaStr

Justin used Sales Culture to grow a successful PatientPop team to 140 employees and 55 million in revenue. It’s an SMB SaaS company in the healthcare technology vertical. My talk today is the playbook to building a thriving sales culture. So you might be wondering who am I and why am I up here talking about sales culture? I was really, really fortunate to watch that company grow from 10 people to 750 people over my time there. Some companies do that.

SaaStr Podcasts for the Week with Tidelift and Cloudflare

SaaStr

333: Bridget Gleason is the Head of Sales and Customer Success @ Tidelift, the company providing managed open source, backed by maintainers. Why does Bridget believe the best starting point for customer success is “company culture and value”? How does company culture impact the quality of customer success? Michelle started the company during an economic downturn in 2009. Then, I started a company, which I sold in early 2000.

How You Can Help Your Sales Team in 2020

SaaStr

Not every prospects, and not every stakeholder at every company, wants a 1-on-1 demo or discussion. Blog Posts Company Culture Company Stage Growth Metrics Resource Type Role / Function Sales TopicsHopefully you are closing the year out strong. Even if you are coming up a bit short, there’s one thing I do know. If you have a good sales team, they are leaving nothing on the table. They won’t go home until 11:59 on December 31.

A Step by Step Guide to Revenue Growth with Mark Roberge (Video + Transcript)

SaaStr

He provides an in-depth guide to driving revenue growth at your company and what to expect at each stage. And I wanna work with you all today, I’ve been working on a little framework to think about it and hopefully … I’ve been working with a bunch of companies on it, I’d love for you to take it, play with it and improve it. When someone says, “How’s your company going?” Every night this dashboard went out to the whole company.

The Playbook to Scaling Your Team in Hypergrowth with Flexport CRO Ben Braverman (Video + Transcript)

SaaStr

Hiring senior leaders can set companies up to fail and see how sticking with a current, successful model can be the key to hypergrowth. That was the most over the top entrance that the sales leader for a company that moves boxes around the world has ever gotten. We founded the company five years ago. That was Flexport’s case, so we compete against companies that are generally 100 plus years old.

The Playbook to Recruiting Your Sales Team with Brex Chief Sales Officer Sam Blond (Video + Transcript)

SaaStr

I wish that I could say I had some silver bullet with regard to strategy or something like that that has really taken the company out from a growth perspective. When I look at joining a company, the primary reason that I join is the people and really the leadership team. It didn’t really matter what the company did. We don’t pay referral bonuses when somebody at the company refers somebody that we ended up hiring.

Scaling from $1MM to $500MM ARR: 5 Strategies to Drive Your Next Wave of Growth with Intercom (Video + Transcript)

SaaStr

I’m going to share with you my stories in growing and scaling businesses, SaaS companies from one million to 500 million in ARR. So when you first started your company, or when you first joined a company, you probably had a goal in mind. Three ways companies typically do this. Often times companies start with one industry vertical, and then expand to solve the same or similar problem for another industry vertical.

5 Changes You Can Make >Today< To Grow Faster

SaaStr

It turns out, the week you move them out of the company, the folks that are great and positive will somehow fill the gap, someway. Scaling a SaaS company past say 100 customers, $1m ARR, or even earlier, is as much about making fewer mistakes than it is about going faster, bigger, strong. Blog Posts Company Culture EarlyAlmost all of our 4,000+ pieces of content and 300+ SaaStr sessions and 250+ podcasts are really just about how to do … better.

SaaStr Podcasts for the Week: Lessons from the Best in Tech — March 6, 2020

SaaStr

To meet buyers’ high expectations and manage the challenging sales landscape, companies must involve their entire organization in maturing the sales process- including after prospects sign on the dotted line. You know, I think there’s a common denominator of being hungry and really excited about the space, but I think it just made for a really interesting and unique culture. Microsoft is such a great company, really, and I feel so fortunate to be there.

SaaStr Podcasts for the Week with Lucidchart and Wrike — February 28, 2020

SaaStr

As for Karl, prior to founding the company he spent 6 years at Google in some fascinating roles including Head of Patents, Head of Business Development in China and running Google’s energy investments. How does this requirement change as the company scales? How do they assess and test for culture? * This company and founder are just incredible and what I love even more, not Valley based, but based in Utah. That’s part of the culture within the company.

The Playbook to Scaling High-Performance Teams with Gusto COO Lexi Reese (Video + Transcript)

SaaStr

But joking aside, I think families and company building and organizations, it’s all tribes. And now think about just in the past 12 months in your company and in the next 12, how many teams will you be on? You’ll be on your company team, your functional team, an agile cross functional working group. We can have this awesome radically candid culture, but organization building is a lot about coordination.

SaaStr Podcasts for the Week with PagerDuty and Gusto — April 17, 2020

SaaStr

325: Carolyn Guss is VP of Corporate Marketing @ PagerDuty, the company keeping your digital operations running perfectly with their real-time operations platform. How does Carolyn think startups and larger companies can replace the leads that are lost from having no events in a COVID-19 world? How does PagerDuty gain a sense of company morale at scale? How does one think about this in a very corporate perspective with PagerDuty now being a public company?

SaaStr Podcast #349 with Craft Ventures General Partner David Sacks: “How to Turn Your SaaS Startup into an Army”

SaaStr

Rather than having this feeling of disconnected functional areas, everyone in the company knows what to work on. Rather than having this erratic schedule around hitting sales targets, or hitting releases, that there’s a feeling that just quarter after quarter the company keeps shipping and selling. Then, my next company, I founded Yammer. We adapted this operating philosophy for a SaaS company. So, this really creates an operating cadence within the company.