People Ops Question: How do we define our company culture?

TechStars

We attract, retain, develop, and support Techstars employees globally and aim to uphold our culture and values, in a manner that is inclusive to all.” . Q: How do we define our company culture? Accelerators Resources Company culture People Ops Techstars Talent

Building Company Culture, Before It’s Too Late

Mucker Capital

When I was leading my last business, I always knew that company culture was important. With a thousand other things demanding my time, thinking about culture was perpetually on the back burner. The Moment that Culture Becomes Crucial. Building Culture Every Day.

Company culture, more than a pool table in the breakroom

Saastronauts

Company culture is at the forefront of almost every CEO’s, Recruiter’s and Manager’s mind. Gone are the days where the prospect of an annual pay review will retain top talent, or a beer fridge and pool table in the breakroom constitute a great company culture. How many companies have you worked at where employees didn’t. The post Company culture, more than a pool table in the breakroom appeared first on Saastronauts | The Dedicated SaaS Job Site.

The Intense Power of a Strong Company Culture

Tom Tunguz

Redpoint partnered with 2U at the Series A, and they are now a $2B publicly traded education company that powers online degree programs for Georgetown, USC, Syracuse, Berkeley, and Yale, among others. It was an inspirational moment for me because I observed the intense power of developing strong company culture. I’ve never read the list of core company values or spoken to the executive team about them. Culture is managing at scale.

5 Changes You Can Make >Today< To Grow Faster

SaaStr

It turns out, the week you move them out of the company, the folks that are great and positive will somehow fill the gap, someway. Scaling a SaaS company past say 100 customers, $1m ARR, or even earlier, is as much about making fewer mistakes than it is about going faster, bigger, strong.

A Step by Step Guide to Revenue Growth with Mark Roberge (Video + Transcript)

SaaStr

He provides an in-depth guide to driving revenue growth at your company and what to expect at each stage. When someone says, “How’s your company going?” So some companies follow that, they call me up and like, “Mark, we nailed it.

Building a Customer-Centric Company: Five Best Practices for Growing to Multi-Digit ARR with Segment and Aloglia (Video + Transcript)

SaaStr

”, the demand engine, the sales team, and I think that one of the things that we think a lot about, is how to make the company customer centric, and how important that is as a principle for growth. When we started, every single person in the company was doing support.

SaaStr Podcast #219: Atlassian President Jay Simons on How to Scale an Open Culture

SaaStr

At Atlassian, openness is core to everything the company does: employees can access most information on Confluence; “open company, no b t” is one of the company’s five values. Atlassians knew the company was going public four months before it filed.

10 Tough Lessons We Learned Building a Prenicorn Outside of Silicon Valley from Pendo.io (Video + Transcript)

SaaStr

Building a hyper-growth company is hard anywhere, but building one outside the Bay Area comes with its own unique challenges. Learn how Pendo built a product, team, and culture in its Raleigh hometown that could scale coast-to-coast and continent-to-continent.

How To Scale an Open Culture. What We’ve Learned at Atlassian (Video + Transcript)

SaaStr

“At Atlassian, openness is core to everything we do: every employee can access most information on our product Confluence; “open company, no b t” is one of our five values; it’s a rigorous set of practices we work at every day. I think that the culture itself has-.

SaaStr Podcasts for the Week With Rippling and Salesforce — May 31, 2019

SaaStr

237: Parker Conrad is the Founder & CEO @ Rippling, the startup that gives you back your time from payroll to employee computers, Rippling makes it unbelievably easy to manage your company’s HR and IT – in one system. And our company was in like, no position to do it.

SaaStr Podcasts for the Week with Zylo and TaskRabbit — July 26, 2019

SaaStr

Why does Eric believe that hitting the employee 50 mark is a huge moment for founders and the scaling of the company? How did Eric find raising the Series A as a non-Bay area company? She likes to invest across consumer, B2B saas, and technology infrastructure companies at the earliest stages. She spent nearly a decade involved with the company as CEO and Executive Chairwoman before she sold the company to IKEA in October of 2017.

SaaStr Podcast #218: Twilio Founder, Jeff Lawson & SendGrid CEO, Sameer Dholakia on Why Developer First Is A Maturation In The Supply Chain Of Software

SaaStr

Jeff Lawson is the Founder & CEO @ Twilio, the company building the future of communications allowing you to engage customers like never before on voice, SMS, WhatsApp or Video. How did they formulate and approach creating a new set of values with the 2 companies coming together?

Top Global SaaS Trends You Should Know with Google Cloud and Zenoss (Video + Transcript)

SaaStr

As a global technology provider powering thousands of SaaS companies, Google is at the forefront of driving exciting and innovative technologies to market. You’ll also learn how leading SaaS companies are able to scale and thrive in this complex, dynamic environment.

Trends 186

SaaStr Podcasts for the Week: May 24, 2019

SaaStr

In Dec 2008, Vista Equity Partners acquired a majority stake in Wrike for a deal reportedly valuing the company at $800m. If the CEO is the guardian of the culture, what does a great guardian look like? What does Andrew think are the major breaking points in the scaling of companies?

How we did it: Gender Equality, Equal Pay, and Racial Equality with Salesforce (Video + Transcript)

SaaStr

That’s not our culture, that’s not our company.” We stood up for equal pay, we did the equality summit, we did a lot of things on this, and we sort of, as we like to do as a company, started flexing our muscle around this.

“The “Dos & Don’ts” of Building Winning SaaS Companies with G2 Crowd (Video + Transcript)

SaaStr

And I’ve been building SaaS Companies now for 20 years, so that’s a long time. My father was an entrepreneur, but he was building pump companies, very different businesses. Oracle just bought the company, but what is it?” He was investing in internet companies.

SaaStr Podcast #212: Nick Mehta, CEO @ Gainsight Discusses Why Burying Customer Success Under Sales Does Not Work

SaaStr

What were some of his big lessons from being CEO at 2 companies during 2 macro market crashes? What can the leader and CEO do to imbue this company wide approach to customer success? Most surprising action that has moved the needle for a company in terms of retention?

Avoid Trapdoor Decisions: 5 Lessons Learned from Scaling Stripe (Video + Transcript)

SaaStr

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. They built their first company and sold it when they were teenagers.

SaaStr Podcast #217: Stripe COO Claire Hughes Johnson on The Trapdoor Decisions to Avoid When Scaling

SaaStr

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. They built their first company and sold it when they were teenagers.

How To Scale an Open Culture. What We’ve Learned at Atlassian (Video + Transcript)

SaaStr

“At Atlassian, openness is core to everything we do: every employee can access most information on our product Confluence; “open company, no b t” is one of our five values; it’s a rigorous set of practices we work at every day. I think that the culture itself has-.

SaaStr Podcast #220: Leyla Seka, EVP @ Salesforce Mobile Discusses What Needs To Be In Place For Hyper-Scale

SaaStr

What advice does Leyla give to young people considering whether to found a startup, join a startup or join a hyper-growth company? Where do things start to break in the scaling of SaaS companies? What can one do to nurture that empathy in the culture of the company?

Mobile 155

From Freemium to Explosive Growth in a Crowded Market – 8 Years of Learnings with Zoom (Video + Transcript)

SaaStr

Eric talks about the early days of Zoom – how he secured his first investors, employees, and major customers – as well as how Zoom maintains a happiness-oriented culture while achieving skyrocketing growth. Eric Yuan : So, when you start a company, every company’s different.

The Toughest Roadblocks When Breaking Through to $15M ARR

SaaStr

Matt Turck talks with three hyper-growth stage Co-Founders and CEOs on three roadblocks when scaling past $15M ARR: hiring, culture, and sales. So A/B Tasty we are helping companies to improve their user experience online through personalization and A/B testing. or a company.

SaaStr Podcast #225: Stephen Burton, VP of Smarketing at Harness Discusses How To Create True Alignment Between Marketing and Sales

SaaStr

What does Steve believe is the right culture for devops teams? When is the right time to pour fuel on the company fire? * It’s having a culture of alignment and togetherness, and for me, the competition’s on the outside. For me, it’s culture, automation.

How engineers can make an impact outside the code editor

Inside Intercom

But when you’re free to solve problems at an organizational level, empowered to shape and evolve culture and processes, your impact can grow exponentially. These are great opportunities for building our own engineering culture and fostering innovation in the wider community.

SaaStr Podcast #209: Amanda Kleha, Chief Customer Officer @ Figma Discusses How To Ensure Successful Cross-Functional Communication

SaaStr

In Today’s Episode We Discuss: * How Amanda made her way into the world of SaaS and came to join Zendesk as their first marketing hire seeing the company scale to over 2,000 over the next 7 years. What are the benefits of this for the brand of your company? Welcome to Episode 209!

The art of being truly customer centric: 6 lessons from Survey Monkey’s CMO

Inside Intercom

It’s little wonder that the CMO Council reports that only 14% of marketers say that customer centricity is a hallmark of the companies they work for and fewer still – just 11% – believe their customers would agree with that characterization. 6 ways to create a customer-centric culture.

Intercom’s Rich Archbold on how to run less software

Inside Intercom

Prior to Intercom I spent about 10 years working for big tech companies. If we are actually trying to win our market and be the absolute best customer communications company, we need to make exquisitely good use of our precious engineering resources.

Smells like team spirit – what sports and engineering teams have in common

Inside Intercom

Startups company culture Engineering engineering teamsThere is something unique about the joy of being on a high-functioning, high-achieving team – and that goes as much for a sporting team as a professional one. We borrow a lot of the words and concepts we use to describe our engineering teams from the world of sports – from huddles and scrums to sprints and even goals, the terminology resonates from the pitch to the office.

Motivate your star performers with meaningful career conversations

Inside Intercom

After all, people who are highly engaged with their work are rarely thinking about leaving the company. Encourage them to look at opportunities on your company’s internal careers page. That’s not a bad thing, especially if they transition within the company. Although you might have lost a star performer, you’ve gained a new ally on a different team and best of all, you’ve helped the company retain great talent. Startups career direction company culture talent

Successful employee onboarding should focus on culture

Inside Intercom

One area that’s especially fraught with challenges is your company culture. Neglecting to onboard a new hire into your company culture poses a huge risk of misalignment. You should invest in good and detailed onboarding focused on culture for all of your new employees, and more specifically, for your managers. Neglecting to onboard a new hire into your company culture poses a huge risk of misalignment.

How to tell your company story

Inside Intercom

Since we were lying around anyway I decided he was badly in need of some culture (and I wanted to watch my favorite film ever) so I put on Back to the Future. When I think about great storytelling, one company jumps to mind immediately: Pixar.

Rapid response: How we fixed our on call process to avoid engineer burnout

Inside Intercom

Startups company culture Engineering engineering process on call processIntercom’s mission is to make internet business personal. But it’s impossible to be personal when your product is broken. Uptime is critical to the success of our business, and not just because our customers are paying us, but also because we heavily dogfood our own product. If our product is down, we acutely feel our customer’s pain. Being on call out of office hours is inherently disruptive to your life.

Dribbble CEO Zack Onisko on building a business around community

Inside Intercom

I also spent some time at Autodesk after the company acquired Creative Market. A lot of companies take a gated approach like that in the early days, but then open it up as they begin to chase growth. Stewart: Going back to the topic of growth, the company’s growing, the community’s growing, and you’re of the opinion that a lot of the thinking and frameworks that startups use for growth today are actually quite similar to the creative strategies that designers use.

Story of a portrait: how we create our Intercomics

Inside Intercom

To celebrate each year that someone is with the company, we create a portrait to mark the occasion. Intercomics are a very special part of our culture, acting as a highly visible way that we recognize and celebrate each other. The prominence we place on our Intercomics showcases the central role of fun and imagination in the Intercom culture. It tries to encapsulate where the company is, and above all, where it’s going.

Stripe’s Will Larson on engineering and infrastructure management

Inside Intercom

One of the exciting things about a company that is going through a little bit of change, a little bit of chaos, is there is a lot of opportunity, and for me that opportunity was getting to move into management. I stayed at Digg until the company closed and through this talent acquisition where we joined SocialCode. I wanted to work at a company that was growing very quickly. At that time, the fastest-growing company by some definition was Uber, and so I went.

Would you hire yourself?

Inside Intercom

That’s right, would you offer yourself a job at your company? When you are a small but growing company or team each additional hire has a disproportionately large impact. If you’re still at a really early stage, a bad hire has the potential to set you back several quarters and possibly even blow up the whole company. Startups company culture recruitmentIt’s a question every interviewer should ask themselves.

How Basecamp, Netflix and Amazon think about communication

Chart Mogul

For startups especially, the speed at which decisions made and acted upon is critical — this should be considered a core competency of your company. The meeting culture. (or or the anti-meeting culture). The memo culture. The Netflix company culture memo.

Hello Sydney – a giant leap for Intercom’s remote APAC team

Inside Intercom

When new hires joined the APAC Alliance, they would fly to our San Francisco or Dublin offices for two weeks of onboarding, as it’s an awesome way to get immersed in our company culture, meeting Intercom leadership and new colleagues while experiencing our values first hand. The size of the Earth itself means that we’re going to be asleep while the rest of the company comes together for gatherings like company all hands.

How To Effectively Onboard A New Hire To Ensure Retention and Success

Saastronauts

Finding the perfect candidate is no easy task – not only do they need to have the right experience, but they’ve also got to comfortably blend into your culture without disrupting the existing dynamic. Company Culture Hiring and Recruitment Strategy Employee Retention Onboarding RecruitmentCongratulations! You’ve just hired somebody after a long search for the right fit.

Going on tour: How we spread engineering knowledge and culture across Intercom

Inside Intercom

Large engineering organizations face a common problem – different teams working on different parts of a product can end up having specific domain knowledge, and even specific cultures, that can lead to silos. Since then other companies have followed similar strategies.

Empire Selling’s Dan Swift on using social media to drive sales leads

Inside Intercom

He’d go on to become the VP of Sales at Sprinklr, guiding the company through its own high growth period, before striking out on his own. Today with Empire Selling he’s helping B2B companies drive revenue and deepen customer relationships through digital and social selling training. Can you give us a quick rundown of your career to date and the types of companies you’re now working with at Empire Selling? The other part of it is culture.