Intercom, Inc.

AUGUST 4, 2021

Preparing to interview for a new job is challenging. When we’re looking for our next incredible support teammate, we want to set up every candidate to give the best interview they can. When we’re looking for our next incredible support teammate, we want to set up every candidate to give the best interview they can.

Customer Support 239

Customer Support Interviewing Engineering Communication 239

SaaStr

MARCH 6, 2021

But let me just make one suggestion if it’s early days: Don’t Forget the 20 Interview Rule, if you are planning to sell to the enterprise / businesses of any meaningful size. The 20 Interview Rule is simple: Before You Write a Line of Code, Interview 20 Real , Potential Customers. Not your friends. And listen.

SaaS 354

SaaS Interviewing Startup Sales 354

SaaStr

JULY 21, 2021

Secrets to a solid interview: 1/ Interview your heroes 2/ Do an hour of research 3/ Write out 5 great questions + 5 back-up questions 4/ Listen, and ask +1 follow-up question on the great responses 5/ Share questions ahead of time. The other day on Twitter a CEO asked who they should emulate as an interviewer for their new podcast.

Interviewing 303

Interviewing Content Marketing Startup Marketing 303

SaaStr

AUGUST 4, 2021

I’ve interviewed 100s of VP of marketing candidates over the past years and I can tell you one think — it’s easy to spot the ones that won’t work out. The post The Top 10 Questions to Ask a VP of Marketing in an Interview appeared first on SaaStr. But a new VP of Marketing will really only do 3 things.

Interviewing 356

Interviewing Marketing Product Marketing Sales 356

Trint

SEPTEMBER 11, 2020

Interviews are the bedrock of a story. You can also record your interview on a hand held device , but that means listening back to hours of recordings and transcribing by hand. Ambient audio clarity is important for interview transcription quality. From there it’s easy to upload and transcribe the interview in Trint.

Interviewing 130

Interviewing Cloud Data Software 130

Intercom, Inc.

SEPTEMBER 22, 2022

No face time with customers, no interviews throughout the product roadmap – just a couple of weeks of user testing before launch. She dove into the world of customer interviews, and just like that, she was hooked. Instead of focusing solely on customers who have churned, conduct interviews throughout the entire customer lifecycle.

Interviewing 138

Interviewing Software Marketing Churn 138

Andreessen Horowitz

MAY 24, 2022

Establishing trustworthiness early is a fundamental part of the interview process. Hopefully, you’ll build trust by way of multiple interviews, references, working sessions, etc. — but how can you get comfortable with someone you are meeting for the first time in the interview process, Read More.

Interviewing 120

Interviewing Leadership Management 120

Andreessen Horowitz

MAY 24, 2022

Establishing trustworthiness early is a fundamental part of the interview process. Hopefully, you’ll build trust by way of multiple interviews, references, working sessions, etc. — but how can you get comfortable with someone you are meeting for the first time in the interview process, Read More.

Interviewing 114

Interviewing Leadership Management 114

SaaStr

JUNE 25, 2020

Let me give you a partial interview checklist that may help a bit. The post 10 Great Questions to Ask a VP Sales During an Interview appeared first on SaaStr. We did an update of that classic post below together with this brand new video on the topic: Use this script for hiring that first VP of Sales. But haven’t done it before?

Interviewing 313

Interviewing Sales SaaS Scaling 313

ChurnZero

FEBRUARY 3, 2023

Having a strong interview process is imperative to finding quality Customer Success candidates who are the best fit for your organization. Here are four tips to conduct an effective Customer Success interview and design a great candidate experience. This is one way to provide growth opportunities to current employees.

Customer Success 98

Customer Success Interviewing SaaS Consulting 98

Kellblog

FEBRUARY 16, 2022

The other day a founder asked me about interviewing because a candidate had described me as “a great interviewer,” and she wanted to know why. I find interviewing and recruiting difficult, have made plenty of mistakes over the years, and the consequences of those mistakes are invariably painful. Check references.

Interviewing 107

Interviewing Finance Sales Churn 107

IT World

JULY 7, 2022

The FBI warned last week that people are interviewing for tech jobs using stolen identities — and even deepfake videos.

Interviewing 91

Interviewing Software Development Software Technology 91

Intercom, Inc.

JUNE 17, 2019

Interview assignments have become a common component of the hiring process for engineering roles. What are interview assignments and why do they matter? The take-home test is usually a technical problem, or set of problems, that is provided to candidates as part of the interview process. Take-home test ??. On-site ??.

Engineering 131

Engineering Interviewing Construction Strategy 131

Totango

JANUARY 12, 2022

While some of these skills are apparent upon first meeting a person, interviewers will typically structure their Customer Success Manager interview questions around determining whether or not a candidate has these skills innately and/or has the ability and drive to learn them. 5 Key Customer Success Manager Interview Questions. .

Customer Success 97

Customer Success Interviewing Management Scaling 97

SaaStr

MAY 25, 2019

If nothing else, challenge yourself to interview several decade+ veterans for each open position. And as part of that, don’t just bring in folks that are 40+ to interview. The post Are You Interviewing 50+ Years Young SaaS Veterans? Even a few 20+ year veterans for a VP position. Adding that DNA to your team?

SaaS 190

SaaS Interviewing SMB Construction 190

OpenView Labs

AUGUST 31, 2021

Employee exit interviews have a reputation for being some of the trickiest conversations to navigate in the workplace. We tapped some experts in the OpenView network for their tips on how to nail exit interviews so that they’re a productive experience for everyone involved. . “We Chris Raethke, CEO @ Notiv. Chris Raethke, CEO @ Notiv.

Interviewing 72

Interviewing Company Culture Engagement Product Marketing 72

Groove HQ

APRIL 1, 2022

Here you’ll find questions from both perspectives: what you should ask as a prospective employee, and what employers should expect to hear when they conduct a job interview. The post Customer Service Interviewing Questions (for Managers and Candidates) appeared first on Groove Blog.

Interviewing 64

Interviewing Management Customer Support 64

Kellblog

AUGUST 24, 2021

I recently gave a presentation at SaaSBoomi , an India-based SaaS founder community, which was structured as an interview by Freshworks social media evangelist Jayadevan P K (aka, JPK). In the interview I answer the following questions: How do you look at ARR (Annual Recurring Revenue) and its relation to the valuation of a company?

Metrics 123

Metrics SaaS Interviewing Churn 123

Tom Tunguz

SEPTEMBER 8, 2022

That result alone should encourage rethinking of AE interviewing. Adam Grant delimited the types of interviews with the greatest predictive power. The biggest challenge in interviews: interviewers try to hire themselves. Does your interview process screen for those attributes? Closing ability correlated negatively.

Marketing 322

Marketing Interviewing Scaling Sales 322

Sales Hacker

APRIL 21, 2020

You’ll be able to download the interview scorecard template that I use with my clients. Part two of this scorecard series will help you create a sales interview scorecard to land that sales role you’ve been dreaming about. Who is involved in the interview process, onboarding process, and ongoing support and training process?

Interviewing 112

Interviewing Sales Churn Startup 112

Sales Hacker

JUNE 8, 2021

Join this session to get a jump on your next career move and walk away with everything from specific pre-interview questions to LinkedIn profile tips. How to navigate multiple interviews and offers [42:40]. The post Step-by-Step: How to Secure More Job Interviews + Offers appeared first on Sales Hacker. Red flags [55:58].

Interviewing 79

Interviewing Consulting Sales Development 79

ChurnZero

JUNE 18, 2021

Customer exit interviews, when properly structured and executed, provide a unique chance to dig deep and discover valuable information which can lead to actionable churn-preventing insights. Anita Toth, Chief Churn Crusher, joined us for a webinar to discuss how to: Conduct killer customer exit interviews.

Churn 98

Churn Interviewing Customer Success Sales 98

Sales Hacker

JANUARY 22, 2020

By mastering your sales interview questions. As a longtime recruiting leader, I’ve worked with countless hiring managers looking to fill sales roles , and I’ve had a firsthand look at their interview process. 6 Sales Interview Questions to Find the Best Talent. How do you make sure your potential new hires have the right skills?

Interviewing 92

Interviewing Sales Sales Funnel Consulting 92

Sales Hacker

JUNE 17, 2020

So that tried and true approach of, “ Walk me through your attainment over the past few years ,” is not only uncomfortable, it can turn the interview into a dance of half-truths and excuses. Let’s start with 6 critical fit factors that you can dig into during the interview process. Where Hiring Managers Get Off-Base.

Interviewing 97

Interviewing Sales Leadership Management 97

OpenView Labs

JANUARY 31, 2022

Make a clear plan for your interview process . A strong interview process plan goes deeper than simply who candidates will interview with. . Before you even start interviewing you should have: A projection of how long the full interview process takes to complete (stay competitive by making it happen in three weeks or less).

Interviewing 60

Interviewing SMB Retention Acquisition 60

Sales Hacker

FEBRUARY 20, 2020

Just as sales is its own animal in the professional ecosystem, the sales interview is its own unique beast. Your skills will be fire-tested and aggressively interrogated , and the mock demo portion makes it more like an audition than an interview. Start Acing Your Interview Before You Even Start. But this is a sales interview.

Interviewing 87

Interviewing Sales Development Management 87

ChurnZero

JUNE 30, 2021

To help you make sure you are adequately evaluating your Customer Success Manager candidates consider pulling from this list of interview questions. 20 Interview Questions to Ask Your Customer Success Manager Candidates. The post 20 Customer Success Interview Questions to Ask CSM Candidates appeared first on ChurnZero.

Customer Success 72

Customer Success Interviewing Churn Point of Sale 72

SaaStr

JUNE 2, 2019

The post What would be your top 3 questions for a customer success manager interview ($1M ARR/enterprise SaaS)? When you visit customers, what sort of agenda do you like to use? View original question on quora. appeared first on SaaStr.

Customer Success 178

Customer Success SaaS Enterprise Interviewing 178

Zuora

AUGUST 24, 2020

The post SaaS Origin Stories: An Interview with Legendary CFO Steve Cakebread appeared first on Zuora. Steve Cakebread is the “OG” SaaS CFO. The man who took Salesforce, Pandora and Yext public is also the author […].

SaaS 89

SaaS Interviewing 89

Kellblog

MARCH 25, 2021

Well, we just finished the first episode (“ Dave interviews Thomas “) of our Enterprise SaaS Product Power Breakfast series and wow, was it crazy. So, we’re going to try it again next week with Episode #2: Thomas Interviews Dave. (TLDR — Link to Episode #2 , Thursday, April 1st at 8 am pacific.).

Interviewing 54

Interviewing CTO SaaS Enterprise 54

OPEXEngine

APRIL 12, 2022

The other day a founder asked me about interviewing because a candidate had described me as “a great interviewer,” and she wanted to know why. I find interviewing and recruiting difficult, have made plenty of mistakes over the years, and the consequences of those mistakes are invariably painful. Thoughts on the Interview.

Interviewing 40

Interviewing Finance Software Sales 40

SaaSX

NOVEMBER 15, 2020

This article should really be titled, “How to interview a product manager (if you aren’t a product person) “ Because customer success, marketing, sales, support, and other operational roles are key stakeholders in a SaaS organization they are often called into the interview process for product managers.

Interviewing 59

Interviewing Management Startup Engineering 59

Chart Mogul

JULY 1, 2020

Customer interviews are a powerful tool that can help you better position your B2B product to attract and retain more customers. Believe it or not, it’s not rocket science: they perform customer interviews. Types of customer interviews. Depending on what you want to achieve, customer interviews can be divided into two groups: 1.

Interviewing 76

Interviewing B2B Marketing Churn 76

SaaStr

JANUARY 24, 2023

And whatever you see as a flag during the interview process, is almost always 10x bigger once they join full-time. No research before interview. “Informational interviews” may make sense at big tech companies. Flags are different. Flags (not Risks) IMHE: Never stayed anywhere for even 18 months. But at startups?

Interviewing 291

Interviewing Startup Sales Education 291

Kellblog

JUNE 28, 2020

Just a quick post to plug my upcoming appearance on a podcast / live interview hosted by PMM Hive , a product marketing community that was recently launched by my old friend and colleague Crispin Read , and that’s already loaded with some superb product marketing content. Check it out.

Interviewing 94

Interviewing Marketing Strategy Product Marketing 94