Clouded Judgement

OCTOBER 18, 2024

Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Subscribe now Systems of Record » Systems of Intelligence There’s a long-held belief in enterprise software that building a lasting moat requires a system of record. Salesforce is the system of record for customer data, Workday for employee data, and ServiceNow for IT data, to name a few.

Cloud 291

Cloud AI Enterprise Forecasting 291

SaaStr

OCTOBER 18, 2024

SaaStr CEO Jason Lemkin joined ZoomInfo’s Season 2 of its ZI Labs Podcast as the opening guest alongside ZoomInfo CEO Henry Schuck. Along with co-host Ben Salzman, Jason and Henry discuss the transformative power of AI within SaaS and the evolving dynamics that are reshaping the landscape of software as a service. There’s recruiting and there’s people building.

Sales Recruiting 249

Sales Recruiting Sales Hiring Scale AI 249

Tom Tunguz

OCTOBER 14, 2024

Budget cuts followed interest rate hikes in 2022. By late 2023, more than a year of financial scrutiny had challenged many publicly traded software companies. However, 2024 has been a tough year again. Net dollar retention for publicly traded software companies fell from 113% on average to 108%, a five percentage point drop. 1 80% of publicly traded companies saw their NDR wilt again in 2024.

Software 218

Software Customer Lifetime Value Cloud Retention 218

USIO

OCTOBER 18, 2024

Medical practices, Software as a Service (SaaS) providers, Electronic Health Record (EHR) systems, and Customer Relationship Management (CRM) solutions are constantly seeking ways to streamline their processes and enhance their offerings. One area that’s gaining significant traction is the integration of Payment Facilitation as a Service (PayFac-as-a-Service) and integrated payment solutions.

PayFac as a Service 130

PayFac as a Service SaaS Payments Payfac Payment Services 130

Speaker: Jay Allardyce

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Trends

Predictable Revenue

OCTOBER 17, 2024

Dr. Dolan has focused her research on how we fuel exercise and how our energy intake significantly impacts performance. The post The Role of Nutrition and Exercise in Sustained Performance appeared first on Predictable Revenue.

Revenue 130

Revenue Development Sales 130

SaaStr

OCTOBER 14, 2024

A few bits of advice you hear a lot in SaaS that I think often don’t really work in practice: Move to annual contracts to generate more cash. Sure, if customers want to pay annually for a discount — do it. Do it. But if your product is cheap, many will prefer to pay monthly. Force them to go annual, and you are just adding friction to the sales process.

Scale 229

Scale Social Media SaaS Acquisition 229

Tom Tunguz

OCTOBER 15, 2024

Since July , have you noticed how much better your AI model has become? Measuring them is hard to do. All we can do is quantify the vibe : is this one better than that one? Elo is a score that measures how often one model wins against another, as judged by a human. Which model answers the prompt : “Describe the differences in texture between a Pink Lady and a Macoun apple” better?

AI 168

AI Innovation Scaling Data 168

USIO

OCTOBER 15, 2024

Non-profits, government agencies, and churches are constantly searching for ways to make giving easier and more accessible for their members, especially since COVID-19. In this blog, we’ll be taking-a-look at how this software organization has partnered the award-winning integrated payments technology company, Usio. One Church Software, a powerful church management tool… Source The post The Power of Simplicity in Donation Platforms with Integrated Payments ap

Payments 130

Payments Payment Solutions Government Technology 130

Sparktoro

OCTOBER 21, 2024

It’s no surprise that marketers, founders, and business owners are starting to ask how their brands can be returned in the answers given by AI/LLM tools like ChatGPT, Perplexity, and Gemini. But it’s downright shocking how difficult it is to find high-quality, accurate information about how to do this.

Artificial Intelligence 107

Artificial Intelligence ChatGPT AI Branding 107

Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.

Artificial Intelligence

Stax

OCTOBER 21, 2024

Accepting credit card payments at your business is a surefire way of increasing customer satisfaction and retention. Don’t believe it? Here are the numbers to prove it. Over 80% of American adults owned at least one credit card in 2023. Also, credit cards contributed to 27% of the spending at point-of-sale (POS) systems worldwide. That’s over $10 trillion in transactions.

Payment Services 88

Payment Services Merchant Services SaaS Payments Payment Methods 88

SaaStr

OCTOBER 20, 2024

It’s time to catch up on the SaaStr content you missed this week! Top Posts of the Week: #1. “5 Pros, and 5 Cons, to Taking a VC Round at a Very High Valuation” #2. “ The Quiet Liquidity Crisis in SaaS” #3. “Ramp: Actually, We’re Mostly Buying the Same Standard Stuff — HubSpot, Zoom, Slack, Zoominfo and Carta” #4. “My Best Advice for CROs/VPs of Sales That Are Ready to Be CEOs” #5. “5 Common Pieces of SaaS Advice … That Are Often W

Cloud 179

Cloud AI Scale Scaling 179

FastSpring

OCTOBER 21, 2024

At FastSpring, we’re always striving to provide our users with the best tools to enhance their FastSpring experience. One of the features that has been quietly revolutionizing the way our users interact with Store Builder Library (our JavaScript library), our APIs, and our webhooks is Recipe Docs. If you haven’t had a chance to explore it yet, let me show you why this feature is so powerful and why it’s quickly becoming a favorite among our users.

Payment Methods 78

Payment Methods Payments Payment Solutions Payment Services 78

User Pilot

OCTOBER 19, 2024

Think of Net Promoter Score (NPS) software as a tool to measure your customers’ feelings about your product, and categorize them based on their level of loyalty (promoters, neutrals, and detractors). The great advantage of these tools is that they streamline the creation, distribution, and analysis of NPS surveys. So they make it easier to send these surveys and get more responses.

Software Review 86

Software Review Technical Review Software B2C 86

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SaaS Payments

Buffer Resources

OCTOBER 15, 2024

We launched the AI Assistant in Buffer to help our users generate new content, repurpose existing posts, and develop endless new ideas. Since its launch, over 55,000 people have used the feature. While we love that many people find it helpful in the creation stage, we’ve been curious about what happens after. How is the content performing? We set out to answer this question by uncovering our internal data on the average engagement rate of AI-assisted posts vs. non-AI-assisted posts.

AI 91

AI Social Media Engagement Data 91

Stax

OCTOBER 17, 2024

Navigating the world of payments can be complicated, especially when you’re running a software business with many moving parts. Embedding payments is a great first step, but encouraging merchants to adopt payments and onboarding them is another hurdle many ISV/SaaS businesses run into. If only there was a team that would work strategically with you to deliver a seamless payment experience in all areas including sales, support, activation, onboarding, product, and marketing… Oh, wait, now there i

Stax 88

Stax Payments Merchant Services SaaS Payments 88

SaaStr

OCTOBER 20, 2024

Dear SaaStr: Why Do Angels Invest Even if Most Of Them Fail? And is a 10x Return Even Enough? You’re right, 10x isn’t enough. True angels invest so early, maybe only 2 out of 50 make any real money. Sometimes just 1 (or 0). If it’s just 1 Big Winner out of 50 angel investments, to even just double your money, that winner has to do 100x. So most successful angels in tech are seeking startups that can 100x their money.

Investment 174

Investment Startup Pricing 174

FastSpring

OCTOBER 16, 2024

Selling internationally can get complicated very quickly if you’re trying to manage cross border payments yourself. Foreign exchange rates, regulatory rules, payment systems, various bank accounts, establishing entities in different countries, and tax collection and remittance are just a few of the concerns you’ll need to stay on top of as your business expands into more countries and regions.

Merchant Services 97

Merchant Services Payment Services Payment Methods Outsourcing Services 97

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Explore various models of Embedded Payments, uncovering their benefits, drawbacks, and impacts on customer experience. Gain valuable advice for evaluating and implementing the best payment strategy for your business needs. This concise overview equips software companies with the insights needed to optimize their payment ecosystems effectively. Download today to learn more!

Payments

The Moz Blog

OCTOBER 15, 2024

Ready to take your digital marketing to new heights? Discover how partnering with Moz can amplify your success. Learn about exclusive tools, earning opportunities, and expert resources waiting for you. Curious? Read on to unlock your potential.

Marketing 90

Marketing 90

Sparktoro

OCTOBER 15, 2024

In a given week, I would write product descriptions, digital ad copy, pithy social media posts, a couple blog posts, and the abandoned cart email campaign. I loved having a variety of writing responsibilities. But there was a big problem: if I took a sick day, it would slow down the rest of my team.

Social Media 88

Social Media Acquisition Startup Marketing 88

Buffer Resources

OCTOBER 17, 2024

In my journey working with both small businesses and nonprofits, I’ve seen firsthand the unique challenges each faces. While they may seem worlds apart, the similarities are striking — both grapple with burnout, a need for steady growth, and a reliance on outside financing, whether it’s from lenders or donors.  Small business owners often ask, “ What can I leverage?

Social Media 79

Social Media Scale Business Marketing 79

SaaStr

OCTOBER 19, 2024

So yesterday OG SaaS pioneer Zuora agreed to be acquired by PE to go private for $1.7 Billion by GIC and Silverlake. This is good for SaaS. CEO Tien Tzuo is an OG SaaS leader since being one of the very first leaders at Salesforce. Zuora was very early to subscription management — maybe too early (2006) — and built a mature $400m ARR business focused on enterprise subscription management (and more). $416m ARR 9% growth 11% free cash flow margins 104% NRR 445 $250k+ customers So ̷

SaaS 196

SaaS Subscription Payment Features Investment 196

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Generative AI

Sales Hacker

OCTOBER 18, 2024

Hello and welcome to The GTM Newslettr by GTMnow – read by 50,000+ revenue professionals weekly to stay up-to-date and scale their companies and careers. GTMnow is the media brand of GTMfund – sharing go-to-market advice from the top 1% of revenue operators including the 350 executives behind the fund, news, and our viewpoints from working with hundreds of portfolio companies.

Sales Recruiting 68

Sales Recruiting Software Review Scale AI 68

The Moz Blog

OCTOBER 18, 2024

In this week’s episode of Whiteboard Friday, Tom follows up on his previous blog post about the Helpful Content Update and provides actionable insights into what you can do if you’ve been impacted by this rollout.

79

79

Tom Tunguz

OCTOBER 20, 2024

AI 117

AI 117

User Pilot

OCTOBER 20, 2024

Onboarding gamification is the key to transforming a dull process into an engaging one. When the process feels complicated, it becomes easy for a new user to lose interest before they experience the true value of your product. But it doesn’t have to be that way. Gamification onboarding and the right user onboarding software can turn your product experience into something enjoyable.

Onboarding 59

Onboarding Engagement Software Review Retention 59

Speaker: Jamie Bernard

Success in product management goes beyond delivering great features - it’s about achieving measurable financial outcomes that resonate across the organization. By connecting your product’s journey with the company’s financial success, you’ll ensure that every feature, release, and innovation contributes to the bottom line, driving both customer satisfaction and business growth.

Management

SaaStr

OCTOBER 16, 2024

Dear SaaStr: Should I Fire a Sales Rep That Lied To Several Customers? I think most sales execs lie, at least a little bit. I don’t like it. But I’ve come to accept that you have to put gates and process around most sales execs, or most will lie, at least a little, to close the deal. We did a recent SaaStr survey and you said 97% of software sales execs lie at least sometimes, a little: Control it, or it will spiral.

Sales 191

Sales Software 191

Valuize Consulting

OCTOBER 21, 2024

Investing in customer success technology, like a Customer Success Platform (CSP), has the power to transform how your business retains customers, boosts engagement, and maximizes overall value. However, without the right strategy and execution, these investments can fall short—leaving you with underutilized tools, wasted resources, and frustrated teams.

Technology 52

Technology Customer Success Investment Scale 52

Scytale

OCTOBER 21, 2024

We know how difficult it can be for organizations to gain the trust of BIG clients, which is why getting that “SOC 2 Certified” badge is the solution you may not have realized you needed. Regardless of whether you’re running a startup or a more established business, this certification is the key to unlocking deals you once thought were out of reach.

Scale 52

Scale Technical Review compliance CTO Hire 52