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Thoughts on innovation

Intercom, Inc.

We recently had an internal discussion about innovation. Like any company, we want to create new and better products that solve important customer problems – but how do our values of moving fast and starting small foster a culture of innovation? Innovation means doing new, different, and better. Below is my answer for our team.

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Solving the Innovator’s Dilemma: How successful companies are embracing innovation units

Intercom, Inc.

Few books have chronicled how innovation takes place – and how market leaders fail to seize it – as well as Clayton Christensen ’s seminal book The Innovator’s Dilemma. So why not take a page from the startup book and set up new avenues and opportunities so people can innovate in their job? And that’s what we’re exploring today.

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Four Fundamental Innovations of Web3 that Will Upend Web2 Incumbents

Tom Tunguz

As I’ve explored web3 I’ve been forming a mental model of the major innovations powering this enormous wave of innovation. Because this technique is so new, startups have the upper hand: Innovator’s Dilemma redux. Crypto empowers open-source projects to monetize their innovation in a way web2 never achieved.

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Intercom’s product principles: Following design fundamentals to leave space for innovation

Intercom, Inc.

Our strength lies in knowing when we should follow standard best practices for design and when we need to innovate and create something new. “We We believe there’s no value in innovating if it doesn’t solve our customer’s problem. This is just not the right place to innovate: usability comes first.

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3 Ways Innovators Can Capitalize on Embedded Payments

It’s everywhere. Software companies are looking, feeling, and acting more like merchant services providers. This can be sobering for financial institutions – for good reason. They risk losing a source of stable, low-cost deposits and non-interest revenue market share, but don’t be fooled. FIs still have crucial roles to play.

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SaaStr Podcast 469 (and Video): Fueling Product Innovation on the Path to $10 Billion With Workday

SaaStr

Innovation holds the key to brilliant products and successful business outcomes. Yet, it’s critical to understand what product innovation looks like across various company stages. Based on his own experience, Schlampp explains in detail how product strategy, org structure and innovation models will transform over time. .

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BrandPost: Solving 3 key IT challenges to unlock business innovation

IT World

The goal is to unlock innovation and ladder up business outcomes, by combining Dell Technologies’ leadership in infrastructure platforms and management with Microsoft’s expertise in cloud services and enterprise software.

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Best Practices for Deploying & Scaling Embedded Analytics

You can get new capabilities out the door quickly, test them with customers, and constantly innovate. In fact, rolling out features gradually is beneficial because it allows you to progressively improve your application.

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Product Design & Customer Experience: An Innovative View on Inclusive Product Development

Speaker: Dan Jenkins - Human Factors & Research Lead – DCA Design International

The ethical case for more inclusive design is clear, as is the commercial one: more inclusive products and services can be used by more people. Inclusive design is often confused with designing for people with disabilities, but true inclusive design is much more than that.

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Boost Your Tech & Sales Candidate Response Rate to 90%

Hired is the largest AI-driven marketplace that matches ambitious tech & sales talent with the world’s most innovative companies. With our intuitive search filters, Hired makes it easy to find the right candidate for your open role. Try Hired today.

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5 Tips to Advance Your Career as a Technical Recruiter

Just as the tech industry revolves around innovation, so does technical recruiting. Modern recruiters must commit to actively adapting and advancing their hiring strategies to advance their careers by attracting top candidates in a competitive landscape.

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Monetizing Analytics Features: Why Data Visualizations Will Never Be Enough

Think your customers will pay more for data visualizations in your application? Five years ago they may have. But today, dashboards and visualizations have become table stakes. Discover which features will differentiate your application and maximize the ROI of your embedded analytics. Brought to you by Logi Analytics.

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Design Hacks for Non-Designers: Ask Expert Laura Klein

Speaker: Laura Klein, Principal at Users Know and Author of UX for Lean Startups

Laura—principal of Users Know and author of Build Better Products and UX for Lean Startups—has over 20 years of experience helping companies innovate responsibly and improve their product development processes. Join UX designer and product management expert Laura Klein for a no-holds-barred Ask Me Anything session on UX design.

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Scaling to the Masses - Fit Your Product for a Larger User Base

Speaker: Dustin Smith, Sr. Product Manager, Incubator

Join Dustin Smith, Senior Product Manager of the Innovation Incubator at Indeed, and learn how to scale your product for greatness. Whether you're running a small startup or trying to get your idea to take off in a large corporation, you'll need the right tools and perspective to scale your product.

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How to Work with Your Customer Success Team to Create a Great Product Feedback Experience

Speaker: Rebecca Notté, Product Operations Manager and Hannah Chaplin, Director of Product Marketing at Pendo

Throughout this series, we have been discussing ways to innovate your feedback loops, and strategies for incorporating your customers into the heart of your product development systems. It is very common for your product operation team to feel overwhelmed with the amount of customer data that is available to them.