Retention Related Topics 
User Pilot
JANUARY 19, 2023
Looking to improve your retention rates by reducing customer retention costs? This is why it’s critical to understand retention costs and how to reduce them. In this article, we’ll explore customer retention costs. What is customer retention?
User Pilot
JANUARY 23, 2023
A successful customer retention strategy starts with effective communication – the right message to the right audience at the right time. In this article, we cover: How is marketing segmentation used in customer retention? Why is retention important in SaaS?
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User Pilot
JANUARY 9, 2023
Can personalized retention marketing grow your customer’s lifetime value and customer retention rate? This article considers all you need to know about retention marketing. How can a personalized experience help drive retention? What is customer retention marketing?
The SaaS CFO
JANUARY 24, 2023
Time to focus on customer retention and the health of our recurring revenue. It’s somewhat ambiguous when we try quantify our customer retention costs. We know that we […] The post How to Calculate Customer Retention Cost appeared first on The SaaS CFO.
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The Daily Egg
NOVEMBER 14, 2022
Customer acquisition and customer retention are two halves of the same coin. The post The Differences Between Customer Acquisition and Retention appeared first on The Daily Egg. They both revolve around building good customer relationships to grow.
Intercom, Inc.
OCTOBER 4, 2022
A few years ago, we published The Customer Retention Starter Kit which helped thousands of businesses retain more customers over the long term. You’ll walk away with key insights into: What a good customer retention campaign looks like.
Intercom, Inc.
JUNE 15, 2018
There are few issues more important than customer retention when running software-as-a-service businesses. Retention can be measured qualitatively by talking and checking in with your customers regularly so you’ll know what their main questions and issues are, and when they occur. Retention can also be quantified, giving you hard data on how much money you’re losing. Why visualize retention data? Using cycle plots to plot retention.
Intercom, Inc.
APRIL 14, 2020
We continue our series of posts looking back through the Inside Intercom archive with a selection of some of our most popular posts on customer retention. Customer retention is the new conversion. Customer retention strategies: 5 best practices & 6 strategies for low churn.
The SaaS CFO
NOVEMBER 8, 2022
Net dollar retention measures the amount of revenue that you keep and expand in your existing customer base. Net dollar retention (NDR) along with gross dollar retention (GDR) have become popular metrics in the valuation world. Revenue Retention net dollar retention
Advertiser: Vanilla Forums
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The SaaS CFO
OCTOBER 25, 2022
Gross dollar retention measures the amount of revenue that you keep from your existing customer base. Gross dollar retention (GDR) along with net dollar retention (NDR) have become popular metrics in the valuation world. Revenue Retention gross dollar retention
SaaStr
NOVEMBER 21, 2020
119% net revenue retention. Asana, 130% net revenue retention. Fastly, 130% net revenue retention. PagerDuty, 139% net revenue retention. Zoom, 140% net revenue retention. Slack, 143% net revenue retention. 146% net revenue retention at IPO.
Intercom, Inc.
JULY 1, 2019
It turns out that it’s not just us within the SaaS business that are realizing that retention matters. Customer retention is more important than conversion. That’s why I’ve been saying that retention is more important than conversion for all businesses, but specifically for marketers. Which is why retention, and the idea of retention, is actually where you need to position your mind. The importance of net dollar retention.
Intercom, Inc.
MAY 13, 2020
That’s Tom Ronen, Head of Customer Success for monday.com , on a topic that’s been on many of our minds lately: retention. Empower your team to make strategic, spontaneous decisions that can drive retention. Measuring the success of customer retention and churn prevention efforts.
Speaker: Pulkit Agrawal - CEO and Co-Founder of Chameleon
Join Pulkit Agrawal, CEO and Co-Founder of Chameleon, as he teaches how to choose the right tools and tech stack to meet team and business objectives now and in the future!
SaaStr
NOVEMBER 22, 2021
Dear SaaStr: Do Salary Increases Help With Retention? Moderate overpaying does not appear to create any stronger retention. Year-end and time-based bonuses lead to some retention, but maybe not the right kind. Massive overpaying increases retention of the so-so and mediocre.
User Pilot
JANUARY 16, 2023
Features to look for in customer retention software: Analytics and tracking. Access to the right churn software can boost your retention game because you’ll find and address churn risk quickly.
Totango
AUGUST 16, 2022
Customer Retention Software Cuts Down Client Churn. Customer retention software has become essential for effective SaaS customer success strategies. Here’s our guide to today’s best customer retention management software. First, we’ll define what customer retention automation is.
SaaStr
SEPTEMBER 29, 2022
Dear SaaStr: How Do I Do My Retention Negotiation in an Acquisition? A few thoughts on retention compensation when you are acquired. Second, understand there are both carrots and sticks that acquirers can employ, and that the retention may involve a combination of both.
Speaker: Bhavana Angadi, Senior Product Manager at Hopscotch (Demand & Growth) | Former Product Manager at Bigbasket
Join Bhavana Angadi, Senior Product Manager at Hopscotch, as she details the best way to increase customer retention.
Intercom, Inc.
MAY 1, 2018
The latest batch of billion-dollar companies are built on high customer retention. That whole idea is this concept of customer retention, and it’s the next frontier. High customer retention is built on great onboarding. Customer retention is, in a sense, the new conversion. To get retention right, you need to have great onboarding. Retention is the new conversion. Customer retention is the next frontier.
Totango
APRIL 13, 2021
Distinguishing gross retention vs. net retention can provide deeper insights into your success metrics. What Is Gross Retention? Let’s start with gross retention. However, in this context, we’re focused on revenue retention. What Is Net Retention?
Intercom, Inc.
FEBRUARY 11, 2020
A retention campaign that paints a commercial relationship as a personal one will always be awkward at best and at worst will create ill will. Here’s three better ways to create retention campaigns that feel genuine and actually work: Focus on how your product helps.
Totango
MARCH 5, 2021
Customer retention is the lifeblood of any savvy enterprise. As such, you will need to keep a close eye on your customers as they progress along the customer journey to avoid churn and gather the data needed to calculate your retention rate. Calculating Your Customer Retention Rate.
Advertiser: Amplitude
Why do your users churn? In this guide you'll learn common product pitfalls and how to fix them.
Baremetrics
NOVEMBER 1, 2021
Net revenue retention (NRR) and gross revenue retention (GRR) are two important metrics. What is revenue retention? Frequently asked questions about revenue retention What is a good NRR benchmark? What is revenue retention? Founders Journey net revenue retention
Baremetrics
MARCH 31, 2021
Retention rate is the percentage of customers you retain over a given period. A high retention rate suggests you have a low churn rate , which is good news for your business. But how do you calculate your retention rate? 1 2 What is Retention Rate? What is Retention Rate?
Baremetrics
OCTOBER 9, 2021
Here’s a guide on boosting your customer retention rates through the use of positive habit creating techniques. Not only will these questions help you boost overall customer retention, they will show whether you’re losing your highly valuable Ideal Customer Profiles.
Baremetrics
MARCH 23, 2021
Cohort retention analysis is a strategy aimed at improving retention and reducing customer attrition. Customer retention is essential for the long-term stability of any SaaS company. 2 How Can You Use Behavioral Cohorts to Improve Retention?
Speaker: Brian Chang, Managing Director of Warburg Pincus & Scott Schwan, Chief Product Officer of A-LIGN
Scaling your SaaS business to the growth stage requires a strong product/market-fit, an optimized marketing funnel with repeatable sales processes, and a strategy for customer retention. But how do you truly get to that coveted phase of continued growth and profitability?
Intercom, Inc.
OCTOBER 5, 2018
Customer retention is the silent killer of SaaS businesses today. What is customer retention? Customer retention is the rate at which your business can keep its paying customers over a given period of time. Customer retention is important to any growing company because it measures not only how successful they are at acquiring new customers, but how successful they are at satisfying existing customers. Why customer retention is important. Retention isn’t binary.
Kellblog
JUNE 10, 2021
This is a quick post to share the slides I presented today at the GainSight Pulse Everywhere 2021 conference in a session entitled Net Dollar Retention, Key Benchmarks at $50M, $200M, and $1B in annual recurring revenue (ARR).
ProfitWell
AUGUST 19, 2019
Customer retention is king for any subscription business. That's why understanding your retention rate is so important. Your retention rate—and by retention rate I'm specifically referring to the percentage of customers retained over tim e—gives you a benchmark for consistently improving your product and business, provides early warning of potential problems, and simplifies revenue forecasting. What is retention rate? Why is retention rate so important?
SaaStr
OCTOBER 1, 2020
SaaStr speaker favorite Dave Kellogg recently shared with us his thoughts on why churn is dead, and what’s driving many companies to turn to net dollar retention. Having a good net dollar retention is crucial, and the average good NDR rate falls around 115%.
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SaaStr
FEBRUARY 26, 2021
Tim Kopp, Terminus CEO and Executive Chairman, recently shared with the SaaStr community how they’ve fueled sustainable business by prioritizing Net Revenue Retention. Why Net Retention? Tim swears by the power of net retention. Three Pillars of Net Retention Growth.
Baremetrics
MAY 26, 2021
This is true for most businesses, although good customer retention may look different depending on your industry. However, most people focus their marketing on attracting new clients, forgetting that client retention also contributes to sales growth.
Baremetrics
MARCH 30, 2021
The result of your customer retention efforts depends on how well you can analyze your efforts. A free trial from Baremetrics can help you discover the specific metrics you should be tracking for customer retention tactics. 1 What is Customer Retention Analysis?
SaaStr
AUGUST 25, 2020
Q: What is more important, getting new customers or customer retention? It’s a trick question, of course — the crazy high net negative churn of top SaaS companies means that of course retention matters more than new customers. So in the early days, retention alone only gets you so far.
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