User Pilot

AUGUST 9, 2023

Wondering how to calculate customer retention rate and why? It’s important to measure the customer retention rate to see how well your product retains customers and to monitor any changes to try and improve it. TL;DR Customer retention rate measures the percentage of customers a company keeps over a specific timeframe.

Retention 98

Retention Customer Lifetime Value Churn Metrics 98

User Pilot

MAY 29, 2023

Have you ever come across a retention table and wondered what it all means? Cracking the retention table will provide invaluable insights into user behavior and retention. So, if you want to boost your customer retention , you should know how to interpret and analyze the retention table. What is a retention table?

Retention 97

Retention Churn Trends Engagement 97

User Pilot

AUGUST 16, 2023

Without retaining users , you’re throwing away money and resources spent acquiring customers that’s why having a retention playbook is helpful. A user retention playbook will keep your customers happy and continue using your product for longer. Book a demo now if you want to improve retention in your company and increase revenue.

Retention 98

Retention Churn Metrics Customer Lifetime Value 98

SaaStr

NOVEMBER 22, 2021

Dear SaaStr: Do Salary Increases Help With Retention? Moderate overpaying does not appear to create any stronger retention. Year-end and time-based bonuses lead to some retention, but maybe not the right kind. Massive overpaying increases retention of the so-so and mediocre. Don’t let it go. But you gotta try.

Retention 248

Retention Startup Sales Investment 248

Intercom, Inc.

APRIL 14, 2020

We continue our series of posts looking back through the Inside Intercom archive with a selection of some of our most popular posts on customer retention. Customer retention is the new conversion. Key takeaway: “Net dollar retention is the single defining characteristic of a successful business.

Retention 245

Retention Churn Customer Lifetime Value Acquisition 245

User Pilot

JULY 27, 2023

Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? In this article, we’re going to do a deep dive into a whopping 16 different strategies you can draw from to boost customer retention and increase loyalty. Launching customer retention programs that reward loyal customers.

Retention 97

Retention Strategy Churn Management 97

Intercom, Inc.

AUGUST 23, 2022

Customer retention has never been more critical to business success than it is today. Shifting focus to customer retention can actually be twice as powerful as customer acquisition. Why great customer support is the key to customer retention. How to drive retention from customer support.

Customer Support 211

Customer Support Retention Headcount Churn 211

User Pilot

JULY 31, 2023

Looking to power up your retention marketing strategy? This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue. This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue.

Retention 98

Retention SaaS Strategy Marketing 98

SaaStr

SEPTEMBER 29, 2022

Dear SaaStr: How Do I Do My Retention Negotiation in an Acquisition? A few thoughts on retention compensation when you are acquired. Second, understand there are both carrots and sticks that acquirers can employ, and that the retention may involve a combination of both. Even if they haven’t told you yet.

Retention 258

Retention Acquisition Payments Compensation 258

User Pilot

APRIL 11, 2023

Understanding the average customer retention rate for your industry is critical to determining the health of your business. It tells you whether your customer retention rate is too low or just good enough. If customers are the lifeblood of any business, then customer retention is the glue that holds it all together.

Retention 98

Retention SaaS Churn Customer Lifetime Value 98

User Pilot

JULY 30, 2023

Customer retention vs acquisition cost: Which metric matters more? Thus, striking the right balance between acquisition and retention costs significantly improves profitability and sustainability. So let’s see when you should prioritize one metric over the other and how you can boost your customer retention rates.

Retention 98

Retention Acquisition Customer Lifetime Value Churn 98

SaaStr

JULY 7, 2023

“Retention is the new acquisition,” says Co-Founder and CEO of Insider, Hande Cilingir. Harvard Business School Research says that “increasing customer retention rates by only 5% increase a company’s profits by 25-95%.” Customer retention means building relationships with people. That’s huge! a feat Insider has achieved.

Retention 187

Retention Revenue Software Review Systems Review 187

SaaStr

AUGUST 25, 2020

Q: What is more important, getting new customers or customer retention? It’s a trick question, of course — the crazy high net negative churn of top SaaS companies means that of course retention matters more than new customers. And yet … there’s no point in doing customer retention if you don’t have enough customers. ??.

Retention 290

Retention SaaS Churn Revenue 290

User Pilot

JANUARY 19, 2023

Looking to improve your retention rates by reducing customer retention costs? This is why it’s critical to understand retention costs and how to reduce them. In this article, we’ll explore customer retention costs. Customer retention cost (CRC) is the amount you spend on customer retention over a specific period.

Retention 98

Retention Customer Lifetime Value Onboarding SaaS 98

Intercom, Inc.

OCTOBER 4, 2022

A few years ago, we published The Customer Retention Starter Kit which helped thousands of businesses retain more customers over the long term. We’ll show you how to create a truly targeted customer retention messaging campaign that turns struggling signups into a series of churn-resistant power users. ?.

Retention 118

Retention Churn Engagement Communication 118

Intercom, Inc.

JUNE 15, 2018

There are few issues more important than customer retention when running software-as-a-service businesses. Retention can be measured qualitatively by talking and checking in with your customers regularly so you’ll know what their main questions and issues are, and when they occur. Why visualize retention data?

Retention 223

Retention Data Trends Onboarding 223

The SaaS CFO

SEPTEMBER 13, 2023

Or general investments in retention programs? In […] The post Quantifying Investments in Customer Success and Retention appeared first on The SaaS CFO. We are known for saying “no” a lot, but really, we want to enable. So when it comes to the Customer Success function, how do we quantify this investment?

Customer Success 59

Customer Success Retention Investment SaaS 59

Chart Mogul

JUNE 1, 2023

Companies with best-in-class retention grew at least 1.8x In an uncertain market, customer retention is key. So if you are keeping a close eye on your retention metrics this year, you’re not alone. Retention is one of the most important metrics when building a successful SaaS business. What is customer retention?

SaaS 90

SaaS Retention Metrics Benchmarks 90

User Pilot

JULY 26, 2022

Looking for the right retention KPIs to track and improve your customer retention rates? Customer retention is the key ingredient when it comes to growing your SaaS product without having to acquire new customers. So let’s find out what retention KPIs you should start tracking! What is customer retention?

Retention 98

Retention Metrics Customer Lifetime Value Churn 98

User Pilot

MARCH 31, 2023

It is absolutely critical for any product manager to have a strong grasp on the meaning of retention rate. Being able to calculate retention rate, analyze what it means, understand the impact on customer loyalty, and figure out ways to improve customer retention are all vital skills to master. Ready to get started?

Retention 98

Retention SaaS Onboarding Churn 98

Sixteen Ventures

SEPTEMBER 24, 2023

It’s like […] The post Retention: Shifting from Reactive to Proactive to Stop Chasing and Start Leading appeared first on Customer-centric Growth by Lincoln Murphy. You know you need to shift from a reactive approach to a proactive one. Deep down, you feel the urgency, but the ‘how’ eludes you.

Retention 64

Retention Growth Hacking Churn Customer Success 64

User Pilot

FEBRUARY 26, 2023

Looking for some great customer retention survey questions to include in your feedback form? Customer retention surveys are the lens through which you can see how people are feeling about your brand. The goal is to get valuable insights into customers’ needs and use this information to improve retention. Look no further!

Retention 98

Retention Scale Churn Underperforming Technical Team 98

SaaStr

OCTOBER 1, 2020

SaaStr speaker favorite Dave Kellogg recently shared with us his thoughts on why churn is dead, and what’s driving many companies to turn to net dollar retention. Having a good net dollar retention is crucial, and the average good NDR rate falls around 115%. Long Live Net Dollar Retention Rate appeared first on SaaStr.

Churn 231

Churn Retention SaaS Metrics 231

User Pilot

JANUARY 23, 2023

A successful customer retention strategy starts with effective communication – the right message to the right audience at the right time. In this article, we cover: How is marketing segmentation used in customer retention? Why is retention important in SaaS? What is retention and why is it important for SaaS?

Market Segmentation 98

Market Segmentation Retention Marketing SaaS 98

SaaStr

FEBRUARY 26, 2021

Tim Kopp, Terminus CEO and Executive Chairman, recently shared with the SaaStr community how they’ve fueled sustainable business by prioritizing Net Revenue Retention. Why Net Retention? Tim swears by the power of net retention. In short, net retention: Provides consistent growth, even through a downturn.

Retention 166

Retention Acquisition Customer Success Revenue 166

User Pilot

FEBRUARY 22, 2023

If you’re in SaaS, you need to absolutely nail user retention as keeping hold of users is vital to the survival of any business. This comprehensive guide will explore how to appeal to existing and new users, share best practices that’ll help boost user retention rates, and discuss the best tools for the job.

Retention 95

Retention Churn Onboarding Customer Lifetime Value 95

User Pilot

JUNE 22, 2023

Wondering how to reduce churn rate and increase retention? While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement.

Churn 98

Churn Retention Onboarding SaaS 98

Chart Mogul

MARCH 1, 2023

Retention isn’t a silver bullet, but in SaaS, it’s the closest thing to it. Why is retention so pivotal? What does good retention look like? And does higher retention mean higher growth? We analyzed it all in our inaugural ChartMogul SaaS Retention Report. Why is retention so pivotal? In contrast, 41.1%

SaaS 98

SaaS Retention Benchmarks B2C 98

Chargebee

MARCH 11, 2021

Once you have a solid customer base, then starts the next challenge — customer retention. Customer retention is the scale on which your customers’ value for your products and services is […]

Retention 122

Retention Strategy Scaling 122

User Pilot

JANUARY 9, 2023

Can personalized retention marketing grow your customer’s lifetime value and customer retention rate? This article considers all you need to know about retention marketing. How can a personalized experience help drive retention? What personalized customer retention strategies are open to you?

Customer Lifetime Value 98

Customer Lifetime Value Retention Onboarding Marketing 98