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What’s a Good Net Retention Rate in SaaS?

SaaStr

119% net revenue retention. Asana, 130% net revenue retention. Fastly, 130% net revenue retention. PagerDuty, 139% net revenue retention. Zoom, 140% net revenue retention. Slack, 143% net revenue retention. 146% net revenue retention at IPO. Twilio, 155% net revenue retention. As It IPOs.

Retention 335
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The Complete Guide to Employee Retention

The Daily Egg

The post The Complete Guide to Employee Retention appeared first on The Daily Egg. Hiring top-performing employees is only half the battle—the other half is knowing how to retain them long term. Many companies struggle with.

Retention 331
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Product-Led Growth Is Great. But Product-Led Retention Is Probably Even More Important.

SaaStr

But with everyone discussing PLG, there just isn’t enough discussion in B2B of Product-Led Retention. But our B2C friends obsess about Product-Led Retention. I’m not saying the best product leaders don’t think about retention all the time at the product-level. But that’s not really Product-Led Retention.

Retention 280
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Dear SaaStr: Which Tactics Always Work to Drive Down Churn, and Drive Up Retention?

SaaStr

Dear SaaStr: Which Tactics Always Work to Drive Down Churn, and Drive Up Retention? We already discussed this a bit above, but make driving down churn and drive net retention up a Top 5 company goal. I see many SaaS start-ups with mediocre retention with … mediocre NPS (20-30). Churn is a bummer, and high churn is bad.

Churn 212
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SaaS Business Fundamentals: How Decline Codes Impact Failed Payment Recovery

Understanding your decline reason make up can be a game changer when it comes to improving retention and revenue. Download this guide to discover: Why not all decline codes are equal Tailoring your recovery strategy for each decline reason can significantly improve retention.

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Dear SaaStr: How Do I Do My Retention Negotiation in an Acquisition?

SaaStr

Dear SaaStr: How Do I Do My Retention Negotiation in an Acquisition? A few thoughts on retention compensation when you are acquired. Second, understand there are both carrots and sticks that acquirers can employ, and that the retention may involve a combination of both. Even if they haven’t told you yet.

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5 Secrets to a 97% Employee Retention Rate Over 5 Years with Beefree’s CEO and People & Culture Director

SaaStr

Massimo Arrigoni, CEO of Beefree, and Enrica Lipari, the People and Culture Director of Beefree’s parent company, Growens, share 5 secrets to a high employee retention rate. The post 5 Secrets to a 97% Employee Retention Rate Over 5 Years with Beefree’s CEO and People & Culture Director appeared first on SaaStr. Why do they stay?

Retention 275
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A Solution for Every Type of Churn: Solving Involuntary SaaS Churn

Caused by failed payments, this overlooked source of friction quietly erodes both customer retention and revenue. How is your SaaS business addressing involuntary churn? It leads to revenue losses and can be the largest source of churn, yet your company may not be taking it seriously.

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SaaS CX: The Optimal Failed Payment Recovery Strategy

Maintaining a positive customer experience during payment recovery is key to minimizing churn and improving retention. This situation worsens if your recovery strategy treats the customer as the problem. The result? Costly customer churn.

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Outrun Your Competition: Best Practices for Accelerating Sales Processes

Dig into our data-backed guide to learn: Proven methods for warming up cold calls Coaching points for responding to price pressure early and often Front-line examples of how to win the battle for customer retention

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Why Product Led Growth is a Customer Success Responsibility

As the eyes and ears of an organization, Customer Success can drive acquisition, expansion, and retention. But without a clear understanding of a product’s capability, or the value it creates for customers, churn is unavoidable.

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Choosing the Right Tech Stack –– The Only Way to Grow

Speaker: Pulkit Agrawal - CEO and Co-Founder of Chameleon

Tools to use throughout the customer journey to help you increase activation, retention, and loyalty. In this can't-miss webinar, join Pulkit Agrawal, CEO and Co-Founder of Chameleon, to learn: How to justify purchasing the best tech stack (and how to choose the right one). How to choose the right products for your company.

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Stop Investing in Forgettable Learning Events

Download this whitepaper to find out how to leverage online product sales training platforms to increase retention and improve ROI––and stop investing in unforgettable sales events. Engage reps who may not pay attention, leave sessions early or simply skip classes if they perceive it to be boring or low value?

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Building Product to Enhance Customer Support: The Key to Customer Retention in an E-commerce Business

Speaker: Bhavana Angadi, Senior Product Manager at Hopscotch (Demand & Growth) | Former Product Manager at Bigbasket

If you were to ask an E-commerce Product Manager what they would do to increase retention, they might suggest improving engagement by personalization/gamification, or by introducing loyalty programs. This begs the question: what’s the best way to increase customer retention? How to build effective Self-Service mechanisms.

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Driving Growth, Customer Satisfaction, and Retention through Usage-Based Pricing

As companies strive to boost revenue, deliver customer value, and stay competitive, they are increasingly embracing the potential of usage-based pricing. However, despite the growing recognition of its benefits, there is a lack of comprehensive guidance o