article thumbnail

Gross Retention vs. Net Retention: What’s the Difference?

Totango

That’s why it is important to understand and track both gross retention and net retention. What is gross retention? In football terms, gross retention, or gross revenue retention (GRR), is like the defense, determined to block any attempts by the opposing team (churn) to breach your end zone (revenue stream).

Retention 108
article thumbnail

Dear SaaStr: Does Paying Higher Salaries Increase Employee Retention?

SaaStr

Dear SaaStr: Does paying higher salaries increase employee retention? Moderate overpaying does not appear to create any stronger retention. Year-end and time-based bonuses lead to some retention, but maybe not the right kind. Massive overpaying increases retention of the so-so and mediocre. Otherwise — maybe not.

Retention 209
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

The Complete Guide to Employee Retention

The Daily Egg

The post The Complete Guide to Employee Retention appeared first on The Daily Egg. Hiring top-performing employees is only half the battle—the other half is knowing how to retain them long term. Many companies struggle with.

Retention 325
article thumbnail

What’s a Good Net Retention Rate in SaaS?

SaaStr

119% net revenue retention. Asana, 130% net revenue retention. Fastly, 130% net revenue retention. PagerDuty, 139% net revenue retention. Zoom, 140% net revenue retention. Slack, 143% net revenue retention. 146% net revenue retention at IPO. Twilio, 155% net revenue retention. As It IPOs.

Retention 332
article thumbnail

Why Product Led Growth is a Customer Success Responsibility

As the eyes and ears of an organization, Customer Success can drive acquisition, expansion, and retention. But without a clear understanding of a product’s capability, or the value it creates for customers, churn is unavoidable.

article thumbnail

The Differences Between Customer Acquisition and Retention

The Daily Egg

Customer acquisition and customer retention are two halves of the same coin. The post The Differences Between Customer Acquisition and Retention appeared first on The Daily Egg. They both revolve around building good customer relationships to grow.

article thumbnail

Dear SaaStr: Do Salary Increases Help With Retention?

SaaStr

Dear SaaStr: Do Salary Increases Help With Retention? Moderate overpaying does not appear to create any stronger retention. Year-end and time-based bonuses lead to some retention, but maybe not the right kind. Massive overpaying increases retention of the so-so and mediocre. Don’t let it go. But you gotta try.

Retention 244
article thumbnail

Outrun Your Competition: Best Practices for Accelerating Sales Processes

Dig into our data-backed guide to learn: Proven methods for warming up cold calls Coaching points for responding to price pressure early and often Front-line examples of how to win the battle for customer retention

article thumbnail

Stop Investing in Forgettable Learning Events

Download this whitepaper to find out how to leverage online product sales training platforms to increase retention and improve ROI––and stop investing in unforgettable sales events. Engage reps who may not pay attention, leave sessions early or simply skip classes if they perceive it to be boring or low value?

article thumbnail

Choosing the Right Tech Stack –– The Only Way to Grow

Speaker: Pulkit Agrawal - CEO and Co-Founder of Chameleon

Tools to use throughout the customer journey to help you increase activation, retention, and loyalty. In this can't-miss webinar, join Pulkit Agrawal, CEO and Co-Founder of Chameleon, to learn: How to justify purchasing the best tech stack (and how to choose the right one). How to choose the right products for your company.

article thumbnail

Building Product to Enhance Customer Support: The Key to Customer Retention in an E-commerce Business

Speaker: Bhavana Angadi, Senior Product Manager at Hopscotch (Demand & Growth) | Former Product Manager at Bigbasket

If you were to ask an E-commerce Product Manager what they would do to increase retention, they might suggest improving engagement by personalization/gamification, or by introducing loyalty programs. This begs the question: what’s the best way to increase customer retention? How to build effective Self-Service mechanisms.

article thumbnail

Driving Growth, Customer Satisfaction, and Retention through Usage-Based Pricing

As companies strive to boost revenue, deliver customer value, and stay competitive, they are increasingly embracing the potential of usage-based pricing. However, despite the growing recognition of its benefits, there is a lack of comprehensive guidance o

article thumbnail

Sales Effectiveness: The B2B Sales Leaders Guide

You’ll get a deep dive on: Proven methods for warming up cold calls Coaching points for responding to price pressure early and often Front-line examples of how to win the battle for customer retention

article thumbnail

CCO + CMO: A Winning Partnership for Accelerated CX Growth

When they work together, the CMO and CCO can build better customer experience, satisfaction, and retention. Centering a business around the customer is critical for accelerated growth and customer-centricity requires a strong CCO and CMO alliance. Find out how collaboration can enhance the customer experience and drive business growth.

article thumbnail

Reinforcement: The Key to B2B Sales Rep Training

If you’re investing in a B2B sales training initiative, give your program the best chance of success by implementing a reinforcement program designed to improve retention and keep the momentum of your training message going until your reps have the opportunity to really apply it. Or will it all be forgotten within days?