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Retention Related Topics 
The Daily Egg
AUGUST 9, 2021
The post The Complete Guide to Employee Retention appeared first on The Daily Egg. Hiring top-performing employees is only half the battle—the other half is knowing how to retain them long term. Many companies struggle with.
SaaStr
NOVEMBER 21, 2020
119% net revenue retention. Asana, 130% net revenue retention. Fastly, 130% net revenue retention. PagerDuty, 139% net revenue retention. Zoom, 140% net revenue retention. Slack, 143% net revenue retention. 146% net revenue retention at IPO.
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SaaStr
NOVEMBER 22, 2021
Dear SaaStr: Do Salary Increases Help With Retention? Moderate overpaying does not appear to create any stronger retention. Year-end and time-based bonuses lead to some retention, but maybe not the right kind. Massive overpaying increases retention of the so-so and mediocre.
SmartKarrot
APRIL 22, 2022
Customer retention is a particularly important concept where businesses use different strategies to retain their existing customers. B2B companies will have to bank on customer retention as a key strategy to achieve long-term growth. Top 10 B2B customer retention strategies.
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SmartKarrot
APRIL 15, 2022
“If your retention is poor, then nothing else matters.” – Brain Balfour (HubSpot). We have stressed it time and again – customer retention is key to the growth of a business! Good customer retention rate = product/market fit. But what can you do to perfect customer retention?
Totango
APRIL 13, 2021
Distinguishing gross retention vs. net retention can provide deeper insights into your success metrics. What Is Gross Retention? Let’s start with gross retention. However, in this context, we’re focused on revenue retention. What Is Net Retention?
Chargebee
MARCH 11, 2021
Once you have a solid customer base, then starts the next challenge — customer retention. Customer retention is the scale on which your customers’ value for your products and services is […
Totango
MARCH 5, 2021
Customer retention is the lifeblood of any savvy enterprise. As such, you will need to keep a close eye on your customers as they progress along the customer journey to avoid churn and gather the data needed to calculate your retention rate. Calculating Your Customer Retention Rate.
Baremetrics
MARCH 31, 2021
Retention rate is the percentage of customers you retain over a given period. A high retention rate suggests you have a low churn rate , which is good news for your business. But how do you calculate your retention rate? 1 2 What is Retention Rate? What is Retention Rate?
Speaker: Bhavana Angadi, Senior Product Manager at Hopscotch (Demand & Growth) | Former Product Manager at Bigbasket
Join Bhavana Angadi, Senior Product Manager at Hopscotch, as she details the best way to increase customer retention.
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Baremetrics
OCTOBER 9, 2021
Here’s a guide on boosting your customer retention rates through the use of positive habit creating techniques. Not only will these questions help you boost overall customer retention, they will show whether you’re losing your highly valuable Ideal Customer Profiles.
SmartKarrot
SEPTEMBER 3, 2021
The answer is simple — retention marketing. Retention marketing is so effective that SEMRush states that a loyal customer usually spends 67 percent in their 31st-36th month on a brand rather than in the first six months of use. But, First, What is Retention Marketing?
Baremetrics
MARCH 23, 2021
Cohort retention analysis is a strategy aimed at improving retention and reducing customer attrition. Customer retention is essential for the long-term stability of any SaaS company. 2 How Can You Use Behavioral Cohorts to Improve Retention?
Kellblog
JUNE 10, 2021
This is a quick post to share the slides I presented today at the GainSight Pulse Everywhere 2021 conference in a session entitled Net Dollar Retention, Key Benchmarks at $50M, $200M, and $1B in annual recurring revenue (ARR).
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Why do your users churn? In this guide you'll learn common product pitfalls and how to fix them.
Groove HQ
FEBRUARY 18, 2022
It's cheaper to keep an old customer than to acquire a new one—with that in mind, we'll walk you through customer retention strategies and ideas. The post Guide to Customer Retention (Definition, Rates, Strategies & More) appeared first on Groove Blog.
CustomerSuccessBox
MARCH 25, 2022
Then while considering customer acquisition cost (CAC) why miss out on customer retention cost (CRC)? About customer retention cost. It is the cost spent on the retention of customers by the total active customers. The reason for calculating customer retention cost.
SaaStr
FEBRUARY 26, 2021
Tim Kopp, Terminus CEO and Executive Chairman, recently shared with the SaaStr community how they’ve fueled sustainable business by prioritizing Net Revenue Retention. Why Net Retention? Tim swears by the power of net retention. Three Pillars of Net Retention Growth.
Baremetrics
MAY 26, 2021
This is true for most businesses, although good customer retention may look different depending on your industry. However, most people focus their marketing on attracting new clients, forgetting that client retention also contributes to sales growth.
Speaker: Brian Chang, Managing Director of Warburg Pincus & Scott Schwan, Chief Product Officer of A-LIGN
Scaling your SaaS business to the growth stage requires a strong product/market-fit, an optimized marketing funnel with repeatable sales processes, and a strategy for customer retention. But how do you truly get to that coveted phase of continued growth and profitability?
SaaStr
OCTOBER 1, 2020
SaaStr speaker favorite Dave Kellogg recently shared with us his thoughts on why churn is dead, and what’s driving many companies to turn to net dollar retention. Having a good net dollar retention is crucial, and the average good NDR rate falls around 115%.
Baremetrics
MARCH 30, 2021
The result of your customer retention efforts depends on how well you can analyze your efforts. A free trial from Baremetrics can help you discover the specific metrics you should be tracking for customer retention tactics. 1 What is Customer Retention Analysis?
ProfitWell
AUGUST 19, 2019
Customer retention is king for any subscription business. That's why understanding your retention rate is so important. Your retention rate—and by retention rate I'm specifically referring to the percentage of customers retained over tim e—gives you a benchmark for consistently improving your product and business, provides early warning of potential problems, and simplifies revenue forecasting. What is retention rate? Why is retention rate so important?
Totango
JANUARY 26, 2021
What Is Churn Rate and How Does It Relate to Customer Retention? Churn and retention are flip sides of the same coin so that you can reduce one by raising the other. Retention rate represents how many of the same group of customers you kept over the same time frame.
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SaaStr
AUGUST 25, 2020
Q: What is more important, getting new customers or customer retention? It’s a trick question, of course — the crazy high net negative churn of top SaaS companies means that of course retention matters more than new customers. So in the early days, retention alone only gets you so far.
SaaStr
APRIL 20, 2022
Alice Katwan , SVP at Twilio , discusses how you can build a high-retention sales team while being remote. The post How to Build a Super High-Retention Sales Team with Twilio SVP & GM of North America Sales, Alice Katwan appeared first on SaaStr.
Totango
MAY 14, 2021
Customer retention is the keystone in any customer success strategy. There are many different types of customer retention metrics that one can track. Which customer retention metrics have the biggest impact on your business? Customer Retention Rate.
ProfitWell
APRIL 23, 2020
Customer retention is more important than ever during these uncertain times. Here are some strategies based on basic customer retention principles to help you get through this challenging time. customer retention
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Learning isn’t an event, it’s a process. One-time training events deliver low retention and poor results. Providing continuous learning with an online presence boosts sales rep readiness and shortens sales cycles. Learn best practices to upgrade learning and improve ROI.
SmartKarrot
NOVEMBER 2, 2020
Customer retention is very challenging for businesses especially in 2020. The existing customer retention strategies may not work best in these testing times. On customer retention strategies, his response was as follows. Building trust is essential for customer retention.
The SaaS CFO
JUNE 13, 2021
We use gross dollar retention (GDR) and net dollar retention (NDR). The post How to Calculate SaaS Revenue Retention appeared first on The SaaS CFO. Revenue RetentionRecurring revenue businesses have become the stars of the investment world.
ChurnZero
JULY 2, 2021
Choosing between Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) as your north-star growth metric isn’t an either-or question. Net Revenue Retention Defined. Gross Revenue Retention Defined. Customer Retention Defined.
Totango
AUGUST 29, 2019
Apply a few key customer retention optimization strategies to build deep, lasting customer relationships. Why Retention Matters. Retention is a result of the customer experience. When practicing customer retention optimization, keep in mind that the success of your clients is the success of your company. The Best Customer Retention Optimization Strategies . Don’t just think about retention when renewal rolls around; this should be a continuous effort. .
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Totango
APRIL 24, 2020
In customer retention, every engagement counts. Rather, customer retention for SaaS enterprises is a result of the customer experience. Why Customer Retention Matters. The digitization of business has made customer retention the lifeblood of the Software-as-a-Service industry.
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