Totango

AUGUST 29, 2019

Apply a few key customer retention optimization strategies to build deep, lasting customer relationships. Why Retention Matters. Retention is a result of the customer experience. The Best Customer Retention Optimization Strategies .

Retention 112

Retention Strategy Onboarding Customer Lifetime Value 112

Totango

JULY 11, 2019

Time and money that could have been saved—if you’d focused on customer retention. Instead, use customer retention strategies to keep your hard-won customers. The Importance of Customer Retention. What’s the importance of customer retention?

Retention 97

Retention Advertising Social Media Communication 97

ProfitWell

AUGUST 19, 2019

Customer retention is king for any subscription business. That's why understanding your retention rate is so important. Here’s why retention rates should be top of mind for your SaaS business and why you should be calculating retention often. What is retention rate?

Retention 88

Retention Subscription Benchmarks Churn 88

Inside Intercom

JUNE 15, 2018

There are few issues more important than customer retention when running software-as-a-service businesses. Retention can be measured qualitatively by talking and checking in with your customers regularly so you’ll know what their main questions and issues are, and when they occur.

Retention 114

Retention Trends Data Onboarding 114

Totango

SEPTEMBER 26, 2019

And if you’re struggling to raise engagement and retention rates through separate initiatives, you may have trouble raising either. User retention is when customers come back to your product after the initial use. User Engagement and Retention: Two Goals, One Strategy.

Retention 78

Retention Engagement Branding Customer Success 78

Totango

JULY 11, 2019

Time and money that could have been saved—if you’d focused on customer retention. Instead, use customer retention strategies to keep your hard-won customers. The Importance of Customer Retention. What’s the importance of customer retention?

Retention 76

Retention Advertising Social Media Communication 76

Inside Intercom

JULY 1, 2019

It turns out that it’s not just us within the SaaS business that are realizing that retention matters. Customer retention is more important than conversion. Which is why retention, and the idea of retention, is actually where you need to position your mind.

Retention 111

Retention Onboarding Churn Subscription 111

Totango

FEBRUARY 7, 2019

Know your customer, personalize your communications, and proactively work toward a mutual journey of growth, and you’ll find your retention process becomes as reliable as a well-worn marriage. Customer retention is about the promise of continued growth.

Retention 112

Retention Engagement Customer Lifetime Value Churn 112

InsightSquared

MARCH 4, 2019

Articles CRM crm data CRM history insightsquared sales sales analytics salesforce Salesforce data salesforce field history retention policy Salesforce history Salesforce.com sfdc

Retention 233

Retention Data Forecasting Marketing 233

Totango

APRIL 9, 2019

Customer retention is the lifeblood of any savvy enterprise. As such, you will need to keep a close eye on your customers as they progress along the customer journey to avoid churn and gather the data needed to calculate your retention rate. Your customer retention rate (CRR) indicates the percentage of customers you’ve retained within a certain length of time. How to Calculate Your Customer Retention Rate. How to Improve Your Customer Retention Rate.

Retention 82

Retention Customer Lifetime Value Customer Success Churn 82

Totango

JULY 18, 2019

It’s time to recognize and leverage the link between customer retention and profitability. Exploring the Link Between Customer Retention and Profitability. Simply put, if you raise customer retention, profitability will also increase. Tips on Boosting Customer Retention.

Retention 68

Retention Customer Success Engagement Communication 68

OceanX

APRIL 4, 2019

Subscription Strategy Retention DTCConsumers today enjoy an unprecedented level of control over the subscription experience. Successful subscription retailers are focusing on surprising and delighting customers. They are always looking to provide as much value as possible.

Retention 80

Retention Subscription Strategy 80

Totango

JANUARY 15, 2019

While it’s no doubt a thrill to pursue and persuade a new customer to work with your enterprise, for software and subscription-based businesses, the real value lies in customer retention. But your customer retention strategies should be based on long-term thinking.

Retention 86

Retention Subscription Strategy Business 86

Totango

SEPTEMBER 24, 2019

For them, customer attraction and retention blur together into one ongoing journey. . There’s no need to indulge a divisive customer retention vs. new customer acquisition dynamic. Customer Retention vs New Customer Acquisition: The Common Goal. Your customer only sees one brand.

Retention 72

Retention Acquisition Customer Lifetime Value Onboarding 72

Inside Intercom

MAY 1, 2018

The latest batch of billion-dollar companies are built on high customer retention. That whole idea is this concept of customer retention, and it’s the next frontier. High customer retention is built on great onboarding. Customer retention is, in a sense, the new conversion.

Retention 114

Retention Onboarding Churn Management 114

The SaaS CFO

FEBRUARY 27, 2019

Guide to Churn and Retention Metrics You’ve often heard that churn is a company killer for SaaS and subscription businesses. The post How to Calculate Churn and Retention in SaaS appeared first on The SaaS CFO. Churn Churn Formula Revenue Retention

Churn 76

Churn Retention Subscription Metrics 76

ProfitWell

FEBRUARY 20, 2019

On this episode of the ProfitWell Report, Jonathan Kim , Founder of Appcues , wants to know how a company's onboarding impacts customer willingness to pay and retention. Retention is where things get really interesting.

Retention 102

Retention Onboarding B2C Benchmarks 102

SaaStr

JULY 24, 2019

The theme of today’s talk is How to Build the CSM Team that Generates 130% plus Net Retention. At Talkdesk, we have achieved really amazing customer retention, net retention, advocacy, loyalty. Our primary focus is logo retention.

Retention 181

Retention Scaling Customer Success SMB 181

Inside Intercom

OCTOBER 5, 2018

Customer retention is the silent killer of SaaS businesses today. What is customer retention? Customer retention is the rate at which your business can keep its paying customers over a given period of time. Why customer retention is important. Retention isn’t binary.

Retention 87

Retention Churn Strategy Education 87

Inside Intercom

JANUARY 23, 2019

Prevention is better than cure – it’s an age old adage that can be applied to the health of your customer churn and retention rates. The post Retention is a lesson in proactivity appeared first on Inside Intercom. Marketing churn customer engagement product education retention

Retention 63

Retention Education Engagement Churn 63

Nimble - Sales

JULY 8, 2019

Customer retention is the topmost priority for any company to increase its value, improve cultural norms, and boost revenue. The post 10 Foolproof Steps to Boost Customer Retention appeared first on Nimble Blog. Customers just don’t buy your products; they buy your services more.

Retention 88

Retention Revenue 88

ProfitWell

NOVEMBER 15, 2019

So I’ll unpack some of our favorite tools that cater to certain needs—analytics, accounting, retention, pricing, and more. There are hundreds of SaaS tools online that will help your business increase retention and decrease churn. Retention.

Retention 52

Retention Pricing Deferred Revenue B2C 52

Tom Tunguz

SEPTEMBER 2, 2019

If a startup has great net dollar retention (NDR), should it be willing to increase its customer acquisition spend proportionately? There’s a new debate about marketing efficiency recently, and it’s an important one in the era of product-led growth. I remain a believer that months-to-repay is the best metric for measuring customer acquisition efficiency for a single reason. You know the answer immediately and accurately.

Retention 141

Retention Metrics Acquisition Scaling 141

Point Nine Land

APRIL 24, 2019

When companies don’t start with a retention strategy at its core, the potential revenue loss is staggering. Meet Brightback: We’ve automated customer retention Brightback is the solution for customer retention at scale. Ready to grow through retention?

Retention 83

Retention Strategy Benchmarks Acquisition 83

ReSci

MARCH 31, 2015

The post Retention Marketing Tips from Taylor Swift appeared first on ReSci. Uncategorized Customer Retention Retention Marketing Social Media

Retention 81

Retention Marketing Social Media Branding 81

OpenView Labs

AUGUST 23, 2019

A successful SaaS business model that leads to product adoption revolves around three basic principles: value, retention and advocacy. Customer retention and advocacy generate growth without forcing companies to increase customer acquisition costs (CAC) over time.

Retention 83

Retention Churn Onboarding Branding 83

BrightBack

JULY 22, 2019

A retention strategy designed around today’s customer has never been more critical. Understanding customer behavior is at the heart of doing retention right. Reactive approaches to retention aren’t enough. The latest Netflix news isn’t about programming.

Retention 73

Retention B2C B2B Pricing 73

BrightBack

NOVEMBER 7, 2019

When it comes to online customer retention, companies need to shed one-size-fits-all strategies. These new reporting capabilities are designed to show you which Segments are successfully responding to your retention experiences.

Retention 52

Retention Trends Churn Subscription 52

Inside Intercom

MARCH 20, 2018

Today, we’re launching The Customer Retention Starter Kit to help. Retention is the foundation of growth for any company. In short, retention is pretty damn important. Our new Customer Retention Starter Kit will show you how to identify your most “at risk” customers, and how to craft a series of highly personal messages that will get them back on track. Next, we’ve included half a dozen retention messages you can start sending right away.

Retention 71

Retention Churn Strategy Customer Lifetime Value 71

ProfitWell

NOVEMBER 1, 2019

But after working with hundreds of SaaS companies, I've realized that the same advice applies for your retention rate as well. But just like avoiding the yeti is way more fun than restarting the game, boosting your retention is more fun—and way more valuable—than acquiring more customers.

Retention 52

Retention Strategy Onboarding Churn 52

ChurnZero

MAY 3, 2019

If you want your business to be successful in the long run, it pays to give priority to customer retention. So, let’s take a look at the best customer retention strategies that can help you hold on to your most-prized assets. The following is a guest blog post by Sam Makad. .

Retention 83

Retention Strategy Churn Customer Success 83

Nimble - Sales

JULY 24, 2019

Customer retention is much more valuable than customer acquisition. The post 10 Best Tips to Boost Customer Retention Rate appeared first on Nimble Blog.

Retention 87

Retention Acquisition 87

Rakam

OCTOBER 19, 2018

What is Retention? Retention is a metric that, helps you to understand how often users return to your app/website after their first usage. Retention data can be charted daily, weekly or monthly. Why Retention Is Important?

Retention 52

Retention Metrics Data 52

Nimble - Sales

SEPTEMBER 17, 2019

Highly successful businesses understand the significant difference between customer acquisition and customer retention. The post Create a Marketing Strategy that Drives Customer Retention in These 7 Easy Steps appeared first on Nimble Blog.

Retention 104

Retention Acquisition Strategy Business 104

Inside Intercom

JUNE 28, 2018

Casey Winters: You can send emails and notifications, and that will be a layer of additional retention on top of your product, but it won’t fix broken retention. That really helped out activation rate and long-term retention for the business.

Retention 72

Retention Metrics Innovation Engagement 72

ProfitWell

OCTOBER 18, 2019

High retention rates are vital for your survival. Building a predictive churn model helps you make proactive changes to your retention efforts that drive down churn rates. Come up with a retention plan. With a plan in place, it’s time to implement your retention strategy.

Retention 52

Retention Churn Data Subscription 52

Inside Intercom

JUNE 28, 2018

Casey Winters: You can send emails and notifications, and that will be a layer of additional retention on top of your product, but it won’t fix broken retention. That really helped out activation rate and long-term retention for the business. The post Activation, retention and more: growth lessons from the industry’s best appeared first on Inside Intercom. Podcast activation customer acquisition customer retention growth growth marketing retention testing

Retention 66

Retention Metrics Innovation Engagement 66