Gross Retention vs. Net Retention: What’s the Difference?

Totango

Distinguishing gross retention vs. net retention can provide deeper insights into your success metrics. What Is Gross Retention? Let’s start with gross retention. However, in this context, we’re focused on revenue retention. What Is Net Retention?

How do You Calculate Retention Rate?

Baremetrics

Retention rate is the percentage of customers you retain over a given period. A high retention rate suggests you have a low churn rate , which is good news for your business. But how do you calculate your retention rate? 1 2 What is Retention Rate? What is Retention Rate?

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What’s a Good Net Retention Rate in SaaS?

SaaStr

119% net revenue retention. Asana, 130% net revenue retention. Fastly, 130% net revenue retention. PagerDuty, 139% net revenue retention. Zoom, 140% net revenue retention. Slack, 143% net revenue retention. 146% net revenue retention at IPO.

10 Customer Retention Strategies to Up Your Retention Game

Chargebee

Once you have a solid customer base, then starts the next challenge — customer retention. Customer retention is the scale on which your customers’ value for your products and services is […

Product Analytics Playbook: Mastering Retention

Why do your users churn? In this guide you'll learn common product pitfalls and how to fix them.

How to Calculate and Improve Your Customer Retention Rate

Totango

Customer retention is the lifeblood of any savvy enterprise. As such, you will need to keep a close eye on your customers as they progress along the customer journey to avoid churn and gather the data needed to calculate your retention rate. Calculating Your Customer Retention Rate.

Why Conducting Customer Retention Analysis is Important

Baremetrics

The result of your customer retention efforts depends on how well you can analyze your efforts. A free trial from Baremetrics can help you discover the specific metrics you should be tracking for customer retention tactics. 1 What is Customer Retention Analysis?

Proactive Churn Prevention Promotes Customer Retention

Totango

What Is Churn Rate and How Does It Relate to Customer Retention? Churn and retention are flip sides of the same coin so that you can reduce one by raising the other. Retention rate represents how many of the same group of customers you kept over the same time frame.

Cohort Retention Analysis To Reduce Customer Churn

Baremetrics

Cohort retention analysis is a strategy aimed at improving retention and reducing customer attrition. Customer retention is essential for the long-term stability of any SaaS company. 2 How Can You Use Behavioral Cohorts to Improve Retention?

Churn is Dead. Long Live Net Dollar Retention Rate

SaaStr

SaaStr speaker favorite Dave Kellogg recently shared with us his thoughts on why churn is dead, and what’s driving many companies to turn to net dollar retention. Having a good net dollar retention is crucial, and the average good NDR rate falls around 115%.

Tech Talent Ranks the Most Innovative Companies They'd Love to Work for and Why

Hired surveyed more than 4,000 tech workers to find out which companies rank as their most desirable employers and how other organizations can compete for their attention. Download this report to learn what tech talent values most in a potential employer and how to improve your employer brand.

What’s More Important, New Customers or Retention? It’s a Trick Question

SaaStr

Q: What is more important, getting new customers or customer retention? It’s a trick question, of course — the crazy high net negative churn of top SaaS companies means that of course retention matters more than new customers. So in the early days, retention alone only gets you so far.

Customer Retention Rate: How to Calculate Subscription Retention Rate

ProfitWell

Customer retention is king for any subscription business. That's why understanding your retention rate is so important. Your retention rate—and by retention rate I'm specifically referring to the percentage of customers retained over tim e—gives you a benchmark for consistently improving your product and business, provides early warning of potential problems, and simplifies revenue forecasting. What is retention rate? Why is retention rate so important?

Understanding the Importance of Customer Retention

Totango

Time and money that could have been saved—if you’d focused on customer retention. Instead, use customer retention strategies to keep your hard-won customers. To get you started on the path to saving money, we’ll examine the importance of customer retention and how you can raise your retention rates. The Importance of Customer Retention. What’s the importance of customer retention? How to Raise Customer Retention Rates.

How to Calculate the Cost of Customer Retention Versus Customer Acquisition

Totango

Comparing the cost of customer retention versus customer acquisition underscores why retaining clients is so important. Here’s how to calculate both kinds of costs and why retention should form part of a profitable business strategy. Calculating the Cost of Customer Retention.

New Study: 2018 State of Embedded Analytics Report

Embedded analytics also helps companies master efficient customer acquisition and retention. In terms of customer acquisition and retention, embedded analytics unquestionably boosts business. 2018 STATE OF. EMBEDDED. ANALYTICS. REPORT The Sixth Annual Review of Embedded.

Customer Retention Strategies That Work in Uncertain Times

Totango

One especially important facet of planning for the unexpected inevitable is customer retention. Support Your Customer Retention Strategies With The Right Technology. This aids greatly in maximizing retention rates and identifying expansion opportunities.

Customer Retention Optimization Strategies to Keep Customers Long-Term

Totango

Apply a few key customer retention optimization strategies to build deep, lasting customer relationships. Why Retention Matters. Retention is a result of the customer experience. When practicing customer retention optimization, keep in mind that the success of your clients is the success of your company. The Best Customer Retention Optimization Strategies . Don’t just think about retention when renewal rolls around; this should be a continuous effort. .

How to Optimize Customer Retention for B2B Enterprises

Totango

When you make customer retention for B2B business models a priority, you’ll not only save money on acquisition costs; you’ll also unlock the growth potential of your existing customer base. Let’s explore why customer retention for B2B is so important and how you can make it happen.

Customer retention strategies for turbulent times

ProfitWell

Customer retention is more important than ever during these uncertain times. Here are some strategies based on basic customer retention principles to help you get through this challenging time. customer retention

Everything You Need to Know About Retention (Rates)

Chart Mogul

Learn how to measure, analyze, and improve your retention rates to turn your SaaS business into a success. Every time I think about how SaaS companies grow, I come back to the idea that: Growth is the result of engagement, retention, and monetization. What is retention?

How to Calculate and Improve Your Customer Retention Rate

Totango

Customer retention is the lifeblood of any savvy enterprise. As such, you will need to keep a close eye on your customers as they progress along the customer journey to avoid churn and gather the data needed to calculate your retention rate. Your customer retention rate (CRR) indicates the percentage of customers you’ve retained within a certain length of time. How to Calculate Your Customer Retention Rate. How to Improve Your Customer Retention Rate.

6 SaaS Customer Retention Best Practices

Totango

In customer retention, every engagement counts. Rather, customer retention for SaaS enterprises is a result of the customer experience. Why Customer Retention Matters. The digitization of business has made customer retention the lifeblood of the Software-as-a-Service industry.

5 SaaS Renewal Process Best Practices for Customer Retention

Totango

Know your customer, personalize your communications, and proactively work toward a mutual journey of growth, and you’ll find your retention process becomes as reliable as a well-worn marriage. Customer retention is about the promise of continued growth. We’ve gathered 5 of our favorite SaaS renewal best practices to help you remove the stress from your retention process: Define your customer.

What Are Customer Retention Tools

Baremetrics

Hence, customer retentions tools are a must for a business to run smoothly! In this post, we will go over some effective tips to boost the customers' experience with your product and thus, increase customer retention. What's more important: a loyal customer or a new customer?

Understanding the Importance of Customer Retention

Totango

Time and money that could have been saved—if you’d focused on customer retention. Instead, use customer retention strategies to keep your hard-won customers. To get you started on the path to saving money, we’ll examine the importance of customer retention and how you can raise your retention rates. The Importance of Customer Retention. What’s the importance of customer retention? How to Raise Customer Retention Rates.

Price Optimization in SaaS: Customer Retention

Baremetrics

This article will discuss the relationship between price change and customer retention. The biggest challenge that leaders face is understanding how to think about price optimization and customer retention with the right framework. The customer retention is affected by price.

Reading list: Advice for customer retention

Inside Intercom

We continue our series of posts looking back through the Inside Intercom archive with a selection of some of our most popular posts on customer retention. Customer retention is the new conversion. Customer retention strategies: 5 best practices & 6 strategies for low churn.

Salesforce Field History Retention Policy: What It Means and Why You Should Care

InsightSquared

Articles CRM crm data CRM history insightsquared sales sales analytics salesforce Salesforce data salesforce field history retention policy Salesforce history Salesforce.com sfdcAt InsightSquared, we talk a lot about using your historical Salesforce data to expose and identify patterns from years past to dramatically improve accuracy in the present and future.

What is Net Dollar Retention (NDR)?

Baremetrics

Net Dollar Retention (NDR) is an essential metric for growing SaaS businesses. What is Net Dollar Retention (NDR)? What is Net Dollar Retention (NDR)? Your Net Dollar Retention is 1.1 Your Net Dollar Retention is 1.15 The post What is Net Dollar Retention (NDR)?

What Is A Good Customer Retention Rate?

Baremetrics

The retention rate is the percentage of customers that stay with your business over a given period of time. Churn rate is the flip-side of retention rate; it's the number of customers, expressed as a percentage, who cancelled. What's a Good Retention Rate?

What is Customer Retention Management and Why Does it Matter?

Totango

As the economy grows increasingly customer-centric, customer retention becomes more vital to the success of enterprises. This means that good customer retention management is necessary for maximizing financial growth, minimizing wasted resources, and optimizing the customer experience.

The Relationship Between Customer Retention and Profitability Explained

Totango

It’s time to recognize and leverage the link between customer retention and profitability. Exploring the Link Between Customer Retention and Profitability. Simply put, if you raise customer retention, profitability will also increase. The moment a transaction is complete, your business must change its focus to customer retention. Tips on Boosting Customer Retention. Increase Customer Retention and Profitability with the Right Software.

How to Improve Customer Retention—Even During a Pandemic

Totango

Customer retention is the continuation of a valued service. In B2B terms, it is still possible to maintain your customer relationship and even improve customer retention during uncertainty, but you will need to focus on five key steps: Understand Your Customer.

Is Customer Retention Management Software Worth It?

Totango

That’s why customer retention management software is a vital component of your retention strategy. If your customers are the foundation of your enterprise, then customer retention is the most important aspect of a successful business. Customer Retention Builds Business.

How are User Engagement and Retention Related?

Totango

And if you’re struggling to raise engagement and retention rates through separate initiatives, you may have trouble raising either. User retention is when customers come back to your product after the initial use. Strong engagement often leads to greater retention, and retention can also open the door for deeper engagement. User Engagement and Retention: Two Goals, One Strategy. User engagement and retention aren’t the same.

Retention, cohorts and visualizations

Inside Intercom

There are few issues more important than customer retention when running software-as-a-service businesses. Retention can be measured qualitatively by talking and checking in with your customers regularly so you’ll know what their main questions and issues are, and when they occur. Retention can also be quantified, giving you hard data on how much money you’re losing. Why visualize retention data? Using cycle plots to plot retention.

7 Step Customer Success Strategy for Higher Lead Conversion and Customer Retention

Totango

When your customers enjoy more value, your product adoption rates rise and customer retention rates go up. This will guide your employees to take steps that promote customer success, generating results that yield higher customer retention. Customer Retention & Churn

How to Measure Churn: Net Revenue Retention vs. Gross Revenue Retention

OPEXEngine

In this article, we’ll take a look at two of the key calculations you can use to measure churn by way of revenue retention in your startup. What is revenue retention? Revenue retention is the revenue generated from the previous month’s (or year’s) customers.

Customer acquisition vs. retention: Which is best for growth?

ProfitWell

Customer acquisition vs. customer retention—which one is better? Efforts to improve retention are often put on the back burner, or totally neglected. Let's dive into the details of customer acquisition and retention, and see if we can answer that question. retention