Revenge of the SMB: Zoom & Shopify Got Even More SMB at $4B ARR, Not Less

SaaStr

As Shopify crossed $4B ARR, it actually got a bit more SMB. It’s just its SMB customers grew even faster — at $4B in ARR! So SMB revenue at Shopify grew to 74% at $4B, up from 72%. And as Zoom crosssed $4B in ARR, it actually got a lot more SMB.

SMB 254

Networking Technology: SMB

SaaS Metrics

You might not have heard of the SMB protocol but still use it daily. The Server Message Block (SMB) is a network protocol. All Windows operating systems which are used for networking can run the SMB protocol. Networking Terminology network protocol smb protocol wannacry attack

SMB 83
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

Why SMB and Enterprise Sales Have Nothing In Common

SaaStr

Let’s break down for example what SMB sales at low price points typically is, and indeed needs to be, to scale: SMB SaaS companies are overloaded with “leads” They often have so many that they cannot follow up with all of them.

SMB 230

The State of Software Buying: From SMB to Enterprise with G2’s CMO

SaaStr

The post The State of Software Buying: From SMB to Enterprise with G2’s CMO appeared first on SaaStr. The state of software buying has changed. SaaS spending dipped in the first half of 2020 at the start of the pandemic but has since reaccelerated.

SMB 207

BrandPost: 5 New Year’s Resolutions for Every SMB

IT World

In this post, we offer up five battled-tested network technologies and strategies that can bring more speed and agility to most small- or medium-sized businesses (SMB), perhaps even while lowering costs.

SMB 81

BrandPost: Wire Your SMB for Digital Success

IT World

IT talent is scarce and expensive, so it’s no surprise that many small- and mid-sized businesses (SMBs) operate with limited IT support. For many, this makes them reticent to upgrade their network and deploy more robust solutions with better performance and flexibility.

SMB 83

BrandPost: How to Adopt a “Defense in Depth” Security Strategy to Protect Your SMB

IT World

While small- and medium-sized businesses (SMBs) may not consider themselves prime targets for cyber security attacks, the fact is they are being targeted more frequently these days.

SMB 91

“What Are You Seeing? #001” with Romain Lapeyre, CEO of Gorgias: 2,500+ SMB E-Commerce Customers

SaaStr

001” with Romain Lapeyre, CEO of Gorgias: 2,500+ SMB E-Commerce Customers appeared first on SaaStr. I’m kicking off a new series at SaaStr on the #1 question everyone asks me, and I think is asking: “What Are You Seeing?”

SMB 160

How To Manage Customers In Microsoft 365 [formerly Office 365] for SMB

Nimble - Sales

The post How To Manage Customers In Microsoft 365 [formerly Office 365] for SMB appeared first on Nimble Blog.

SMB 100

“The Secret to SMB Sales” Accel Partner Andrei Brasoveanu and Doctolib Chief Development Officer Agnes Bazin

SaaStr

The first step in success with SMB clients is to recognize that it’s not a one size fits all scenario. Companies need a specialized approach for SMB accounts, different than the tactics used for Enterprise. Andrei Brasoveanu will sit down for a conversation with Agnes Bazin Doctolib on how to create a targeted and effective sales process tailor-made for SMB. We knew from the beginning that we had to be excellent in SMB sales because basically there is no other way around it.

SMB 106

Swipe debit card, get stock; In defense of the IPO; New models for SMB lending, and more

Andreessen Horowitz

… The post Swipe debit card, get stock; In defense of the IPO; New models for SMB lending, and more appeared first on Andreessen Horowitz. This first appeared in the monthly a16z fintech newsletter. Subscribe to stay on top of the latest fintech news. . IN THIS EDITION.

SMB 82

How To Sell Software To Small Business: Successfully Selling SaaS to SMB in 2021

Nimble - Sales

The post How To Sell Software To Small Business: Successfully Selling SaaS to SMB in 2021 appeared first on Nimble Blog. The COVID pandemic rang the bell of change for humanity. We rushed for a break from normalcy with the curiosity of schoolchildren.

SMB 80

The Ultimate Guide to SMB Conferences of 2020

Nimble - Sales

The post The Ultimate Guide to SMB Conferences of 2020 appeared first on Nimble Blog. Have you already decided which of the countless conferences and events across the globe you want to attend in 2020?

SMB 60

SMB Owners Share Their Payment Pain Points in WePay’s State of Small Business Payments 2020 Survey

wepay

The post SMB Owners Share Their Payment Pain Points in WePay’s State of Small Business Payments 2020 Survey appeared first on WePay Blog. A ton has happened this year around the world – it’s been a rollercoaster – especially for small businesses.

SMB 86

“The Secret to SMB Sales” Accel Partner Andrei Brasoveanu and Doctolib Chief Development Officer Agnes Bazin (Video + Transcript)

SaaStr

The first step in success with SMB clients is to recognize that it’s not a one size fits all scenario. Companies need a specialized approach for SMB accounts, different than the tactics used for Enterprise. Andrei Brasoveanu will sit down for a conversation with Agnes Bazin Doctolib on how to create a targeted and effective sales process tailor-made for SMB. We knew from the beginning that we had to be excellent in SMB sales because basically there is no other way around it.

SMB 106

From SMB to Enterprise: A 2-Step Strategy to Boost Adoption & Growth

Sales Hacker

Enterprise sales is hard, which is why most businesses start as an SMB org and grow into an enterprise org. So let’s look at how to drive sales in a high-growth situation, so the transition from SMB to enterprise is smoother (and faster). 2 rules for transitioning from SMB to enterprise. The post From SMB to Enterprise: A 2-Step Strategy to Boost Adoption & Growth appeared first on Sales Hacker.

SMB 64

Selling to Enterprise (Just Like Selling to SMB… Right?)

Sales Hacker

How do I get promoted from SMB/MM to enterprise? When one LoB closes… How Do I Get Promoted from SMB/MM to Enterprise? The post Selling to Enterprise (Just Like Selling to SMB… Right?) In my early years as a leader, I remember one of the first eye-popping conversations I had with an account executive (AE) on my team.

SMB 42

Weekly Walk with Deputy’s Global President & SMB Team Sales Manager, Steve Power & Laura Bartkiewicz

OpenView Labs

The post Weekly Walk with Deputy’s Global President & SMB Team Sales Manager, Steve Power & Laura Bartkiewicz appeared first on OpenView Labs. Weekly Walk

SMB 46

PODCAST 53: Transitioning to Move Upmarket from SMB to Enterprise w/ David Katz

Sales Hacker

He also gives us a framework for how to move upmarket, and the requirements for taking a company from the SMB space all the way to the enterprise. Strategies for moving upmarket, and how to transition from SMB to enterprise. One of the things we’re going to be talking about today is how to move upmarket and how to take a company that’s been focused on high volume SMB, high velocity sales, and move them into the enterprise.

SMB 58

SMB Update: End-of-Year Hurdles for Small Businesses

wepay

While most of us are occupied with shopping and travel for the holidays, small & medium-sized business (SMB) owners have even more end-of-year issues to navigate. In our second national SMB & Money Survey , we developed a better understanding of how the holiday season impacts entrepreneurs and their businesses. As a partner to platform businesses, we’ve developed best practices to quash SMB pain points.

SMB 40

SMB update: WePay survey finds payment challenges galore

wepay

The WePay SMB & Money Survey , a national survey of 505 U.S. Data from the WePay SMB & Money Survey reveals additional benefits for SMBs that accept payments online. The post SMB update: WePay survey finds payment challenges galore appeared first on WePay Blog. What’s it like to run a small business? What obstacles do small business owners face? small business owners, addressed these and other questions.

SMB 40

Three Counterintuitive Points about SMB SaaS

Tomasz Tunguz

Kenny van Zant drew this diagram for me on white board and I think it’s the best visualization of how SMB SaaS freemium business grow. The diagram highlights a few important mechanics of the SMB SaaS business model. In any given freemium user base, small-office/home-office (1 to 20 employee shops) users tend to be a few times larger in size than true SMB customer (20 to 500 employees).

SMB 40

The Pressure to Move Up Market Facing SMB SaaS Startups

Tomasz Tunguz

When an SMB SaaS startup is young with quickly growing revenues, more of the same works. For some SMB SaaS companies, generating this kind of lead volume even at scale isn’t a challenge. But many SMB SaaS startups eventually outstrip their initial user acquisition channels whether they be word-of-mouth, content marketing, mobile app distribution, channel partnerships. ARR 1 5 10 25 50 100. New Customers per Year 1333 6667 13,333 33,333 66,667 133,333.

SMB 40

The Characteristics of the Most Attractive SMB SaaS Companies

Tomasz Tunguz

What are the attributes of the ideal SMB SaaS company, an entrepreneur asked me recently. I believe that the next wave of SaaS companies will be centered around workflows, Event Driven SaaS , and this extends to SMB SaaS. I don’t have the answer to building an amazing SMB SaaS company. It’s a good question. There are product, marketing, and sales attributes to that ideal company that successful SaaS business have exemplified in the past. Product.

SMB 40

The Most Successful SMB SaaS Acquisition Channel Ever Built

Tomasz Tunguz

Channel distribution represents one of the biggest and most important changes in customers acquisition for SMB SaaS startups in quite a while. One of the most interesting examples is Microsoft’s Office 365 SMB business. It’s the most successful SMB SaaS acquisition channel ever built. Thomas Hansen was Worldwide Vice President of SMB at Microsoft. After all, he’s built the most success SMB SaaS channel ever.

SMB 40

The Secret to SMB SaaS Distribution

Tomasz Tunguz

SMB SaaS companies cannot afford to pay for distribution. The most successful SMB SaaS companies (Zendesk, Expensify, Square) build communities to drive distribution. At 2 to 4% conversion to paid rates and $5 to $10 monthly subscription fees, the breakeven CPC for these products on search is $0.40. The average Google click costs three times this and the iOS average cost-per-install is more than twice as expensive.

SMB 40

Are SMB SaaS Companies Valued Differently than Mid-Market SaaS Businesses?

Tomasz Tunguz

Today, we’ll dig into valuation metrics to see if there’s any systematic bias in the investor community for SMB, Mid-Market and Enterprise SaaS companies. SMB is less than $10k, Mid-Market is between $10k and $100k, and Enterprise is greater than $100k in average customer value. The data indicates that SMB companies trade on average at 8.1x In the SMB and Mid-Market, there’s quite a bit of variance.

SMB 40

The Defining Characteristics of Successful SMB SaaS Startups

Tomasz Tunguz

At first glance, SMB SaaS companies, those who sell Software-as-a-Service to small to medium businesses, may seem like any other software company. Successful SMB SaaS companies have reinvented their businesses eschewing the expensive enterprise sales model in favor of end-user centric marketing, support and product development. SMB SaaS companies sell to a highly fragmented market. Effective SMB products also prequalify customers through the Product Qualified Lead.

SMB 40

Guide to Buying SaaS Accounting Software and Top 5 Solutions

SaaS Metrics

Buying SaaS Services best accounting software best accounting solutions saas accounting solutions SMB accounting solutions top 5 accounting

Successful SMB SaaS Companies Have a 2 Step Value Proposition

Tomasz Tunguz

On first glance, SMB SaaS companies, those who sell Software-as-a-Service to small to medium businesses, may seem like any other software company. SMB SaaS companies sell to a radically different market than enterprise software companies. On the other hand, SMB SaaS companies sell to firms with 10 employees and $400k in annual payroll. SMB SaaS companies need to reach and market to 1,000 times more companies than their enterprise counterparts.

SMB 40

SaaS Blogs Not to be Missed

OPEXEngine

Pros and Cons: SaaS SMB vs. Enterprise Models. SaaS companies selling in the SMB market are structured operationally very differently from SaaS companies selling in the enterprise market.

SMB 56

InsightSquared’s Dreamforce 2017 Sessions for Sales & Sales Operations Professionals

InsightSquared

Mike Wolff, SVP, Commercial Sales, at Salesforce, Adrian Rosenkranz, Head of SMB Marketing at Salesforce, Peri McDonald, Regional Vice President, Customer Success at Salesforce and Fred Shilmover, co-founder and CEO of InsightSquared. Market, sell and support: best practices from SMB leaders — Wednesday, November 8 at 1 – 1:40 p.m., Cost-effectively marketing & selling to, servicing, and retaining SMB customers is daunting for any organization.

Sales 60

Aug 14 – Customer Success Jobs

SmartKarrot

Apply here: [link] Role: Digital Success Manager, SMB Location: London, England, UK Organization: Codility As the Digital Success Manager, SMB you would be responsible for onboarding and retention of small and medium-size customers.

Jul 30 – Customer Success Jobs

SmartKarrot

Apply here: [link] Role: Customer Success Manager – SMB (East) Location: Newyork, US Organization: LaunchDarkly Develop, manage and execute scalable programs for the customers based on adoption, growth and retention goals.

Jul 28 – Customer Success Jobs

SmartKarrot

Apply here: [link] Role: Customer Success Manager- SMB Location: Boston or Remote, US Organization: Cobalt.io You will be working with their SMB Team to drive value with every customer interaction; leading the customers and Cobalt to success.

The 5-Step SMB Sales Call Follow-Up Framework [Templates]

Sales Hacker

For years now, I’ve taught a simple follow-up framework to salespeople and RevenueZen clients who are going after SMB and mid-market buyers — perfect for when you’re talking directly to the decision maker and there are only a few stakeholders involved. The post The 5-Step SMB Sales Call Follow-Up Framework [Templates] appeared first on Sales Hacker. Whether they want to admit it or not, prospects rely on us as salespeople to usher them along the sales process. But here’s the thing….

SMB 45

What’s a Good Net Retention Rate in SaaS?

SaaStr

Let’s look at some of the top public SaaS companies: Shopify — very SMB: 100%. Hubspot — mostly SMB: 100%. Surverymonkey — fairly SMB, but going more enterprise: 100%. Zendesk — 116%, mix of SMB and enterprise. Developer-focused, but still fairly SMB.

Jul 20 – Customer Success Job

SmartKarrot

Apply here: [link] Role: SMB Customer Success Manager Location: London, UK Organization: CircleCI This role at CircleCI is responsible for driving customer adoption, retention, and growth.

A Roadmap to Customer Success for SMBs

SmartKarrot

Customer Success Customer Experience Customer Success Roadmap Customer Success Strategy SMBCustomer success is a relatively new function in businesses today. Companies are still learning and coming up with new ways to implement this process in their organization.

Meritech: The Average SaaS Company IPO’s at $225m in ARR. And is No Longer in the Bay Area.

SaaStr

Average NRR at IPO is 119% — but this excludes a bunch of SMB folks who did not disclose their NRR. Folks that are very SMB with mediocre retention often don’t disclose it.

SMB 244