Tue.Sep 27, 2022

Dear SaaStr: What Do You Look First In Your First VP of Product?

SaaStr

Dear SaaStr: What do you look for when hiring a VP of Product for a B2B SaaS? In particular, the dilemma I’m facing is hiring between a SaaS expert or a target market expert.

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12 reasons Customer Success teams need training

ChurnZero

This is a guest article written by Todd Eby , founder and CEO of SuccessHACKER. In the business landscape today, Customer Success is a bit of an outlier. It’s newer when compared to more established departments like sales and marketing.

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Half of You Are Planning to Raise Prices in 2023

SaaStr

It’s not just you. SaaS is getting more expensive, for a variety of reasons.

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How To Protect Your Business From Financial Crimes

Agile Payments

(via: [link] ).

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Product Market Fit: A Lesson from Sephora’s Head of Product

Speaker: Sneha Narahalli - VP, Head of Product at Sephora

In this webinar, Sneha Narahalli, Head of Product at Sephora (Digital, Data & MarTech), will give you an iterative method for identifying and developing Product Market Fit.

2022 Dreamforce Highlights

CloudKettle

Last week, we had 7 (SEVEN!) team members on the ground at Dreamforce in San Francisco.

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More Trending

Did We Overeat on Software?

Andreessen Horowitz

It’s been a little over a decade since Marc Andreesen famously declared that software was eating the world. He was right. Now, we’re in a new phase: There is powerful software everywhere we look, and we’ve been consuming it without much regard for the long-term effects.

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AdCount Technologies Pvt Ltd, Parent Company Of SupplyNote, Acquires Posify

Entrepreneur - SaaS

The acquisition allows SupplyNote to secure all of Posify's existing clients and further boost the goal of increasing its client base fourfold over the next fiscal year. News and Trends

Ace Customer Experience With a Robust Accounts Receivable Process

Chargebee

“I’ve not received the invoice. How do you expect me to pay?” “My My team has made the payment. Can you check?” “The The payment failed again? It’s frustrating to keep retrying. What’s the issue?” “Can Can you send me the invoice again? I’ll make the payment then.”

How to pick the right DEX tool for the best digital employee experience

IT World

The COVID-19 pandemic dramatically changed the way people work, as working from home became the rule rather than the exception. Moving forward, many companies are continuing to support 100% remote workforces, or they’re adopting a hybrid work model, with some employees working in the corporate office, some working at home, and many splitting their time between the two. These remote and hybrid workers rely on company-provided technology to communicate with managers, co-workers, and customers.

How Collecting and Managing the Voice of the Customer Will Strengthen Your Product

Product teams strive to incorporate customers’ needs in everything they build, but this can’t be done without clear strategy, processes, and feedback loops in place. In this eBook, you'll learn how to build a robust voice of the customer program.

Tweak Your Customer Success / Account Management Playbooks for the Enterprise Customers

SmartKarrot

Every company looks to retain its customers as much as possible. This calls for a highly effective and functioning customer success strategy that focuses on customers and their journeys. Customer success teams need to choose data-driven and intelligent strategies to ensure customers meet their goals.