SaaS Brief

Tue.Jul 15, 2025

Dear SaaStr: Growth Has Slowed for 2 Years Now. What Can I Do To Reignite The Energy?

SaaStr

JULY 15, 2025

Dear SaaStr: Growth Has Slowed for 2 Years Now. What Can I Do To Reignite The Energy? If growth has been slowing down constantly and linearly for two years, you’re in a tough spot, but it’s not hopeless. The key is to break out of the inertia and make bold, decisive moves. Here’s what I’d do: Be Brutally Honest About Product-Market Fit If growth has been flatlining for this long, you may have lost some of your product-market fit.

Pricing

Pricing Acquisition Product Marketing Customer Success

Navigating AI metrics

Intercom, Inc.

JULY 15, 2025

How do you lead a support team in this new world with AI metrics? The technology is amazing, but our assumptions and processes for understanding and leveraging AI metrics are very different from traditional support metrics. Our new CX Score is the perfect example. This post originally featured in our AI-first customer service newsletter, The Ticket.

AI Metrics Technical Review Artificial Intelligence

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Airflow Best Practices for ETL/ELT Pipelines

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Tue.Jul 15, 2025

Dear SaaStr: Growth Has Slowed for 2 Years Now. What Can I Do To Reignite The Energy?

Navigating AI metrics

Webinars

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