Tue.Oct 26, 2021

The Importance of Customer Success Segmentation


How much you engage with your customers — and how much your customers engage with you — plays a vital role in the success of your business.

5 Great Marketing Sessions From SaaStr Annual 2021 with CMOs of Datadog, G2, Blackline, Marqeta and Dave Kellogg


Using Dave Kellogg’s “ Four Sources of Pipeline ” framework, marketing should source 60% of the pipeline for a representative enterprise software company. .

SMB 202

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Best International Payroll Services Compared

The Daily Egg

International payroll services help companies process payroll for workers in other countries. We spent 10 days reviewing more than 15 international payroll. The post Best International Payroll Services Compared appeared first on The Daily Egg. Operations


Gartner Forecasts Enterprise Software Spending Increases >Another< $110 Billion in 2022


So in January of 2021, Gartner predicted enterprise SaaS spend would grow by a stunning 10.2% next year. Unprecedented levels of growth for business software in the enterprise.

The Ultimate Guide to Creating a Strong and Effective Value Proposition

Speaker: Robin Zaragoza, Product Coach and CEO of The Product Refinery

Join Robin Zaragoza, product coach and CEO of The Product Refinery, as she shares tips on how to create a powerful Value Proposition that keeps your customer at the heart of your product development process.

Best Job Posting Sites for Employers Compared

The Daily Egg

Recruiting the perfect candidate can be a lengthy and arduous process. But using the right job posting site can ensure you promote. The post Best Job Posting Sites for Employers Compared appeared first on The Daily Egg. Operations


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How to use Shortcuts in macOS Monterey

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Available on iPads and iPhones since iOS 13, Shortcuts are now available in macOS Monterey. These automations are designed to simplify repetitive tasks, but do you know how to use them? Get familiar with the Shortcuts app.


Dear SaaStr: What is the Typical Enterprise SaaS Cancellation Policy for $100k ACV/bigger Deals?


Generally, track to the cash: If a customer has signed a pre-paid annual or multi-year contract in exchange for a discount or other terms, then there’s generally no reason to return any pre-paid cash. The contracts are generally not cancellable by their terms, and so you keep the cash.

Pixel 6 or Pixel 6 Pro? Some real-world guidance that might surprise you

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To Pixel 6 or to Pixel 6 Pro? That is the question. By now, you've no doubt heard plenty about Google's latest and greatest Pixels.


Investing in Patina

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Primary care, a critical component of our healthcare system , got slammed over the last 20 months.

How Customer-Centric Feedback Loops Can Evolve Your Product Process

Speaker: Nickey Skarstad, Director of Product at Duolingo

Join Nickey Skarstad, Director of Product at Duolingo, as she discusses why it’s important to actively gather customer feedback, how to build customer feedback loops into your product planning, the best ways to decipher different types of feedback, and different frameworks for how/when to apply feedback processes.

9 Ways to Tell if a WordPress Article is Legit

SaaS Metrics

Long gone are the days when the veracity of internet sources was undeniable. Today, www is more like a minefield than a playground. It is difficult to take full advantage of the digital world when a large number of articles are fake and unreliable. The evolution of the internet has brought many.


Investing in Crossbeam

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It’s no secret that the Cambrian explosion of SaaS applications is already leading to a massive shift in how companies reach and engage with customers.

6 Ways to Write My Paper about Lifestyle Successfully

SaaS Metrics

Lifestyle is among the principal notions in sociological and psychological research. Despite its various interpretations, from fitness and diet to social status, lifestyle largely defines a person’s life prospects.


16 Minutes: Steam Halts Web3 Games; FDA Approves Prostate Cancer AI

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Welcome to 16 Minutes, our show where we talk about tech trends in the news!

The Role of Artificial Intelligence in Pandemic Response: Lessons Learned From COVID-19

In March 2020, the world was hit with an unprecedented crisis when the COVID-19 pandemic struck. This whitepaper reviews lessons learned from applying AI to the pandemic’s response efforts, and insights to mitigating the next pandemic.

Industries Most in Need of Accurate Transcription

SaaS Metrics

When it comes to business management, there’s no denying that the competition can be stiff. In specific industries, competition is so high that the slightest mistake can cause all sorts of trouble — especially when dealing with transcription.


Fuel Your Scale Engine: How To Build A Measurement Framework That Showcases The Impact Of Your Digital Engagement Model

Valuize Consulting

Success By The Numbers. For recurring revenue organizations, implementing a measurable digital engagement program for Tier 3 and 4 customers is the foundation for achieving industry-leading Net Dollar Retention.


The Tech Talent War Is Global, Cross-Industry, and a Matter of Survival


With software and technology becoming mission-critical for businesses throughout the economy, CEOs in every industry are recognizing that their ability to compete comes down to one thing: having the right talent.

From Idea to IPO: All the Milestones Between You and the Public Market

OpenView Labs

It’s a long road from idea to IPO. . Founders face an average of 5.7 years of arduous effort before they exit, according to data from Statista.

AI in Manufacturing

Manufacturers want to deliver the best products on the market as quickly and ethically as possible. Learn how to solve your most urgent manufacturing and business needs with an enterprise AI platform.

Product Tip Tuesday: Transfer a Departing Employee’s Dropbox Files to Their Manager


When someone leaves a company for any reason—a layoff, resignation, or termination—tensions can run high. If access to company data is not revoked quickly, business-critical files could be deleted, damaged, or stolen by an upset employee.

8 Key Findings from the First Annual FinOps Tech Stack Efficiency Survey Results

Sage Intacct

Companies are continually striving to improve their performance and it is important to know how you stack up to your peers. As FinOps takes a bigger role in charting the growth of a SaaS company, what are the benchmarks for what to do, and when?

ChurnZero Named Overall SaaS Category Winner in 2021 APPEALIE Awards


2021 SaaS Awards Announced – APPEALIE Honors The Very Best In Software. APPEALIE has announced the winners of the 2021 SaaS Awards and ChurnZero is honored to be recognized for the fifth year in a row. 41 SaaS apps were recognized for their demonstrated excellence and customer outcomes.

How to get rid of Windows 11 (and roll back to Windows 10)

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So, you’ve installed Windows 11, kicked the proverbial tires and taken it for spin — and now you want to go back to tried and trusty Windows 10 until the new-OS dust settles. Can you uninstall it without having to reinstall your old operating system from scratch? The answer depends on how long ago you installed Windows 11 and how you did so. Let’s assume first that you didn’t use the Insider program to get Windows 11. And you didn’t adjust your registry to manually go around any hardware block.)


Roadmaps Are Dead! Long Live Roadmaps!

Speaker: Bruce McCarthy, Co-Author of Product Roadmaps Relaunched and Founder of Product Culture

Join Bruce McCarthy, co-author of Product Roadmaps Relaunched, as he discusses the best ways to innovate your product roadmap. So that it reflects your customers’ needs while simultaneously and accurately communicating your products strategy and vision.

Building a sales team in a high-growth environment

Inside Intercom

Getting the team right is one of the hardest parts of scaling sales. Rapid growth means you need a large, high-performing team, and you need it right now. But no sales team can afford to grow without intention.

Role of Customer Success (CS) Ops in tech-touch


The Customer Success Operations (CS Ops) role is critical in delivering, optimizing, and maintaining successful tech-touch programs, ensuring that everything runs smoothly. However, it can be a daunting task, especially if you’re just getting started.

8 Tips to Create A Winning CRM Strategy


CRM has been around for well over a decade. This means more and more businesses have mastered and implemented the fundamental principles of customer relationship management. These businesses understand that a good CRM system is only valuable with a clear and transparent CRM strategy.

Ultimate Product Marketing Guide for SaaS


Getting your products to the market in the best possible manner is a subtle art that you need to learn. On that note, product marketing is the driving force behind getting your products out there and making it sell.

Product-Led Onboarding: How to Turn New Users into Lifelong Customers

Speaker: Ramli John, Managing Director at ProductLed and Author

Let’s face it. Today’s users are impulsive and easily distracted. They don’t have the time (or patience) to try and figure things out by themselves. They expect the product to be intuitive. Easy. And fast. Add to that a few, unfairly poor reviews and you’ll be more than just stuck. Ramli will share a simple but powerful framework to get more users to experience a product’s "Eureka!" moment and turn them into lifelong customers.

The Art of Answering in Negative and Still Have Customer-Centric Business Approach


How do you say ‘NO’ to a customer? The art of answering a no lies in how you present it to your customers. Now you do not want to jeopardize your relationship and neither do you wish to cut losses for your company.

Oct 26 – Customer Success Jobs


Role: Vice President, Customer Success Location: McLean, VA, US Organization: insightsoftware As a Vice President of Customer Success, you will own a Customer Experience strategy, to include presales, onboarding, services, support, and technical account management.