Customer Success Has Gone from The Customer’s Ally To Its Nemesis
SaaStr
JUNE 19, 2023
So we’ve been writing about the power of a strong, funded, dedicated customer success organization since the beginning of SaaStr way back in 2012. I now dread calls and Zooms with Customer Success — and I’m not alone. But if that means Customer Success is now just a glorified upsell function — count me out.
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