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Role: Director of Customer Success Location: Santa Clara, CA, US (Hybrid) Organization: LeanData As a Director of Customer Success, you will lead, coach and mentor a team of Customer Success Managers across enterprise and large commercial accounts. MORE
Role: Vice President of Customer Success Location: Remote, New York, United States Organization: Deep Labs As a Vice President of Customer Success, you will drive Customer Success at the clients through increased renewal rates, expansion of use case, and reduced churn. MORE
Role: Vice President, Customer Success Location: McLean, VA, US Organization: insightsoftware As a Vice President of Customer Success, you will own a Customer Experience strategy, to include presales, onboarding, services, support, and technical account management. MORE
Role: Director, Customer Success Location: Dallas, TX, US Organization: Castlight Health As a Director of Customer Success, you will grow and manage a portfolio of business with responsibility for the growth and retention of the existing customer base. MORE
Nick Mehta, CEO of Customer Success leader Gainsight, recently did a short post above on his Top 7 takeaways talking with customer success leader for the first time in-person in a long time. I love having NRR be the #1 metric for Customer Success. MORE
If a sales rep closed a deal, A customer success manager should take it over. An open question around smaller customers is how do you staff up Customer Success for them — if at all. Can you afford to do customer success there? MORE
Role: Customer Success Director Location: Remote, Raleigh, NC, US Organization: Onna As a Customer Success Director, you will become an expert on the Onna platform and integrations, while keeping up with industry trends and competitors. MORE
Aggregate customer feedback and identify trends. Work closely with cross-organizational teams to prioritize customer-requested features to yield the greatest ROI. Champion customer messaging strategy to drive customer education and influence customer behaviors. MORE
Role: Director of Customer Success Location: Remote, United States Organization: SheerID As a Director of Customer Success, you will assess Customer Segmentation and make recommendations to ensure our customers’ success as well as the scalability of the customer success program at SheerID. MORE
Attract, hire, and empower a world-class team that can manage large, complex customer installations, and provide advisory services on revenue operations and intelligence. Create and reinforce a company-wide culture of Customer Success. MORE
We’re hiring for several roles for our tiny but might team at SaaStr, but our top priority is really professionalizing customer and account success by bringing on a great seasoned customer success leader. Experience: 2-10 years making customers happier in some role. MORE
Define the various stages of the customer journey and lead the Customer Success teams to ensure the customers achieve the best experience possible within each stage. Act as an advocate for the customer and serve as the escalation point for ongoing customer issues. MORE
Role: Customer Success Manager Location: Remote, Houston, TX, US Organization: SpaceQuant As a Customer Success Manager, you will stay up to date with current and prospective customers. Communicating with customers and lenders directly. MORE
Role: Director of Customer Success Location: Remote, United States Organization: Timescale As a Director of Customer Success, you will identify and implement strategic and tactical methods that constantly improve customer experience. MORE
Role: Head of Customer Success Location: San Angelo, TX, US Organization: Tekmetric As a Head of Customer Success, you will implement resolution procedures for any customer concerns and ensure the area is staffed and trained to handle questions from customers. MORE
Role: Customer Success Director Location: Remote, Texas, United States Organization: Juniper Networks As a Customer Success Director, you will manage the customer experience with recurring meetings to supervise related activities and outcomes. MORE
Role: Director, Customer Success Location: Remote, United States Organization: Unite Us As a Director of Customer Success, you will build and maintain strong, long-lasting customer relationships with key stakeholders and executive sponsors by becoming a trusted expert in Unite Us. MORE
We partnered with Fulcrum Equity Partners to get the inside scoop from investors on which customer success metrics they look for and why MORE
Identify and problem-solve roadblocks before they become barriers to client success. Work collaboratively, internally, and externally, with various teams such as Implementation, User Marketing, Analytics, Product, and Engineering to deliver against customer expectations. MORE
Getting customer success right is one of the most powerful levers in SaaS: Upsell + expansion with existing customers costs 62% less than acquiring new customers ($0.63 new customer CAC, per KeyBanc 2021 Private SaaS Company Survey ). MORE
Lead cross-functional initiatives driving NA customer success outcomes to improve the customer experience in each segment. Focus on successful scalable growth, ensuring the right processes and utilization of tools are optimized. Driving customer advocacy through success. MORE
Role: Director, Customer Success Location: Remote, United States Organization: FloQast As a Director of Customer Success, you will ensure the CS organization enables customers to reach desired outcomes while providing a great customer experience. MORE
Role: VP, Customer Success Location: New York, NY, US Organization: TripActions As a VP of Customer Success, you will build and lead a North American Customer Success organization across all levels. Provide feedback from the customers to the product team. MORE
Attract, hire, and empower a world-class team that can manage large, complex customer installations, and provide advisory services on revenue operations and intelligence. Create and reinforce a company-wide culture of Customer Success. MORE
Role: Vice President of Customer Success Location: Palo Alto, CA, US (Hybrid) Organization: Spin Technology As a Vice President of Customer Success, you will lead the CSM team in driving user adoption, technical success, and long-term partnership with the customers. MORE
Role: Director of Customer Success Location: San Francisco Bay Area, US (On-site) Organization: Gorgias As a Director of Customer Success, you will create and execute scalable strategies to improve customer engagement, CSAT, product usage, and retention. MORE
Role: VP Customer Success Location: Irvine, CA, US (Hybrid) Organization: IntelligenceBank As a VP of Customer Success, you will achieve business targets for upsell, product usage and engagement, retention ARR and churn prevention for the North American region. MORE
Role: Customer Success Director Location: Remote, United States Organization: Innovaccer As a Customer Success Director, you will understand customer needs and be a client-counselor by working together with the customer to come up with solutions to key customer problems. MORE
Q: Who Should Our First Head of Customer Success Report To? Ah, who should Customer Success report to. So usually, she can easily also manage Customer Success as well as all her reps. Keep the customers happy, and in the end, all is good. MORE
Director, Customer Success Location: Remote, United States Organization: Matterport As a Sr. Collaborate closely with Matterport Sales and leadership teams to define account management processes, post-sale customer experience, and engagement models. Role: Sr. MORE
Role: VP, Customer Success Location: Atlanta, GA, US Organization: CMSPI As a VP of Customer Success, you will oversee the management, growth, and increased engagement of existing merchant accounts. Passionately prioritize the service needs of the customers. MORE
Role: Vice President, Customer Success Location: Alpharetta, GA, US (On-site) Organization: Global Payments Inc. As a Vice President of Customer Success, you will be responsible for building and sustaining the strategic relationship with our customers and the revenue. MORE
Q: Dear SaaStr: Who Should I Hire First to Get My Customer Success Function Going? I don’t mean a true VP of Customer Success in the early days of revenues … you’re not ready for that yet. you believe in and would trust with your hard-won customers. MORE
Role: Director of Customer Success Location: Remote, United States Organization: Satori As a Director of Customer Success, you will define the customer lifecycle journey from onboarding to value generation and expansion. Onboarding new customers. MORE
Role: Vice President of Customer Success Location: Remote, United States Organization: Seamless.AI Build and lead a world-class team, developing a company-wide customer success program that integrates processes, content, and data to/from stakeholder organizations (e,g., MORE
Role: VP of Customer Success Location: New York, NY, US Organization: HiredScore As a VP of Customer Success, you will drive Customer Success Outcomes from client launch through maturity. MORE
Role: VP of Customer Success Location: Miami, FL, US Organization: AutoLeadStar As a VP of Customer Success, you will provide the front-line relationship for a select group of customers on an ongoing basis, and liaise with external and internal stakeholders as needed. MORE
Customer Success Related Topics SmartKarrot
NOVEMBER 24, 2021
Role: Vice President, Customer Success Location: Alpharetta, GA, US (On-site) Organization: Global Payments Inc. As a Vice President of Customer Success, you will be responsible for building and sustaining the strategic relationship with our customers and the revenue.
SmartKarrot
NOVEMBER 25, 2021
Identify and problem-solve roadblocks before they become barriers to client success. Work collaboratively, internally, and externally, with various teams such as Implementation, User Marketing, Analytics, Product, and Engineering to deliver against customer expectations.
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SmartKarrot
NOVEMBER 23, 2021
Role: Director of Customer Success Location: San Francisco Bay Area, US (On-site) Organization: Gorgias As a Director of Customer Success, you will create and execute scalable strategies to improve customer engagement, CSAT, product usage, and retention.
SmartKarrot
NOVEMBER 16, 2021
Role: VP of Customer Success Location: New York, NY, US Organization: HiredScore As a VP of Customer Success, you will drive Customer Success Outcomes from client launch through maturity.
Advertiser: ZoomInfo
The evolution of every high-functioning, effective customer success strategy centers around three C’s: connected experiences, an engaging customer journey, and a culture built on customer-centricity. Satisfaction won’t cut it. Quarterbacking your customers to long-term success and growth is proven to combat churn and transform customer success teams into revenue-drivers. But where do you start? Download the playbook today!
SmartKarrot
NOVEMBER 18, 2021
Attract, hire, and empower a world-class team that can manage large, complex customer installations, and provide advisory services on revenue operations and intelligence. Create and reinforce a company-wide culture of Customer Success.
SaaStr
OCTOBER 12, 2021
Getting customer success right is one of the most powerful levers in SaaS: Upsell + expansion with existing customers costs 62% less than acquiring new customers ($0.63 new customer CAC, per KeyBanc 2021 Private SaaS Company Survey ).
SmartKarrot
NOVEMBER 19, 2021
Role: Director of Customer Success Location: Remote, United States Organization: Timescale As a Director of Customer Success, you will identify and implement strategic and tactical methods that constantly improve customer experience.
SmartKarrot
NOVEMBER 15, 2021
Aggregate customer feedback and identify trends. Work closely with cross-organizational teams to prioritize customer-requested features to yield the greatest ROI. Champion customer messaging strategy to drive customer education and influence customer behaviors.
SaaStr
JULY 21, 2021
Nick Mehta, CEO of Customer Success leader Gainsight, recently did a short post above on his Top 7 takeaways talking with customer success leader for the first time in-person in a long time. I love having NRR be the #1 metric for Customer Success.
Speaker: Rebecca Notté, Product Operations Manager and Hannah Chaplin, Director of Product Marketing at Pendo
In this session, Hannah Chaplin and Rebecca Notté will detail the challenges of managing feedback between product and customer success teams and share their best practices on how to combat these challenges.
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SmartKarrot
NOVEMBER 22, 2021
Role: Customer Success Manager Location: Remote, Houston, TX, US Organization: SpaceQuant As a Customer Success Manager, you will stay up to date with current and prospective customers. Communicating with customers and lenders directly.
SmartKarrot
NOVEMBER 9, 2021
Role: Vice President of Customer Success Location: Palo Alto, CA, US (Hybrid) Organization: Spin Technology As a Vice President of Customer Success, you will lead the CSM team in driving user adoption, technical success, and long-term partnership with the customers.
SmartKarrot
NOVEMBER 11, 2021
Lead cross-functional initiatives driving NA customer success outcomes to improve the customer experience in each segment. Focus on successful scalable growth, ensuring the right processes and utilization of tools are optimized. Driving customer advocacy through success.
SmartKarrot
NOVEMBER 17, 2021
Role: Director of Customer Success Location: Santa Clara, CA, US (Hybrid) Organization: LeanData As a Director of Customer Success, you will lead, coach and mentor a team of Customer Success Managers across enterprise and large commercial accounts.
Speaker: Dennis Snow, President, Snow & Associates
Too often, organizations and their CX experts only look at the company's relationship with the customer to look for improvement. While it's essential to creating the perfect customer journey, it's only one aspect. It's time to look within: your employees' relationships with each other, and with the company. This webinar will provide you with strategic tools that can be used to raise the bar of service throughout your organization.
SmartKarrot
OCTOBER 28, 2021
Role: VP, Customer Success Location: New York, NY, US Organization: TripActions As a VP of Customer Success, you will build and lead a North American Customer Success organization across all levels. Provide feedback from the customers to the product team.
SmartKarrot
OCTOBER 1, 2021
Role: VP, Customer Success Location: Atlanta, GA, US Organization: CMSPI As a VP of Customer Success, you will oversee the management, growth, and increased engagement of existing merchant accounts. Passionately prioritize the service needs of the customers.
SmartKarrot
OCTOBER 26, 2021
Role: Vice President, Customer Success Location: McLean, VA, US Organization: insightsoftware As a Vice President of Customer Success, you will own a Customer Experience strategy, to include presales, onboarding, services, support, and technical account management.
SmartKarrot
OCTOBER 22, 2021
Role: Customer Success Director Location: Remote, Texas, United States Organization: Juniper Networks As a Customer Success Director, you will manage the customer experience with recurring meetings to supervise related activities and outcomes.
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To survive and thrive, intelligence needs to be pervasively integrated into the entire customer journey, operations, products, and. Customer success, not field sales, drove the most revenue. Of course, growth isn’t the only important measure of company success.
SmartKarrot
OCTOBER 25, 2021
Role: Director of Customer Success Location: Remote, United States Organization: SheerID As a Director of Customer Success, you will assess Customer Segmentation and make recommendations to ensure our customers’ success as well as the scalability of the customer success program at SheerID.
SmartKarrot
OCTOBER 21, 2021
Role: Director, Customer Success Location: Remote, United States Organization: FloQast As a Director of Customer Success, you will ensure the CS organization enables customers to reach desired outcomes while providing a great customer experience.
SaaStr
JUNE 7, 2021
If a sales rep closed a deal, A customer success manager should take it over. An open question around smaller customers is how do you staff up Customer Success for them — if at all. Can you afford to do customer success there?
SmartKarrot
OCTOBER 29, 2021
Role: Director, Customer Success Location: Remote, United States Organization: Unite Us As a Director of Customer Success, you will build and maintain strong, long-lasting customer relationships with key stakeholders and executive sponsors by becoming a trusted expert in Unite Us.
SmartKarrot
NOVEMBER 2, 2021
Role: Head of Customer Success Location: San Angelo, TX, US Organization: Tekmetric As a Head of Customer Success, you will implement resolution procedures for any customer concerns and ensure the area is staffed and trained to handle questions from customers.
SaaStr
JUNE 10, 2021
We’re hiring for several roles for our tiny but might team at SaaStr, but our top priority is really professionalizing customer and account success by bringing on a great seasoned customer success leader. Experience: 2-10 years making customers happier in some role.
SmartKarrot
OCTOBER 19, 2021
Director, Customer Success Location: Remote, United States Organization: Matterport As a Sr. Collaborate closely with Matterport Sales and leadership teams to define account management processes, post-sale customer experience, and engagement models. Role: Sr.
SmartKarrot
OCTOBER 13, 2021
Role: Vice President of Customer Success Location: Remote, New York, United States Organization: Deep Labs As a Vice President of Customer Success, you will drive Customer Success at the clients through increased renewal rates, expansion of use case, and reduced churn.
SmartKarrot
OCTOBER 18, 2021
Role: VP Customer Success Location: Irvine, CA, US (Hybrid) Organization: IntelligenceBank As a VP of Customer Success, you will achieve business targets for upsell, product usage and engagement, retention ARR and churn prevention for the North American region.
SmartKarrot
OCTOBER 7, 2021
Role: VP of Customer Success Location: Miami, FL, US Organization: AutoLeadStar As a VP of Customer Success, you will provide the front-line relationship for a select group of customers on an ongoing basis, and liaise with external and internal stakeholders as needed.
SmartKarrot
OCTOBER 27, 2021
Attract, hire, and empower a world-class team that can manage large, complex customer installations, and provide advisory services on revenue operations and intelligence. Create and reinforce a company-wide culture of Customer Success.
SaaSOptics
SEPTEMBER 29, 2021
We partnered with Fulcrum Equity Partners to get the inside scoop from investors on which customer success metrics they look for and why
SaaStr
SEPTEMBER 6, 2021
Q: Who Should Our First Head of Customer Success Report To? Ah, who should Customer Success report to. So usually, she can easily also manage Customer Success as well as all her reps. Keep the customers happy, and in the end, all is good.
SmartKarrot
NOVEMBER 26, 2021
Role: Customer Success Director Location: Remote, Raleigh, NC, US Organization: Onna As a Customer Success Director, you will become an expert on the Onna platform and integrations, while keeping up with industry trends and competitors.
SmartKarrot
OCTOBER 20, 2021
Role: Director of Customer Success Location: Remote, United States Organization: Satori As a Director of Customer Success, you will define the customer lifecycle journey from onboarding to value generation and expansion. Onboarding new customers.
SmartKarrot
OCTOBER 12, 2021
Role: Vice President of Customer Success Location: Remote, United States Organization: Seamless.AI Build and lead a world-class team, developing a company-wide customer success program that integrates processes, content, and data to/from stakeholder organizations (e,g.,
SaaStr
MAY 22, 2021
Q: Dear SaaStr: Who Should I Hire First to Get My Customer Success Function Going? I don’t mean a true VP of Customer Success in the early days of revenues … you’re not ready for that yet. you believe in and would trust with your hard-won customers.
SmartKarrot
SEPTEMBER 21, 2021
Role: Director, Customer Success Location: Dallas, TX, US Organization: Castlight Health As a Director of Customer Success, you will grow and manage a portfolio of business with responsibility for the growth and retention of the existing customer base.
SmartKarrot
OCTOBER 5, 2021
Define the various stages of the customer journey and lead the Customer Success teams to ensure the customers achieve the best experience possible within each stage. Act as an advocate for the customer and serve as the escalation point for ongoing customer issues.
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