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SaaS Capital: Across 1,500 SaaS Startups, Yearly Contracts Don’t Actually Increase NRR

SaaStr

So SaaS Capital put out its latest report on SaaS retention and NRR after having surveyed over 1,500 SaaS companies and professionals. Median NRR is 102% across all SaaS companies, Media Gross Retention is 91%. You can download it here. And as time goes on, that doesn’t really help you much. This data confirms that.

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What’s Really Different in SaaS in 2023

SaaStr

Not easy, but easier and easier: There was a bump in 2016, a Flash Crash in SaaS, when budgets were slashed, but it didn’t last long enough to really impact renewal cycles. SaaS markets had fully recovered later that year. Even the 2008-2009 downturn, while truly brutal, didn’t hit SaaS as hard as the rest of the economy.

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The Top Bootstrapped SaaS Companies Ever: Atlassian, Mailchimp and Qualtrics

SaaStr

Dear SaaStr: What is the most inspiring bootstrapped SaaS out there? Utterly epic pic.twitter.com/oN5vm3y4Ii — Jason Be Kind Lemkin  (@jasonlk) April 19, 2023 In SaaS, I nominate 3 for The Best Bootstrappers Ever. The #1 most successful 100% self-serve bootstrapped SaaS story out there. The founders owned 78% at IPO.

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8 Things That Are Just Harder in SaaS Now

SaaStr

Dear SaaStr: What’s Changed in SaaS Today? Some categories in SaaS are holding up well, e.g. Cloudflare, Adobe, etc. So pseudo-SaaS products and other products with lower gross margins are commanding much lower valuations. What’s Harder Now? That buying has been put on hold. Gross margins matter again.

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How Do SaaS Companies Fit Into the Payments Revenue Food Chain?

This guide explains how that fee is divvied up and how SaaS companies are becoming a more important player (gaining a larger share) by embedding payments into their solution. Ever wondered who gets a share of that 3% credit card transaction fee?

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The Three Valuation Lows in SaaS: 2013, 2016, and 2022

SaaStr

The SaaS Capital Index from SaaS Capital had a nice summary this week of the 3 low points we’ve seen in SaaS multiples, and this chart puts things in great context: As you can see above, in the early days of SaaS … it was tough to be a public SaaS company. It was just too hard to make money at 4x ARR.

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Salesforce Ventures: Only 150 Private SaaS Companies Have Hit $100,000,000 in ARR

SaaStr

In the latest SaaStr Workshop Wednesday (sign up for FREE here ), Jessica Bartos of Salesforce Ventures did a great deep dive on the state of SaaS and venture in 2013. One metric stood out to me I hadn’t seen presented before: just how many private SaaS companies (i.e., The full session is below and it’s a great watch.

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The SaaS Payments Journey: Important Steps to Consider

For many SaaS companies, becoming a Payfac is an opportunity to benefit from a new revenue stream and gain more control over the customer experience. But because payments are outside the typical software company’s core offerings and expertise, bringing them in-house can seem daunting. What does it really take to become a Payfac?

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SaaS & Embedded Finance: From 101 to $1 Trillion

Speaker: Simon Torrance, Embedded Finance Expert & Advisor

Our guest on this podcast is Simon Torrance. Simon is a globally recognized expert in the field of embedded finance, and he currently serves as a member of the World Economic Forum’s Digital Platforms & Ecosystems working group.

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B2B SaaS Financial Operations Trends Report 2021

B2B SaaS financial operations are no different. You'll learn our top 5 predictions for what B2B SaaS companies can expect to see in 2021 with comprehensive breakdowns by company growth stage as well as detailed recommendations on what your team can do now to get ahead. If you're in B2B SaaS, you don't want to miss this one.

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Ramping-up Your Digital CX Strategy: Adaptation of Omni Channel and Conversational Support

Speaker: Michael McMillan - Customer Experience Expert, TEDx Speaker, and Author

In this webinar, Michael McMillan, a CX expert with extensive experience in both B2B and B2C markets, will help you transform your customer journey and elevate company outcomes by evaluating key aspects of your CX strategy.

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The Hidden ROI of Embedded Analytics for SaaS Companies

Most companies realize the value third party analytics solutions offer in delivering a best-of-breed capability to market quickly. However, end-user expectations have moved beyond what embedded analytics can offer and now encompass a seamless user experience, easy to use self-service, and immediate data response times.

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Evolving with Confidence: A Dynamic Approach to Integrated Payments in SaaS

Navigating the world of integrated payment strategies can be daunting, particularly for software companies seeking to make informed decisions. With countless options and potential pitfalls, the fear of making a costly mistake can be paralyzing. Unfortunately, many companies approach integrated payments with a rigid, inflexible mindset.

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The Path to Payment Control: How SaaS Companies Can Maximize Enterprise Value

For software company executives, maximizing revenue, profitability, and enterprise value is of utmost importance. A key factor in achieving these goals is having a solid integrated payment strategy in place — one that allows for control, ownership, and leverage over customer relationships and payment service contracts.

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AR Management Playbook - Secrets to Reduce AR Aging and Increase Cash Flow

If you’re like many SaaS startups, billing and payment management is a big challenge. With this playbook, we’ll show you how to implement an AR management process to handle late payments, subscription renewals, and other recurring billing functions.