Buffer Resources

SEPTEMBER 12, 2024

Before I started my business three years ago, I never would have called myself an activist. Simply by existing as a Black, female business owner, I was practicing activism as is explained so well in Ebonyjanice Moore’s book All the Black Girls Are Activists.

Business 108

Business Social Media Government Education 108

SaaStr

JUNE 16, 2024

Dear SaaStr: How Can a SaaS Business Reactivate Churned Customers? Does the SDR or AE reaching out to see if they can win back your business work? The post Dear SaaStr: How Can a SaaS Business Reactivate Churned Customers? RevenueCat manages 30% of all mobile apps subscriptions, across 10,000+ paid apps.

Churn 315

Churn Business SaaS Mobile 315

User Pilot

OCTOBER 19, 2024

In this article, we explore the concept of customer satisfaction – how to measure it, why it is important for your business, and how you can improve customer satisfaction levels. However, what satisfies customers differs from one business to another. What does customer satisfaction look like for SaaS businesses?

Business 111

Business Underperforming Technical Team Customer Lifetime Value Systems Review 111

USIO

JANUARY 2, 2025

The payments landscape is evolving rapidly, and businesses that stay ahead of these trends will be best positioned for success. Here’s a look at the top 8 payment predictions for 2025—focusing SaaS payments, disbursements, and invoice print/mail,—to help your business adapt and thrive in the future.

Payment Features 147

Payment Features Business Trends SaaS 147

SaaStr

SEPTEMBER 8, 2024

Ryan’s previous company, ImportGenius , was the largest provider of business intelligence to the import-export industry, which gave them access to an extremely valuable list of customers, trade data, and understanding of the international trade market. Measure customer NPS early and make it a key KPI for the business.

Sales Recruiting 324

Sales Recruiting Scale Venture Capital Sales Hiring 324

USIO

JANUARY 17, 2025

As more businesses embrace this model, ensuring seamless, reliable, and cost-effective payment methods is essential for long-term success. Subscription-based models have become a dominant force across industries, from entertainment and media to SaaS and eCommerce.

Payment Methods 130

Payment Methods Subscription Payment Features Entertainment 130

Buffer Resources

OCTOBER 10, 2024

Turns out, I’m not alone: A study by HubSpot found 31 percent of participants saying that an About Us page is one of the most important elements of a business website. Company history : Everyone has a founding story of why they began their business. How do you operate in your day-to-day business?

Social Media 121

Social Media Merchant Services Business Branding 121

SaaStr

MARCH 7, 2025

When to Hire Executives But there are three other factors that I tell companies to consider when hiring finance leaders (or any other department leaders): Leaders cost Capabilities of current leadership Complexities and needs of the business These factors will help you determine when you need a true CFO.

Scale 317

Scale Finance Headcount Leadership 317

SaaStr

OCTOBER 23, 2024

In 2006, BILL CEO and Founder René Lacerte set out to define a category around financial operations for small and midsize businesses (SMBs). ’ Bill is approaching half a million customers, so has a good pulse on small businesses. With SMBs, the smallest business is owner-operated. Needless to say, he succeeded. in revenue.

SMB 310

SMB Payment Services Payments Payment Methods 310

SaaStr

OCTOBER 25, 2024

Six months ago, security was the number one prohibition preventing businesses and software companies from buying AI. This can destabilize your business and have a big impact on cash. So the survey asked how much as a business has AI impacted its sales funnel. So how much business has it closed? It isn’t predictable.

Venture Capital 333

Venture Capital Marketing AI SaaS 333

SaaStr

FEBRUARY 8, 2025

You get a masterclass in how modern SaaS businesses are transforming CS from a cost center into their secret weapon for hypergrowth. Customer success is no longer just a department – it’s becoming the operating system for modern SaaS businesses. The $250M-$500M ARR Phase This is where sophistication becomes critical.

Customer Success 272

Customer Success Scale Government Systems Review 272

SaaStr

JANUARY 3, 2025

A bunch of them we hired out of business school, or out of engineering school, and came up through our farm system.” Whereas if it’s all from outside, it’s too risky for the business. They had to present their business to me and show me their website. They grew up in their career with us.

Sales Hiring 287

Sales Hiring Scale Systems Review Interviewing 287

SaaStr

JANUARY 8, 2025

When Lindsey joined, she inherited an already built-out self-serve/PLG model for small businesses and a mid-market and enterprise sales, customer success, and post-sales team. ” The other thing Lindsey did was bring that revenue and focus into the entire cadence of running the business.

Revenue 296

Revenue Scale Sales Hiring Compensation 296

SaaStr

DECEMBER 4, 2024

Pricing is more than just a number on a contract — when used thoughtfully, it can become a strategic tool for your SaaS product that can drive product adoption, customer satisfaction, and business growth. Miro’s pricing strategy evolved with their business goals: Early stage: Minimum five-user paid plans to ensure collaborative value.

Payments 287

Payments Pricing Scale Revenue 287

SaaStr

OCTOBER 27, 2024

No one wants to fund a “great business guy” without an A+ CTO there as well. #6. Everyone does, at least for budget. This makes you look less than savvy about your market. #5. Not having a great CTO. It’s just too competitive today. Not growing quickly enough. VCs can only invest in folks that can hit $100m+ in revenue or more in 7–10 years.

CTO 318

CTO Investment Revenue Marketing 318

SaaStr

OCTOBER 25, 2024

Up to 20% of the ACV is usually OK and you will still be seen as a software business, not a services business. But some do make services profitable, for sure. Net net, in bigger deals ($50k-$100k+), charge for services if you can. And then do them as inexpensively as you can — but don’t sweat it if you just break even on services.

Investment 301

Investment SaaS SMB Enterprise 301

SaaStr

OCTOBER 19, 2024

112,000 Views: “What’s New at WordPress with Matt Mullenweg, CEO of Automattic and Co-Founder of WordPress” #3, 79,000 Views: “A Step by Step Guide to Revenue Growth with Mark Roberge, Harvard Business School” #4. 46,771 Views: “From Burn-Out to $100M in ARR with Jason Cohen, Founder of WP Engine” #6.

Acquisition 287

Acquisition Innovation Startup Engineering 287

SaaStr

FEBRUARY 14, 2025

. “I will say this to all of the founders out there too, that as much as you want to be the face of the business, you don’t want to be the totality of the business. You can’t scale to a billion dollars in revenue without having an amazing team under you that is doing just that.

Scale 287

Scale Construction SaaS AI 287

SaaStr

NOVEMBER 6, 2024

50% of Users on Business “Side”, 50% Technical An interesting breakdown across their core products. But as you go more upmarket, and more enterprise, the business users become critical stakeholders and users, too. 51% of Revenue From Outside North America A reminder to go global as early as practical. #4.

Enterprise 293

Enterprise Pricing AI Cloud 293

SaaStr

FEBRUARY 3, 2025

Jean Dwit (Chief Business Officer at Stripe) and Lindsay Scrace (COO at Checker) have done it multiple times at companies like Google Cloud, Stripe, and Checker. You’re winning true enterprise workloads, not just “fins” (side projects or experimental business lines that don’t represent real adoption).

Scale 275

Scale SMB Enterprise Enterprise readiness 275

SaaStr

MARCH 16, 2025

Instrument Everything Before running campaigns, ensure you have rock-solid data collection: Define clear metrics tied to business outcomes Create instrumentation that accurately tracks performance Focus on data that’s “directionally correct” – perfect precision isn’t required 4.

Scale 244

Scale Sales Hiring Scaling Marketing 244

SaaStr

NOVEMBER 1, 2024

and … Very small businesses and individuals mostly want to pay monthly on their credit cards. But if you ask tiny businesses and individuals to pay for a whole year upfront, they will hesitate. One caveat: if your product requires significant onboarding and business process change, monthly pricing sometimes just doesn’t work.

Payment Features 263

Payment Features SaaS Churn Pricing 263

SaaStr

NOVEMBER 27, 2024

Consumers now also expect to talk to businesses through digital means. Onboarding, especially for vertical saas products and tools that oftentimes utilize hardware or require a vendor like a Mangomint to ingest 10+ years of existing data on the fly, is an order of magnitude harder since these businesses are open every day.

SaaS Payments 259

SaaS Payments Payments Payment Solutions Payment Services 259

SaaStr

DECEMBER 16, 2024

Its a tough business, with sharp elbows, and half promises. Move on and focus on your business. And it wont get you anywhere. Two, no one will care. Not really. I know, but the thing is, someone else will still take their money. Also, no one really thinks VCs are saints. Everyone knows this. I doubt they ever realized they did.

Investment 249

Investment Business 249

Tom Tunguz

FEBRUARY 26, 2025

For many founding teams, pricing is one of the most difficult and complex decisions for the business. The value of your business is the discounted sum of all its future profits. The traditional SaaS business model of annual prepaid contracts based on seats faces challenges when a human is no longer operating the software.

SaaS Payments 283

SaaS Payments Pricing Strategy Scale 283

SaaStr

OCTOBER 11, 2024

At $8m, $10m, the operational side of the business may be so complex a COO makes sense. You should find, hire, and manage the VPs of Sales, Marketing, Customer Success, Product and Engineering and even Finance yourself. We can all use a COO a bit earlier these days. A bit earlier.

Sales Hiring 302

Sales Hiring Startup Finance Engineering 302

SaaStr

DECEMBER 17, 2024

“The worst thing I can do going into a business is dictate ‘this is the way forward,'” Dan explains. “Sometimes it’s simply changing how the business shows up and manages itself.” “This transparency allows us to have much more practical and real conversations about managing the business.”

Management 276

Management Scale Company Culture Forecasting 276

SaaStr

FEBRUARY 8, 2025

They failed for two key reasons: Zero context about your specific business or product No ability to actually do anything beyond generate text The learning? The winners will be the ones who solve the “plumbing” of connecting AI to all your business systems.

AI 244

AI Artificial Intelligence SaaS User Experience 244

SaaStr

FEBRUARY 2, 2025

Owner.com has distinguished itself by consolidating dozens of point solutions into a single, integrated platform that helps small business owners compete effectively online. Her company specializes in API integration platforms that enable SaaS companies to launch integrations faster and automate complex business processes.

AI 223

AI Technical Review Artificial Intelligence Systems Review 223

SaaStr

NOVEMBER 6, 2024

There are PE companies that specialize in buying 10 million dollar founder-owned businesses completely bootstrapped. As a line of business owner, if I want to do something, I can find the money from headcount.” Dave answers: “Unless your business plan is predicated on price model disruption, do what everybody else does.”

Headcount 272

Headcount SaaS AI Pricing 272