USIO

JANUARY 2, 2025

The payments landscape is evolving rapidly, and businesses that stay ahead of these trends will be best positioned for success. Here’s a look at the top 8 payment predictions for 2025—focusing SaaS payments, disbursements, and invoice print/mail,—to help your business adapt and thrive in the future.

Payment Features 147

Payment Features Business Trends SaaS 147

SaaStr

JULY 11, 2025

Business Impact: Increase qualified lead volume 3x while reducing cost per acquisition. Business Impact: Reduce support costs by 60% while improving customer satisfaction scores. Business Impact: Double conversion rates from leads to test drives. Business Impact: Create new revenue streams through voice-enabled services.

Payment Solutions 267

Payment Solutions Scale AI Payment Services 267

SaaStr

JULY 4, 2025

” They’re digitizing their core business operations for the first time. Try ripping out ServiceTitan when it’s running your entire HVAC business – from lead generation to invoicing to payroll. Try replacing Samsara when it’s monitoring your entire fleet for DOT compliance.

Merchant Services 323

Merchant Services SaaS Payments Payment Services Payments 323

Clouded Judgement

JUNE 17, 2025

Q1 ‘25 earnings season for cloud businesses is now behind us. My hope is that this analysis can provide startup entrepreneurs with a framework for how to manage their businesses around SaaS metrics (e.g., As you can see from the data below most cloud businesses beat the consensus estimates for Q1.

Cloud 277

Cloud Software Benchmarks Retention 277

SaaStr

JUNE 25, 2025

AI Governance Committee Rather than treating AI adoption as purely a technology initiative, Rubrik established an AI governance committee including InfoSec, Legal, and business stakeholders. Measuring AI ROI: Business Metrics Over AI Metrics Perhaps the most tactical insight from Arvind’s approach is how Rubrik measures AI success.

Cybersecurity 256

Cybersecurity AI Scale CTO Hire 256

Clouded Judgement

NOVEMBER 18, 2024

The document contains a plethora of information on the company including a general overview, up to date financials, risk factors to the business, cap table highlights and much more. There are hundreds of thousands of trades businesses providing essential services in every corner of the country.

Benchmarks 299

Benchmarks Payments Payment Services SaaS Payments 299

SaaStr

OCTOBER 23, 2024

In 2006, BILL CEO and Founder René Lacerte set out to define a category around financial operations for small and midsize businesses (SMBs). ’ Bill is approaching half a million customers, so has a good pulse on small businesses. With SMBs, the smallest business is owner-operated. Needless to say, he succeeded. in revenue.

SMB 307

SMB Payment Services Payments Payment Methods 307

SaaStr

OCTOBER 25, 2024

Six months ago, security was the number one prohibition preventing businesses and software companies from buying AI. This can destabilize your business and have a big impact on cash. So the survey asked how much as a business has AI impacted its sales funnel. So how much business has it closed? It isn’t predictable.

Venture Capital 331

Venture Capital Marketing AI SaaS 331

SaaStr

JANUARY 3, 2025

A bunch of them we hired out of business school, or out of engineering school, and came up through our farm system.” Whereas if it’s all from outside, it’s too risky for the business. They had to present their business to me and show me their website. They grew up in their career with us.

Sales Hiring 284

Sales Hiring Scale Systems Review Interviewing 284

SaaStr

JANUARY 8, 2025

When Lindsey joined, she inherited an already built-out self-serve/PLG model for small businesses and a mid-market and enterprise sales, customer success, and post-sales team. ” The other thing Lindsey did was bring that revenue and focus into the entire cadence of running the business.

Revenue 293

Revenue Scale Sales Hiring Compensation 293

SaaStr

DECEMBER 4, 2024

Pricing is more than just a number on a contract — when used thoughtfully, it can become a strategic tool for your SaaS product that can drive product adoption, customer satisfaction, and business growth. Miro’s pricing strategy evolved with their business goals: Early stage: Minimum five-user paid plans to ensure collaborative value.

Payments 284

Payments Pricing Scale Revenue 284

SaaStr

OCTOBER 27, 2024

No one wants to fund a “great business guy” without an A+ CTO there as well. #6. Everyone does, at least for budget. This makes you look less than savvy about your market. #5. Not having a great CTO. It’s just too competitive today. Not growing quickly enough. VCs can only invest in folks that can hit $100m+ in revenue or more in 7–10 years.

CTO 316

CTO Investment Revenue Marketing 316

SaaStr

OCTOBER 25, 2024

Up to 20% of the ACV is usually OK and you will still be seen as a software business, not a services business. But some do make services profitable, for sure. Net net, in bigger deals ($50k-$100k+), charge for services if you can. And then do them as inexpensively as you can — but don’t sweat it if you just break even on services.

Investment 298

Investment SaaS SMB Enterprise 298

SaaStr

JUNE 11, 2025

It’s no longer about gut instinct—it’s about understanding the levers of your business and optimizing them for growth. You Become and Stay Obsessed with the Business 24/7 As a founder, your mind is always on the business—whether you’re in the shower, on a run, or trying to sleep. But as you scale, you lose that intimacy.

Startup 267

Startup Interviewing Scaling Metrics 267

SaaStr

MARCH 7, 2025

When to Hire Executives But there are three other factors that I tell companies to consider when hiring finance leaders (or any other department leaders): Leaders cost Capabilities of current leadership Complexities and needs of the business These factors will help you determine when you need a true CFO.

Scale 315

Scale Finance Headcount Leadership 315

SaaStr

MAY 20, 2025

Global Expansion : With customers spanning 135+ countries and continued international investment, HubSpot has successfully created a global business with significant growth opportunities (their TAM is $76B in 2024, growing to $128B by 2029, with <10% penetration across all products). Its not either / or. Or at least, it doesnt have to be.

SMB 273

SMB Scale Education AI 273

SaaStr

OCTOBER 19, 2024

112,000 Views: “What’s New at WordPress with Matt Mullenweg, CEO of Automattic and Co-Founder of WordPress” #3, 79,000 Views: “A Step by Step Guide to Revenue Growth with Mark Roberge, Harvard Business School” #4. 46,771 Views: “From Burn-Out to $100M in ARR with Jason Cohen, Founder of WP Engine” #6.

Acquisition 284

Acquisition Innovation Startup Engineering 284

SaaStr

JUNE 7, 2025

Fresh data from Ramp’s AI Index suggests that the meteoric rise in business AI spending might be showing signs of deceleration, raising questions about whether we’re witnessing market maturation or beginning to hit a potential adoption ceiling: The numbers tell a nuanced story. businesses has reached an incredible 41.7%

AI 281

AI Payment Services Payments Scale 281

SaaStr

JANUARY 3, 2025

The common denominator is: they are products that require some real business process change to achieve the value from the product. If your product can be used successfully in 5 minutes, without any need for business process change, a freemium / free trial model works well. and that sell mainly larger deals ($50k ACV and up).

Pricing 283

Pricing SaaS Enterprise Investment 283

SaaStr

JULY 4, 2025

“Very quickly you realize more companies are actually in the data business than they initially thought.” ” This transforms static data into dynamic business intelligence. ” This transforms static data into dynamic business intelligence. ’ emerge as a measurable business asset?”

AI 222

AI B2B ChatGPT Sales Hiring 222

SaaStr

NOVEMBER 6, 2024

50% of Users on Business “Side”, 50% Technical An interesting breakdown across their core products. But as you go more upmarket, and more enterprise, the business users become critical stakeholders and users, too. 51% of Revenue From Outside North America A reminder to go global as early as practical. #4.

Enterprise 290

Enterprise Pricing Cloud AI 290

SaaStr

JULY 5, 2025

Six months from now, we could be out of business. We have the capital we have – make a profitable business in the capital we have. You get busy and you pat yourself on the back for ‘I’m doing that little thing.’ Why do you even want to think about that?” net income, 111.5% ’ How big is it?

Underperforming Technical Team 239

Underperforming Technical Team Sales Hiring compliance Outsourced Development 239

SaaStr

JUNE 11, 2025

The B2B / SaaS Parallel : Many SaaS companies build their entire business on one pricing model, one customer segment, or one distribution channel. Before expanding, ensure your core business has strong unit economics that can subsidize new initiatives. This creates extreme business model volatility that no SaaS founder would accept.

compliance 251

compliance Marketplace as a Service B2B Healthcare 251

SaaStr

NOVEMBER 1, 2024

and … Very small businesses and individuals mostly want to pay monthly on their credit cards. But if you ask tiny businesses and individuals to pay for a whole year upfront, they will hesitate. One caveat: if your product requires significant onboarding and business process change, monthly pricing sometimes just doesn’t work.

SaaS 261

SaaS Payment Features Churn Pricing 261

SaaStr

JUNE 19, 2025

They’ve revolutionized how growing SaaS companies handle customer support with a comprehensive solution designed for the unique needs of B2B businesses. Pylon – Welcome Back for Round Two! What Pylon Does : Pylon is the modern support platform built specifically for B2B companies.

Cloud 241

Cloud AI B2B Government 241

SaaStr

NOVEMBER 27, 2024

Consumers now also expect to talk to businesses through digital means. Onboarding, especially for vertical saas products and tools that oftentimes utilize hardware or require a vendor like a Mangomint to ingest 10+ years of existing data on the fly, is an order of magnitude harder since these businesses are open every day.

SaaS Payments 257

SaaS Payments Payments Payment Solutions Payment Services 257

SaaStr

DECEMBER 16, 2024

Its a tough business, with sharp elbows, and half promises. Move on and focus on your business. And it wont get you anywhere. Two, no one will care. Not really. I know, but the thing is, someone else will still take their money. Also, no one really thinks VCs are saints. Everyone knows this. I doubt they ever realized they did.

Investment 247

Investment Business 247

SaaStr

JUNE 26, 2025

valuation, reports businesses achieving average deflection rates nearing 70%, with companies like Duolingo pushing well above 80%. These aren’t simple FAQ bots – they’re AI agents that can access customer data, apply business logic, process transactions, and escalate intelligently.

AI 268

AI Sales Generative AI Pricing 268

SaaStr

JULY 11, 2025

While OpenAI dominates headlines with ChatGPT’s viral success, Anthropic has quietly built a business that’s already 40% the size of OpenAI’s revenue, despite having a fraction of the consumer awareness. This institutional backing indicates Anthropic is viewed as a mature, creditworthy business by traditional finance.

ChatGPT 228

ChatGPT Artificial Intelligence Outsourced Development AI 228

SaaStr

FEBRUARY 2, 2025

Owner.com has distinguished itself by consolidating dozens of point solutions into a single, integrated platform that helps small business owners compete effectively online. Her company specializes in API integration platforms that enable SaaS companies to launch integrations faster and automate complex business processes.

AI 222

AI Technical Review Artificial Intelligence Systems Review 222