2022

The Top 10 Pieces of Advice I’d Give to My Younger CEO Self

SaaStr

A ways back, a Naval post on Twitter had my reflecting on the top advice I’d give to my younger CEO self: I missed one of the key Top 10 points — I ran out of 240 characters on Twitter), but thought it might be worth breaking them down in more detail on SaaStr below: 1. Go Long.

How to Write Outbound Sales Emails That Convert

Predictable Revenue

The best outbound sales emails all share a few common characteristics. This post will walk you through how to master each of these traits and increase your reply rates. The post How to Write Outbound Sales Emails That Convert appeared first on Predictable Revenue.

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Best Streaming Software

The Daily Egg

Today, if you want to build your business you need to get closer to your customers, show transparency, and build trust. The post Best Streaming Software appeared first on The Daily Egg. Workflow

Learn how technology enhances your video editing workflow

Trint

Videos are a way for businesses to connect with their audience, empathize with them, and show they understand their struggles. When executed correctly, they are a powerful tool in every marketing strategy.

Customer Preferences: How Community Can Deliver a Simplified Experience

Your customers want a simplified customer experience. Make sure you give it to them with community. Download the whitepaper to learn more!

It’s time to ditch software subscriptions

ITPro

Software firms may have grown addicted to subscriptions, but that doesn’t mean we all need to blindly follow

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Customer Health Score: A Guide to Improving Client Satisfaction

Totango

Customer health score is one of the fastest and easiest ways to assess whether your SaaS customers are satisfied with your product and brand. Knowing this can help you evaluate churn risk and spot opportunities, empowering you to take appropriate action.

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Guide to Customer Retention (Definition, Rates, Strategies & More)

Groove HQ

It's cheaper to keep an old customer than to acquire a new one—with that in mind, we'll walk you through customer retention strategies and ideas. The post Guide to Customer Retention (Definition, Rates, Strategies & More) appeared first on Groove Blog. Customer Support

Unlocking Digital Transformation in SaaS Organizations

Sage Intacct

SaaS companies are benefiting from digital transformation initiatives as catalysts to improve business performance, achieve scale and continually innovate to grow. More than most, finance leaders at these companies know the value of cloud-native platforms as both a supplier and consumer.

7 Creative Plays to Resurrect a Deal Without “Just Checking In”

Sales Hacker

Most deals in a seller’s pipeline are, by default, dead. That’s plain to see because world-class win rates hover around 30%. Even with a team of Account Executives trying their very best to get every single deal done.

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PayOps Fact Sheet

Infinicept's PayOps™ platform helps your business onboard and manage merchants so you can generate payments revenue, control your customer experience, deliver an improved product, and increase valuation.

Product Led Growth: What No One Tells You About That You Really Need to Know

OPEXEngine

One of the best things about the software industry is its unwavering belief that there is always a better way. No mousetrap that can’t be built better. This creates an intoxicating energy that flows through the industry’s consciousness.

Your VCs Are Worried About Public Multiples. Do You Need To Worry, Too?

SaaStr

So we’re in the 5th or so “SaaS crash” since I’ve been doing SaaS. This one is the worst, not because SaaS companies aren’t’ doing well. No, they are doing better than ever. Not because valuations are terrible. No, they are still decent, in absolute terms.

Step by Step Guide to Outbound Sales Call Mapping

Predictable Revenue

Learn the five key steps of outbound sales call mapping so you can put together an effective plan to help you and your outbound sales team close more deals. The post Step by Step Guide to Outbound Sales Call Mapping appeared first on Predictable Revenue.

How to Set Up a Virtual Phone System

The Daily Egg

Virtual phone systems turn rigid, traditional phone communication into a bold new way of interaction and collaboration. The limitless power of VoIP. The post How to Set Up a Virtual Phone System appeared first on The Daily Egg. Operations

A Strategic Guide to Community Gamification

Does creating engaged customers and impacting CS objectives sound interesting? Learn more about how gamification can help your customer success team in our free eBook.

The Intersection of Tech and Journalism

Trint

On May 3rd 2022, Trint will release a whitepaper titled The Medium Really is the Message: How technology transformed journalism… and why the next revolution has already started.

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In This New Era of Software-Led Payments, Where Do Banks and Processors Fit In?

Infinicept

By Michael Bradley, Senior Vice President of Growth, Infinicept By now, it’s clear that we’ve entered a new era, where merchants are increasingly accepting payments through their software and technology providers.

How Will the 52% Correction in the Stock Market Impact the Startup Fundraising Market?

Tomasz Tunguz

The public software sector is weathering the second deepest multiple contraction in the last decade. Only the 2016 reduction of 57% surpasses it.

How to Use Visual Collaboration to Create Winning Customer Experiences

Totango

When it comes to creating winning customer experiences, consistency is key. Your customers should experience the same level of quality from your company at each stage of their journey and from each department in your organization.

Payments 101 Webinar: Demystifying Payments

Speaker: Tracie Poland and Ted Vandeburg

Payments don’t have to be complicated. Whether you're exploring payments for the first time or figuring out how you might put them to work for you, this webinar recording will help you get started.

2022 Guide to Support Email Templates & Examples

Groove HQ

Get free templates and examples of customer support emails that wow customers, improve retention, and enhance brand reputation. The post 2022 Guide to Support Email Templates & Examples appeared first on Groove Blog. Customer Support

Top Qualities to Look For in Your SaaS Startup’s First CFO

Sage Intacct

Bringing on your first CFO can be extremely exciting, and a strong hire can give your business a significant strategic edge. But to make an effective hiring choice, you need to know what to look out for in a great CFO. Software/SaaS Thought leadership CFO Focus SWTL

4 Ways the Pandemic Changed B2B Communication (From A Nationally-Representative Survey)

Sales Hacker

The COVID-19 pandemic changed every aspect of daily life. Too many sales teams, though, are continuing to use the same general tactics they used pre-2020.

The Sales/Marketing Expense Ratio

Kellblog

Question: how much does a $15M SaaS company spend on sales and marketing as a percent of ARR? Answer: 35% (with 45% and 15% as the top and bottom quartiles). Charts like this, from OpenView’s 2021 Financial & Operating Benchmarks survey , help us answer questions like that all the time.

Should Customer Marketing Align with Customer Success?

With outcomes and metrics that align directly, find out why customer success should be the foundation of a customer marketing strategy. Download the free ebook now!

Why We’re All Ready for a CRO or COO Earlier These Days

SaaStr

Dear SaaStr: When Is It Too Early to Hire a CRO or a COO? I used to think CROs and COOs were made up titles until “Late Stage” or so, and in startups, a bit of a sign of weakness. Signs a weak CEO was giving away a fancy title to someone that wasn’t really willing to do the work.

Top 2 LinkedIn Strategies To Generate More Revenue

Predictable Revenue

Digital marketing expert Shiv Gupta shares two outbound sales strategies for LinkedIn that helped his company generate an additional 25-30% in revenue. The post Top 2 LinkedIn Strategies To Generate More Revenue appeared first on Predictable Revenue.

Mailchimp Review

The Daily Egg

Mailchimp is one of the best-known marketing automation platforms on the market, thanks to its hefty advertising budget. The platform promises to. The post Mailchimp Review appeared first on The Daily Egg. Website

Customer Story: Ogilvy Health

Trint

Ogilvy Health has a powerful mission. The creative agency, which specialises in communications for pharmaceutical clients, primarily focuses on telling patients’ stories to a medical audience that includes healthcare professionals, carers and those affected by illness.

Compliance 101: What You Need to Know as a Payfac

This guide will help you understand what compliance means as a Payfac, what these requirements are and where they come from, so you can begin to make sense of it all.