For Entrepreneurs with David Skok

JANUARY 3, 2018

In working with a number of SaaS portfolio companies, I have found that there are two causes of churn that occur more frequently than any others. Customer Success churn SaaS SaaS churn SaaS customer engagement SaaS customer retention SaaS renewals SaaS retention Startup HelpThey are: Failure to successfully onboard the customer Loss of the champion who drove the purchase Looking at these in order: Failure to successfully onboard It’s easy to understand.

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SaaStr

FEBRUARY 3, 2020

Q: What can you do to lower your customers churn rate? If every customer knows “Casey” is her rep, and who she can turn to … churn will go down. Leading to less churn. Don’t lump your smaller customers together with the big ones — or they will churn at a much higher rate.

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Churn Technology Customer Success Pricing 257

ProfitWell

OCTOBER 30, 2019

Most SaaS companies approach churn management all wrong. They spend huge amounts of money and time getting customers in the door but don't think about addressing churn until it becomes a major problem. Why be proactive about churn management? Some churn is inevitable.

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Churn Management Strategy Retention 85

SaaStr

MAY 21, 2020

The post The Silent, Lurking Churn: Activation Rates Less Than 90% appeared first on SaaStr. It took me a little while to see activation rates as literally one of the 3-4 most important metrics in SaaS, but it probably is.

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Churn B2C Customer Success Metrics 221

Speaker: Collin Stewart, Co-Founder & Co-CEO, Predictable Revenue

As you scale your SaaS business, you want to be armed with all the necessary tools to ensure optimal growth, which ultimately stems from how effective your sales team is. After identifying that you have a great product that the market needs, the next step is to determine if you have the proper messaging, if you are using the correct channels, and if you have the most effective tactics in place. Join Co-Founder and Co-CEO of Predictable Revenue Collin Stewart to learn how to use this formula to fast-track your startups’ growth journey.

Scaling

ProfitWell

AUGUST 6, 2019

There’s no more vital metric for a SaaS company to keep track of than churn : the rate at which customers are leaving your business and taking their subscription dollars elsewhere. What is churn analysis? Customer churn comes in many forms. Analyzing churn helps you reduce it.

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Churn Pricing Subscription Customer Lifetime Value 99

Totango

MARCH 3, 2020

A high churn rate can tarnish your enterprise’s otherwise good reputation. The first step to fixing a high churn rate is to learn its causes and how to address them. What Causes a High Churn Rate? Common causes of churn include: Slow setup, slow TTV.

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Totango

MAY 21, 2019

So, instead of always seeking new customers, focus on keeping existing customers happy and preventing churn. Customers can churn for a variety of reasons, and it’s not always clear why they are leaving. The Most Common Causes of Customer Churn.

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ProfitWell

OCTOBER 16, 2019

It’s the question on every SaaS founder’s lips: Is my churn rate too high? A “good” churn rate for one company might be terrible for another. So how do you know what a healthy churn rate is for your SaaS company? What is the average churn rate? customer churn rate).

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ProfitWell

OCTOBER 29, 2019

We all know that churn is the not-so-silent killer of SaaS businesses. In fact, according to Tomasz Tunguz , the median SaaS business loses approximately 10% of its revenue to churn every year. Churn prevention is your proactive strategy for keeping customers around. churn

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Churn Banking Retention Strategy 78

Baremetrics

MARCH 31, 2020

Picture this: Over the past six months, your churn rate has gone from a respectable 4%, to now, over 10%. Or, you can pause, take a step back and analyze what went wrong by doing some churn analysis. Analyzing your churn doesn’t only mean knowing what your churn rate is.

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Totango

JANUARY 23, 2020

You are not powerless in the face of churn. There are almost always indicators that a customer is going to churn, which means that if identified early, a good Customer Success team can mitigate the risk and execute a successful recovery plan. Why Churn Matters.

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Churn Enterprise B2B Management 114

SaaStr

APRIL 1, 2020

Downgrades are not churn. It may be time to segment your “churn” into lost customers vs. downgrades. In a recurring revenue model, a customer that churns is a customer you never really had at all. And A Downgrade is Not Churn.

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ProfitWell

OCTOBER 23, 2019

Their success blinds them to the hidden dangers every SaaS company faces—dangers like high customer churn. Understanding the top reasons why customers churn—and knowing how to adapt your approach and keep them around—is vital for keeping your SaaS business sustainable and profitable.

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Churn Pricing Onboarding Customer Support 74

Totango

APRIL 20, 2020

It is critical to manage churn especially in this time of uncertainty As topline growth may be stagnant due to the crisis, it’s even more important to protect your core base and reduce churn. If you don’t, they will churn. A Checklist for Customer Churn Analysis.

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Totango

MAY 8, 2020

A SaaS churn analysis is more than a quick calculation of your customer churn rate. It provides a window into the causes and effects that are affecting your churn rate, including your customers’ needs and whether they are being met. SaaS Churn Analysis Benefits.

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ProfitWell

JANUARY 29, 2019

If they don’t feel like they’re getting value, then they’ll churn. Hence why annuals can be instrumental in lowering churn and ramping growth. Well, annuals do reduce churn pretty substantially, because your customers have one purchasing decision per year versus twelve.

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Churn Data Subscription Benchmarks 109

ReSci

MAY 31, 2020

The post Sidetrack churn with Ready to Buy, At Risk, and Churned stages appeared first on ReSci. Client Success eCommerce Marketing Guides and Resources at risk churned client success email marketing marketing strategy needs nurturing ready to buy

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ChurnZero

MAY 31, 2019

Churn Monster #12: Championless. It’s now been a full year since we first launched the churn monster blog series, can you believe it? customer churn risk ) and how that churn monster might be successfully defeated. Churn Monster #1 – Disengaged Customer.

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Totango

JUNE 26, 2020

The COVID-19 pandemic increased the risk of customer churn across almost every industry. COVID-19’s effect on customer churn may have already begun, but there is still plenty you can do to increase customer engagement and retain the customers you have worked hard to win.

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ChurnZero

APRIL 17, 2020

Today we are unveiling a new churn monster to talk about this all too real churn risk – the Black Swan. A Black Swan churn monster is a customer who is affected by an unforeseen and very unpredictable circumstance with potentially severe consequences and widespread impact.

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Rebilly | Insights Into Subscription Billing

APRIL 3, 2019

It’s every subscription business’s goal to keep churn as low as possible. Churn — the percentage of customers you lose every month — can be tough to beat, and it can ruin your bottom line. The post How to Use Content to Reduce Churn appeared first on Rebilly. Churn churn customer retention LTVOf course, there are reasons for losing a customer that are completely out of your control.

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ProfitWell

OCTOBER 2, 2019

Understanding which of your customers is most likely to churn can be an anxious business for a SaaS company. There’s a wealth of data on breaking down the likelihood of churn per customer—maybe too much data. What is churn prediction? churn, 2.5% churn, 5.0%

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The SaaS CFO

DECEMBER 8, 2017

Net negative churn occurs when your expansion revenue from existing customers totals more than your lost revenue from existing customers. The post What is Net Negative Churn in SaaS appeared first on The SaaS CFO. Churn Nathan Latka Net Negative Churn

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The SaaS CFO

FEBRUARY 27, 2019

Guide to Churn and Retention Metrics You’ve often heard that churn is a company killer for SaaS and subscription businesses. The post How to Calculate Churn and Retention in SaaS appeared first on The SaaS CFO. Churn Churn Formula Revenue Retention

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Baremetrics

MARCH 23, 2020

I spent over a week speaking with different SaaS founders and marketers about how they successfully reduced churn for their business. churn by doing something every SaaS business should be doing, but most don’t. What is churn? Those are just a few signs of a churn problem.

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Rebilly | Insights Into Subscription Billing

FEBRUARY 21, 2019

If you’ve been in the subscription business for a while, you’re no stranger to involuntary churn — or the desire to reduce it. Even as a new business owner, you probably know churn is something you’ll deal with regularly, voluntary or not. …And involuntary churn is? (A

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Churn Subscription Business Retention 62

Totango

FEBRUARY 5, 2019

Fear of customer churn can make you feel you’re standing above a trap door, like the floor could fall away at any moment. We believe in data-driven, proactive customer success that lets you take control of your churn risk and strengthen your customer relationships. Reducing churn in this customer-centered subscription economy means placing the customer at the center of everything you do. In short, customer knowledge conquers churn fear. Why SaaS Customers Churn.

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Cobloom

MAY 28, 2019

Customer churn is bad. As any SaaS founder knows, some degree of churn is unavoidable - there'll always be customers that cancel their subscription, because of failed payments, cashflow crises or plain unhappiness. That leads into an obvious question: how much churn is too much?

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Cobloom

JUNE 18, 2019

Churn is a really big deal in SaaS. Customer churn, or revenue churn? but which is a "bigger" deal? Today, I'm looking at the differences between these two essential SaaS metrics , and helping you to use them to monitor and improve the growth of your own SaaS startup

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Chart Mogul

SEPTEMBER 18, 2018

Today we're tackling a big one: Churn. If we look back to our MRR Movements chart from the previous lesson, you’ll see that there are two ways in which your SaaS revenue can shrink: either through customer downgrades (contraction) or churn: Churn definitions.

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ChurnZero

NOVEMBER 1, 2019

The Fear of Churn. Here at ChurnZero, we fear churn. And when you fear churn, you fight churn. Will it lead to churn? Fighting Churn is a newsletter of inspiration, ideas and news on customer success, churn, renewal and other stuff and is curated by ChurnZero.

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Close.io

APRIL 8, 2020

saas churnEveryone is looking to cut costs. They’re making lists of software and services deemed nonessential, and sending them to the chopping block. Is your company on the list of software or service your customers are planning to cut loose?

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Kellblog

AUGUST 1, 2019

I think for many sales-aggressive enterprise SaaS startups, a fair amount of churn actually happens at inception. 100% of those customers failed in implementation and 100% of them churned. I call this “ inception churn ,” because it’s churn that’s effectively built-in from inception — the customer is sent, along with a partner, on a doomed journey to solve a problem that the system was never designed to solve.

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ChurnZero

SEPTEMBER 13, 2019

Churn Monster #13: Unlucky Customer. . Well ironically you are in luck, because in honor of this cursed day, we are releasing a new monster in our churn monster series. Good job of turning that unlucky churn monster into a happy, successful customer.

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Chart Mogul

MARCH 14, 2019

Onboarding emails meet churn indicators. Ah, churn. Though the term likely makes you shudder, a customer churning isn’t always as unfortunate as you might think. Churn is a natural part of subscription businesses, but it’s everyone’s goal to make it as low as possible. Churn is calculated after a user has left your service, but what if you could use it for a proactive measures instead of reactive tactics?

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Cobloom

MARCH 2, 2020

Churn is the enemy of subscription-based businesses; it measures the rate at which your hard-won customers cancel their subscription to your service. Fortunately, small improvements in your customer churn rate can have a huge impact on MRR and revenue growth over time.

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SaaSOptics

JUNE 30, 2020

Take a Deep Dive Into Your Data With a Churn Analysis . Take a deep dive into your data, specifically customer churn analysis. . There’s so much to be learned from segmenting your customer data and creating churn profiles. Got Downtime During Covid-19?

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ChurnZero

APRIL 19, 2019

Churn Monster #11: Acquired Customer. It’s time for us to take a look at another churn monster that causes a lot of risk – an acquired customer. Let’s take a look at a scenario involving an acquired churn monster and see what you can do as a Customer Success Manager in this situation.

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Zuora

MARCH 9, 2020

Zuora’s Chief Data Scientist Carl Gold has written a great new book called “Fighting Churn with Data.” The post Book Review: Fighting Churn with Data appeared first on Zuora. It’s a must-read […]. Subscribed Weekly / Thoughts from Tien Tzuo

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