Sales Operations Manager Job Description


Sales operations managers play a crucial role in making sure sales teams are firing on all cylinders. Click here to get a free sales operations manager job description template. ). What are Sales Operations Managers Responsible for?

One of Sales Ops Toughest Jobs: Managing the Managers


Guest blog by Joe Rodden, Sales Systems Manager at Catalant Technologies. On to the last lever: Management. Some of the toughest problems to solve in sales operations are management issues. Train Managers, Too. Stats like this give managers something to actually manage to.

Humanizing Sales Management

Sales Hacker

The post Humanizing Sales Management appeared first on Sales Hacker. Sales Management WebinarsNavigating the uncomfortable conversations is never something that’s typically taught to any leader.

What are the core management roles in a SaaS startup?


Here’s my suggestion of the optimimum timing and sequencing: What Order Should You Hire Your Management Team In? The post What are the core management roles in a SaaS startup? There are plenty of folks to hire, but there’s a basic suite of VPs you’ll need to add on the way from $0.1m

What Is (and Isn’t) Product Management?

Speaker: Steve Johnson, VP of Products, Pragmatic Institute

What are some key signs that the managers that got you to $5m ARR may not be the right managers that will get you to 25m ARR?


Look for dashboards, strong project management, strong pipeline projection after $5m ARR. If you don’t see things getting more organized, that manager can’t scale. Inability to hire great Directors / managers under them. In fact, they say the same thing to their managers.

Evolving your Product Management career ladder

Inside Intercom

Product Management is an elusive craft. The result is that performance reviews can be hard to do well, consistently, across multiple managers. The post Evolving your Product Management career ladder appeared first on Inside Intercom.

4 Website Optimization Experts Weigh In On Project Management Challenges And Opportunities

The Daily Egg

The time when project management was considered a discipline that applies to just a few industries is gone. In 2019, wherever you look, you will find its traces.

Hope for the best or prepare for the worst? How we manage critical incidents at Intercom

Inside Intercom

We’re sharing it now in the hopes that it will help others adopt a better incident management process quickly and painlessly. This is usually managed by an experienced engineering leader. This was managed by engineers with some oversight from engineering leadership.

CRM Product Management is the New Black


Is CRM product management the new kid on the sales block? Without the benefit of detailed CRM product management you’ve already put yourself at a disadvantage. The word on the streets is that being product management savvy is the new silver bullet for smarter selling.

A product manager walks into a bar…

Inside Intercom

Interestingly, as I’ve progressed through this journey, it has struck me that the things that make improv so successful are also traits that can make product managers successful. Product management. Product management. Product management. Product management.

Measure the Immeasurable: Beyond Vanity Metrics

Speaker: Sari Harrison, Product Management Instructor, Product School

Product managers should not build the roadmap. The product team should.

Inside Intercom

When you think of the role and responsibilities of a product manager , two things probably come to mind – prioritization and roadmaps. But should prioritization and roadmaps be the responsibility of product managers alone? Why the bottom up approach to product management works.

The Traditional Product Management Method is Broken

OpenView Labs

According to the State of Salaries report from Hired, Product Manager (PM) was the highest paid tech role in 2018. And yet, the overwhelming majority of companies aren’t leveraging their product managers to the greatest advantage.

Get Promoted to Sales Management (Advice from 17 Experts)

Sales Hacker

Are you in sales and looking to get promoted into management? Now, look at his advice: To become a sales manager, you essentially need to become an extension of your HR team — something every employee can do to make a positive impact on the organization.

The Ultimate Guide to SaaS Product Management

OpenView Labs

It’s easy to forget that SaaS product management is a relatively new, and still emerging, function. For proof, might I suggest the classic post Good Product Manager/Bad Product Manager , which presents a very different vision for the role of product manager than most of us have today).

How to systemize the way your sales reps generate, manage and close opportunities


I have three regional managers, but I’m very hands-on because I’m responsible for the final numbers we deliver. Joe: I have written compensation plans that includes a management-by-objective goal.

The Magic of Intent: Start Knowing The Goals of Your Users

Speaker: Terhi Hanninen, Senior Product Manager, Zalando, and Dr. Franziska Roth, Senior User Researcher, Zalando

How to Manage Complex Sales at Scale

Sales Hacker

The post How to Manage Complex Sales at Scale appeared first on Sales Hacker. AppBuddy Choice Partner Sales Management Webinars

Pleased to meet you: Tips for managing an established team

Inside Intercom

A few months ago, I moved from one business area within Intercom to another, and in the process, I began to manage an existing team. People will worry that they might need to rebuild their position within the team or lose the rapport they had with the previous manager.

How to develop a success management strategy

Chart Mogul

So, after being charged with the task of building a success management program, I got to thinking: how and where do you begin? First, we needed to decide on the number of key accounts — which accounts should be managed? Customer Success Management metrics.

9 Time Management Tips With Your CRM


An intelligently designed space, holding everything you need to manage your complete sales process. Presenting you with an array of great sales-management tools, Teamgate can super-charge your productivity. Another great time management tip is the use of Global Smart Search.

Your 2-Part Metrics Audit for High-Value Products

Speaker: Sam McAfee, Product Development Consultant, Startup Patterns

PODCAST 62: Managing People and Incentivizing Sales Team w/ Kathleen Roberge

Sales Hacker

She’s great at managing people and incentivizing teams. Thinking Outside the Manager’s Box [08:39]. She’s an incredible leader and she has a number of great insights, both about how to manage people and how to incentivize teams, but also how to be a great chief revenue officer.

Sales team management: How to offboard a sales rep the right way

If you don’t have an immediate answer for that question, your sales team management process needs some work. Effective sales offboarding is beneficial for the rep who’s leaving, you as a sales manager, your sales team, and your customers. Ease the transition with help from management.

What would be your top 3 questions for a customer success manager interview ($1M ARR/enterprise SaaS)?


The post What would be your top 3 questions for a customer success manager interview ($1M ARR/enterprise SaaS)? My Top 3, plus a few bonus questions: What are the most important goals / KPIs for Customer Success at a company of our size and stage?

As a manager or CEO, what were some of the dislikable qualities of your worst employee?


But let me outline the negative aspects of managers that in my experience has 99.99% of the time led to them leaving / quitting / washing out in 3–9 months: Can’t meet deadlines. But never in a manager. All great managers can. Yes, this is a sign of a new / green manager.

Leverage Your Organization for Best Product Decisions

Speaker: Rene Kolga, Senior Director of Product and Marketing, Nyotron

Strategy over speed: How video games prepared me for life as a product manager

Inside Intercom

I would get lost in those worlds as I designed environments and overcame crises, managed resources and organized priorities. It is only recently that I realized how much these games resemble my role as a Product Manager. A good product manager will be resolute.

The Best Sales Managers Don’t Chase Revenue: 6 Steps to Get Goal-Setting Right

Sales Hacker

So yes — there are few things more important to you as sales manager than to set goals. Skip right to the 6 steps to influence outcomes as a sales manager >>> Having Goals is NOT Enough to Break Through. Sales Manager Goals — Setting Needle-Moving Targets.

How Many Managers Will You Need This Year?

Tom Tunguz

Both are viable strategies, but hiring a strong management team at every level provides some key benefits. Managers help this by bringing their own network](), spending 30-50 percent of their time interviewing and recruiting, and will on board these new hires successfully.

Manage Anxiety On-The-Go: Blackstone LaunchPad powered by Techstars Spotlight on CALM Neurotech Device


CALM provides a fast acting tool that can be used by individuals to better manage anxiety at home, work, school, or anywhere else that a person may go.”.

Add Value with a Dashboard Refresh: What You Need to Know

Speaker: Miles Robinson, Agile and Management Consultant, Motivational Speaker

Join Miles Robinson, former UX and Design Manager, as he explains the different ways to refresh your dashboards - and how to determine what's the best path to product dashboard success.

As a company founder/executive/manager, what hiring practice did you swiftly abandon?


The post As a company founder/executive/manager, what hiring practice did you swiftly abandon? The one mistake I keep making, even after abandoning swiftly ;), is hiring people that aren’t on your mission.

Keep it fresh: Managing a knowledge base that retains users

Inside Intercom

Show your customers you care about their success by providing a well-managed knowledge base – one that solves problems, saves them time, and ultimately reduces the risk of churn. Here are some of the best practices we use here at Intercom to efficiently manage our help center.

The magic of goal setting: A simple framework for managers and teams

Inside Intercom

How can you make sure, on a Monday, you’re doing the right things all week long – not just as an individual, but as a manager, across your team and organization? As a manager, it’s even harder to support outcome-focused work on a day-to-day, week-to-week basis.

Establishing Data-Driven 1:1s as a Sales Manager

OpenView Labs

Being a data-driven sales manager means, at a high level, understanding how metrics impact one another, how to approach setting goals against key performance indicators (KPIs), and how to coach to the achievement of those goals.

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Embedding Operational Reports: Everything Product Managers Should Know

Speaker: Dean Yao, Sr. Director of Product Marketing, Logi Analytics

Businesses are run with analytics - but companies continue to struggle with interpreting, analyzing, and distributing data. Operational reports help get information to the people who need it most, in formats they understand, and in a timeframe that matters.

Stripe’s Will Larson on engineering and infrastructure management

Inside Intercom

Will Larson has managed infrastructure teams for some of the biggest names in software. All the while, he’s been sharing his latest thoughts on infrastructure, devtools, management and more, on his Irrational Exuberance blog. I hosted Will on our podcast, where we talked about how he keeps his team innovating, hiring generalists vs. specialists, managing in a high growth environment and more. This is the core part of toil management of teams that are pretty underwater.

Introducing Jenny Buch, Talent Manager at Point Nine

The Angel VC

And before long, you need more people (AKA managers) to help other people get s**t things done, too. Recruiting great people can be extremely time-consuming and difficult, but if you don’t manage to build a great team, you are guaranteed to fail.

The Three Layers of Management

Tom Tunguz

Imagine you come across three builders working on the same project. You ask each the same question: what are you working on? The first says, “I lay one brick after the other.” ” The second says, “I’m building a wall.” ” The third, “I’m erecting a cathedral.” ” What is the moral of this aphorism? I see two. The first is to keep the greater vision of our work in mind.

Sales cycles: An actionable guide to sales cycle management

Want my best advice on every aspect of building, managing, and scaling a winning B2B sales team? Transparency : Sales managers can see where reps are killing it and where they need work. Companies with a defined sales process see 18% more revenue growth than companies without one.

Potholes in your Roadmap and How to Fill Them

Speaker: Hope Gurion, Product Coach and Advisor

As a Product Manager, prioritizing work on your roadmap is an important part of your role. To answer roadmap questions, you're probably familiar with frameworks like RICE and Cost of Delay. But products are built by people, and people are messy - unlike these frameworks.