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I Was Wrong. NPS is A Great Core Metric.

SaaStr

It created a lot of discussions and was more controversial then — that NPS was a great core metric. Back then, I wrote that when I was a SaaS founder, I thought Net Promoter Score (“NPS”) was a somewhat dumb, Big Company metric. Track NPS as a core, monthly metric.

Metrics 236
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Glossary: SaaS Metrics

Teamgate

If you are in the SaaS industry and not already tracking metrics – you should be! In this blog post we are keeping things very simple, providing readers with a glossary of definitions for the key SaaS metrics. How to Guides Glossary SaaS Saas Metrics

Metrics 72
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The Fall of the Metric Monolith with Battery Ventures Principal Brandon Gleklen (Video)

SaaStr

Metrics are the key to evaluating success and setting goals, but not every SaaS business should orient itself around the same one-size-fits-all numbers. This flexible mindset creates just the right conditions for embracing evolving business models and new metrics.

Metrics 192
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What metrics are the most important for your product?

Intercom, Inc.

The SaaS industry is full of advice on the perfect product metrics to gauge your users’ activation, engagement, and interactions. If you don’t know exactly what questions you want answered, these product metrics leave you blinded by the very data you hoped would open your eyes.

Metrics 214
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Are You Tracking The Right Product KPIs?

We’ve all got loads of data at our fingertips. Which metrics are the most valuable to keep an eye on? In this eBook, we share the top 10 KPIs every product pro should know. Some of them might already be familiar to you, but others will be brand new.

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How to Improve Any SaaS Metric: Obsess About It

SaaStr

Q: What core SaaS metrics should we obsess about? Beyond MRR growth + managing the burn rate — which really are all that matters … you should obsess over improving every key metric and KPI. First just establish your baseline, for better or worse, in each key metric.

Metrics 243
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Understanding User Metrics Analysis

SaaS Metrics

That’s where knowledge of user metrics comes into play. Blog User Metrics AnalysisHaving a website is essential, but if a company is not using its website to its full potential to engage its customers, that website is practically useless.

Metrics 81
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A Look Back: “SaaS Metrics Masterclass: Key Business Metrics, Pricing Strategies and Billing Models with Stripe’s Head of France and Southern Europe, Guillaume Princen” (Video + Transcript)

SaaStr

Check out this 2018 Europa session with Guillaume Princen, Head of France and Southern Europe @ Stripe, where he talks about the metrics you need to be focused on in your startup. If you don’t have the time to watch the whole session, here are the main metrics you should be mindful of.

Metrics 197
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What Top Metrics do VC Funds Track After They Invest?

SaaStr

Q: What are the top portfolio company metrics that VCs track post-investment? A related post here: What are the most important metrics for SaaS? The post What Top Metrics do VC Funds Track After They Invest? Blog Posts Metrics

Metrics 193
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6 Important Things Founders Get Wrong In Their Core Metrics

SaaStr

SaaS metrics can be more confusing than one might think. My SaaS Metrics Primer: * ARR always = 12x MRR. Look, ARR and MRR aren’t really GAAP metrics. Something important is off in finance, in metrics, in reporting, and/or collections. Blog Posts Metrics

Metrics 208
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The State of Product Leadership Report 2021

Delivery is the top success metric for product leaders. But should it be? This is just one of the findings in this year’s State of Product Leadership report. Download the report to discover more ways product management is changing in 2021.

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Why Lead Velocity Rate (LVR) Is The Most Important Metric in SaaS

SaaStr

The thing is, sales is variant, and sales pipelines have big data quality issues — and worse, sales as a metric is a lagging indicator. Follow other Core Business metrics of course — just understand they aren’t as good.

Metrics 275
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Key Takeaways from the 2022 KeyBanc SaaS Metrics Survey

Kellblog

Unlike Meritech Public Comps , where you can see metrics for the best [1], public SaaS companies, this private company data is somewhat harder to come by (the only other source that springs to mind is RevOps Squared ) and, for most of us, it provides much more realistic comparables than Meritech [2].

Metrics 102
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10 Key Quantitative Metrics That Are Essential for Measuring Success & How To Optimize Them?

User Pilot

Do you want to measure your product’s success using quantitative metrics? You need to have a solid understanding of key quantitative metrics if you want to focus on and improve essential aspects of SaaS businesses like success measurement and customer retention.

Metrics 75
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Two SaaS Metrics That Actually Don’t Matter That Much in the Earliest Days: Absolute Churn and Sales Cycles

SaaStr

Metrics are critical in SaaS, and you need to track them fastidiously. But it’s also important to focus on the right metrics, at the right stage, and not obsess about the less important ones at the wrong times.

Metrics 201
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How Leveraging Data Creates Efficient Product Roadmaps

Speaker: Hannah Chaplin - Product Marketing Principal & Steve Cheshire - Product Manager

In this webinar, Hannah Chaplin, Principal Product Marketing and Steve Cheshire, Product Manager will demonstrate how to use product data to inform your roadmap and evaluate the true business value of feature additions.

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How Technical Credibility & Metrics Will Help You Close More Deals

Predictable Revenue

The post How Technical Credibility & Metrics Will Help You Close More Deals appeared first on Predictable Revenue. As a sales rep it's critical that you're credible about how technical things interact so that you can help customers get to their intended outcome.

Metrics 198
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Dear SaaStr: What are Some Tricks Software Companies Use to Manipulate Churn Metrics?

SaaStr

Q: What are some tricks software companies use to manipulate churn metrics? The post Dear SaaStr: What are Some Tricks Software Companies Use to Manipulate Churn Metrics? Blog Posts Company Stage Early Metrics Resource Type Role / Function Sales Topics

Metrics 208
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Customer Success Metrics That Matter to Investors 

SaaSOptics

We partnered with Fulcrum Equity Partners to get the inside scoop from investors on which customer success metrics they look for and why

Metrics 191
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Product Launch Success: How To Define It & Track Success With Product Launch KPIs, and Metrics?

User Pilot

Do you want to track product launch success with relevant KPIs and metrics but don’t know where to start? Product launch metrics provide valuable insights that you can use to improve your product and increase product growth.

Metrics 69
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Shaping the Future: Product Strategy in the Age of Uncertainty

Speaker: William Haas Evans - Principal Consultant, Product Strategy Practice Lead, Kuroshio Consulting

In this webinar, we'll explore product strategy obstacles and present practices to overcome them while driving clarity and alignment across your executive team.

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How to Measure Customer Loyalty In SaaS: 10 Important Metrics to Track and Improve

User Pilot

Thankfully, there are metrics you can use to expand your field of view and estimate how loyal your customers are. There are ten metrics you can use to measure customer loyalty. LTV is an indispensable metric in SaaS because it connects retention with revenue.

Metrics 73
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Financial Dashboards and Metrics for Software Companies

Sage Intacct

If you’re the CFO of a subscription billing company, you want to bring clarity to decisions, understand where to invest, and track cash-flow and SaaS metrics, in the chaos of dynamic, competitive markets.

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Introducing a16z Growth’s Guide to Growth Metrics

Andreessen Horowitz

Tracking metrics and benchmarking is a critical part of scaling a growth-stage company, but there are a lot of common failure modes. enterprise & SaaS benchmarking key startup metrics

Metrics 89
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What metrics does Baremetrics monitor?

Baremetrics

Baremetrics monitors 26 metrics, and on top of that offers 8 data boosting features so you can get more out of your metrics. If you want to see these metrics in action, you should sign up for the Baremetrics free trial. This metric does not effect your MRR.

Metrics 73
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The Mindset of An Investor Today with Ben Narasin

Speaker: Peter Cowen, Managing Director, Sutton Capital Partners & Ben Narasin, Venture Partner, NEA

Join Peter Cowen, Managing Director at Sutton Capital Partners, and Ben Narasin, Venture Partner at NEA, as they look at the trends and perspectives on investing in today’s climate.

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Talking Burn: Appearance on the Metric Stack Podcast on Cash Conversion Score and Related Metrics

Kellblog

I have to say it was a combination of luck and foresight that I started talking with Allan Wille and Lauren Thibodeau about capital efficiency as a potential topic for their Metric Stack podcast many months ago. Financing Metrics SaaS Startups Venture Capital

Metrics 76
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Help desk metrics: Elevate your customer support with the right insights

Intercom, Inc.

This is where metrics can be invaluable, giving clarity on performance, and circumventing potential issues. But with so much data to consider, how can you define the help desk metrics that matter for your team? What are help desk metrics? Help desk metrics vs. KPIs.

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5 steps to successfully tracking ABM metrics

Kalungi

Metrics are a vital part of B2B SaaS ABM ( account-based marketing ) campaigns; they're essential for knowing what’s working, what’s not, and what needs to be improved, expanded, or scrapped.

Metrics 52
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Top 4 Customer Segmentation Metrics

Baremetrics

The Baremetrics customer segmentation tool helps you divide your customers by any metric you choose. But what are the top customer segmentation metrics? All the data your startup needs Get deep insights into your company's MRR, churn and other vital metrics for your SaaS business.

Metrics 63
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The Mindset of An Investor Today - Arlan Hamilton

Join Peter Cowen, Managing Director at Sutton Capital Partners, and top VCs as they look at the trends and perspectives on investing in today’s climate.

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Customer Retention Metrics: The Metrics That Matter

Totango

There are many different types of customer retention metrics that one can track. Which customer retention metrics have the biggest impact on your business? Because customer health score is a complex metric, calculating it involves an advanced algorithm.

Metrics 64
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Sales Operations 101: Examples, Metrics, Roles & More

CloseSaaS

Sales operations help your sales team close deals faster by streamlining sales processes, building compensation plans, analyzing data & more. Sales Operations

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Content Marketing Metrics that Matter: Are You Tracking These?

Neil Patel

There are very real, specific metrics that show you how well your content is performing. There are also vanity metrics out there that can be more distracting than worthwhile. The 13 Most Important Metrics to Track Your Content’s Performance Metric 1. Metric 2.

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Give Your Executive Team the Metrics They Need to Succeed

Sage Intacct

CFOs should use metrics to intelligently shape and inform their strategies regardless of their industry. But when your industry moves at breakneck speeds as it does for SaaS companies, the metrics, and your visibility around them, become more than helpful.

Metrics 94
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The Mindset of An Investor Today with Mark Mullen

Speaker: Peter Cowen, Managing Director, Sutton Capital Partners & Mark Mullen, Co-Founder, Bonfire Ventures

Join Peter Cowen, Managing Director at Sutton Capital Partners, and Mark Mullen, Co-Founder of Bonfire Ventures, as they look at the trends and perspectives on investing in today’s climate.

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SaaS Metrics 101

OPEXEngine

Here’s a shout out to Dave Kellogg’s Key SaaS Metrics podcast, recently released on Aznaur Midov’s SaaShimi series. Dave does a terrific job explaining the current state of the art on important SaaS metrics. Dave writes regularly about SaaS metrics in Kellblog.

Metrics 52
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Using Customer Satisfaction Metrics: NPS Best Practices

Totango

Luckily, there’s a measure for that, too: customer satisfaction metrics. Therefore, you should not only track customer satisfaction, but you should also empower your customer success team to take action based on the lessons these metrics teach you, customer satisfaction metrics. .

Metrics 81
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The Remaining Performance Obligation (RPO) SaaS Metric

OPEXEngine

This SaaS metric is defined as the sum of Deferred Revenue and Backlog. Public companies report this metric in their filings, but the use of the RPO as a key performance indicator is sporadic. The purpose of Billings as a metric is to provide an indication of future revenue.

Metrics 56
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Using NBA Metrics to Scout Superstar Startups

Andreessen Horowitz

In fact, just as in tech companies, many sports franchises are trying to … The post Using NBA Metrics to Scout Superstar Startups appeared first on Andreessen Horowitz. Uncategorized go-to-market key startup metrics

Metrics 114
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The Mindset of An Investor Today with Tim Draper

Speaker: Peter Cowen, Managing Director, Sutton Capital Partners & Tim Draper, Founder, Draper Associates

Join Peter Cowen, Managing Director at Sutton Capital Partners, and Tim Draper, Founder of Draper Associates, as they look at the trends and perspectives on investing in today’s climate.