A Look Back: “SaaS Metrics Masterclass: Key Business Metrics, Pricing Strategies and Billing Models with Stripe’s Head of France and Southern Europe, Guillaume Princen” (Video + Transcript)

SaaStr

Check out this 2018 Europa session with Guillaume Princen, Head of France and Southern Europe @ Stripe, where he talks about the metrics you need to be focused on in your startup. If you don’t have the time to watch the whole session, here are the main metrics you should be mindful of.

How to Improve Any SaaS Metric: Obsess About It

SaaStr

Q: What core SaaS metrics should we obsess about? Beyond MRR growth + managing the burn rate — which really are all that matters … you should obsess over improving every key metric and KPI. First just establish your baseline, for better or worse, in each key metric.

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Talking Burn: Appearance on the Metric Stack Podcast on Cash Conversion Score and Related Metrics

Kellblog

I have to say it was a combination of luck and foresight that I started talking with Allan Wille and Lauren Thibodeau about capital efficiency as a potential topic for their Metric Stack podcast many months ago. Financing Metrics SaaS Startups Venture Capital

Understanding User Metrics Analysis

SaaS Metrics

That’s where knowledge of user metrics comes into play. Blog User Metrics AnalysisHaving a website is essential, but if a company is not using its website to its full potential to engage its customers, that website is practically useless.

Should Customer Marketing Align with Customer Success?

With outcomes and metrics that align directly, find out why customer success should be the foundation of a customer marketing strategy. Download the free ebook now!

What Top Metrics do VC Funds Track After They Invest?

SaaStr

Q: What are the top portfolio company metrics that VCs track post-investment? A related post here: What are the most important metrics for SaaS? The post What Top Metrics do VC Funds Track After They Invest? Blog Posts Metrics

6 Important Things Founders Get Wrong In Their Core Metrics

SaaStr

SaaS metrics can be more confusing than one might think. My SaaS Metrics Primer: * ARR always = 12x MRR. Look, ARR and MRR aren’t really GAAP metrics. Something important is off in finance, in metrics, in reporting, and/or collections. Blog Posts Metrics

How Technical Credibility & Metrics Will Help You Close More Deals

Predictable Revenue

The post How Technical Credibility & Metrics Will Help You Close More Deals appeared first on Predictable Revenue. As a sales rep it's critical that you're credible about how technical things interact so that you can help customers get to their intended outcome.

Dear SaaStr: What are Some Tricks Software Companies Use to Manipulate Churn Metrics?

SaaStr

Q: What are some tricks software companies use to manipulate churn metrics? The post Dear SaaStr: What are Some Tricks Software Companies Use to Manipulate Churn Metrics? Blog Posts Company Stage Early Metrics Resource Type Role / Function Sales Topics

Customer Success Metrics That Matter to Investors 

SaaSOptics

We partnered with Fulcrum Equity Partners to get the inside scoop from investors on which customer success metrics they look for and why

The Mindset of An Investor Today with Ben Narasin

Speaker: Peter Cowen, Managing Director, Sutton Capital Partners & Ben Narasin, Venture Partner, NEA

Join Peter Cowen, Managing Director at Sutton Capital Partners, and Ben Narasin, Venture Partner at NEA, as they look at the trends and perspectives on investing in today’s climate.

The Remaining Performance Obligation (RPO) SaaS Metric

OPEXEngine

This SaaS metric is defined as the sum of Deferred Revenue and Backlog. Public companies report this metric in their filings, but the use of the RPO as a key performance indicator is sporadic. The purpose of Billings as a metric is to provide an indication of future revenue.

Why NRR is Probably The Wrong Core Metric for Your Customer Success Team

SaaStr

So don’t get me wrong — NRR is a Top 3 Metric for any SaaS company. Or logo retention as a metric can work as well, especially in B2D and other models that grow a lot over the year on their own. Ok this many seem like an odd post on SaaStr.

What metrics does Baremetrics monitor?

Baremetrics

Baremetrics monitors 26 metrics, and on top of that offers 8 data boosting features so you can get more out of your metrics. If you want to see these metrics in action, you should sign up for the Baremetrics free trial. This metric does not effect your MRR.

A High Growth SaaS Playbook – 12 Metrics to Drive Success

For Entrepreneurs with David Skok

Building for Success Business Model SaaS Metrics Startup Help Growth metrics for SaaS companies SaaS SaaS businessI recently gave a talk at the 2018 SaaStock NYC conference in June. I had two goals I wanted to accomplish, present a simple model to understand SaaS business and to show a simple model of a SaaS business and to show the key levers a CEO can pull to achieve the greatest impact on their business.

The Mindset of An Investor Today - Arlan Hamilton

Join Peter Cowen, Managing Director at Sutton Capital Partners, and top VCs as they look at the trends and perspectives on investing in today’s climate.

Top 4 Customer Segmentation Metrics

Baremetrics

The Baremetrics customer segmentation tool helps you divide your customers by any metric you choose. But what are the top customer segmentation metrics? All the data your startup needs Get deep insights into your company's MRR, churn and other vital metrics for your SaaS business.

Customer Retention Metrics: The Metrics That Matter

Totango

There are many different types of customer retention metrics that one can track. Which customer retention metrics have the biggest impact on your business? Because customer health score is a complex metric, calculating it involves an advanced algorithm.

How to improve your websites quality metrics

SaaS Metrics

When it comes to website metrics, SEO performance is often one of the strongest indicators. The post How to improve your websites quality metrics first appeared on SaaS Metrics. Blog quality metricsHow do you know if your website is successful?

What are some of the most important ecommerce analytic metrics you need to know

The Daily Egg

These days, The post What are some of the most important ecommerce analytic metrics you need to know appeared first on The Daily Egg. It’s essential to know the precise information to make an informed decision when it comes to running an eCommerce business.

The Mindset of An Investor Today with Mark Mullen

Speaker: Peter Cowen, Managing Director, Sutton Capital Partners & Mark Mullen, Co-Founder, Bonfire Ventures

Join Peter Cowen, Managing Director at Sutton Capital Partners, and Mark Mullen, Co-Founder of Bonfire Ventures, as they look at the trends and perspectives on investing in today’s climate.

SaaS Metrics 101

OPEXEngine

Here’s a shout out to Dave Kellogg’s Key SaaS Metrics podcast, recently released on Aznaur Midov’s SaaShimi series. Dave does a terrific job explaining the current state of the art on important SaaS metrics. Dave writes regularly about SaaS metrics in Kellblog.

Using Customer Satisfaction Metrics: NPS Best Practices

Totango

Luckily, there’s a measure for that, too: customer satisfaction metrics. Therefore, you should not only track customer satisfaction, but you should also empower your customer success team to take action based on the lessons these metrics teach you, customer satisfaction metrics. .

7 Critical Metrics to Measure the Effectiveness of Your Sales Enablement Strategy

Predictable Revenue

The post 7 Critical Metrics to Measure the Effectiveness of Your Sales Enablement Strategy appeared first on Predictable Revenue. The better, more refined your sales process is, the more regularly you will sell. This is why supporting and training your sales team is so important.

Using NBA Metrics to Scout Superstar Startups

Andreessen Horowitz

In fact, just as in tech companies, many sports franchises are trying to … The post Using NBA Metrics to Scout Superstar Startups appeared first on Andreessen Horowitz. Uncategorized go-to-market key startup metrics

The Mindset of An Investor Today with Tim Draper

Speaker: Peter Cowen, Managing Director, Sutton Capital Partners & Tim Draper, Founder, Draper Associates

Join Peter Cowen, Managing Director at Sutton Capital Partners, and Tim Draper, Founder of Draper Associates, as they look at the trends and perspectives on investing in today’s climate.

6 Reasons Your Business Should Measure MSP Metrics

SaaS Metrics

Measuring your MSP metrics, in particular, helps you achieve quick results and determine where business stands in the market. The post 6 Reasons Your Business Should Measure MSP Metrics first appeared on SaaS Metrics. Blog MSP Metrics

5 Reasons Your Business Should Measure MSP Metrics

SaaS Metrics

Measuring your MSP metrics, in particular, helps you achieve quick results and determine where business stands in the market. The post 5 Reasons Your Business Should Measure MSP Metrics first appeared on SaaS Metrics. Blog MSP Metrics

What metrics are the most important for your product?

Inside Intercom

The SaaS industry is full of advice on the perfect product metrics to gauge your users’ activation, engagement, and interactions. If you don’t know exactly what questions you want answered, these product metrics leave you blinded by the very data you hoped would open your eyes.

The Metrics-driven SaaS Business

Chaotic Flow

My first serious lesson in the criticality of SaaS metrics was about six years ago when I was unexpectedly stumped in a board of directors meeting. In 2014, we not only have a much better understanding of the financial levers that drive SaaS business success, we are on the verge of a metrics revolution in the way SaaS businesses are managed. Today we are witnessing the emergence of The Metrics-driven SaaS Business. The SaaS Metrics Mandate. The SaaS Metrics Universe.

How Can We Stop Under Utilizing a Key User Experience Champion?

Speaker: Miles Robinson, Agile and Management Consultant, Motivational Speaker

With quality assurance/control already embedded in our development process, what if we expand that role to champion usability and customer delight? Join Miles Robinson, Agile and Management Consultant as he discusses how we can educate and equip our QA/QC process to forge champions of customer experience.

Flat Metrics: The One Clear and Simple Sign its Time to “Top” a VP

SaaStr

Really, what you tend to see when you keep a stretch VP too long in their current role is flat metrics. But a VP whose metrics are flat for more than a quarter rarely if even finds a way to reaccelerate growth later.

The Goldilocks Zone of SaaS Metrics

Point Nine Land

The challenge is that no single metric is very meaningful if considered in isolation , which is why my answer to these questions usually starts with “it depends”. We can call that the Goldilocks Zone of SaaS Metrics¹?. metrics marketing saas venture-capital startup

Value Metrics and Why SaaS Companies Need Them

Baremetrics

Value metrics influence how much you charge customers for your SaaS product or subscription service. These metrics determine whether users consider your product or service a good value for the money. Track SaaS metrics with Baremetrics , the No.1 1 What are Value Metrics?

SaaS Financial Metrics: Use Baremetrics for All of Your SaaS Financial Metrics

Baremetrics

There might not be an industry more addicted to its metrics than SaaS, and there is good reason for it. But how many SaaS financial metrics are you really tracking? Baremetrics gives you all the key metrics for your business, including MRR, ARR, LTV, total customers, and more.

User-Centered Development: The Importance of User Empathy to Build the Right Thing

Speaker: Jesse Walker, Product Manager at Canva

As product managers, our primary focus should always be on creating value for our users. When you add the complexities of working in a fast-moving organization, we can sometimes lose sight of the forest for the trees. Join Jesse Walker, Product Manager at Canva, as he shares tips on how to build user empathy into everything you build.

7 Common Vanity Metrics That You’ve Been Using

Baremetrics

I like to say metrics of any sort are designed to answer one specific question about your business (I say this a lot , a lot a lot , maybe too often ), and you track them so that you like the answers. What are vanity metrics? Can the metric’s value be changed on purpose?