Trending Articles

That Super-Successful VP of Sales. Great? Or Just Lucky?

SaaStr

I get sent this resume to review all the time. Director+ of Sales at Slack / Zoom / DropBox / Pick Your Brand Name SaaS Company. Took Hot Start-Up from $0 to $30m as VPS from Day 0. Was there “early” through IPO and did amazing things. That all sounds impressive, for sure. But were they great?

Sales 211

Best Content Management Systems

The Daily Egg

Imagine moving thousands of articles, pages, images, and videos from one place to another. It sounds like an extensive, time-consuming mess because it is. But that’s exactly what you have to do if you choose the wrong content management system.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

How To Get Better at Recruiting. (We All Need To).

SaaStr

90% of my evaluation of any leader that works for me is the quality of people they can get to work for them. This could be wrong… Maybe it should be 95%. — Todd McKinnon (@toddmckinnon) September 13, 2020. Recruiting is tough. I certainly don’t do it well enough.

a16z Podcast: Designing a Culture of Reinvention

Andreessen Horowitz

Since Netflix started in the late 90s as a DVD-by-mail rental service competing with Blockbuster, it has completely reinvented itself… twice – first, when it went from DVD rental to video streaming platform, and then again when it went from … The post a16z Podcast: Designing a Culture of Reinvention appeared first on Andreessen Horowitz.

106
106

Facebook Causes Continue to Show Little Promise as Fundraising Tools

The Monthly Recurring Revenue Guide for 2021

Chart Mogul

Answering the most common and most pressing questions about MRR to guide your 2021 planning. Monthly recurring revenue is one of the least exciting topics to take on in 2020. It is simple (to calculate). Everyone knows what it is about.

More Trending

Best Customer Service Software

The Daily Egg

Customer service is the lifeblood of businesses. From small ecommerce sites to Fortune 500s, organizations of all sizes across every industry must prioritize their customers to be successful. But like everything else in today’s day and age, customer support has gone digital.

Charting the COVID Effect on Fintech

Andreessen Horowitz

Hemingway famously wrote that there are two ways to go bankrupt: gradually, then suddenly. In many ways, the impact of technology on our day-to-day financial choices has followed a similar trajectory.

A Comprehensive Guide to Pinterest SEO

Neil Patel

Although Pinterest is often regarded as the go-to platform for pinning recipes and home décor ideas, it’s also a powerful digital marketing tool. More than 416 million people visited Pinterest each month to explore and categorize ideas they love.

How to Inspire, Grow, and Enable Your Teams in a Down Market

Sales Hacker

The post How to Inspire, Grow, and Enable Your Teams in a Down Market appeared first on Sales Hacker. Career Development Chorus Marquee Partner Live Events

Sales 79

6 Steps to Improving Your Application’s Analytics Experience

No one designs bad dashboards and reports on purpose. So why do so many applications have terrible analytics experiences? Download this ebook for secrets to creating dashboards and reports your users will love.

5 Leadership Lessons Everyone Needs Right Now From GitHub COO Erica Brescia

SaaStr

One of our top sessions from our recent Annual at Home event was from GitHub’s COO, Erica Brescia. For those unfamiliar with her background, Brescia started off as the founder and COO of Bitnami, a 75 person startup.

Best Endpoint Security Software

The Daily Egg

With so many people using personal devices for work-related tasks, cybersecurity is more important today than ever before. Hackers are getting more sophisticated, and protecting your organization’s data needs to be a top priority. Endpoint security software is the solution.

Forward to The Next CMO: A Guide to Marketing Operational Excellence

Kellblog

The folks at Plannuh, specifically Peter Mahoney, Scott Todaro, and Dan Faulkner, asked me to write the forward for their new book, The Next CMO: A Guide to Marketing Operational Excellence. Free download here.). In this post, I’ll simply present the Forward that I wrote for them.

The Most Important Customer Success Metrics to Track and How to Improve Them

Totango

Customer success metrics should always lead to action. The most important metrics are used to reveal the kind of customer experience you are delivering. This knowledge comes with a responsibility to act.

Don't Pick Your Next LMS Until You Read This Guide!

With so many factors and people to consider, how do you make sure you pick the right LMS? It’s simple: This guide covers crucial considerations with actionable advice and professional insights, so you know you’ve picked the perfect eLearning solution.

How to Inspire Your Reps Like Never Before — Even After Cancelling the President’s Club Trip

Sales Hacker

Between rushing to save deals, pivoting products, and adjusting messaging , these last couple of months have been a whirlwind for sales teams. And as the dust has begun to settle, that annual trip to Hawaii — or any President’s Club incentive trip — is out of the question.

What’s Your Loss Rate? You Really Should Know

SaaStr

I am surprised how many CEOs can't answer this question-and-a-half well, or even at all: "Why do you really win deals? Why did your top 5 customers pick you?" " But, all the great CEOs can. — Jason ?BeKind? BeKind? Lemkin ?? jasonlk) September 14, 2020.

Best Cloud Web Hosting Plans

The Daily Egg

With more than 300,000+ web hosting providers on the market today, finding the best hosting plan for your website can be challenging. Whether you’re starting a new website from scratch or looking to upgrade your existing plan, cloud web hosting is an excellent option to consider.

Cloud 172

16 Minutes on the News #41: Tiktok and ‘Seeing Like an Algorithm’

Andreessen Horowitz

SaaSOptics SaaS Metrics Template

Download this template that includes calculations, formulas, definitions and a customizable dashboard. The template includes subscription momentum metrics (ARR, customer count, avg. ARR), churn and retention metrics, and customer lifetime value metrics.

Best Business Phone Systems

Neil Patel

Disclosure: This content is reader-supported, which means if you click on some of our links that we may earn a commission. Phone communication plays a critical role in today’s business landscape. Practically every business, regardless of size or industry, needs to have a business phone system.

Become a Revenue Architect (and Level Up) With a Revenue Engine Framework

Sales Hacker

Revenue Operations is at the forefront of a paradigm shift — to view the buyer’s journey as a seamless thread across multiple people, systems, and value propositions.

The Top 10 Videos of the Week: ClickUp, YCombinator, Unsplash, ZoomInfo and More!

SaaStr

This week was our “dead week” at Team SaaStr where we rest and recover a bit from 2020 SaaStr Annual at Home. Look for more news soon on our next big digital event, new products, and more — soon!!

Churn 202

Best Dedicated Hosting Plans

The Daily Egg

Dedicated servers are the top of the line in web hosting. As the name implies, your website won’t be sharing server resources with any other sites—you’ll have a server all to yourself.

162
162

Why Distributed Tracing is Essential for Performance and Reliability

Speaker: Daniel "spoons" Spoonhower, CTO and Co-Founder at Lightstep

Many engineering organizations have now adopted microservices or other loosely coupled architectures, often alongside DevOps practices. Together these have enabled individual service teams to become more independent and, as a result, have boosted developer velocity. However, this increased velocity often comes at the cost of overall application performance or reliability. Worse, teams often don’t understand what’s affecting performance or reliability – or even who to ask to learn more. Distributed tracing was developed at organizations like Google and Twitter to address these problems and has also come a long way in the decade since then. By the end of this presentation, you’ll understand why distributed tracing is necessary and how it can bring performance and reliability back under control.

5 Stakeholder Engagement Best Practices to Improve Customer Communication

Totango

Your communication with your customer is the force multiplier that can unlock the full potential of your product. The advice, lessons, and encouragement you provide can guide your customer to achieve maximum return on their investment and drive growth that benefits both of you.

The 6 Best Digital Strategy Companies of 2020

Neil Patel

According to Smart Insights, 49 percent of organizations don’t have a clearly defined digital strategy. Choosing the right digital strategy for your business is essential. Experience helps you sift through what to do differently, what not to do, and where to focus your energy.

Guide Your Team to Successful Personalization at Scale with Technology

Sales Hacker

Unfortunately, when the quantity of messages increases, the quality of the outreach often suffers. And in a post-COVID world where people are starved for human connections, CSOs need to ensure their need for speed doesn’t get in the way of personal, meaningful communication.

Cloud is Eating all of Technology and Software… Is it Sustainable?

SaaStr

In case u missed @SaaStrAnnual State of the Cloud w @bdeeter @TheValuesVC. ??Future Future of work = remote ??Privacy Privacy debt = new technical debt ??Cloud Cloud proliferating globally ??B2B B2B txns moving online ??APIs APIs driving innovation ??Automation Automation at scale.

The Connected Journey: Developing your Empathy to Strengthen Strategies for Customer Relations

Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises

It is well known that empathy is a key ingredient in creating lovable products, yet not all products offer the best customer experience. From meeting stringent deadlines to insufficient resources being available to carry out customer research, there is a range of reasons why customer empathy could be missing in product development. Join Esther Kieft, as she breaks down using empathy at a distance to evaluate the problems that customers are experiencing during this global health crisis.

Blind co-founder Kyum Kim on the hidden power of anonymity

Inside Intercom

But, there’s one company who believe that’s not always the case. Kyum Kim is the Head of U.S. Operations and co-founder of Blind , the anonymous social platform for verified professionals.

16 Minutes on the News #40: Apple and the ‘Doctor’s Office on a Wrist’

Andreessen Horowitz

We cover the latest coming out of Apple’s event yesterday, focusing on their new watches (including a lower price model); new sensors (including blood oxygen); and services for healthcare.

The Best CRM Software (In-Depth Review)

Neil Patel

Disclosure: This content is reader-supported, which means if you click on some of our links that we may earn a commission. Without customers, your business wouldn’t exist. I guess it could… but you wouldn’t last long without a stream of revenue helping you keep the lights on.