Intercom, Inc.

JUNE 27, 2018

If there’s one perennial problem all businesses face, it’s this: how do we grow? We’ve just launched our latest book, The Growth Handbook. Perhaps you’re acquiring customers but they’re not sticking around.

Acquisition 157

Acquisition Retention Metrics User Experience 157

SaaStr

NOVEMBER 23, 2019

Don’t carry perennial poor performers into 2020. Firing tons of sales reps each year only works in the movies. But don’t waste leads. You have to put your precious leads in the hands of reps that can actually close them. Instead, just give those leads to better performers. Watch magic happen. As more of those leads close.

Scale 223

Scale Sales Hiring Sales Investment 223

Intercom, Inc.

AUGUST 25, 2020

Paul Grice , a 20th century philosopher of language who studied how conversation works, is a perennial touchstone for teams working in AI, linguistic engineering, and conversational design. Along the way, we’ll explore how conversational UX – cooperative exchanges of inputs and outputs – closes gaps between products and users. Deservedly so.

Communication 290

Communication Software AI Engineering 290

Intercom, Inc.

JULY 8, 2020

Conversational support solves a perennial problem that all support leaders face: do more with less. At Intercom, automation in our team inbox – saved replies, article suggestions, apps – has been a game changer for how we deliver a good support experience. The outcome: happier customers who are here to stay and grow with us.

Headcount 203

Headcount Social Media Customer Support Scaling 203

CloudGeometry

MARCH 14, 2022

Start with one customer-facing application feature For engineering executives, mapping the organizational structure into how applications are decoupled and divided up among the specialized is a perennial challenge.

DevOps as a Service 130

DevOps as a Service Well Architected Framework SaaS AWS 130

Intercom, Inc.

DECEMBER 21, 2020

Given everything that was going on this year, it sometimes felt hard to make space for a deep dive on a topic of perennial interest in the product space, but that’s exactly what Paul managed to do in Product Judgment: How some people can repeatedly create product success. Contemplating the art of product management.

Healthcare 232

Healthcare Technical Review Communication Innovation 232

Intercom, Inc.

APRIL 17, 2018

It was a revelation to me that a perennial downside of email – non delivery – was also a problem with snail mail. So to save you trawling through all 200 pages, I’ve picked out the top nuggets of timeless sales writing advice from Kennedy that we can all learn from today. Make sure your sales message is seen.

Sales 165

Sales Banking Pricing Consulting 165

Kellblog

MARCH 13, 2021

I’m working with a lot of different companies these days and one of the perennial topics is pipeline. Do we have enough ? Is it spread across reps in a healthy way ? Should I build pipeline then hire reps or hire reps to build pipeline ? From where should pipeline be sourced and to what extent? [1].

Sales Hiring 145

Sales Hiring Forecasting Sales Metrics 145

BetterCloud

FEBRUARY 22, 2023

With tools like SMPs, the perennially elusive zero ticket queue has gotten much closer in reach, with its ability to automatically resolve incoming help desk tickets. For the other levels of IT, their #1 metric was reducing the number of help or service desk tickets. Today’s IT teams are very focused on “getting to zero” in the ticket queue.

Headcount 52

Headcount Metrics Interviewing SaaS 52

Intercom, Inc.

AUGUST 14, 2018

Here’s just three examples of articles we’ve published that answer perennial questions: What are the best ways to improve my product? (Sidenote: the rise of voice interfaces means if you want to improve your SEO you need to start thinking about answering questions not simply targeting keywords.). How to make product improvements.

Content Marketing 182

Content Marketing Technical Review Travel Software Review 182

Sales Hacker

OCTOBER 27, 2021

Next, identify management challenges or perennial problem spots that can be improved or scaled with the use of AI. Most organizations use multiple tools but the core tech stack typically includes an LMS, CMS, coaching tool, reinforcement tool, and call coaching.

AI 102

AI Scale Technical Review Artificial Intelligence 102

Neil Patel

JUNE 18, 2021

LinkedIn is a perennially underrated social media platform. It’s not always easy to quantify how effective you are on the platform though. Enter LinkedIn’s Social Selling Index. This handy metric tells you exactly how effective you are as a social seller while highlighting how you can improve.

Social Media 124

Social Media Benchmarks Metrics Branding 124

BetterCloud

DECEMBER 20, 2022

Improving security is a perennial IT budgeting issue, and 2023 is likely no exception. Instead of building a SaaS governance policy and better managing shadow IT or improving SaaS data security, IT is mired in tedious tasks like offboarding.

Operational efficiency. 52

Operational efficiency. Scale Government SaaS 52

OPEXEngine

OCTOBER 18, 2021

But resistance to change and the perennial “lack of” issues—lack of prioritization, money, time, skills, and staff—also get in the way. Even armed with a good understanding of the term, most SMBs still confront many other challenges. Concerns about security, integration, and just figuring out which solutions will work best, top the list.

SMB 49

SMB Cloud Business Model Technology 49

Tom Tunguz

JANUARY 7, 2014

And of course, there’s the seemingly perennial SMS-enabled refrigerator or washing machine. These headless computers are little portable bricks of compute and storage that are designed to be connected and disconnected from screens at work and home.

Trends 100

Trends Wireless Innovation Technology 100

Tom Tunguz

JANUARY 2, 2016

A perennially important category, e-commerce is constant in the series A market at 15%, but declining in the seed market, falling from 15% below 10% in 2015. Media companies trade at lower multiples than traditional software companies, but the impressive growth of new entrants like Upworthy may entice investors to reconsider.

Startup 113

Startup Marketplace as a Service Social Media Advertising 113

SmartKarrot

JANUARY 10, 2023

Role: Head of Customer Success Location: Remote, Boulder, CO, United States Organization: Perennial As a Head of Customer Success, you will develop, implement, and manage an integrated customer success and account management program that aligns with commercial and operations targets. Apply here: [link].

Customer Success 19

Customer Success Technical Review Outsourced Development Systems Review 19

Sales Enablement, SaaS and Growth

SEPTEMBER 25, 2017

Despite what you may think, productivity is a perennial, rather a millennial challenge. There’s a limited number of hours in the working week, so the challenge is to use our time so that we not only produce our best work, but also clearly understand what’s going to have the biggest impact.

Underperforming Technical Team 138

Underperforming Technical Team Sales Hiring Communication Advertising 138

ChurnZero

AUGUST 21, 2020

As the last week of August creeps upon us, the end-of-summer angst begins to take hold – a perennial flashback from our once dreaded back-to-school summoning. To better capture this sentiment as an adult, some say that August is like the Sunday of summer.

Customer Success 84

Customer Success Technical Review AI Trends 84

Sales Enablement, SaaS and Growth

OCTOBER 16, 2017

However, what I do hope this post does is challenge conventional wisdom and offer a fresh perspective on what is a perennial sales enablement challenge. As is often the case, things are rarely clear cut, and black or white, and a blended, adaptable approach is what we’ve found works best.

Sales Enablement 100

Sales Enablement Sales Recruiting Scale Sales 100

ProfitWell

MARCH 10, 2020

Robert explains that many years ago Disney understood that these products could become perennial favorites. After a film had been released and made available for purchase, Disney would essentially stop selling that film until its next re-release. Michael was interested to know if this created value for Disney? They’re high value.

Pricing 52

Pricing Entertainment Software Review Consulting 52

The Marketing & Growth Hacking Publication

MARCH 27, 2019

They teamed up with premium ice cream brand Killinchy Gold, and perennial kiwi favourite Tip Top, to create custom Whitaker’s flavoured ice cream tubs and bars. National news stories told of how quickly they sold out at supermarkets, which amplified the demand even more.

Pricing 40

Pricing Growth Hacking Social Media Airlines 40

Sales Enablement, SaaS and Growth

JUNE 5, 2017

While measuring a brand is a perennial challenge, this doesn’t mean it shouldn’t be a priority. It’s also possible to track online sentiment, mentions and content consumption as an indicator of brand strength. But for me, branded search traffic, people typing your brand name into a search engine is the leading indicator of brand strength.

Branding 112

Branding Outsourcing Services Investment SaaS 112

SaaStr

DECEMBER 23, 2020

Tamar Yehoshua: This is a perennial question because people feel left out if they’re not included and they want to be there. How do you think about and advise on the right people to bring into the product reviews and how you structure that? The rule that I try and use is no bystanders.

VP of Engineering 231

VP of Engineering Software Review Technical Review Underperforming Technical Team 231

SmartKarrot

JULY 6, 2020

As a function Customer Success is perennial and dynamic. Hence inculcating a solid Customer Success program that is fine-tuned to your customer’s journey is the wise thing to do. The components of a Good Customer Success Program . This is possible by focusing on the following key components of a Customer Success program: .

Customer Success 10

Customer Success Technical Review Systems Review Customer Lifetime Value 10

SaaStr

JULY 22, 2020

I’m Alex Konrad, the editor of the Midas List at Forbes and Ann is a perennial Midas Lister and Nicole here joining us just made up and comer list of frankness people who are likely to make a Midas List in the future so you have the present and the future of the list hopefully here.

Venture Capital 216

Venture Capital Investment Travel Marketplace as a Service 216

Neil Patel

FEBRUARY 17, 2021

They are an uber-effective (and perennially underused) marketing tactic. Employee spotlights let you tell the world about top employees and explore their contributions to your company. Employee spotlights aren’t just a way to recognize and reward loyal, hardworking employees. They can help humanize your brand and, ultimately, boost sales.

Sales Recruiting 141

Sales Recruiting Sales Hiring Social Media Sales 141

Intercom, Inc.

JANUARY 26, 2022

In a modern world where customers are perennially busy, the most personal thing you can do is respect their time. But with the development of automation, like bots and contextual help content, we’ve significantly changed our perception of what being personal means.

Underperforming Technical Team 209

Underperforming Technical Team Customer Support Scaling Trends 209

Intercom, Inc.

OCTOBER 29, 2019

In this way, segmentation can remain a perennial tool for understanding and serving your customers. At Intercom, we have complemented market-based segments with needs-based personas to inform product development, packaging, and pricing. Customer segmentation is a team sport.

Business 184

Business B2C Scale Headcount 184

InsightSquared

JANUARY 15, 2021

One perennial challenge is helping everyone on your sales team understand how they can make the best use of their time. . Use dashboards and reporting to look for triggers such as long response times for inbound emails, lack of decision-maker engagement, quantity of deal pushes, limited number of contacts, and more.

Machine Learning 71

Machine Learning Artificial Intelligence Forecasting Systems Review 71

Intercom, Inc.

FEBRUARY 17, 2022

So, unfortunately, Crap stayed true, and it’s still a perennial. Whereas if you can get up to that tail, that right side of the bell curve, and have that kind of content brand, you’ve got your advantage back. It still gets a lot of reads every year, even though it feels old news for me now.

Content Marketing 209

Content Marketing Marketing B2B Branding 209

Intercom, Inc.

SEPTEMBER 18, 2018

It’s a perennial problem, but stay tuned to find out how we’re planning to make major improvements in this space. Whether it’s in crafting a saved reply, or writing an article that Operator will suggest to a customer, the sweat of a human’s brow is still needed to make sure that question gets answered.

Customer Support 157

Customer Support Payment Features Education Churn 157