As Software Platforms Grow, So Do the Oligopolies

Software Platform Consulting

Before We Get to Software… Warren Buffett recently announced that he was buying airline stocks. This is a man whose greatest quotes include many disparaging remarks about the airline industry (see here ). My favorite Buffett airline quote is: Since our purchase, the economics of the airline industry have deteriorated at an alarming pace, accelerated by the kamikaze pricing tactics of certain carriers. So why would the Oracle of Omaha invest in airlines now?

Thanks to Asana, G2, Globalization Partners, Payhawk, and Salesloft for Sponsoring SaaStr Europa 2022!

SaaStr

Global customers such as Amazon, Japan Airlines, Sky, and Affirm rely on Asana to manage everything from company objectives to digital transformation to product launches and marketing campaigns. We wanted to give a special shout-out to some of our newest sponsors for SaaStr Europa 2022.

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Welcome to the new world of business travel

IT World

The COVID-19 pandemic crushed the business travel industry, hammering trade shows, hotels, airlines, and other services. As video meetings went mainstream, the industry’s loss was Zoom’s gain. But now, restrictions are being lifted. As a result, business travel is coming back.

10 Tips to Help Manage the Burn

SaaStr

This always gives your revenue a boost, at very little additional cost beyond a lot of time and a few airline tickets and hotel rooms. So for many of us in SaaS, these are still the best of times. The Cloud is bigger than ever, CIOs are buying more than ever, and SaaS is still on a roll.

Why Covid-19 Has Been Great for SaaS VCs. Or at Least, Their Portfolios.

SaaStr

Our airlines are barely hanging on. Ok we are facing unprecedented times. As much as 33% of the U.S. is underemployed or unemployed, or has given up looking. Retail is imploding. Schools are closing everywhere. It’s simply terrible and unprecedented. And yet … and yet.

What is optional product pricing? Definition, examples & our take

ProfitWell

Airlines and special requests - With the rise of budget airlines, the airline industry has needed to slash prices. You'll also pay extra to check bags, for headphones to hear the in-flight movie, and for anything else the airline can think to charge you for.

Best Business Credit Cards

Neil Patel

Airline Affiliate Credit Cards. Certain credit cards are associated with specific airlines. Your perks will be even better when you travel with that airline. These cards make sense for those of you who travel frequently and are loyal to a particular airline.

2021 Planning and Global Economic Collapse

SaaStr

Every airline without government support will collapse. OK so this I think the first negative or at least “bummer” post I think I’ve ever written on SaaStr in 8 years.

10 Learnings From Jeff Lawson (CEO Twilio) + Byron Deeter (Bessemer Ventures): “Adapt, Plan, Deliver”

SaaStr

Both in unimpacted industries, but also in the heavily impacted industries. “Maybe even go solve a problem for the airline industry today. Our recent SaaStr Summit: Bridging the Gap was the first time I’ve had a chance to be a participant at a SaaStr event in a long, long time.

In a Crisis, This Is What Good Looks Like

OPEXEngine

In the early stages of a major business transformation, the leaders of a large global airline faced an urgent new priority—responding to the impact of Covid-19 on employees and passengers.

SaaStr Annual 2020 is Coming. Hear from these Amazing Speakers!

SaaStr

Since then the company has grown to millions of registered users and counts companies like American Airlines, Zendesk, Groupon, Nasa, Leap Motion and MGM amongst its customers. It’s hard to imagine but SaaStr Annual 2020 is just around the corner. We’ve been tinkering away trying to line up the absolute best experiences and content for you, our awesome attendees. So, ready for a sneak preview? After the jump, we have the very beginning of our stellar speaker line-up.

A Look Back: Everything Breaks When You Go Into Hypergrowth Mode, with UiPath’s CMO (Europa Video + Transcript)

SaaStr

I can give you marketing examples about how robots are sitting on my laptop and then in the cloud doing work for us that we hate doing, the work that is done in a contact center or in an airline or work that’s done in your finance business.

29 Latin American SaaS Superstars

SaaStock

Airnguru provides a pricing intelligence technology for airlines. With Airnguru, airline companies can boost their profits and decrease the necessary time-to-market. The Latin American SaaS landscape is hustling and bustling, having seen more IPOs in the last 6 months than the previous 20 years combined. We are excited to be part of its history in the making as we bring SaaStock to Sao Paulo from April 23rd to the 25th.

What Is Optional Product Pricing and How to Use it Successfully

Baremetrics

Plane tickets and checked bags While plane tickets are not cheap, discount airlines have slashed their prices by making you pay extra for everything—added leg room, checked bags, use of the overhead compartment, drinks, food, priority boarding, seat choice, and whatever else they can think of.

CFO’s pricing metric helped SaaS company get through COVID-19

OPEXEngine

Golden started his career as a lawyer in a large private law firm, Akin Gump Strauss Hauer & Feld, and then migrated to the industry as a lawyer with American Airlines and then its subsidiary, Sabre, a travel management company, before moving to the finance side at Sabre.

Banking & Finance CIOs on How Coronavirus Changed Software Services Demand

Kraftblick

For example, many restaurants have closed and laid off their employees…hotels, rental cars, airlines, businesses catering to tourism are shutting down. How did COVID-19 influence the purchase process of banking and finance companies – clients of software companies?

The top SaaS companies ruling the East Coast

SaaStock

Plusgrade is a leading upgrade and revenue technology solutions provider for the global airline industry. As we wrote in our launch post about expanding SaaStock New York into SaaStock East Coast , our main aim is to foster a community of top SaaS companies that spans all the way from Florida to Quebec. The SaaS industry’s beating heart will probably always be New York, and it will also be the home of SaaStock East Coast on June 4-6.

What is economy pricing? Definition, examples, and expert opinions

ProfitWell

Budget airlines : Many airlines will provide economy pricing to fill seats in their planes, offering much lower prices for the first seats that are purchased and scaling up the price as availability decreases (which incorporates premium pricing as well).

7 Companies Show you their Customer Experience Strategy

Upscope

7 CX strategy examples Avast cyber security Kone elevators Gusto payroll and HR service Dell computers A US Airport Southwest Airlines Nordstrum Why have a CX Strategy? And the airline may lose my bag, so best to carry it onboard. There are many articles on developing a customer experience (CX) strategy so seeing a range of practical examples will help put them into perspective.

Lock-in vs. stickiness in SaaS: Retaining customers the right way

Chart Mogul

Airline loyalty programs – “I need to keep flying with [airline] otherwise I’ll lose my platinum status!”. My airline loyalty program allows me to fly around the world with perks I wouldn’t normally have access to. There are many ways to get customers to stick around, but they're not all equal. Let's take a look at the fine balance between holding users captive and making them want to stay.

Quora has been hacked, but you can do these 4 things to avoid being breached

Audacix

Remember: culture eats strategy for breakfast Answer this for me: why do new airlines have more crashes per thousand flights than airlines that have been around for 50 years? It's because older airlines have a CULTURE of safety. A know-how and manner of operating that kneels at the alter the ultimate truth in the airline business: dead passengers don't buy air tickets. The quora hack proves that no company with web or mobile applications is safe from being hacked.

How do in-person sales or customer success impact WTP and churn?

ProfitWell

Yet, there’s obviously some deep costs (in time and money) that come with pounding the pavement and racking up airline miles. Subscriptions are all about relationships. And this week's question from Jason Hamilton at Testlauncher got us thinking about a crucial part of building those relationships – actually meeting our customers face-to-face. To see how in-person sales and customer success affects the long-term success of subscriptions, we looked at the data from over 3.5

Smaller SaaS More Vulnerable than Larger in 2020

OPEXEngine

Of course, any company, whether large or small, selling to markets most directly impacted by Covid, such as travel, airlines, and restaurants, will be hard hit regardless of their financial strength coming into 2020. What a difference a few months makes!

Imagine if you had Your Own Personal Experts for Everything

Upscope

She tells you the flight she took previously, the airline, the best landing time to go straight to check-in at the airbnb. When you can interactively guide someone across the internet using new technology, what does that allow?

Virtual Selling Is Here To Stay: 3 Benefits of Remote Sales

Sales Hacker

That represents 55% of airline revenues. Virtual selling is more than just a workaround for social distancing. It’s become clear that virtual selling offers long-term benefits in a post-pandemic world.

A Primer on B2B Marketplaces: Challenges and Opportunities

Point Nine Land

Before cargo.one After Not only did they build a front-end to enable seamless booking on the demand (freight forwarder) side, but they also built a SaaS tool on the supply side to help airlines digitize their back-office and manage their revenue.

B2B 72

Sequencing Business Models: The Types of Marketplaces

Casey Accidental

Just look at airlines. This is part two of a three part series on sequencing business models. This essay is a collaboration with Gilad Horev.

??Shep Hyken on getting customers to come back again and again

Intercom

I talked to a number of people and asked them, “If every airline took away the miles and you couldn’t get those free trips anymore, would you continue to fly on that airline?” Customer loyalty is the ultimate goal for anyone working in customer experience.

One of the Best Business Opportunities in the Next Decade

Tomasz Tunguz

In other words, instead of buying one engine and a service contract, a major airline would buy 100,000 flight hours from GE with a guaranteed level of engine uptime. Airlines benefit by winning greater predictability, fewer delays, and consequently greater profitability. The real promise of the Internet of Things isn’t simply linking millions of devices together, just like the real innovation of the web wasn’t networking a bunch of computers.

The SaaS superstars of the East Coast

SaaStock

Plusgrade is a leading upgrade and revenue technology solutions provider for the global airline industry. As we wrote in our launch post about expanding SaaStock New York into SaaStock East Coast , our main aim is to foster a SaaS community that spans from Florida to Quebec. The SaaS industry’s beating heart will probably always be New York, and it will also be the home of SaaStock East Coast on June 4-6. However, we believe in giving the entire coastline a chance to flourish.

How to Adapt Your Marketing During the Coronavirus (COVID-19)

Neil Patel

Delta Airlines is currently burning $60 million a day. It’s been roughly a month now since the Coronavirus started to flip our lives upside down.

Benn Stancil, founder of Mode, on how data science can help us make better decisions

Inside Intercom

And it made me think: are there some airlines that are just able to fly faster? I looked at different routes and was like, “Are there changes in the speed of different airlines? There were actually some airlines that were consistently a couple minutes faster.

Data 67

How to Hire A Great VP Sales: The Full Video and Transcript

SaaStr

It’s like United Airlines. SaaStr is Turning 10! As part of that, we wanted to look back at some of our most iconic content and sessions.

Sales 226

You should be hungry for feedback

ProfitWell

We use a lot of market panelists (people who are paid with cash, airline miles , donations to charity, etc.) Today (really, every day) feedback is not negotiable. Plus, GrubHub launches a subscription to get ahead of the competition.

SaaStr Podcasts for the Week with Facebook Workplace and Slack ? May 29, 2020

SaaStr

A very large airline, we’ve seen real uptick in usage of Workplace, particularly during COVID.

Dreamforce, BoxWorks, Arse-Kissing, and Behavioral vs. Attitudinal Loyalty

SaaStr

The classic example of Behavioral Loyalty is say United Airlines. Back in the day, I was meeting with one of Adobe Sign’s largest customers at that time, Groupon. I’d flown all the from the Bay Area in the darn middle of a windy winter.

The Hard Truth: Revenue Management Complexities Unique to SaaS

Chargify

SaaS companies face some unique challenges that simply aren’t an issue for airlines, travel, hospitality, and other sectors where revenue management has been successfully applied in the past. . Revenue management is about predicting customer behavior to maximize revenue.

An Abbreviated Guide to Customer Satisfaction Surveys (NPS®, CSAT, CES)

ChurnZero

Example: An interaction with an airline’s support center to change a flight. If you’re new to customer satisfaction surveys and have searched the topic online, then you already know that there’s a trove of information on the subject. So, as your research primer and to help you get up to speed, we created an abbreviated guide that covers three of the most popular survey types: NPS®, CSAT, and CES.

Jeff Toister on a guaranteed customer experience

Intercom

In the news here today, there’s an airline I won’t name that canceled over 2,500 flights over the past couple of days. I talked about this airline a moment ago.

The Subscription Model is the New Standard

SaaSOptics

Another example is airline industry analysts use metrics like load factor, yield, and available seat-miles. Magazines, newspapers, life insurance, phones, security services, and a long list of products and services have been sold for decades using the subscription model. What has changed? The model has not really changed, but the relative importance has. The difference now is how important and meaningful the subscription model has become to the national economic engine.