As Software Platforms Grow, So Do the Oligopolies

Software Platform Consulting

Before We Get to Software… Warren Buffett recently announced that he was buying airline stocks. This is a man whose greatest quotes include many disparaging remarks about the airline industry (see here ). So why would the Oracle of Omaha invest in airlines now?

Navigating subscription in the air

ProfitWell

The airline is clearly thinking that if the program is a success, other airlines may follow suit using this model. But Etihad is not the first airline to offer this service. Maybe we’ll even challenge our crew to do a Pricing Page Teardown episode on airline subscriptions.).

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SaaStr Annual 2020 is Coming. Hear from these Amazing Speakers!

SaaStr

Since then the company has grown to millions of registered users and counts companies like American Airlines, Zendesk, Groupon, Nasa, Leap Motion and MGM amongst its customers. It’s hard to imagine but SaaStr Annual 2020 is just around the corner.

29 Latin American SaaS Superstars

SaaStock

Airnguru provides a pricing intelligence technology for airlines. With Airnguru, airline companies can boost their profits and decrease the necessary time-to-market.

What is economy pricing? Definition, examples, and expert opinions

ProfitWell

Budget airlines : Many airlines will provide economy pricing to fill seats in their planes, offering much lower prices for the first seats that are purchased and scaling up the price as availability decreases (which incorporates premium pricing as well).

Quora has been hacked, but you can do these 4 things to avoid being breached

Audacix

Remember: culture eats strategy for breakfast Answer this for me: why do new airlines have more crashes per thousand flights than airlines that have been around for 50 years? It's because older airlines have a CULTURE of safety.

The top SaaS companies ruling the East Coast

SaaStock

Plusgrade is a leading upgrade and revenue technology solutions provider for the global airline industry.

Lock-in vs. stickiness in SaaS: Retaining customers the right way

Chart Mogul

Airline loyalty programs – “I need to keep flying with [airline] otherwise I’ll lose my platinum status!”. My airline loyalty program allows me to fly around the world with perks I wouldn’t normally have access to.

How do in-person sales or customer success impact WTP and churn?

ProfitWell

Yet, there’s obviously some deep costs (in time and money) that come with pounding the pavement and racking up airline miles. Subscriptions are all about relationships.

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One of the Best Business Opportunities in the Next Decade

Tom Tunguz

In other words, instead of buying one engine and a service contract, a major airline would buy 100,000 flight hours from GE with a guaranteed level of engine uptime. Airlines benefit by winning greater predictability, fewer delays, and consequently greater profitability. The real promise of the Internet of Things isn’t simply linking millions of devices together, just like the real innovation of the web wasn’t networking a bunch of computers.

Design’s New Frontier: The IRL Era

Tom Tunguz

The payments systems are in place, the integrations with airlines and taxis and inventory systems and physical things like locks exist. When the neologism was popularized in 2004 by Tim O'Reilly, the words Web 2.0 captured a desire for the web to become interactive.

You should be hungry for feedback

ProfitWell

We use a lot of market panelists (people who are paid with cash, airline miles , donations to charity, etc.) Today (really, every day) feedback is not negotiable. Plus, GrubHub launches a subscription to get ahead of the competition.

The Subscription Model is the New Standard

SaaSOptics

Another example is airline industry analysts use metrics like load factor, yield, and available seat-miles. Magazines, newspapers, life insurance, phones, security services, and a long list of products and services have been sold for decades using the subscription model. What has changed?

The Subscription Model is the New Standard

SaaSOptics

Another example is airline industry analysts use metrics like load factor, yield, and available seat-miles. Magazines, newspapers, life insurance, phones, security services, and a long list of products and services have been sold for decades using the subscription model. What has changed?

The Hard Truth: Revenue Management Complexities Unique to SaaS

Chargify

SaaS companies face some unique challenges that simply aren’t an issue for airlines, travel, hospitality, and other sectors where revenue management has been successfully applied in the past. . Revenue management is about predicting customer behavior to maximize revenue.

The SaaS superstars of the East Coast

SaaStock

Plusgrade is a leading upgrade and revenue technology solutions provider for the global airline industry. As we wrote in our launch post about expanding SaaStock New York into SaaStock East Coast , our main aim is to foster a SaaS community that spans from Florida to Quebec.

Mobile and Fintech dominate: WePay’s Week in Payments

wepay

At the same time it seems that one of the older industries out there, one you might not expect to jump aggressively into mobile payments, the airlines, is developing mobile payment strategies.

PODCAST 101: Ownership Is Dead: 7 Mantras for Recurring Revenue with Luigi Mallardo

Sales Hacker

You start with this airline subscription offer, you don’t start from the seats sold. This week on the Sales Hacker podcast, we speak with Luigi Mallardo , Chief Revenue Officer at Woffu.

How customer support can keep up with customer expectations

Inside Intercom

These changes can already be seen at companies such as Dutch airline KLM. On a recent night out in London, Tristan Watson discovered the value of great customer support, when his bag full of electronics, video equipment and personal items was stolen from a pub.

How Technology is Transforming Businesses and Their Sales Processes

Teamgate

Micro-Moment Sales: Red Roof Inn uses a combination of airline information and push notifications to grab customers in the moment. Businesses remain in existence because they continue to make a profit. And they continue to make a profit through revenue from sales.

Shep Hyken on fostering the cult of the customer

Inside Intercom

“When a customer comes into contact with any aspect of a business, they form an impression” Shep: Let me give you a quick example: airlines. He ran Scandinavian Airlines, and a passenger is his customer.

Starting a SaaS in Berlin – 3 years in

Chart Mogul

The silver lining is that some airlines have got tired of waiting and begun opening more direct routes from the ageing Tegel Airport to key destinations (at least for us) such as San Francisco (might be short-lived now Air Berlin have entered bankruptcy ) and Toronto.

What is the subscription revenue model? | ProfitWell

ProfitWell

Airlines. The subscription revenue model is hardly new. It’s been a staple of industries—publications, utilities, and, more recently, software—since it first emerged in the 17th century. But in the past few years, subscriptions have seen a bit of a resurgence.

Your upcoming trip: no suitcase required

ProfitWell

On the flip side, it may mean less money for airlines. Today, we’re talking subscription-based beauty—in both style and care. Plus, a bit about cross-pollination in the professional sphere. Why is it important? Your top subscription news. Subscription packing. Rent the Runway is back in the limelight—expanding beyond home closets—now making your vacation a bit more seamless.

The three strands of brand authenticity

Inside Intercom

In an entirely different industry, and in an entirely different way, European budget airline Ryanair also demonstrates incredible consistency from its value prop (cheap flights) to its product to its brand identity.

People of WePay: Tina Hsiao, VP Operations and Chief of Staff

wepay

Airlines. It was the worst experience not just because of the delays but because the airline and the employees didn’t empathize with us. Why WePay? I had been working at Intuit for over 11 years; the whole time in the small business division.

Infographic: The Evolution of Revenue Management

Chargify

If you do any research on the term, you’ll find that its roots lie in the airline and hospitality industries. Revenue management. It’s a term you might be familiar with – but not necessarily in the realm of SaaS. .

SaaStr Podcasts for the Week with MessageBird and Gainsight — October 18, 2019

SaaStr

Whether I’m talking to my airline or whether I’m talking to my internet provider or whether I get a package delivered. 274: Robert Vis is the Founder & CEO @ MessageBird, the company that allows you to talk to your customers via Voice, SMS and Whatsapp.

In a world. where the subscriber is the center

ProfitWell

Beyond Pricing scours all the platforms for what similar homes charge, their vacancy rates, what hotels are charging, historic and current demand fluctuations, airline info, weather, and more. Today, Zuora's Amy Konary creates a world in which subscribers are at the core, because she knows success is no longer measured simply by products sold. Plus, Recurly raises dough, Medium talks product marketing, and Beyond Pricing helps the common folk make a buck. Your top subscription news.

5 Things You Need to Do to Create a Category with Gainsight (Video + Transcript)

SaaStr

Building a company is hard enough, but what if there’s no clear market to launch into? That’s the situation Gainsight CEO Nick Mehta and CMO Anthony Kennada found themselves in when they joined the company that would become Gainsight in 2013.

Should you disrupt or create a category? 5 lessons from Gainsight’s CMO Anthony Kennada

Inside Intercom

Or an airline at 34. But it can be a real challenge knowing that’s what you’re doing from the outset. In late 2007, a pair of roommates found themselves scraping their wallets to come up with enough cash to cover their exorbitant San Francisco rent.

“Early Gains, Early Pains: 5 Lessons for Surviving Hypergrowth” Stride.VC Founder Harry Stebbings and MessageBird Founder and CEO Robert Vis (Video + Transcript)

SaaStr

And at the end of day, I’m a consumer so I run into that all the time, whether I’m talking to my airline, or whether I’m talking to my Internet provider, or whether I get a package delivered. The startup journey moves in waves—whether you’re ready or not.

PODCAST 93: The Journey from 2x Founder to VC with Angus Davis

Sales Hacker

We started working with airlines, banks, Fortune 500 type companies that get a huge number of telephone calls, to help them replace their traditional and pretty annoying touch-tone systems with ones that used speech recognition instead.

SMB 64

“Early Gains, Early Pains: 5 Lessons for Surviving Hypergrowth” Stride.VC Founder Harry Stebbings and MessageBird Founder and CEO Robert Vis (Video + Transcript)

SaaStr

And at the end of day, I’m a consumer so I run into that all the time, whether I’m talking to my airline, or whether I’m talking to my Internet provider, or whether I get a package delivered. The startup journey moves in waves—whether you’re ready or not.

Slack’s Lane Collins on their ‘radical convenience’ approach to customer experience

Inside Intercom

” I think airlines are a good example of that. ? ? ?. Today, we’re dissecting the customer experience at one of the hottest companies around: Slack.

Ferreting out Suppliers’ “Dirty Little Secrets”

Software Platform Consulting

And don’t get me started on the airlines–which may be colluding !

SaaStr Podcast #218: Twilio Founder, Jeff Lawson & SendGrid CEO, Sameer Dholakia on Why Developer First Is A Maturation In The Supply Chain Of Software

SaaStr

Every company, whether you are a tech startup, a bank, an airline, a hotel, you name it, a retailer. Jeff Lawson is the Founder & CEO @ Twilio, the company building the future of communications allowing you to engage customers like never before on voice, SMS, WhatsApp or Video.