29 Latin American SaaS Superstars

SaaStock

Airnguru provides a pricing intelligence technology for airlines. With Airnguru, airline companies can boost their profits and decrease the necessary time-to-market.

7 Companies Show you their Customer Experience Strategy

Upscope

7 CX strategy examples Avast cyber security Kone elevators Gusto payroll and HR service Dell computers A US Airport Southwest Airlines Nordstrum Why have a CX Strategy? And the airline may lose my bag, so best to carry it onboard.

The top SaaS companies ruling the East Coast

SaaStock

Plusgrade is a leading upgrade and revenue technology solutions provider for the global airline industry.

Lock-in vs. stickiness in SaaS: Retaining customers the right way

Chart Mogul

Airline loyalty programs – “I need to keep flying with [airline] otherwise I’ll lose my platinum status!”. My airline loyalty program allows me to fly around the world with perks I wouldn’t normally have access to.

One of the Best Business Opportunities in the Next Decade

Tom Tunguz

In other words, instead of buying one engine and a service contract, a major airline would buy 100,000 flight hours from GE with a guaranteed level of engine uptime. Airlines benefit by winning greater predictability, fewer delays, and consequently greater profitability. The real promise of the Internet of Things isn’t simply linking millions of devices together, just like the real innovation of the web wasn’t networking a bunch of computers.

Design’s New Frontier: The IRL Era

Tom Tunguz

The payments systems are in place, the integrations with airlines and taxis and inventory systems and physical things like locks exist. When the neologism was popularized in 2004 by Tim O'Reilly, the words Web 2.0 captured a desire for the web to become interactive.

The SaaS superstars of the East Coast

SaaStock

Plusgrade is a leading upgrade and revenue technology solutions provider for the global airline industry. As we wrote in our launch post about expanding SaaStock New York into SaaStock East Coast , our main aim is to foster a SaaS community that spans from Florida to Quebec.

The Subscription Model is the New Standard

SaaSOptics

Another example is airline industry analysts use metrics like load factor, yield, and available seat-miles. Magazines, newspapers, life insurance, phones, security services, and a long list of products and services have been sold for decades using the subscription model. What has changed?

Mobile and Fintech dominate: WePay’s Week in Payments

wepay

At the same time it seems that one of the older industries out there, one you might not expect to jump aggressively into mobile payments, the airlines, is developing mobile payment strategies.

“Early Gains, Early Pains: 5 Lessons for Surviving Hypergrowth” Stride.VC Founder Harry Stebbings and MessageBird Founder and CEO Robert Vis (Video + Transcript)

SaaStr

And at the end of day, I’m a consumer so I run into that all the time, whether I’m talking to my airline, or whether I’m talking to my Internet provider, or whether I get a package delivered. The startup journey moves in waves—whether you’re ready or not.

“Early Gains, Early Pains: 5 Lessons for Surviving Hypergrowth” Stride.VC Founder Harry Stebbings and MessageBird Founder and CEO Robert Vis (Video + Transcript)

SaaStr

And at the end of day, I’m a consumer so I run into that all the time, whether I’m talking to my airline, or whether I’m talking to my Internet provider, or whether I get a package delivered. The startup journey moves in waves—whether you’re ready or not.

How customer support can keep up with customer expectations

Inside Intercom

These changes can already be seen at companies such as Dutch airline KLM. On a recent night out in London, Tristan Watson discovered the value of great customer support, when his bag full of electronics, video equipment and personal items was stolen from a pub.

Starting a SaaS in Berlin – 3 years in

Chart Mogul

The silver lining is that some airlines have got tired of waiting and begun opening more direct routes from the ageing Tegel Airport to key destinations (at least for us) such as San Francisco (might be short-lived now Air Berlin have entered bankruptcy ) and Toronto.

People of WePay: Tina Hsiao, VP Operations and Chief of Staff

wepay

Airlines. It was the worst experience not just because of the delays but because the airline and the employees didn’t empathize with us. Why WePay? I had been working at Intuit for over 11 years; the whole time in the small business division.

12 High-Converting Landing Pages (That’ll Make You Wish You Built ‘Em)

Unbounce

However, that’s precisely what ClaimCompass did for this landing page targeting travelers who’d been on delayed flights to, from, and within the European Union, where legislation mandates that airlines pay compensation for significant travel disruptions.

“From Hackathon to Unicorn” Talkdesk Co-Founder Tiago Paiva and SaaStr CEO Jason Lemkin (Video + Transcript)

SaaStr

We want to pick up the phone and call the airline, call Uber asking for our food. In 2011, Tiago Paiva won a Twilio hackathon by embracing the overlooked call center industry. 7 years later that hackathon project achieved Unicorn status while transforming the call center space.

SMB 233

5 Things You Need to Do to Create a Category with Gainsight (Video + Transcript)

SaaStr

Building a company is hard enough, but what if there’s no clear market to launch into? That’s the situation Gainsight CEO Nick Mehta and CMO Anthony Kennada found themselves in when they joined the company that would become Gainsight in 2013.

Slack’s Lane Collins on their ‘radical convenience’ approach to customer experience

Inside Intercom

” I think airlines are a good example of that. ? ? ?. Today, we’re dissecting the customer experience at one of the hottest companies around: Slack.

SaaStr Podcast #218: Twilio Founder, Jeff Lawson & SendGrid CEO, Sameer Dholakia on Why Developer First Is A Maturation In The Supply Chain Of Software

SaaStr

Every company, whether you are a tech startup, a bank, an airline, a hotel, you name it, a retailer. Jeff Lawson is the Founder & CEO @ Twilio, the company building the future of communications allowing you to engage customers like never before on voice, SMS, WhatsApp or Video.

Should you disrupt or create a category? 5 lessons from Gainsight’s CMO Anthony Kennada

Inside Intercom

Or an airline at 34. But it can be a real challenge knowing that’s what you’re doing from the outset. In late 2007, a pair of roommates found themselves scraping their wallets to come up with enough cash to cover their exorbitant San Francisco rent.

Chocolate bars taught me how to price my freelance services

The Marketing & Growth Hacking Publication

People like Whitaker’s more than they trust the worlds most successful sporting team (All Blacks), and one of the highest-rated international airlines (Air New Zealand). How the battle of Whitaker’s vs. Cadbury perfectly encapsulates my market positioning strategy.

MadKudu’s Liam Boogar-Azoulay on building apps to expand your product’s reach

Inside Intercom

It’s sort of the natural progression of DM’ing the airline account because you know that the community manager behind that account has infinitely more access and is much more responsive than trying to go through the customer support channels.

5 Predictable Ways to Grow Your Business Predictably

The Marketing & Growth Hacking Publication

For example, I detailed how TravelStart uses part of this strategy to acquire more online airline ticket sales than Nigerian airline companies in this case study. Source: DigitalSprout NG This growth-focused guide is for those seeking predictable ways to grow their business?—?something

PODCAST 54: How to Pick Your Next Company to Build a Great Career w/Nick Worswick from WeWork

Sales Hacker

Priceline at the time was very well known for its airline ticket business, and we were trying to extend that platform into other verticals, so I was part of a very small group of people. This week on the Sales Hacker podcast, we speak with Nick Worswick, Global Head of Growth for WeWork.

Introducing the Customer Engagement Communication Model

Customer Success-Driven Growth

We communicate with friends, family, co-workers, industry peers, customers, vendors, celebrities, trolls, politicians, restaurants, airlines, etc., Let’s talk about Customer Engagement, specifically the Communication Model. We communicate every day, all day.

How To Build (And Scale) A Successful Sales Team

Sales Hacker

You don’t hire a kid out of college and make him a pilot for Delta Airlines without training. I get asked this same question several times a week.—”Tito, ”Tito, how do I go about building a sales team (especially the sales development function) from scratch?”

Facebook Workplace’s Julien Codorniou on turning companies into communities

Inside Intercom

It’s not just for retail or airlines or telcos. Facebook’s mission statement has been examined everywhere from college business case studies to the hallowed halls of the United States Congress.

A Comprehensive Guide to Negative Keywords: Everything You Need to Know

The Marketing & Growth Hacking Publication

If you’re looking for people who are searching for flights, you must exclude people searching for “Best Airlines.” We’ve all heard about keywords and their importance in SEO. However, negative keywords are equally important, especially when you’re launching with a PPC campaign.