Software Platform Consulting

MAY 16, 2017

Before We Get to Software… Warren Buffett recently announced that he was buying airline stocks. This is a man whose greatest quotes include many disparaging remarks about the airline industry (see here ). My favorite Buffett airline quote is: Since our purchase, the economics of the airline industry have deteriorated at an alarming pace, accelerated by the kamikaze pricing tactics of certain carriers. So why would the Oracle of Omaha invest in airlines now?

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Wireless Software Healthcare Airlines 40

SaaStr

JULY 17, 2020

Our airlines are barely hanging on. Ok we are facing unprecedented times. As much as 33% of the U.S. is underemployed or unemployed, or has given up looking. Retail is imploding. Schools are closing everywhere. It’s simply terrible and unprecedented. And yet … and yet. these are the Best of Times for SaaS VCs. Even better than Q1’20. Two related reasons: First, the stock market for public SaaS and Cloud companies is at an all-time high.

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Airlines Travel Cloud SaaS 186

SaaStr

AUGUST 5, 2020

Every airline without government support will collapse. OK so this I think the first negative or at least “bummer” post I think I’ve ever written on SaaStr in 8 years.

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Airlines Government Entertainment Metrics 285

Neil Patel

SEPTEMBER 22, 2020

Airline Affiliate Credit Cards. Certain credit cards are associated with specific airlines. Your perks will be even better when you travel with that airline. These cards make sense for those of you who travel frequently and are loyal to a particular airline.

Airlines 84

Airlines Travel Business Banking 84

ProfitWell

APRIL 22, 2020

Airlines and special requests - With the rise of budget airlines, the airline industry has needed to slash prices. You'll also pay extra to check bags, for headphones to hear the in-flight movie, and for anything else the airline can think to charge you for. This is because automobile manufacturers are employing the same use of optional product pricing as mobile app developers and budget airlines.

Pricing 50

Pricing Airlines Travel Mobile 50

ProfitWell

FEBRUARY 17, 2020

The airline is clearly thinking that if the program is a success, other airlines may follow suit using this model. But Etihad is not the first airline to offer this service. Maybe we’ll even challenge our crew to do a Pricing Page Teardown episode on airline subscriptions.). Today, we’re eyeing subscription aviation. Plus, an interview on Product Hunt Radio from the mind of a brand master. And finally, we take a monetization and pricing plunge with Reforge.

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Airlines Subscription Travel Transportation 57

OPEXEngine

APRIL 28, 2020

In the early stages of a major business transformation, the leaders of a large global airline faced an urgent new priority—responding to the impact of Covid-19 on employees and passengers. Even as the crisis continues, the airline is taking actions that enable it to transform the business for a different future. While each company’s experience of the pandemic is different, the recent journey of the global airline reveals some valuable principles for mobilizing quickly in a crisis.

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Airlines Government Leadership Mobile 43

SaaStr

SEPTEMBER 30, 2019

Since then the company has grown to millions of registered users and counts companies like American Airlines, Zendesk, Groupon, Nasa, Leap Motion and MGM amongst its customers. It’s hard to imagine but SaaStr Annual 2020 is just around the corner. We’ve been tinkering away trying to line up the absolute best experiences and content for you, our awesome attendees. So, ready for a sneak preview? After the jump, we have the very beginning of our stellar speaker line-up.

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Airlines Benchmarks Retention Engineering 118

SaaStock

JANUARY 25, 2019

Airnguru provides a pricing intelligence technology for airlines. With Airnguru, airline companies can boost their profits and decrease the necessary time-to-market. The Latin American SaaS landscape is hustling and bustling, having seen more IPOs in the last 6 months than the previous 20 years combined. We are excited to be part of its history in the making as we bring SaaStock to Sao Paulo from April 23rd to the 25th.

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SaaS Airlines Transportation Construction 205

Casey Accidental

OCTOBER 20, 2020

Just look at airlines. This is part two of a three part series on sequencing business models. This essay is a collaboration with Gilad Horev.

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Business Model Business Airlines SaaS 80

Audacix

DECEMBER 9, 2018

Remember: culture eats strategy for breakfast Answer this for me: why do new airlines have more crashes per thousand flights than airlines that have been around for 50 years? It's because older airlines have a CULTURE of safety. A know-how and manner of operating that kneels at the alter the ultimate truth in the airline business: dead passengers don't buy air tickets. The quora hack proves that no company with web or mobile applications is safe from being hacked.

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Cybersecurity Airlines Mobile Cloud 43

Kraftblick

MARCH 31, 2020

For example, many restaurants have closed and laid off their employees…hotels, rental cars, airlines, businesses catering to tourism are shutting down. How did COVID-19 influence the purchase process of banking and finance companies – clients of software companies? Kraftblick is on its way to find out. Kraftblick is talking with the management of Verizon Data Services, People First Federal Credit, Venture Out Consultants, and Hawaii National Bank. Joe Riccardo.

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Banking Finance Airlines Government 43

SaaStock

MARCH 20, 2019

Plusgrade is a leading upgrade and revenue technology solutions provider for the global airline industry. As we wrote in our launch post about expanding SaaStock New York into SaaStock East Coast , our main aim is to foster a community of top SaaS companies that spans all the way from Florida to Quebec. The SaaS industry’s beating heart will probably always be New York, and it will also be the home of SaaStock East Coast on June 4-6.

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SaaS Healthcare AI Airlines 214

Upscope

MAY 24, 2019

7 CX strategy examples Avast cyber security Kone elevators Gusto payroll and HR service Dell computers A US Airport Southwest Airlines Nordstrum Why have a CX Strategy? And the airline may lose my bag, so best to carry it onboard. There are many articles on developing a customer experience (CX) strategy so seeing a range of practical examples will help put them into perspective.

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Airlines Strategy Travel Onboarding 75

Vero

APRIL 29, 2020

American Airlines gives back. This campaign will boost donations, as well as give customers a reason to come back to American Airlines to use up their points after the virus subsides. . Some restaurants are selling gift cards to boost future visits, while American Airlines is giving away miles. . Businesses are constantly evolving, but companies have been met with swift, sudden changes as a result of the COVID-19 global pandemic.

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Airlines Travel Marketing Advertising 51

ProfitWell

FEBRUARY 10, 2020

Budget airlines : Many airlines will provide economy pricing to fill seats in their planes, offering much lower prices for the first seats that are purchased and scaling up the price as availability decreases (which incorporates premium pricing as well). Whether you know it or not, you've encountered the economy pricing model. It's why you buy generic cola instead of Coke. Or facial tissues instead of Kleenex.

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Pricing Airlines Branding Advertising 43

Casey Accidental

OCTOBER 20, 2020

Just look at airlines. This is part two of a three part series on sequencing business models. This essay is a collaboration with Gilad Horev.

Business Model 52

Business Model Business Airlines SaaS 52

Chart Mogul

JANUARY 2, 2018

Airline loyalty programs – “I need to keep flying with [airline] otherwise I’ll lose my platinum status!”. My airline loyalty program allows me to fly around the world with perks I wouldn’t normally have access to. There are many ways to get customers to stick around, but they're not all equal. Let's take a look at the fine balance between holding users captive and making them want to stay.

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Airlines User Experience B2B Branding 52

ProfitWell

AUGUST 21, 2019

Yet, there’s obviously some deep costs (in time and money) that come with pounding the pavement and racking up airline miles. Subscriptions are all about relationships. And this week's question from Jason Hamilton at Testlauncher got us thinking about a crucial part of building those relationships – actually meeting our customers face-to-face. To see how in-person sales and customer success affects the long-term success of subscriptions, we looked at the data from over 3.5

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Airlines Churn Customer Success Subscription 54

wepay

MAY 1, 2020

We’ve worked with some of the world’s most well known brands like Google, Southwest Airlines, and Spotify – and our belief is that we know we’ve done our job well when people experience our registration, donation, or ticketing platform without knowing we exist. Businesses everywhere have been hit hard by the COVID-19 pandemic. Event management platforms and organizers were one of the earliest and hardest hit industries.

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Airlines Entertainment Communication Branding 69

OPEXEngine

JUNE 25, 2020

Of course, any company, whether large or small, selling to markets most directly impacted by Covid, such as travel, airlines, and restaurants, will be hard hit regardless of their financial strength coming into 2020. What a difference a few months makes! Back in January, 2020 looked so different. By early 2020, investment in the SaaS industry was at record highs and expected to hit even higher peaks. In early Feb.,

Airlines 40

Airlines Travel Retention SaaS 40

Sales Hacker

MAY 26, 2020

That represents 55% of airline revenues. Virtual selling is more than just a workaround for social distancing. It’s become clear that virtual selling offers long-term benefits in a post-pandemic world. Many sales leaders are already preparing for a future where effective virtual selling is a normal, ongoing business practice. In this article, we’ll look at the three key benefits of continuing to sell virtually over the long term. It provides a business continuity plan.

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Travel Airlines Sales Business 71

ChurnZero

OCTOBER 9, 2020

Example: An interaction with an airline’s support center to change a flight. If you’re new to customer satisfaction surveys and have searched the topic online, then you already know that there’s a trove of information on the subject. So, as your research primer and to help you get up to speed, we created an abbreviated guide that covers three of the most popular survey types: NPS®, CSAT, and CES.

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Airlines Benchmarks Scaling Customer Success 43

Point Nine Land

MAY 22, 2020

Before cargo.one After Not only did they build a front-end to enable seamless booking on the demand (freight forwarder) side, but they also built a SaaS tool on the supply side to help airlines digitize their back-office and manage their revenue. This supply side tool was a vital component because it enabled them to own a part of the airlines’ workflow and, in turn, allowed them to capture the transactions on their platform.

B2B 49

B2B B2C Airlines Retention 49

SaaSOptics

MAY 22, 2018

Another example is airline industry analysts use metrics like load factor, yield, and available seat-miles. Magazines, newspapers, life insurance, phones, security services, and a long list of products and services have been sold for decades using the subscription model. What has changed? The model has not really changed, but the relative importance has. The difference now is how important and meaningful the subscription model has become to the national economic engine.

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Metrics Compensation Airlines Subscription 40

SaaSOptics

MAY 22, 2018

Another example is airline industry analysts use metrics like load factor, yield, and available seat-miles. Magazines, newspapers, life insurance, phones, security services, and a long list of products and services have been sold for decades using the subscription model. What has changed? The model has not really changed, but the relative importance has. The difference now is how important and meaningful the subscription model has become to the national economic engine.

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Metrics Compensation Airlines Subscription 40

wepay

FEBRUARY 3, 2017

At the same time it seems that one of the older industries out there, one you might not expect to jump aggressively into mobile payments, the airlines, is developing mobile payment strategies. This week’s interesting articles in the payment industry space basically fell into two camps, those about the rise of mobile payments and those about the rise of Fintech.

Mobile 40

Mobile Airlines Education Retention 40

SaaStock

MARCH 20, 2019

Plusgrade is a leading upgrade and revenue technology solutions provider for the global airline industry. As we wrote in our launch post about expanding SaaStock New York into SaaStock East Coast , our main aim is to foster a SaaS community that spans from Florida to Quebec. The SaaS industry’s beating heart will probably always be New York, and it will also be the home of SaaStock East Coast on June 4-6. However, we believe in giving the entire coastline a chance to flourish.

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Healthcare AI SaaS Airlines 100

Neil Patel

APRIL 7, 2020

Delta Airlines is currently burning $60 million a day. It’s been roughly a month now since the Coronavirus started to flip our lives upside down. From having to practice social distancing and getting used to life without the outdoors to continually washing our hands and wearing masks and seeing loved ones and friends getting sick, the Coronavirus is something none of us expected. Even our businesses are suffering. Just look at the Coronavirus marketing stats I shared a few weeks ago.

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Airlines Marketing Advertising Education 87

SaaStr

MAY 29, 2020

A very large airline, we’ve seen real uptick in usage of Workplace, particularly during COVID. 337: Christine Trodella is Head of Americas for Facebook’s Workplace product, the communication tool that connects everyone in your company, through Groups, Chat, Rooms and Live video broadcasting.

Customer Success 174

Customer Success Pricing Airlines Leadership 174

SaaStr

SEPTEMBER 10, 2020

We had an airline drink cart made and brought that into breakouts. 372: Latané Conant is the Chief Marketing Officer at 6sense, the company that allows you to achieve predictable revenue growth by identifying accounts looking for your solution, prioritize efforts and then engage the right way.

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Company Culture Airlines Leadership Interviewing 168

Tomasz Tunguz

OCTOBER 29, 2014

In other words, instead of buying one engine and a service contract, a major airline would buy 100,000 flight hours from GE with a guaranteed level of engine uptime. Airlines benefit by winning greater predictability, fewer delays, and consequently greater profitability. The real promise of the Internet of Things isn’t simply linking millions of devices together, just like the real innovation of the web wasn’t networking a bunch of computers.

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Airlines Business Model Subscription Forecasting 40

ProfitWell

JANUARY 22, 2020

On the flip side, it may mean less money for airlines. Today, we’re talking subscription-based beauty—in both style and care. Plus, a bit about cross-pollination in the professional sphere. Why is it important? Your top subscription news. Subscription packing. Rent the Runway is back in the limelight—expanding beyond home closets—now making your vacation a bit more seamless.

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Airlines Subscription Construction Travel 48

Chargify

JANUARY 8, 2020

SaaS companies face some unique challenges that simply aren’t an issue for airlines, travel, hospitality, and other sectors where revenue management has been successfully applied in the past. . Revenue management is about predicting customer behavior to maximize revenue. It’s about selling the right products at the right prices to specific markets, and since its conception in the mid-’70s, it has helped companies like British Airways, Marriott Hotels and National Car Rental thrive.

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Revenue Pricing Airlines Management 45

Chart Mogul

AUGUST 23, 2017

The silver lining is that some airlines have got tired of waiting and begun opening more direct routes from the ageing Tegel Airport to key destinations (at least for us) such as San Francisco (might be short-lived now Air Berlin have entered bankruptcy ) and Toronto. I wrote a blog post back in November 2014 about the reasons for choosing Berlin (over London) as the city to launch ChartMogul from.

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Airlines Travel Banking Engineering 63

ProfitWell

MARCH 5, 2020

We use a lot of market panelists (people who are paid with cash, airline miles , donations to charity, etc.) Today (really, every day) feedback is not negotiable. Plus, GrubHub launches a subscription to get ahead of the competition. And finally, a newly dropped newsletter you gotta get on board with. Listen wherever you get podcasts: Your top subscription news. Survey says: feedback rules. Ah, feedback. A topic we can, quite frankly, never get enough of.

Airlines 40

Airlines Subscription Branding Content Marketing 40

Teamgate

OCTOBER 4, 2019

Micro-Moment Sales: Red Roof Inn uses a combination of airline information and push notifications to grab customers in the moment. Businesses remain in existence because they continue to make a profit. And they continue to make a profit through revenue from sales. And they grow sales through good people, lots of hard work, and, yes, technology. And here’s the thing about technology.

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Technology AI Social Media Business 40

ProfitWell

NOVEMBER 6, 2019

Airlines. The subscription revenue model is hardly new. It’s been a staple of industries—publications, utilities, and, more recently, software—since it first emerged in the 17th century. But in the past few years, subscriptions have seen a bit of a resurgence. In fact, you'd be hard-pressed to find an industry that hasn't seen at least one subscription success story: Cars. Groceries. Fashion. Even the humble houseplant doesn’t seem immune to the subscription economy.

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Subscription Revenue Business Model Churn 66

wepay

JUNE 13, 2017

Airlines. It was the worst experience not just because of the delays but because the airline and the employees didn’t empathize with us. Why WePay? I had been working at Intuit for over 11 years; the whole time in the small business division. When WePay came calling, I immediately felt a kinship to Bill and Rich values-wise. They were building a great culture and were focused on small businesses, which was my passion.

Airlines 40

Airlines Headcount Leadership Scaling 40

Chargify

JANUARY 21, 2020

If you do any research on the term, you’ll find that its roots lie in the airline and hospitality industries. Revenue management. It’s a term you might be familiar with – but not necessarily in the realm of SaaS. . Historically, revenue management has described the entire system of setting prices and adjusting them based on supply and demand. For example, adjusting prices to fill up inventory (i.e., seats and rooms) that would be wasted if they went unused. But that was then. .

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Revenue Airlines Management Pricing 64