IT World

MARCH 6, 2023

Before employing artificial intelligence (AI) to find job candidates, Southwest Airlines had no definitive way to track the success of the company's email and website hiring campaigns.

Airlines 140

Airlines AI Part-Time VPE Sales Recruiting 140

Software Platform Consulting

MAY 16, 2017

Before We Get to Software… Warren Buffett recently announced that he was buying airline stocks. This is a man whose greatest quotes include many disparaging remarks about the airline industry (see here ). My favorite Buffett airline quote is: Since our purchase, the economics of the airline industry have deteriorated at an alarming pace, accelerated by the kamikaze pricing tactics of certain carriers. So why would the Oracle of Omaha invest in airlines now?

Consulting 40

Consulting Payment Solutions Payments Wireless 40

IT World

JANUARY 12, 2023

The ground stop was issued early Wednesday morning, shortly after the NOTAM — or Notice to Air Missions — system crashed, halting departures nationwide even as the airways recover from mass cancellations at Southwest Airlines over the holidays.

Travel 105

Travel Airlines Systems Review 105

IT World

DECEMBER 19, 2022

A ruling by the European Commission will allow airlines to provide 5G voice calling and high-speed connectivity to the internet in 2023; the decision was quickly heralded as a business opportunity for European companies. European travelers will soon be able to chat it up over their 5G-enabled mobile devices on airplanes without fear of hearing, “Please place your phone in Airplane Mode” from a flight attendant.

Airlines 80

Airlines Travel Mobile Marketing 80

SaaStr

APRIL 1, 2022

Global customers such as Amazon, Japan Airlines, Sky, and Affirm rely on Asana to manage everything from company objectives to digital transformation to product launches and marketing campaigns. We wanted to give a special shout-out to some of our newest sponsors for SaaStr Europa 2022.

Airlines 224

Airlines Revenue Sales Hiring Software 224

IT World

MAY 5, 2022

The COVID-19 pandemic crushed the business travel industry, hammering trade shows, hotels, airlines, and other services. As video meetings went mainstream, the industry’s loss was Zoom’s gain. But now, restrictions are being lifted. As a result, business travel is coming back.

Travel 72

Travel Airlines Trends Business 72

SaaStr

JULY 17, 2020

Our airlines are barely hanging on. Ok we are facing unprecedented times. As much as 33% of the U.S. is underemployed or unemployed, or has given up looking. Retail is imploding. Schools are closing everywhere. It’s simply terrible and unprecedented. And yet … and yet.

Airlines 295

Airlines Travel SaaS Cloud 295

ProfitWell

APRIL 22, 2020

Airlines and special requests - With the rise of budget airlines, the airline industry has needed to slash prices. You'll also pay extra to check bags, for headphones to hear the in-flight movie, and for anything else the airline can think to charge you for.

Pricing 77

Pricing Airlines Travel Mobile 77

Neil Patel

SEPTEMBER 22, 2020

Airline Affiliate Credit Cards. Certain credit cards are associated with specific airlines. Your perks will be even better when you travel with that airline. These cards make sense for those of you who travel frequently and are loyal to a particular airline.

Business 145

Business Airlines Travel Banking 145

ProfitWell

FEBRUARY 17, 2020

The airline is clearly thinking that if the program is a success, other airlines may follow suit using this model. But Etihad is not the first airline to offer this service. Maybe we’ll even challenge our crew to do a Pricing Page Teardown episode on airline subscriptions.).

Subscription 80

Subscription Airlines Travel Transportation 80

SaaStr

AUGUST 5, 2020

Every airline without government support will collapse. OK so this I think the first negative or at least “bummer” post I think I’ve ever written on SaaStr in 8 years.

Airlines 357

Airlines Government Metrics Entertainment 357

SaaStr

MAY 20, 2020

Both in unimpacted industries, but also in the heavily impacted industries. “Maybe even go solve a problem for the airline industry today. Our recent SaaStr Summit: Bridging the Gap was the first time I’ve had a chance to be a participant at a SaaStr event in a long, long time.

Airlines 346

Airlines CTO Hire New CTO Scaling 346

SaaStock

JANUARY 25, 2019

Airnguru provides a pricing intelligence technology for airlines. With Airnguru, airline companies can boost their profits and decrease the necessary time-to-market. The Latin American SaaS landscape is hustling and bustling, having seen more IPOs in the last 6 months than the previous 20 years combined. We are excited to be part of its history in the making as we bring SaaStock to Sao Paulo from April 23rd to the 25th.

SaaS 257

SaaS SaaS Payments Airlines Construction 257

SaaStr

SEPTEMBER 30, 2019

Since then the company has grown to millions of registered users and counts companies like American Airlines, Zendesk, Groupon, Nasa, Leap Motion and MGM amongst its customers. It’s hard to imagine but SaaStr Annual 2020 is just around the corner. We’ve been tinkering away trying to line up the absolute best experiences and content for you, our awesome attendees. So, ready for a sneak preview? After the jump, we have the very beginning of our stellar speaker line-up.

Airlines 141

Airlines Benchmarks Retention Engineering 141

OPEXEngine

APRIL 28, 2020

In the early stages of a major business transformation, the leaders of a large global airline faced an urgent new priority—responding to the impact of Covid-19 on employees and passengers.

Airlines 59

Airlines Government Leadership Mobile 59

SaaStr

APRIL 7, 2022

I can give you marketing examples about how robots are sitting on my laptop and then in the cloud doing work for us that we hate doing, the work that is done in a contact center or in an airline or work that’s done in your finance business.

Airlines 268

Airlines AI Scaling Government 268

Tom Tunguz

OCTOBER 29, 2014

In other words, instead of buying one engine and a service contract, a major airline would buy 100,000 flight hours from GE with a guaranteed level of engine uptime. Airlines benefit by winning greater predictability, fewer delays, and consequently greater profitability. The real promise of the Internet of Things isn’t simply linking millions of devices together, just like the real innovation of the web wasn’t networking a bunch of computers.

Airlines 104

Airlines Business Model Business Subscription 104

OPEXEngine

JUNE 2, 2021

Golden started his career as a lawyer in a large private law firm, Akin Gump Strauss Hauer & Feld, and then migrated to the industry as a lawyer with American Airlines and then its subsidiary, Sabre, a travel management company, before moving to the finance side at Sabre.

Airlines 52

Airlines Pricing Metrics Construction 52

SaaStock

MARCH 20, 2019

Plusgrade is a leading upgrade and revenue technology solutions provider for the global airline industry. As we wrote in our launch post about expanding SaaStock New York into SaaStock East Coast , our main aim is to foster a community of top SaaS companies that spans all the way from Florida to Quebec. The SaaS industry’s beating heart will probably always be New York, and it will also be the home of SaaStock East Coast on June 4-6.

SaaS Payments 271

SaaS Payments SaaS Healthcare AI 271

Kraftblick

MARCH 31, 2020

For example, many restaurants have closed and laid off their employees…hotels, rental cars, airlines, businesses catering to tourism are shutting down. How did COVID-19 influence the purchase process of banking and finance companies – clients of software companies?

Banking 59

Banking Finance Airlines Software 59

Upscope

MAY 24, 2019

7 CX strategy examples Avast cyber security Kone elevators Gusto payroll and HR service Dell computers A US Airport Southwest Airlines Nordstrum Why have a CX Strategy? And the airline may lose my bag, so best to carry it onboard. There are many articles on developing a customer experience (CX) strategy so seeing a range of practical examples will help put them into perspective.

Strategy 99

Strategy Airlines Travel Entertainment 99

Intercom, Inc.

SEPTEMBER 23, 2021

I talked to a number of people and asked them, “If every airline took away the miles and you couldn’t get those free trips anymore, would you continue to fly on that airline?” Customer loyalty is the ultimate goal for anyone working in customer experience.

Airlines 145

Airlines Customer Support Retention Healthcare 145

ProfitWell

FEBRUARY 10, 2020

Budget airlines : Many airlines will provide economy pricing to fill seats in their planes, offering much lower prices for the first seats that are purchased and scaling up the price as availability decreases (which incorporates premium pricing as well).

Pricing 59

Pricing Airlines Acquisition Branding 59

Chart Mogul

JANUARY 2, 2018

Airline loyalty programs – “I need to keep flying with [airline] otherwise I’ll lose my platinum status!”. My airline loyalty program allows me to fly around the world with perks I wouldn’t normally have access to. There are many ways to get customers to stick around, but they're not all equal. Let's take a look at the fine balance between holding users captive and making them want to stay.

Airlines 65

Airlines User Experience B2B B2C 65

Baremetrics

JANUARY 10, 2022

Plane tickets and checked bags While plane tickets are not cheap, discount airlines have slashed their prices by making you pay extra for everything—added leg room, checked bags, use of the overhead compartment, drinks, food, priority boarding, seat choice, and whatever else they can think of.

Pricing 86

Pricing Airlines Benchmarks Compensation 86

Intercom, Inc.

JANUARY 12, 2022

And it made me think: are there some airlines that are just able to fly faster? I looked at different routes and was like, “Are there changes in the speed of different airlines? There were actually some airlines that were consistently a couple minutes faster.

Data 151

Data Airlines AWS Transportation 151

Audacix

DECEMBER 9, 2018

Remember: culture eats strategy for breakfast Answer this for me: why do new airlines have more crashes per thousand flights than airlines that have been around for 50 years? It's because older airlines have a CULTURE of safety. A know-how and manner of operating that kneels at the alter the ultimate truth in the airline business: dead passengers don't buy air tickets. The quora hack proves that no company with web or mobile applications is safe from being hacked.

Cybersecurity 45

Cybersecurity Airlines Mobile compliance 45

ProfitWell

AUGUST 21, 2019

Yet, there’s obviously some deep costs (in time and money) that come with pounding the pavement and racking up airline miles. Subscriptions are all about relationships. And this week's question from Jason Hamilton at Testlauncher got us thinking about a crucial part of building those relationships – actually meeting our customers face-to-face. To see how in-person sales and customer success affects the long-term success of subscriptions, we looked at the data from over 3.5

Airlines 61

Airlines Churn Subscription Customer Success 61

Tom Tunguz

APRIL 25, 2013

The payments systems are in place, the integrations with airlines and taxis and inventory systems and physical things like locks exist. When the neologism was popularized in 2004 by Tim O'Reilly, the words Web 2.0 captured a desire for the web to become interactive. It was a description of a movement towards social media and engaging users on the web. But more than an idea, it carried a design aesthetic which focused on the user, user experience and engagement.

Airlines 100

Airlines Mobile Social Media Payment Solutions 100

Intercom, Inc.

OCTOBER 21, 2021

In the news here today, there’s an airline I won’t name that canceled over 2,500 flights over the past couple of days. I talked about this airline a moment ago.

Airlines 129

Airlines Payment Methods Customer Support Travel 129

Intercom, Inc.

JUNE 19, 2018

These changes can already be seen at companies such as Dutch airline KLM. On a recent night out in London, Tristan Watson discovered the value of great customer support, when his bag full of electronics, video equipment and personal items was stolen from a pub. The first sign that the thieves were on the move came when Tristan, CEO of a startup accelerator, was contacted by his bank, Monzo , through their app.

Customer Support 216

Customer Support Airlines Banking AI 216

Intercom, Inc.

NOVEMBER 25, 2021

” Because it might make us more money, like, let’s say, charging a fee for checking our bags on the airline, but it also might have the adverse effect of irritating a lot of customers who may decide to go do business elsewhere. The Southwest Airline #RescueTheDress.

Scaling 206

Scaling Airlines Social Media Payment Methods 206

Point Nine Land

MAY 22, 2020

Before cargo.one After Not only did they build a front-end to enable seamless booking on the demand (freight forwarder) side, but they also built a SaaS tool on the supply side to help airlines digitize their back-office and manage their revenue.

B2B 83

B2B B2C Airlines SaaS Payments 83

Casey Accidental

OCTOBER 20, 2020

Just look at airlines. This is part two of a three part series on sequencing business models. This essay is a collaboration with Gilad Horev.

Business Model 130

Business Model Business Payment Facilitation SaaS Payments 130

OPEXEngine

JUNE 25, 2020

Of course, any company, whether large or small, selling to markets most directly impacted by Covid, such as travel, airlines, and restaurants, will be hard hit regardless of their financial strength coming into 2020. What a difference a few months makes!

Airlines 52

Airlines Travel SaaS Retention 52

Intercom, Inc.

DECEMBER 4, 2019

In an entirely different industry, and in an entirely different way, European budget airline Ryanair also demonstrates incredible consistency from its value prop (cheap flights) to its product to its brand identity.

Branding 209

Branding Airlines Market Segmentation Development 209

Chargify

JANUARY 8, 2020

SaaS companies face some unique challenges that simply aren’t an issue for airlines, travel, hospitality, and other sectors where revenue management has been successfully applied in the past. . Revenue management is about predicting customer behavior to maximize revenue.

Revenue 59

Revenue Pricing Management Airlines 59

Neil Patel

APRIL 7, 2020

Delta Airlines is currently burning $60 million a day. It’s been roughly a month now since the Coronavirus started to flip our lives upside down.

Marketing 145

Marketing Payment Methods Airlines Advertising 145

Neil Patel

SEPTEMBER 29, 2022

Focusing on users depending on their travel patterns to New York by analyzing data from Hertz and American Airlines, among others. I’m going to go ahead and say it: programmatic advertising is the future.

Advertising 106

Advertising Airlines Travel Benchmarks 106

User Pilot

MARCH 24, 2023

– User in Airlines/Aviation / Mid-market While other people think it’s overpriced. Which is the most worthwhile tool for creating interactive user guides – Whatfix or Spekit? Alternatively, is there another in-app onboarding software that surpasses these two options?

Airlines 52

Airlines Pricing User Experience Enterprise 52