As Software Platforms Grow, So Do the Oligopolies

Software Platform Consulting

Before We Get to Software… Warren Buffett recently announced that he was buying airline stocks. This is a man whose greatest quotes include many disparaging remarks about the airline industry (see here ). So why would the Oracle of Omaha invest in airlines now?

What is optional product pricing? Definition, examples & our take

ProfitWell

Airlines and special requests - With the rise of budget airlines, the airline industry has needed to slash prices. You'll also pay extra to check bags, for headphones to hear the in-flight movie, and for anything else the airline can think to charge you for.

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Navigating subscription in the air

ProfitWell

The airline is clearly thinking that if the program is a success, other airlines may follow suit using this model. But Etihad is not the first airline to offer this service. Maybe we’ll even challenge our crew to do a Pricing Page Teardown episode on airline subscriptions.).

10 Learnings From Jeff Lawson (CEO Twilio) + Byron Deeter (Bessemer Ventures): “Adapt, Plan, Deliver”

SaaStr

Both in unimpacted industries, but also in the heavily impacted industries. “Maybe even go solve a problem for the airline industry today. Our recent SaaStr Summit: Bridging the Gap was the first time I’ve had a chance to be a participant at a SaaStr event in a long, long time.

In a Crisis, This Is What Good Looks Like

OPEXEngine

In the early stages of a major business transformation, the leaders of a large global airline faced an urgent new priority—responding to the impact of Covid-19 on employees and passengers.

SaaStr Annual 2020 is Coming. Hear from these Amazing Speakers!

SaaStr

Since then the company has grown to millions of registered users and counts companies like American Airlines, Zendesk, Groupon, Nasa, Leap Motion and MGM amongst its customers. It’s hard to imagine but SaaStr Annual 2020 is just around the corner.

Banking & Finance CIOs on How Coronavirus Changed Software Services Demand

Kraftblick

For example, many restaurants have closed and laid off their employees…hotels, rental cars, airlines, businesses catering to tourism are shutting down. How did COVID-19 influence the purchase process of banking and finance companies – clients of software companies?

Quora has been hacked, but you can do these 4 things to avoid being breached

Audacix

Remember: culture eats strategy for breakfast Answer this for me: why do new airlines have more crashes per thousand flights than airlines that have been around for 50 years? It's because older airlines have a CULTURE of safety.

10 of the best COVID-19 marketing ideas we’ve seen

Vero

American Airlines gives back. This campaign will boost donations, as well as give customers a reason to come back to American Airlines to use up their points after the virus subsides. .

The top SaaS companies ruling the East Coast

SaaStock

Plusgrade is a leading upgrade and revenue technology solutions provider for the global airline industry.

7 Companies Show you their Customer Experience Strategy

Upscope

7 CX strategy examples Avast cyber security Kone elevators Gusto payroll and HR service Dell computers A US Airport Southwest Airlines Nordstrum Why have a CX Strategy? And the airline may lose my bag, so best to carry it onboard.

Smaller SaaS More Vulnerable than Larger in 2020

OPEXEngine

Of course, any company, whether large or small, selling to markets most directly impacted by Covid, such as travel, airlines, and restaurants, will be hard hit regardless of their financial strength coming into 2020. What a difference a few months makes!

What is economy pricing? Definition, examples, and expert opinions

ProfitWell

Budget airlines : Many airlines will provide economy pricing to fill seats in their planes, offering much lower prices for the first seats that are purchased and scaling up the price as availability decreases (which incorporates premium pricing as well).

One of the Best Business Opportunities in the Next Decade

Tom Tunguz

In other words, instead of buying one engine and a service contract, a major airline would buy 100,000 flight hours from GE with a guaranteed level of engine uptime. Airlines benefit by winning greater predictability, fewer delays, and consequently greater profitability. The real promise of the Internet of Things isn’t simply linking millions of devices together, just like the real innovation of the web wasn’t networking a bunch of computers.

Lock-in vs. stickiness in SaaS: Retaining customers the right way

Chart Mogul

Airline loyalty programs – “I need to keep flying with [airline] otherwise I’ll lose my platinum status!”. My airline loyalty program allows me to fly around the world with perks I wouldn’t normally have access to.

How do in-person sales or customer success impact WTP and churn?

ProfitWell

Yet, there’s obviously some deep costs (in time and money) that come with pounding the pavement and racking up airline miles. Subscriptions are all about relationships.

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Virtual Selling Is Here To Stay: 3 Benefits of Remote Sales

Sales Hacker

That represents 55% of airline revenues. Virtual selling is more than just a workaround for social distancing. It’s become clear that virtual selling offers long-term benefits in a post-pandemic world.

A Primer on B2B Marketplaces: Challenges and Opportunities

Point Nine Land

Before cargo.one After Not only did they build a front-end to enable seamless booking on the demand (freight forwarder) side, but they also built a SaaS tool on the supply side to help airlines digitize their back-office and manage their revenue.

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Design’s New Frontier: The IRL Era

Tom Tunguz

The payments systems are in place, the integrations with airlines and taxis and inventory systems and physical things like locks exist. When the neologism was popularized in 2004 by Tim O'Reilly, the words Web 2.0 captured a desire for the web to become interactive.

How to pivot in a time of change. Webconnex shows how to enable virtual events.

wepay

We’ve worked with some of the world’s most well known brands like Google, Southwest Airlines, and Spotify – and our belief is that we know we’ve done our job well when people experience our registration, donation, or ticketing platform without knowing we exist.

SaaStr Podcasts for the Week with Facebook Workplace and Slack ? May 29, 2020

SaaStr

A very large airline, we’ve seen real uptick in usage of Workplace, particularly during COVID.

The Subscription Model is the New Standard

SaaSOptics

Another example is airline industry analysts use metrics like load factor, yield, and available seat-miles. Magazines, newspapers, life insurance, phones, security services, and a long list of products and services have been sold for decades using the subscription model. What has changed?

The Subscription Model is the New Standard

SaaSOptics

Another example is airline industry analysts use metrics like load factor, yield, and available seat-miles. Magazines, newspapers, life insurance, phones, security services, and a long list of products and services have been sold for decades using the subscription model. What has changed?

The SaaS superstars of the East Coast

SaaStock

Plusgrade is a leading upgrade and revenue technology solutions provider for the global airline industry. As we wrote in our launch post about expanding SaaStock New York into SaaStock East Coast , our main aim is to foster a SaaS community that spans from Florida to Quebec.

Mobile and Fintech dominate: WePay’s Week in Payments

wepay

At the same time it seems that one of the older industries out there, one you might not expect to jump aggressively into mobile payments, the airlines, is developing mobile payment strategies.

How to Adapt Your Marketing During the Coronavirus (COVID-19)

Neil Patel

Delta Airlines is currently burning $60 million a day. It’s been roughly a month now since the Coronavirus started to flip our lives upside down.

The Hard Truth: Revenue Management Complexities Unique to SaaS

Chargify

SaaS companies face some unique challenges that simply aren’t an issue for airlines, travel, hospitality, and other sectors where revenue management has been successfully applied in the past. . Revenue management is about predicting customer behavior to maximize revenue.

You should be hungry for feedback

ProfitWell

We use a lot of market panelists (people who are paid with cash, airline miles , donations to charity, etc.) Today (really, every day) feedback is not negotiable. Plus, GrubHub launches a subscription to get ahead of the competition.

Making Trade-Offs In Marketing with Meagen Eisenberg (Video + Transcript)

SaaStr

And we even had CEO’s that use our product that were on vacation that needed to get their families home and they called into the airline, to the hotel and they couldn’t get on the phones. Our suppliers came in, our airlines and hotels came in and started contributing content.

PODCAST 114: Human Cognitive Bias and Why You Can’t Trust Your Impulses with Dr. Gleb Tsipursky

Sales Hacker

This week on the Sales Hacker podcast, we speak with Dr. Gleb Tsipursky , an internationally recognized thought leader known as the disaster avoidance.

Starting a SaaS in Berlin – 3 years in

Chart Mogul

The silver lining is that some airlines have got tired of waiting and begun opening more direct routes from the ageing Tegel Airport to key destinations (at least for us) such as San Francisco (might be short-lived now Air Berlin have entered bankruptcy ) and Toronto.

Your upcoming trip: no suitcase required

ProfitWell

On the flip side, it may mean less money for airlines. Today, we’re talking subscription-based beauty—in both style and care. Plus, a bit about cross-pollination in the professional sphere. Why is it important? Your top subscription news. Subscription packing. Rent the Runway is back in the limelight—expanding beyond home closets—now making your vacation a bit more seamless.

How Technology is Transforming Businesses and Their Sales Processes

Teamgate

Micro-Moment Sales: Red Roof Inn uses a combination of airline information and push notifications to grab customers in the moment. Businesses remain in existence because they continue to make a profit. And they continue to make a profit through revenue from sales.

What is the subscription revenue model? | ProfitWell

ProfitWell

Airlines. The subscription revenue model is hardly new. It’s been a staple of industries—publications, utilities, and, more recently, software—since it first emerged in the 17th century. But in the past few years, subscriptions have seen a bit of a resurgence.

People of WePay: Tina Hsiao, VP Operations and Chief of Staff

wepay

Airlines. It was the worst experience not just because of the delays but because the airline and the employees didn’t empathize with us. Why WePay? I had been working at Intuit for over 11 years; the whole time in the small business division.

PODCAST 101: Ownership Is Dead: 7 Mantras for Recurring Revenue with Luigi Mallardo

Sales Hacker

You start with this airline subscription offer, you don’t start from the seats sold. This week on the Sales Hacker podcast, we speak with Luigi Mallardo , Chief Revenue Officer at Woffu.

Infographic: The Evolution of Revenue Management

Chargify

If you do any research on the term, you’ll find that its roots lie in the airline and hospitality industries. Revenue management. It’s a term you might be familiar with – but not necessarily in the realm of SaaS. .

How customer support can keep up with customer expectations

Inside Intercom

These changes can already be seen at companies such as Dutch airline KLM. On a recent night out in London, Tristan Watson discovered the value of great customer support, when his bag full of electronics, video equipment and personal items was stolen from a pub.

How Top Sales Leaders are Adjusting their Sales Process (Video + Transcript)

SaaStr

An open discussion with Sam Blond, CSO at Brex, and Kristen Habacht, VPS at Atlassian, about adjusting their sales process during Covid-19. Sam Blond | CSO @ Brex. Kristen Habacht | VPS @ Atlassian. Jason Lemkin: I’ll give folks just a minute to come back.

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The three strands of brand authenticity

Inside Intercom

In an entirely different industry, and in an entirely different way, European budget airline Ryanair also demonstrates incredible consistency from its value prop (cheap flights) to its product to its brand identity.