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Why Covid-19 Has Been Great for SaaS VCs. Or at Least, Their Portfolios.

SaaStr

Our airlines are barely hanging on. Ok we are facing unprecedented times. As much as 33% of the U.S. is underemployed or unemployed, or has given up looking. Retail is imploding. Schools are closing everywhere. It’s simply terrible and unprecedented. And yet … and yet. these are the Best of Times for SaaS VCs.

Airlines 291
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10 Learnings From Jeff Lawson (CEO Twilio) + Byron Deeter (Bessemer Ventures): “Adapt, Plan, Deliver”

SaaStr

Both in unimpacted industries, but also in the heavily impacted industries. “Maybe even go solve a problem for the airline industry today. .” Times of crisis are actually great times to find hard problems to solve. We need so many customer problems solved now. Maybe don’t bet your whole company on that industry.

CTO Hire 344
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5 Interesting Learnings from SmartSheet at $1 Billion in ARR

SaaStr

Growing Faster Than Others Due to “Non-Tech Customers” Smartsheet added a $850,000 restaurant customer deal, another big one at a top airline, and a third at a media and entertainment leader. And a few other interesting learnings: #6. And they grew a government contract to $1.6 million in ARR.

Airlines 240
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10 Tips to Help Manage the Burn

SaaStr

This always gives your revenue a boost, at very little additional cost beyond a lot of time and a few airline tickets and hotel rooms. Be at all the top events in your industry — because your customers will be. Applying the above can often extend your cash runway 20%-30% right there.

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Thanks to Asana, G2, Globalization Partners, Payhawk, and Salesloft for Sponsoring SaaStr Europa 2022!

SaaStr

Global customers such as Amazon, Japan Airlines, Sky, and Affirm rely on Asana to manage everything from company objectives to digital transformation to product launches and marketing campaigns. Join these incredible companies to experience all the value of SaaStr!

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Dreamforce, Arse-Kissing, and Behavioral vs. Attitudinal Loyalty

SaaStr

The classic example of Behavioral Loyalty is say United Airlines. If you haven’t explored the difference between behavioral and attitudinal loyalty, it’s one of the most important things you can understand in SaaS customer success. No one loves United.

Airlines 256
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How AI can help find new employees

IT World

Before employing artificial intelligence (AI) to find job candidates, Southwest Airlines had no definitive way to track the success of the company's email and website hiring campaigns. The airline also couldn’t queue up potential applicants who’d logged into a job listings page and left before an applicable position had been posted.

Airlines 134