Software Platform Consulting

MAY 16, 2017

Before We Get to Software… Warren Buffett recently announced that he was buying airline stocks. This is a man whose greatest quotes include many disparaging remarks about the airline industry (see here ). My favorite Buffett airline quote is: Since our purchase, the economics of the airline industry have deteriorated at an alarming pace, accelerated by the kamikaze pricing tactics of certain carriers. So why would the Oracle of Omaha invest in airlines now?

Consulting 40

Consulting Payment Solutions Payments Wireless 40

SaaStr

APRIL 1, 2022

Global customers such as Amazon, Japan Airlines, Sky, and Affirm rely on Asana to manage everything from company objectives to digital transformation to product launches and marketing campaigns. We wanted to give a special shout-out to some of our newest sponsors for SaaStr Europa 2022.

Airlines 203

Airlines Revenue Software Payment Solutions 203

IT World

MAY 5, 2022

The COVID-19 pandemic crushed the business travel industry, hammering trade shows, hotels, airlines, and other services. As video meetings went mainstream, the industry’s loss was Zoom’s gain. But now, restrictions are being lifted. As a result, business travel is coming back.

Travel 62

Travel Airlines Trends Management 62

SaaStr

MAY 23, 2022

This always gives your revenue a boost, at very little additional cost beyond a lot of time and a few airline tickets and hotel rooms. So for many of us in SaaS, these are still the best of times. The Cloud is bigger than ever, CIOs are buying more than ever, and SaaS is still on a roll.

Management 249

Management Airlines Venture Capital Cloud 249

SaaStr

JULY 17, 2020

Our airlines are barely hanging on. Ok we are facing unprecedented times. As much as 33% of the U.S. is underemployed or unemployed, or has given up looking. Retail is imploding. Schools are closing everywhere. It’s simply terrible and unprecedented. And yet … and yet.

Airlines 249

Airlines Travel SaaS Cloud 249

ProfitWell

APRIL 22, 2020

Airlines and special requests - With the rise of budget airlines, the airline industry has needed to slash prices. You'll also pay extra to check bags, for headphones to hear the in-flight movie, and for anything else the airline can think to charge you for.

Pricing 69

Pricing Airlines Travel Mobile 69

Neil Patel

SEPTEMBER 22, 2020

Airline Affiliate Credit Cards. Certain credit cards are associated with specific airlines. Your perks will be even better when you travel with that airline. These cards make sense for those of you who travel frequently and are loyal to a particular airline.

Airlines 113

Airlines Business Travel Banking 113

SaaStr

AUGUST 5, 2020

Every airline without government support will collapse. OK so this I think the first negative or at least “bummer” post I think I’ve ever written on SaaStr in 8 years.

Airlines 284

Airlines Government Entertainment Metrics 284

SaaStr

MAY 20, 2020

Both in unimpacted industries, but also in the heavily impacted industries. “Maybe even go solve a problem for the airline industry today. Our recent SaaStr Summit: Bridging the Gap was the first time I’ve had a chance to be a participant at a SaaStr event in a long, long time.

Airlines 278

Airlines Scaling Finance Investment 278

OPEXEngine

APRIL 28, 2020

In the early stages of a major business transformation, the leaders of a large global airline faced an urgent new priority—responding to the impact of Covid-19 on employees and passengers.

Airlines 56

Airlines Government Leadership Mobile 56

SaaStr

SEPTEMBER 30, 2019

Since then the company has grown to millions of registered users and counts companies like American Airlines, Zendesk, Groupon, Nasa, Leap Motion and MGM amongst its customers. It’s hard to imagine but SaaStr Annual 2020 is just around the corner. We’ve been tinkering away trying to line up the absolute best experiences and content for you, our awesome attendees. So, ready for a sneak preview? After the jump, we have the very beginning of our stellar speaker line-up.

Airlines 130

Airlines Benchmarks Retention Engineering 130

SaaStr

APRIL 7, 2022

I can give you marketing examples about how robots are sitting on my laptop and then in the cloud doing work for us that we hate doing, the work that is done in a contact center or in an airline or work that’s done in your finance business.

Airlines 228

Airlines AI Scaling Government 228

SaaStock

JANUARY 25, 2019

Airnguru provides a pricing intelligence technology for airlines. With Airnguru, airline companies can boost their profits and decrease the necessary time-to-market. The Latin American SaaS landscape is hustling and bustling, having seen more IPOs in the last 6 months than the previous 20 years combined. We are excited to be part of its history in the making as we bring SaaStock to Sao Paulo from April 23rd to the 25th.

SaaS Payments 205

SaaS Payments SaaS Airlines Construction 205

Baremetrics

JANUARY 10, 2022

Plane tickets and checked bags While plane tickets are not cheap, discount airlines have slashed their prices by making you pay extra for everything—added leg room, checked bags, use of the overhead compartment, drinks, food, priority boarding, seat choice, and whatever else they can think of.

Pricing 75

Pricing Airlines Benchmarks Compensation 75

OPEXEngine

JUNE 2, 2021

Golden started his career as a lawyer in a large private law firm, Akin Gump Strauss Hauer & Feld, and then migrated to the industry as a lawyer with American Airlines and then its subsidiary, Sabre, a travel management company, before moving to the finance side at Sabre.

Airlines 52

Airlines Metrics Pricing Construction 52

Kraftblick

MARCH 31, 2020

For example, many restaurants have closed and laid off their employees…hotels, rental cars, airlines, businesses catering to tourism are shutting down. How did COVID-19 influence the purchase process of banking and finance companies – clients of software companies?

Banking 56

Banking Finance Airlines Software 56

SaaStock

MARCH 20, 2019

Plusgrade is a leading upgrade and revenue technology solutions provider for the global airline industry. As we wrote in our launch post about expanding SaaStock New York into SaaStock East Coast , our main aim is to foster a community of top SaaS companies that spans all the way from Florida to Quebec. The SaaS industry’s beating heart will probably always be New York, and it will also be the home of SaaStock East Coast on June 4-6.

SaaS Payments 214

SaaS Payments SaaS Healthcare AI 214

ProfitWell

FEBRUARY 10, 2020

Budget airlines : Many airlines will provide economy pricing to fill seats in their planes, offering much lower prices for the first seats that are purchased and scaling up the price as availability decreases (which incorporates premium pricing as well).

Pricing 56

Pricing Airlines Acquisition Branding 56

Upscope

MAY 24, 2019

7 CX strategy examples Avast cyber security Kone elevators Gusto payroll and HR service Dell computers A US Airport Southwest Airlines Nordstrum Why have a CX Strategy? And the airline may lose my bag, so best to carry it onboard. There are many articles on developing a customer experience (CX) strategy so seeing a range of practical examples will help put them into perspective.

Airlines 79

Airlines Strategy Travel Entertainment 79

Chart Mogul

JANUARY 2, 2018

Airline loyalty programs – “I need to keep flying with [airline] otherwise I’ll lose my platinum status!”. My airline loyalty program allows me to fly around the world with perks I wouldn’t normally have access to. There are many ways to get customers to stick around, but they're not all equal. Let's take a look at the fine balance between holding users captive and making them want to stay.

Airlines 57

Airlines User Experience B2B B2C 57

Audacix

DECEMBER 9, 2018

Remember: culture eats strategy for breakfast Answer this for me: why do new airlines have more crashes per thousand flights than airlines that have been around for 50 years? It's because older airlines have a CULTURE of safety. A know-how and manner of operating that kneels at the alter the ultimate truth in the airline business: dead passengers don't buy air tickets. The quora hack proves that no company with web or mobile applications is safe from being hacked.

Cybersecurity 43

Cybersecurity Airlines Mobile Cloud 43

ProfitWell

AUGUST 21, 2019

Yet, there’s obviously some deep costs (in time and money) that come with pounding the pavement and racking up airline miles. Subscriptions are all about relationships. And this week's question from Jason Hamilton at Testlauncher got us thinking about a crucial part of building those relationships – actually meeting our customers face-to-face. To see how in-person sales and customer success affects the long-term success of subscriptions, we looked at the data from over 3.5

Airlines 54

Airlines Churn Subscription Customer Success 54

OPEXEngine

JUNE 25, 2020

Of course, any company, whether large or small, selling to markets most directly impacted by Covid, such as travel, airlines, and restaurants, will be hard hit regardless of their financial strength coming into 2020. What a difference a few months makes!

Airlines 52

Airlines Travel SaaS Retention 52

Upscope

AUGUST 25, 2021

She tells you the flight she took previously, the airline, the best landing time to go straight to check-in at the airbnb. When you can interactively guide someone across the internet using new technology, what does that allow?

Airlines 52

Airlines Government Social Media Technology 52

Sales Hacker

MAY 26, 2020

That represents 55% of airline revenues. Virtual selling is more than just a workaround for social distancing. It’s become clear that virtual selling offers long-term benefits in a post-pandemic world.

Travel 81

Travel Airlines Sales Business 81

Point Nine Land

MAY 22, 2020

Before cargo.one After Not only did they build a front-end to enable seamless booking on the demand (freight forwarder) side, but they also built a SaaS tool on the supply side to help airlines digitize their back-office and manage their revenue.

B2B 72

B2B B2C Airlines SaaS Payments 72

Casey Accidental

OCTOBER 20, 2020

Just look at airlines. This is part two of a three part series on sequencing business models. This essay is a collaboration with Gilad Horev.

Business Model 109

Business Model Business SaaS Payments PayPal 109

Intercom

SEPTEMBER 23, 2021

I talked to a number of people and asked them, “If every airline took away the miles and you couldn’t get those free trips anymore, would you continue to fly on that airline?” Customer loyalty is the ultimate goal for anyone working in customer experience.

Airlines 65

Airlines Healthcare B2C Pricing 65

Tomasz Tunguz

OCTOBER 29, 2014

In other words, instead of buying one engine and a service contract, a major airline would buy 100,000 flight hours from GE with a guaranteed level of engine uptime. Airlines benefit by winning greater predictability, fewer delays, and consequently greater profitability. The real promise of the Internet of Things isn’t simply linking millions of devices together, just like the real innovation of the web wasn’t networking a bunch of computers.

Airlines 40

Airlines Business Model Subscription Engineering 40

SaaStock

MARCH 20, 2019

Plusgrade is a leading upgrade and revenue technology solutions provider for the global airline industry. As we wrote in our launch post about expanding SaaStock New York into SaaStock East Coast , our main aim is to foster a SaaS community that spans from Florida to Quebec. The SaaS industry’s beating heart will probably always be New York, and it will also be the home of SaaStock East Coast on June 4-6. However, we believe in giving the entire coastline a chance to flourish.

SaaS Payments 100

SaaS Payments Healthcare AI SaaS 100

Neil Patel

APRIL 7, 2020

Delta Airlines is currently burning $60 million a day. It’s been roughly a month now since the Coronavirus started to flip our lives upside down.

Payment Methods 114

Payment Methods Airlines Marketing Advertising 114

Inside Intercom

JANUARY 12, 2022

And it made me think: are there some airlines that are just able to fly faster? I looked at different routes and was like, “Are there changes in the speed of different airlines? There were actually some airlines that were consistently a couple minutes faster.

Data 67

Data Airlines Transportation Cloud 67

SaaStr

JULY 12, 2022

It’s like United Airlines. SaaStr is Turning 10! As part of that, we wanted to look back at some of our most iconic content and sessions.

Sales 226

Sales Revenue Airlines Consulting 226

ProfitWell

MARCH 5, 2020

We use a lot of market panelists (people who are paid with cash, airline miles , donations to charity, etc.) Today (really, every day) feedback is not negotiable. Plus, GrubHub launches a subscription to get ahead of the competition.

Airlines 52

Airlines Subscription Branding Content Marketing 52

SaaStr

MAY 29, 2020

A very large airline, we’ve seen real uptick in usage of Workplace, particularly during COVID.

Pricing 201

Pricing Airlines Leadership Scaling 201

SaaStr

NOVEMBER 30, 2021

The classic example of Behavioral Loyalty is say United Airlines. Back in the day, I was meeting with one of Adobe Sign’s largest customers at that time, Groupon. I’d flown all the from the Bay Area in the darn middle of a windy winter.

Airlines 39

Airlines Cloud Branding Churn 39

Chargify

JANUARY 8, 2020

SaaS companies face some unique challenges that simply aren’t an issue for airlines, travel, hospitality, and other sectors where revenue management has been successfully applied in the past. . Revenue management is about predicting customer behavior to maximize revenue.

Revenue 57

Revenue Pricing Airlines Travel 57

ChurnZero

OCTOBER 9, 2020

Example: An interaction with an airline’s support center to change a flight. If you’re new to customer satisfaction surveys and have searched the topic online, then you already know that there’s a trove of information on the subject. So, as your research primer and to help you get up to speed, we created an abbreviated guide that covers three of the most popular survey types: NPS®, CSAT, and CES.

Airlines 52

Airlines Benchmarks Scaling Customer Success 52

Intercom

OCTOBER 21, 2021

In the news here today, there’s an airline I won’t name that canceled over 2,500 flights over the past couple of days. I talked about this airline a moment ago.

Airlines 60

Airlines Payment Methods Travel Advertising 60

SaaSOptics

MAY 22, 2018

Another example is airline industry analysts use metrics like load factor, yield, and available seat-miles. Magazines, newspapers, life insurance, phones, security services, and a long list of products and services have been sold for decades using the subscription model. What has changed? The model has not really changed, but the relative importance has. The difference now is how important and meaningful the subscription model has become to the national economic engine.

Airlines 40

Airlines Compensation Metrics Venture Capital 40