As Software Platforms Grow, So Do the Oligopolies

Software Platform Consulting

Before We Get to Software… Warren Buffett recently announced that he was buying airline stocks. This is a man whose greatest quotes include many disparaging remarks about the airline industry (see here ). My favorite Buffett airline quote is: Since our purchase, the economics of the airline industry have deteriorated at an alarming pace, accelerated by the kamikaze pricing tactics of certain carriers. So why would the Oracle of Omaha invest in airlines now?

Why Covid-19 Has Been Great for SaaS VCs. Or at Least, Their Portfolios.

SaaStr

Our airlines are barely hanging on. Ok we are facing unprecedented times. As much as 33% of the U.S. is underemployed or unemployed, or has given up looking. Retail is imploding. Schools are closing everywhere. It’s simply terrible and unprecedented. And yet … and yet. these are the Best of Times for SaaS VCs. Even better than Q1’20. Two related reasons: First, the stock market for public SaaS and Cloud companies is at an all-time high.

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2021 Planning and Global Economic Collapse

SaaStr

Every airline without government support will collapse. OK so this I think the first negative or at least “bummer” post I think I’ve ever written on SaaStr in 8 years.

Best Business Credit Cards

Neil Patel

Airline Affiliate Credit Cards. Certain credit cards are associated with specific airlines. Your perks will be even better when you travel with that airline. These cards make sense for those of you who travel frequently and are loyal to a particular airline.

What is optional product pricing? Definition, examples & our take

ProfitWell

Airlines and special requests - With the rise of budget airlines, the airline industry has needed to slash prices. You'll also pay extra to check bags, for headphones to hear the in-flight movie, and for anything else the airline can think to charge you for. This is because automobile manufacturers are employing the same use of optional product pricing as mobile app developers and budget airlines.

Navigating subscription in the air

ProfitWell

The airline is clearly thinking that if the program is a success, other airlines may follow suit using this model. But Etihad is not the first airline to offer this service. Maybe we’ll even challenge our crew to do a Pricing Page Teardown episode on airline subscriptions.). Today, we’re eyeing subscription aviation. Plus, an interview on Product Hunt Radio from the mind of a brand master. And finally, we take a monetization and pricing plunge with Reforge.

In a Crisis, This Is What Good Looks Like

OPEXEngine

In the early stages of a major business transformation, the leaders of a large global airline faced an urgent new priority—responding to the impact of Covid-19 on employees and passengers. Even as the crisis continues, the airline is taking actions that enable it to transform the business for a different future. While each company’s experience of the pandemic is different, the recent journey of the global airline reveals some valuable principles for mobilizing quickly in a crisis.

SaaStr Annual 2020 is Coming. Hear from these Amazing Speakers!

SaaStr

Since then the company has grown to millions of registered users and counts companies like American Airlines, Zendesk, Groupon, Nasa, Leap Motion and MGM amongst its customers. It’s hard to imagine but SaaStr Annual 2020 is just around the corner. We’ve been tinkering away trying to line up the absolute best experiences and content for you, our awesome attendees. So, ready for a sneak preview? After the jump, we have the very beginning of our stellar speaker line-up.

29 Latin American SaaS Superstars

SaaStock

Airnguru provides a pricing intelligence technology for airlines. With Airnguru, airline companies can boost their profits and decrease the necessary time-to-market. The Latin American SaaS landscape is hustling and bustling, having seen more IPOs in the last 6 months than the previous 20 years combined. We are excited to be part of its history in the making as we bring SaaStock to Sao Paulo from April 23rd to the 25th.

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Sequencing Business Models: The Types of Marketplaces

Casey Accidental

Just look at airlines. This is part two of a three part series on sequencing business models. This essay is a collaboration with Gilad Horev.

Quora has been hacked, but you can do these 4 things to avoid being breached

Audacix

Remember: culture eats strategy for breakfast Answer this for me: why do new airlines have more crashes per thousand flights than airlines that have been around for 50 years? It's because older airlines have a CULTURE of safety. A know-how and manner of operating that kneels at the alter the ultimate truth in the airline business: dead passengers don't buy air tickets. The quora hack proves that no company with web or mobile applications is safe from being hacked.

Banking & Finance CIOs on How Coronavirus Changed Software Services Demand

Kraftblick

For example, many restaurants have closed and laid off their employees…hotels, rental cars, airlines, businesses catering to tourism are shutting down. How did COVID-19 influence the purchase process of banking and finance companies – clients of software companies? Kraftblick is on its way to find out. Kraftblick is talking with the management of Verizon Data Services, People First Federal Credit, Venture Out Consultants, and Hawaii National Bank. Joe Riccardo.

The top SaaS companies ruling the East Coast

SaaStock

Plusgrade is a leading upgrade and revenue technology solutions provider for the global airline industry. As we wrote in our launch post about expanding SaaStock New York into SaaStock East Coast , our main aim is to foster a community of top SaaS companies that spans all the way from Florida to Quebec. The SaaS industry’s beating heart will probably always be New York, and it will also be the home of SaaStock East Coast on June 4-6.

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7 Companies Show you their Customer Experience Strategy

Upscope

7 CX strategy examples Avast cyber security Kone elevators Gusto payroll and HR service Dell computers A US Airport Southwest Airlines Nordstrum Why have a CX Strategy? And the airline may lose my bag, so best to carry it onboard. There are many articles on developing a customer experience (CX) strategy so seeing a range of practical examples will help put them into perspective.

10 of the best COVID-19 marketing ideas we’ve seen

Vero

American Airlines gives back. This campaign will boost donations, as well as give customers a reason to come back to American Airlines to use up their points after the virus subsides. . Some restaurants are selling gift cards to boost future visits, while American Airlines is giving away miles. . Businesses are constantly evolving, but companies have been met with swift, sudden changes as a result of the COVID-19 global pandemic.

What is economy pricing? Definition, examples, and expert opinions

ProfitWell

Budget airlines : Many airlines will provide economy pricing to fill seats in their planes, offering much lower prices for the first seats that are purchased and scaling up the price as availability decreases (which incorporates premium pricing as well). Whether you know it or not, you've encountered the economy pricing model. It's why you buy generic cola instead of Coke. Or facial tissues instead of Kleenex.

Sequencing Business Models: The Types of Marketplaces

Casey Accidental

Just look at airlines. This is part two of a three part series on sequencing business models. This essay is a collaboration with Gilad Horev.

Lock-in vs. stickiness in SaaS: Retaining customers the right way

Chart Mogul

Airline loyalty programs – “I need to keep flying with [airline] otherwise I’ll lose my platinum status!”. My airline loyalty program allows me to fly around the world with perks I wouldn’t normally have access to. There are many ways to get customers to stick around, but they're not all equal. Let's take a look at the fine balance between holding users captive and making them want to stay.

How do in-person sales or customer success impact WTP and churn?

ProfitWell

Yet, there’s obviously some deep costs (in time and money) that come with pounding the pavement and racking up airline miles. Subscriptions are all about relationships. And this week's question from Jason Hamilton at Testlauncher got us thinking about a crucial part of building those relationships – actually meeting our customers face-to-face. To see how in-person sales and customer success affects the long-term success of subscriptions, we looked at the data from over 3.5

How to pivot in a time of change. Webconnex shows how to enable virtual events.

wepay

We’ve worked with some of the world’s most well known brands like Google, Southwest Airlines, and Spotify – and our belief is that we know we’ve done our job well when people experience our registration, donation, or ticketing platform without knowing we exist. Businesses everywhere have been hit hard by the COVID-19 pandemic. Event management platforms and organizers were one of the earliest and hardest hit industries.

Smaller SaaS More Vulnerable than Larger in 2020

OPEXEngine

Of course, any company, whether large or small, selling to markets most directly impacted by Covid, such as travel, airlines, and restaurants, will be hard hit regardless of their financial strength coming into 2020. What a difference a few months makes! Back in January, 2020 looked so different. By early 2020, investment in the SaaS industry was at record highs and expected to hit even higher peaks. In early Feb.,

Virtual Selling Is Here To Stay: 3 Benefits of Remote Sales

Sales Hacker

That represents 55% of airline revenues. Virtual selling is more than just a workaround for social distancing. It’s become clear that virtual selling offers long-term benefits in a post-pandemic world. Many sales leaders are already preparing for a future where effective virtual selling is a normal, ongoing business practice. In this article, we’ll look at the three key benefits of continuing to sell virtually over the long term. It provides a business continuity plan.

An Abbreviated Guide to Customer Satisfaction Surveys (NPS®, CSAT, CES)

ChurnZero

Example: An interaction with an airline’s support center to change a flight. If you’re new to customer satisfaction surveys and have searched the topic online, then you already know that there’s a trove of information on the subject. So, as your research primer and to help you get up to speed, we created an abbreviated guide that covers three of the most popular survey types: NPS®, CSAT, and CES.

A Primer on B2B Marketplaces: Challenges and Opportunities

Point Nine Land

Before cargo.one After Not only did they build a front-end to enable seamless booking on the demand (freight forwarder) side, but they also built a SaaS tool on the supply side to help airlines digitize their back-office and manage their revenue. This supply side tool was a vital component because it enabled them to own a part of the airlines’ workflow and, in turn, allowed them to capture the transactions on their platform.

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The Subscription Model is the New Standard

SaaSOptics

Another example is airline industry analysts use metrics like load factor, yield, and available seat-miles. Magazines, newspapers, life insurance, phones, security services, and a long list of products and services have been sold for decades using the subscription model. What has changed? The model has not really changed, but the relative importance has. The difference now is how important and meaningful the subscription model has become to the national economic engine.

The Subscription Model is the New Standard

SaaSOptics

Another example is airline industry analysts use metrics like load factor, yield, and available seat-miles. Magazines, newspapers, life insurance, phones, security services, and a long list of products and services have been sold for decades using the subscription model. What has changed? The model has not really changed, but the relative importance has. The difference now is how important and meaningful the subscription model has become to the national economic engine.

Mobile and Fintech dominate: WePay’s Week in Payments

wepay

At the same time it seems that one of the older industries out there, one you might not expect to jump aggressively into mobile payments, the airlines, is developing mobile payment strategies. This week’s interesting articles in the payment industry space basically fell into two camps, those about the rise of mobile payments and those about the rise of Fintech.

The SaaS superstars of the East Coast

SaaStock

Plusgrade is a leading upgrade and revenue technology solutions provider for the global airline industry. As we wrote in our launch post about expanding SaaStock New York into SaaStock East Coast , our main aim is to foster a SaaS community that spans from Florida to Quebec. The SaaS industry’s beating heart will probably always be New York, and it will also be the home of SaaStock East Coast on June 4-6. However, we believe in giving the entire coastline a chance to flourish.

How to Adapt Your Marketing During the Coronavirus (COVID-19)

Neil Patel

Delta Airlines is currently burning $60 million a day. It’s been roughly a month now since the Coronavirus started to flip our lives upside down. From having to practice social distancing and getting used to life without the outdoors to continually washing our hands and wearing masks and seeing loved ones and friends getting sick, the Coronavirus is something none of us expected. Even our businesses are suffering. Just look at the Coronavirus marketing stats I shared a few weeks ago.

SaaStr Podcasts for the Week with Facebook Workplace and Slack ? May 29, 2020

SaaStr

A very large airline, we’ve seen real uptick in usage of Workplace, particularly during COVID. 337: Christine Trodella is Head of Americas for Facebook’s Workplace product, the communication tool that connects everyone in your company, through Groups, Chat, Rooms and Live video broadcasting.

SaaStr Podcast #372 with 6sense CMO Latané Conant

SaaStr

We had an airline drink cart made and brought that into breakouts. 372: Latané Conant is the Chief Marketing Officer at 6sense, the company that allows you to achieve predictable revenue growth by identifying accounts looking for your solution, prioritize efforts and then engage the right way.

One of the Best Business Opportunities in the Next Decade

Tomasz Tunguz

In other words, instead of buying one engine and a service contract, a major airline would buy 100,000 flight hours from GE with a guaranteed level of engine uptime. Airlines benefit by winning greater predictability, fewer delays, and consequently greater profitability. The real promise of the Internet of Things isn’t simply linking millions of devices together, just like the real innovation of the web wasn’t networking a bunch of computers.

Your upcoming trip: no suitcase required

ProfitWell

On the flip side, it may mean less money for airlines. Today, we’re talking subscription-based beauty—in both style and care. Plus, a bit about cross-pollination in the professional sphere. Why is it important? Your top subscription news. Subscription packing. Rent the Runway is back in the limelight—expanding beyond home closets—now making your vacation a bit more seamless.

The Hard Truth: Revenue Management Complexities Unique to SaaS

Chargify

SaaS companies face some unique challenges that simply aren’t an issue for airlines, travel, hospitality, and other sectors where revenue management has been successfully applied in the past. . Revenue management is about predicting customer behavior to maximize revenue. It’s about selling the right products at the right prices to specific markets, and since its conception in the mid-’70s, it has helped companies like British Airways, Marriott Hotels and National Car Rental thrive.

Starting a SaaS in Berlin – 3 years in

Chart Mogul

The silver lining is that some airlines have got tired of waiting and begun opening more direct routes from the ageing Tegel Airport to key destinations (at least for us) such as San Francisco (might be short-lived now Air Berlin have entered bankruptcy ) and Toronto. I wrote a blog post back in November 2014 about the reasons for choosing Berlin (over London) as the city to launch ChartMogul from.

You should be hungry for feedback

ProfitWell

We use a lot of market panelists (people who are paid with cash, airline miles , donations to charity, etc.) Today (really, every day) feedback is not negotiable. Plus, GrubHub launches a subscription to get ahead of the competition. And finally, a newly dropped newsletter you gotta get on board with. Listen wherever you get podcasts: Your top subscription news. Survey says: feedback rules. Ah, feedback. A topic we can, quite frankly, never get enough of.

How Technology is Transforming Businesses and Their Sales Processes

Teamgate

Micro-Moment Sales: Red Roof Inn uses a combination of airline information and push notifications to grab customers in the moment. Businesses remain in existence because they continue to make a profit. And they continue to make a profit through revenue from sales. And they grow sales through good people, lots of hard work, and, yes, technology. And here’s the thing about technology.

What is the subscription revenue model? | ProfitWell

ProfitWell

Airlines. The subscription revenue model is hardly new. It’s been a staple of industries—publications, utilities, and, more recently, software—since it first emerged in the 17th century. But in the past few years, subscriptions have seen a bit of a resurgence. In fact, you'd be hard-pressed to find an industry that hasn't seen at least one subscription success story: Cars. Groceries. Fashion. Even the humble houseplant doesn’t seem immune to the subscription economy.

People of WePay: Tina Hsiao, VP Operations and Chief of Staff

wepay

Airlines. It was the worst experience not just because of the delays but because the airline and the employees didn’t empathize with us. Why WePay? I had been working at Intuit for over 11 years; the whole time in the small business division. When WePay came calling, I immediately felt a kinship to Bill and Rich values-wise. They were building a great culture and were focused on small businesses, which was my passion.

Infographic: The Evolution of Revenue Management

Chargify

If you do any research on the term, you’ll find that its roots lie in the airline and hospitality industries. Revenue management. It’s a term you might be familiar with – but not necessarily in the realm of SaaS. . Historically, revenue management has described the entire system of setting prices and adjusting them based on supply and demand. For example, adjusting prices to fill up inventory (i.e., seats and rooms) that would be wasted if they went unused. But that was then. .