Sat.Mar 30, 2024 - Fri.Apr 05, 2024

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The 6 Most Common Mistakes Founders Make When They Are Just Starting to Scale Revenue

SaaStr

Dear SaaStr: What are The Most Common Mistakes Founders Make When They Are Just Starting to Scale Revenue? Let me list some of the ones I see most often going from say $1m to $10m in ARR: Chasing the Shiny Penny. One of the biggest mistakes I see after $1m in trying to enter new market segments, new verticals, where you have zero traction. It’s one thing to invest in an area where only 5% of your business is today.

Scaling 261
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This Message Will Self-Destruct in 33 Seconds

Tom Tunguz

The average American attention span has fallen from 150 seconds in 2004 to 75 seconds in 2012 to 47 seconds in 2023 - a 5-6% annual rate of decline. Year Avg American Attention Span (sec) CAGR 2004 150 - 2012 75 -6% 2023 47 -5% How does this compare to these blog posts? In 2013, the average reader dwelled on this site for 47 seconds. Today, it’s 33 seconds, a 3.6% decline - which is a bit better !

Metrics 325
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How to Create a Resource Center For Your SaaS Product: Steps and Best Practices

User Pilot

Wondering how to create a resource center for your SaaS product? Then, you’ve come to the right place! A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. It reduces the load on your support team and improves customer satisfaction by providing self-service support. In this article, we’ll explore the core elements of a resource center, go over the steps of building one, and share some design examples to inspire you!

AI Search 105
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Process Development for Sales Success with Josh Schwartz

Predictable Revenue

Collin, dives deep with Josh Schwartz from Bregal Sagemount, into the intricacies of startup sales, from the foundational steps to success. The post Process Development for Sales Success with Josh Schwartz appeared first on Predictable Revenue.

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Merchant Insider Report: Payment Insights for Software Leaders

From emerging payment technologies to the importance of intuitive software design, the world of embedded payments is rapidly evolving. How do you stay ahead while serving up what merchants really want in your software offerings? The Merchant Insider report is here to help, offering unique insights into the merchant perspective. It analyzes responses from over 500 merchants in the U.S. and spans key industries, so you can understand the challenges, preferences, and expectations that are shaping s

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Payment facilitation and risk management: What do vertical software companies need to know?

Payrix

Congratulations, you’ve discovered that adding payments to your vertical software can help improve customer experiences and support your growth goals. Before moving forward with payments, you’re probably curious to learn everything you can about payment facilitation and more specifically about the risks associated with adding payments to your software.

More Trending

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Customer Success + Sales = Revenue Retention: Insights from Totango Leaders

Totango

“What’s your company’s most important business outcome in 2024?” If you asked your customer success (CS) and sales leaders this question, what do you think each of them would say? Would everyone have the same goal, or would it vary from team to team? Revenue retention hinges on the collaborative efforts of CS and sales teams as they collectively shepherd customers throughout the lifecycle journey, from acquisition to retention and expansion.

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Using PLG and Sales Led Growth Together to Drive Exponential Results

FastSpring

As an experienced sales and GTM leader, John Eitel has more than witnessed how product-led growth (PLG) has affected the tech and SaaS space in the last few years — he and his teams have been up close and personal with how PLG increased in popularity as a sales strategy. “I think there was a time of, ‘ Everybody should be doing it; why aren’t you doing it?

Scale 150
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How Do You Know You are Ready to Implement User Onboarding With the Help of Intercom?

Inturact

Implementing user onboarding can significantly impact how new users perceive and interact with your SaaS product. It's about creating a welcoming environment that guides users through the features and functionalities of your offering, ensuring they find value quickly and efficiently. Intercom, a powerful communication platform, can be your ally in this mission, offering tools and insights that enhance user engagement and retention.

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Three effective strategies for improving customer onboarding with AI

ChurnZero

AI is changing just about everything within the SaaS and technology space. What was once time-consuming and tedious is becoming streamlined and automated, with customer success teams better able to manage their customers proactively. It’s easier than ever before to map out effective customer journeys with au tomated milestones and tasks. CSMs can keep better track of customer health and act on potential escalations thanks to the power of AI.

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The Top 5 Ways to Monetize Your Subscriber Base

Grow your revenue with iolo’s comprehensive guide designed for senior business leaders. Discover effective methods to deliver premium features and monetize your subscriber base for maximum profitability. Gain practical insights and learn new approaches to drive sustainable growth in your business. Download your copy and start expanding your business today!

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Dear SaaStr: Funding Aside, What Are The Top 3 Things That Stop SaaS Companies From Growing From ~$25k MRR to ~$250k MRR?

SaaStr

Dear SaaStr: Funding Aside, What Are The Top 3 Things That Stop SaaS Companies From Growing From ~$25k MRR to ~$250k MRR? Let’s step back. If you have gotten to $25k in MRR ($300k in ARR) … you have something. Real. It’s not big enough yet. But it’s real. So … You WILL get to $3m in ARR ($250k MRR) from $300k ARR … as long as: you have truly happy customers (they can’t churn), keep hustling to get more of them (you found a way to get some already) and you don’t quit.

SaaS 237
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Rubrik S-1 - Burning the Boats in Data Security

Tom Tunguz

Rubrik, a Palo Alto-based data security company, filed their S-1 yesterday. At $784m in ARR, growing 47% with 130% net revenue retention across 6100 customers, the company should be one of top 10 fastest growing software companies alongside Klaviyo, ZScaler, & Crowdstrike - in ARR terms. Half of new customers are over $100,000 in size & contract values have grown 19% from $101k to $120k in a year. 41% of new bookings derives from those new customers.

Data 193
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Clouded Judgement 4.5.24 - Hype Rounds vs Fundamental Rounds + Macro Update

Clouded Judgement

Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Subscribe now Hype Rounds vs Fundamental Rounds The show Silicon Valley is one of my favorites - just so many nuggets of humor in that show. A favorite clip of mine is when Russ Hanneman is talking about how pre-revenue businesses are the best kind of businesses.

Cloud 161
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Crafting Sales Compensation Plans with Graham Collins

Predictable Revenue

This time, we're diving into the nuanced world of startup sales compensation with Graham Collins, Head of Partnerships at QuotaPath. The post Crafting Sales Compensation Plans with Graham Collins appeared first on Predictable Revenue.

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Generative AI Deep Dive: Advancing from Proof of Concept to Production

Speaker: Maher Hanafi, VP of Engineering at Betterworks & Tony Karrer, CTO at Aggregage

Executive leaders and board members are pushing their teams to adopt Generative AI to gain a competitive edge, save money, and otherwise take advantage of the promise of this new era of artificial intelligence. There's no question that it is challenging to figure out where to focus and how to advance when it’s a new field that is evolving everyday. 💡 This new webinar featuring Maher Hanafi, VP of Engineering at Betterworks, will explore a practical framework to transform Generative AI pr

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Don’t Let “Toxicity” Be an Excuse. Even If It’s True.

SaaStr

More often than we want to admit, we’re all to blame. I can’t tell you how many interviews I’ve done in the past months where I was told how their last company was “toxic”. Twice this week, at least. It’s the new hot term to describe situations that are challenging. Or hard. Or that we didn’t enjoy. Or where we were asked to do more than we wanted to.

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SparkToro V2 is Finally Here. It Can Do Incredible Things for SEO, Content Marketing, PR, and Ad Targeting.

Sparktoro

It’s an exciting, relieving, high-anticipation day for all of us at SparkToro. Today’s launch—which we call “V2″—is the culmination of more than a year of work, including a complete rebuild of the infrastructure and data sources for our product.

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Credit Card Surcharge Sign Wording and Template: How to Create Effective Notice for Your Surcharging Program

Stax

Credit card processing fees are expensive. There’s no way around it. In 2022, industry data shows that credit card companies earned a whopping $126.4 billion in processing fees. At upwards of 3.15% plus ten cents in interchange fees, these extra fees cost a pretty penny. And with merchants expected to pay as much as $502 million extra after price hikes in 2023 and 2024, these fees are shooting up faster than the transaction amounts spent on purchases.

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Effective Communication at Work with Christina Brady

Predictable Revenue

Christina Brady from Luster.ai shares her expertise in enhancing communication in virtual teams and offers actionable solutions. The post Effective Communication at Work with Christina Brady appeared first on Predictable Revenue.

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Leading the Development of Profitable and Sustainable Products

Speaker: Jason Tanner

While growth of software-enabled solutions generates momentum, growth alone is not enough to ensure sustainability. The probability of success dramatically improves with early planning for profitability. A sustainable business model contains a system of interrelated choices made not once but over time. Join this webinar for an iterative approach to ensuring solution, economic and relationship sustainability.

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How to Navigate the Shift to Generative AI with PagerDuty’s CEO Jennifer Tejada

SaaStr

As the kickoff to our first fully digital SaaStr AI Day, Jennifer Tejada , the CEO of PagerDuty, chatted with Jason Lemkin, SaaStr CEO and Founder, about navigating the shift to Generative AI and what Artificial Intelligence in SaaS might look like in the next 6 months, as well as years to come. Jennifer has been at PagerDuty since 2016, a disruptive company that took automation to the next level before AI was hot in 2024.

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What is Product-Led Innovation? Strategies, Examples, and More

User Pilot

Are you being innovative in your product? Truly think about it because it could be the difference between a successful product and not. Product-led innovation focuses on creating the best product for your customers. Read on to learn all about this product-led growth model. TL;DR Product-led innovation emphasizes improving the product to attract customers, reducing reliance on marketing for growth.

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Unlock Your B2B SEO Content with Structured Resource Sections

The Moz Blog

Enhance your B2B SEO strategy with structured resource sections. Learn how to optimize your site's hierarchy and content to target diverse customer queries and boost search visibility effectively.

B2B 101
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How Building a TikTok Following Before We Had a Finished Product Helped Us Achieve Seven-Figure Growth in Two Years

Buffer Resources

I started dreaming of creating a tool for ice facials when I realized there was no easy and accessible tool out there. My mom and I were both obsessed with using cold temperatures to increase cellular turnover, reduce inflammation, and firm the skin, but I hated the experience of having to hold an ice cube in my hands for minutes at a time. I was shocked to find there were no solutions on the market, so asked my partner, Lewis Battersby, if we could use his 3D printer to test some ideas.

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Navigating the Future: Generative AI, Application Analytics, and Data

Generative AI is upending the way product developers & end-users alike are interacting with data. Despite the potential of AI, many are left with questions about the future of product development: How will AI impact my business and contribute to its success? What can product managers and developers expect in the future with the widespread adoption of AI?

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Dear SaaStr: What Do Founders Need to Know to Navigate a Merger/Acquisition?

SaaStr

Dear SaaStr: What Do Founders Need to Know to Navigate a Merger/Acquisition? My #1 tip: Get Zen. Once you sell it, it is not yours anymore. And both your upside and your downside are now capped. You can no longer fail or run out of money, but really, you can no longer win in the same ways, either. You now have a much, much narrower role than you did before the deal, in most cases.

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Navigating the Impact of Generative AI on Enterprise Security: Insights from Industry Experts

Andreessen Horowitz

a16z General Partner Zane Lackey and Partner Joel de la Garza recently sat down with us to discuss the state of security in 2024. They addressed the top concern for CISOs: the impact of generative AI on enterprise security. Here’s what they had to say about the key considerations for technology adoption and strategies CISOs can employ to navigate the rise of AI-driven security solutions: 1.

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The MozCon 2024 Final Agenda Has Arrived!

The Moz Blog

With our MozCon speakers putting the final polish on their presentations, it’s time to take a look at the two action-packed days we have planned for MozCon 2024. Join us this year to explore the future of digital marketing; grab your tickets now!

Marketing 100
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8 Ideas for Your TikTok as a B2B Company

Buffer Resources

TikTok has become the go-to platform for brands looking to let loose and connect with their audience in an authentic and fun way. From jumping on meme bandwagons to pulling back the curtain on company culture, TikTok offers endless opportunities for creative expression. But for B2B companies, the idea of getting playful on social media can be daunting.

B2B 91
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SaaS: How They’re Turning Payments Into Profit Centers

Discover how top SaaS companies are earning up to $700k + and zero upfront cost with Usio Integrated Payments.

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I’m Thinking of Joining an Early Stage Startup as the First Sales Exec. How Do I Pick Right?

SaaStr

Dear SaaStr: I’m Being Recruited by a Startup That Just Raised $5m. How Do I Vet Them? First, there’s probably something there if they raised $5m. That’s never as easy at it sounds. It means the early traction looks good, or the team looks strong, or both. At least, usually. But of course that’s not everything in the early days especially.

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Ten Sales Kickoff (SKO) Insights You Can’t Afford to Miss

Sales Hacker

Now is a better time than ever for your sales team to align their goals, motivations, and strategies for the upcoming year (and beyond). And one of the best ways to do this? With a sales kickoff (SKO). As powerful as these meetings can be, they often lack direction or fall victim to several other SKO mistakes many organizations make. But with the guidance of David Nour, CEO of Nour Group , we will prepare you to have the most effective sales kickoffs.

Sales 92
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Aligning SEO Strategy with Client Business Goals — Whiteboard Friday

The Moz Blog

In SEO agencies, we get too caught up in the SEO and forget that there's a client. Understand what they want in order to align your SEO strategy with their goals. Learn more in this episode of Whiteboard Friday.