User Pilot

JULY 18, 2024

According to our latest NPS benchmark report, the average NPS in SaaS is 35.7. But how does your business fare against these product metrics benchmarks? Let’s explore our product metrics benchmark and learn: What NPS is and why it’s important for SaaS businesses. You can download our product metrics benchmarks here.

Benchmarks 105

Benchmarks Healthcare Technical Review Scale 105

User Pilot

JULY 19, 2024

One way to measure your Martech product success is by using benchmarks to compare its performance to similar products. These are the metrics we used to analyze the performance of 547 SaaS companies from 7+ industries in our SaaS Product Metrics Benchmark Report 2024. Onboarding checklist completion rate. Time to Value.

Benchmarks 103

Benchmarks Metrics Scale Customer Lifetime Value 103

The Moz Blog

FEBRUARY 27, 2024

With this workflow, you’ll successfully identify your site’s current Difficulty benchmark to help you focus your research, set goals, streamline resource allocation, and set expectations for stakeholders.

Benchmarks 101

Benchmarks 101

Practical Advice on SaaS marketing

JULY 1, 2020

Benchmarks are useful Of course, SaaS vendors need to be very careful to share only aggregate data. But with proper protections, they can regularly collect and share helpful benchmark information that allow companies to compare themselves to their peers. They can’t be in the business of sharing private data of individual customers.

Benchmarks 161

Benchmarks SaaS Cloud Metrics 161

Tom Tunguz

APRIL 28, 2020

How do you benchmark a sales organization in a time like this? If you’re interested in how to benchmark your sales team and understand how other sales teams’ performance is evolving, take a look at the Chorus Daily Briefing. Here are some of the highlights from my reading. New York reported a 2.5%

Benchmarks 270

Benchmarks Sales Hiring Sales Data 270

Andreessen Horowitz

JUNE 5, 2023

We’re … The post The 2022 Effect: A Benchmarking Bulletin appeared first on Andreessen Horowitz. When we released a16z Growth’s Guide to Growth Metrics at the end of last year, one of the biggest requests we received from founders was more information about how companies in our dataset were affected by 2022 macroeconomic conditions.

Benchmarks 106

Benchmarks Metrics 106

Baremetrics

JULY 7, 2021

For every decision-maker in a SaaS company, understanding SaaS financial benchmarks makes a proper interpretation your internal performance metrics possible. All the data your startup needs 1 What are SaaS financial Benchmarks? 2 Why use SaaS Financial Benchmarks? 2 Why use SaaS Financial Benchmarks? Table of Contents.

Benchmarks 105

Benchmarks SaaS Payments SaaS Payments 105

Zuora

MAY 21, 2024

They can’t answer deeper […] The post Beyond KPIs: Benchmarks that Empower Modern Businesses appeared first on Zuora. These metrics were a great starting point for plotting year over year trends, but how much can they really tell you?

Benchmarks 52

Benchmarks Business Churn Trends 52

Baremetrics

AUGUST 20, 2021

We built the Baremetrics Benchmarks feature to answer these questions. We collected data from 800+ small and medium sized subscription companies using Baremetrics, anonymized it, and aggregated it to provide benchmark data for key metrics and subscription pricing. Where does the benchmark data come from? Table of Contents.

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Benchmarks Subscription Payment Features Churn 97

Tom Tunguz

NOVEMBER 21, 2019

The report uses data from 5m sales and customer calls to benchmark sales team performance. Our portfolio company Chorus.ai released the State of Conversational Intelligence 2020. There’s lots of great data in the report. Some of the data reaffirms rules of thumb. For example, the typical win rate of a sales qualified lead is 19%.

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Benchmarks Customer Success Sales Data 188

Zuora

JUNE 7, 2024

But so often, Big Data projects never get […] The post Beyond KPIs: Self-Service Strategic Planning with Benchmarks appeared first on Zuora.

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Benchmarks Data Revenue 52

Chargebee

FEBRUARY 29, 2024

Learn about the churn benchmarks to monitor. Customer churn can play a big role in the success of your company, especially if you’re just starting out.

Benchmarks 52

Benchmarks Churn Retention 52

FastSpring

APRIL 26, 2022

In part one, we cover benchmarks and common churn formulas. Part I: SaaS Churn Benchmarks Part II: 5 Proven Strategies for Reducing SaaS Churn Part III: Churn Definitions and Additional Resources. Part I: SaaS Churn Benchmarks. When we set churn benchmarks for SaaS companies, there’s so much to consider.

Benchmarks 142

Benchmarks Churn Payments SaaS Payments 142

Chart Mogul

JANUARY 11, 2024

Access the most current SaaS performance benchmarks available on the market. Over the past two years, we’ve shared insights on this data through the SaaS Retention Report , SaaS Growth Report and flagship SaaS Benchmarks Report. Can you build these benchmarks right into your product?

Benchmarks 52

Benchmarks Marketing Social Media Subscription 52

Chargebee

DECEMBER 8, 2023

By benchmarking your actual retention rate against industry averages, you can identify areas for improvement and implement effective retention strategies to increase profits and ensure long-term success.

Benchmarks 76

Benchmarks Retention Strategy Business 76

OPEXEngine

DECEMBER 13, 2022

In these discussions, lots of conventional wisdom is shared, backed up by “benchmarks” that came from an investor, a conference, or another industry source. That’s because benchmarks need to fit the business model and require context in order to be applied in a relevant way. Companies with an equivalent retention rate.

Benchmarks 52

Benchmarks Scale Headcount Software Review 52

Tom Tunguz

NOVEMBER 18, 2021

Founded by Sanjit Biswas, former CEO at Meraki and John Bicket former CTO at Meraki[link] Samsara builds software to manage physical operations: truck fleets, mining, food & beverage, oil & gas. If a business has to manage physical assets with drivers, there’s a Samsara product for it.

CTO Hire 347

CTO Hire CTO Coach Benchmarks Scale 347

Tom Tunguz

APRIL 28, 2020

How do you benchmark a sales organization in a time like this? If you’re interested in how to benchmark your sales team and understand how other sales teams’ performance is evolving, take a look at the Chorus Daily Briefing. Here are some of the highlights from my reading. New York reported a 2.5%

Benchmarks 164

Benchmarks Sales Hiring Sales Data 164

Andreessen Horowitz

MARCH 3, 2023

How to Benchmark Your Social App appeared first on Andreessen Horowitz. What causes a product to take off, and then continue to pick up steam—to the point where millions of people are … The post Do You Have Lightning In a Bottle?

Benchmarks 120

Benchmarks 120

FastSpring

OCTOBER 25, 2023

The post Cyber Weekend Benchmarking Data: 2023 SaaS and Software Holiday Spend Report appeared first on FastSpring. FastSpring provides an all-in-one payment platform for SaaS, software, video game, and digital goods businesses, including VAT and sales tax management, payment localization, and consumer support.

SaaS Payments 157

SaaS Payments Payment Solutions Software Review Merchant Services 157

Tom Tunguz

JUNE 26, 2022

Coinbase and Uniswap are two of the leading crypto exchanges. The market values COIN, Coinbase’s stock, and UNI, Uniswap’s token at about 3x trailing 12-month revenues. But should they be trading at similar multiples? As the market has corrected, so have the trailing 12-month revenues (TTM)/Market Cap multiples.

Benchmarks 249

Benchmarks Headcount Government Business Model 249

ChurnZero

JUNE 24, 2022

In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey. You can download the full report for net retention and gross retention benchmarks as well as retention metrics in relation to ACV, growth, size, and more.

Benchmarks 98

Benchmarks Retention Software Review Technical Review 98

User Pilot

AUGUST 10, 2023

Benchmarking this crucial metric against your industry helps you assess your standing relative to your competition. In this article, we’ll delve into the ins and outs of CAC, its industry-specific benchmarks, and the proven practices to improve it. Ideally, the CAC should be around 1/3 or 1/4 of the LTV.

Acquisition 96

Acquisition Benchmarks Customer Lifetime Value B2B 96

Unbounce

APRIL 15, 2021

That’s where industry benchmarks come in—and that’s why we’re thrilled to bring you a fresh (and free) Conversion Benchmark Report for 2021. Introducing the 2021 Conversion Benchmark Report. We found this reduces the impact of outliers (like pages that convert five times better than the rest) on the final benchmarks.

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Benchmarks Machine Learning Artificial Intelligence AI Search 145

ChurnZero

MARCH 23, 2023

Yet, many teams fall well below industry benchmarks. Customer Success benchmark: headcount How many people should be on a Customer Success team? However, we are using common benchmarks of one CSM per $1M in revenue, or one CSM per $2M in revenue for companies with mature or scaled Customer Success departments to assess team size.

Headcount 52

Headcount Benchmarks Customer Success Scale 52

ChurnZero

MARCH 23, 2023

Yet, many teams fall well below industry benchmarks. Customer Success benchmark: headcount How many people should be on a Customer Success team? However, we are using common benchmarks of one CSM per $1M in revenue, or one CSM per $2M in revenue for companies with mature or scaled Customer Success departments to assess team size.

Headcount 52

Headcount Benchmarks Customer Success Scale 52

Chargebee

DECEMBER 11, 2023

By benchmarking your actual retention rate against industry averages, you can identify areas for improvement and implement effective retention strategies to increase profits and ensure long-term success.

Benchmarks 52

Benchmarks Retention Strategy Business 52

Chart Mogul

MARCH 1, 2023

See chapter 2 in the report to learn more about net retention benchmarks. When benchmarking, always keep the stage of your business in mind. of SaaS businesses with an ARPA less than $10/month have net retention rates over 100%. In contrast, 41.1% of SaaS businesses with an ARPA over $500/month have net retention of over 100%.

Benchmarks 98

Benchmarks Retention B2C Business 98

Chart Mogul

MAY 24, 2023

I couldn’t be more excited to launch the 2nd edition of the ChartMogul SaaS Benchmarks Report. In this report, we analyze anonymized and aggregated data from over 2,100 SaaS businesses to bring you the latest SaaS benchmarks and growth trends. We share all our learnings and benchmarks in the full report.

Benchmarks 52

Benchmarks SaaS PayPal B2C 52

Kellblog

JUNE 10, 2021

This is a quick post to share the slides I presented today at the GainSight Pulse Everywhere 2021 conference in a session entitled Net Dollar Retention, Key Benchmarks at $50M, $200M, and $1B in annual recurring revenue (ARR). In the session we discuss: The answer, which is 104%. Median NDR which is surprisingly invariant across size.

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Benchmarks Retention Subscription Payment Features 109