Customer Support Salary Guide for 2022
Groove HQ
MARCH 18, 2022
Researching customer support salaries for yourself or your team? The post Customer Support Salary Guide for 2022 appeared first on Groove Blog. Customer SupportWe've got you covered.
Groove HQ
MARCH 18, 2022
Researching customer support salaries for yourself or your team? The post Customer Support Salary Guide for 2022 appeared first on Groove Blog. Customer SupportWe've got you covered.
Groove HQ
APRIL 20, 2022
BigCommerce not only offers integrations with the tools you already use, but it also has a number of customer support apps in its Ecommerce Apps Marketplace. The post 14 Best BigCommerce Customer Support Apps appeared first on Groove Blog. Customer Support
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Groove HQ
APRIL 22, 2022
With more than 872 customer service apps in the Shopify app store, we've evaluated the best options for your and compiled a list of the top 24 you should actually consider. The post 24 Best Shopify Customer Support Apps appeared first on Groove Blog. Customer Support
Groove HQ
JULY 20, 2020
Learn how to use your customer support software as a catalyst for growth. The post 10 Growth Opportunities Hiding in Your Customer Support Software appeared first on Groove Blog. Customer Support
Advertiser: Vanilla Forums
This eBook will focus on exploring the process of digital support transformations, including the types of support solutions available that meet customer demands and how to create the best combination for your customer base.
SmartKarrot
MAY 20, 2022
Customer success is a separate field altogether because we are dealing with proactivity, data analysis, product adoption , and NPS feedback. The process involves regular coordination with support, product development, engineering teams, and marketing.
Groove HQ
FEBRUARY 3, 2022
Setting up an ecommerce customer support team? The post Guide to Setting Up E-commerce Customer Support Teams appeared first on Groove Blog. Customer SupportWe'll help you structure it for success, retention, and efficiency.
Intercom
AUGUST 4, 2021
When we’re looking for our next incredible support teammate, we want to set up every candidate to give the best interview they can. In this post, we’ll cover everything you need to know to feel comfortable and prepared when interviewing for our Customer Support team. .
SaaStr
APRIL 22, 2021
Gorgias recently did a very interesting deep dive on its 6,000+ customers for its help desk and contact center solution. Gorgias is 100% focused on e-commerce vendors, and not SaaS companies per se, but I suspect its data is pretty consistent with most folks using an online support tool.
Groove HQ
JANUARY 13, 2022
We've curated the 15 most important customer support skills to help you and your team thrive in this position. The post 15 Most Important Customer Support Skills with Examples appeared first on Groove Blog
Speaker: Bhavana Angadi, Senior Product Manager at Hopscotch (Demand & Growth) | Former Product Manager at Bigbasket
Join Bhavana Angadi, Senior Product Manager at Hopscotch, as she details the best way to increase customer retention.
Inside Intercom
APRIL 9, 2020
It’s the perfect storm that produces a swell of people who need to get in touch with customer support. In the midst of such a surge, it’s essential to get customers’ issues resolved quickly. I’m the Global Director of Customer Support.
Groove HQ
MARCH 17, 2022
Angry customers. The post Dealing with Angry and Difficult Customers as a Customer Support Agent appeared first on Groove Blog. Customer SupportThey're out there. And we've got solid tips to help you manage the situation.
Intercom
JANUARY 18, 2022
Support is changing fast – it’s harder than ever to keep your best customers and agents. So we asked 1,200+ global support leaders about how they’re adapting. Our new report reveals the top five trends transforming support and how to capitalize on them.
ChurnZero
JULY 6, 2021
This spotlight features, Scott Polidoro , Customer Support Representative at ChurnZero. . A: I was looking for jobs in Customer Support when I stumbled upon ChurnZero. A: A big misconception is that we deal with angry customers all of the time.
Speaker: John Goodman, Vice Chairman, CCMC, Customer Care Measurement & Consulting
Let's start making tech serve us rather than be a substitute for us. Let's empower our employees and give them the tools and strategies that will make even the angriest customer a loyal customer. Join John Goodman, Vice Chairman of Customer Care Measurement and Consulting and author of Customer Experience 3.0, and master customer rage for an insightful webinar on Wednesday, September 23, 2020.
Natalia Luneva
DECEMBER 3, 2020
Today I interview Sarah Hatter and we talk about creating an excellent customer support experience for your SaaS product. . Sarah is the founder and CEO of CoSupport, a business that has helped over 200 companies create excellent customer support experiences since 2011. .
Groove HQ
JUNE 12, 2020
Eight ways we managed to save money, time, and customers by keeping support in-house. The post How We Avoid Outsourcing Customer Support (Plus 3 Tips If You Absolutely Must) appeared first on Groove Blog. Customer Support
Groove HQ
DECEMBER 17, 2019
Learn how to create a knowledge base from the ground up that your customers will love. The post How to Create a Knowledge Base: Building Self-Service for Customer Support appeared first on Groove Blog. Customer Support
Intercom
FEBRUARY 1, 2022
With a new bar set for what is achievable digitally, customer expectations have grown in correlation – particularly when it comes to support, its availability, and the quality of the customer experience. . Empower your customers to self-serve. of support teams in 2022. .
Intercom
JULY 6, 2021
These days, customers expect instant access to support, especially for products that are critical to their business operations. But how do you live up to these expectations if your customers are on one side of the globe? The ROI of global customer support.
Groove HQ
OCTOBER 2, 2020
Help center software empowers customers to find answers to their questions. The post Help Center Software: 5 Steps to Create Self-Service Resources for Customer Support appeared first on Groove Blog. Customer Support
Groove HQ
MARCH 21, 2022
Everything you need to understand customer support, how to create a great team, and foster amazing customer experiences for your brand. The post Customer Support: What It Is, Why It’s Important, and Why It’s Different from Customer Service appeared first on Groove Blog.
Groove HQ
APRIL 28, 2020
Our best advice for smoothly transitioning your team to online customer support. The post Moving to Online Customer Support: 8 Tips to Ease the Transition appeared first on Groove Blog. Customer Support
Groove HQ
JULY 1, 2020
The post 20 Best Customer Support Tools: Our Favorite Budget-Friendly and Scalable Solutions for Growing Teams appeared first on Groove Blog. Customer SupportOur favorite tools for growing businesses looking to keep costs down and efficiency way up.
Groove HQ
JULY 15, 2019
Customer support specialists are the voice of your company when customers have problems. Here’s how to build the customer support team you need. What does it take to build the right customer support team for your business? The post Customer Support Specialists and Beyond: How to Build (or Join!) the Customer Support Team You Need appeared first on Groove Blog. Customer Support
Intercom
FEBRUARY 10, 2022
Customer support has never been a walk in the park. To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. We wanted to dive even deeper into how support organizations are adapting and figuring out ways to do more with less.
Groove HQ
MAY 13, 2020
How we built a highly effective (and super lean) remote support team. The post How We Support 9,000+ Users With Only 2 Customer Team Members: 9 Tips for Remote Customer Support appeared first on Groove Blog. Customer Support
ChurnZero
AUGUST 20, 2021
If you work in Customer Success, then you’ve likely experienced the challenges of customers reaching out to you for their support-related needs – whether it’s technical troubleshooting or resetting a password. Tactics for Setting Clear Boundaries and Customer Expectations.
Intercom
NOVEMBER 30, 2021
Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Download The Ultimate Modern Support Tech Stack guide. The future of support is here.
Intercom
JULY 28, 2021
Technology plays a critical role in providing customer support at scale. On top of that, bottom-line business metrics like customer retention and expansion are in focus for support teams now more than ever. Adding more power to your support – with less effort.
Inside Intercom
OCTOBER 7, 2020
In the not-too-distant past, customer support was seen as a hassle, a cost that had to be borne but which was really just a tax on success. If it wasn’t for those pesky customers with problems, profits would be through the roof, right? COGS and the real costs of customer support.
Totango
OCTOBER 6, 2020
Customer success vs. customer support: although these two terms appear similar, they actually refer to two different, yet complementary, functions within a company. Customer Success vs. Customer Support: How They Differ and How They Intersect.
SaaS Metrics
APRIL 23, 2021
The vital ingredient to running a successful SaaS business lies in recruiting an excellent customer support department. It’s all about ensuring that the customers receive the appropriate assistance at the right time with no delays. Efficient customer support implies an alleviation in customer churn. The post One-stop Guide for SaaS Customer Support Practices first appeared on SaaS Metrics. Blog SaaS Customer Support
SmartKarrot
SEPTEMBER 28, 2021
Logically speaking your office timing may end at sharp 5PM, but for your customers, they might just be getting started. Your customers might spend their 10 to 5 at their respective jobs and will get time only after your business hours to get in touch with you.
SaaStr
NOVEMBER 6, 2020
The answer: everyone in a SaaS company has to do a 2+ hour stint on customer support (chat, phone, whatever) once a quarter, minimum. While they used Adobe Sign / EchoSign ten times a day, they didn’t really see it from the customer side. I spent some time answering customer support calls this week, getting a better sense of what our customers are experiencing… pic.twitter.com/VEAhXkpT6A. Your customer support team may not appreciate it, 100%.
Intercom
APRIL 20, 2021
The challenges facing customer support leaders are more complex than ever. It can seem like an impossible balancing act – but customer support operations can help. What is customer support operations? This is where customer support operations comes in.
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