Customer Support Related Topics 
Intercom, Inc.
AUGUST 4, 2021
When we’re looking for our next incredible support teammate, we want to set up every candidate to give the best interview they can. In this post, we’ll cover everything you need to know to feel comfortable and prepared when interviewing for our Customer Support team. .
Intercom, Inc.
AUGUST 23, 2022
Customer retention has never been more critical to business success than it is today. That’s why companies should look to support – and retain – the customers they have. Shifting focus to customer retention can actually be twice as powerful as customer acquisition.
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Intercom, Inc.
APRIL 9, 2020
It’s the perfect storm that produces a swell of people who need to get in touch with customer support. In the midst of such a surge, it’s essential to get customers’ issues resolved quickly. I’m the Global Director of Customer Support.
Buffer Resources
JANUARY 27, 2023
years at Buffer as a Customer Advocate is how can we use empathy effectively to enhance the customer support experience? "The Maybe a better way to phrase it is that empathy is an incredibly powerful part of the customer service toolkit.
Advertiser: Vanilla Forums
This eBook will focus on exploring the process of digital support transformations, including the types of support solutions available that meet customer demands and how to create the best combination for your customer base.
Groove HQ
JULY 20, 2020
Learn how to use your customer support software as a catalyst for growth. The post 10 Growth Opportunities Hiding in Your Customer Support Software appeared first on Groove Blog. Customer Support
Intercom, Inc.
JANUARY 18, 2022
Support is changing fast – it’s harder than ever to keep your best customers and agents. So we asked 1,200+ global support leaders about how they’re adapting. Our new report reveals the top five trends transforming support and how to capitalize on them.
Groove HQ
MARCH 18, 2022
Researching customer support salaries for yourself or your team? The post Customer Support Salary Guide for 2022 appeared first on Groove Blog. Customer SupportWe've got you covered.
Intercom, Inc.
JUNE 19, 2018
On a recent night out in London, Tristan Watson discovered the value of great customer support, when his bag full of electronics, video equipment and personal items was stolen from a pub. George, a Monzo support rep, replied in a few minutes and credited the funds back into his account instantly – all while Tristan was racing across town to track down the thieves. The difference between the customer experience with Monzo and the traditional card issuers was night and day.”.
Intercom, Inc.
JULY 28, 2021
Technology plays a critical role in providing customer support at scale. On top of that, bottom-line business metrics like customer retention and expansion are in focus for support teams now more than ever. Adding more power to your support – with less effort.
Speaker: Bhavana Angadi, Senior Product Manager at Hopscotch (Demand & Growth) | Former Product Manager at Bigbasket
Join Bhavana Angadi, Senior Product Manager at Hopscotch, as she details the best way to increase customer retention.
Intercom, Inc.
OCTOBER 7, 2020
In the not-too-distant past, customer support was seen as a hassle, a cost that had to be borne but which was really just a tax on success. If it wasn’t for those pesky customers with problems, profits would be through the roof, right? COGS and the real costs of customer support.
Intercom, Inc.
SEPTEMBER 21, 2022
Because of the limited scale any business could operate in – a scale which was literally dictated by their location – it was relatively easy for them to build personal relationships with customers. And with that explosion in addressable market came an explosion in customer service requests.
Intercom, Inc.
FEBRUARY 1, 2022
With a new bar set for what is achievable digitally, customer expectations have grown in correlation – particularly when it comes to support, its availability, and the quality of the customer experience. . Empower your customers to self-serve. of support teams in 2022. .
Intercom, Inc.
JULY 1, 2020
Today, customer expectations are at an all-time high. Simultaneously, support teams are struggling with spikes in conversation volumes. A proactive customer support approach is the key to regaining control. What is proactive customer support?
Speaker: John Goodman, Vice Chairman, CCMC, Customer Care Measurement & Consulting
Let's start making tech serve us rather than be a substitute for us. Let's empower our employees and give them the tools and strategies that will make even the angriest customer a loyal customer. Join John Goodman, Vice Chairman of Customer Care Measurement and Consulting and author of Customer Experience 3.0, and master customer rage for an insightful webinar on Wednesday, September 23, 2020.
Intercom, Inc.
NOVEMBER 30, 2021
Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Download The Ultimate Modern Support Tech Stack guide. The future of support is here.
SaaStr
APRIL 22, 2021
Gorgias recently did a very interesting deep dive on its 6,000+ customers for its help desk and contact center solution. Gorgias is 100% focused on e-commerce vendors, and not SaaS companies per se, but I suspect its data is pretty consistent with most folks using an online support tool.
Intercom, Inc.
MAY 25, 2021
The channels we use to communicate have shifted dramatically, and customer expectations for fast, personalized support are higher than ever. As a result, companies need to understand their customers and deliver to their high standards if they want to stay competitive.
Groove HQ
APRIL 20, 2022
BigCommerce not only offers integrations with the tools you already use, but it also has a number of customer support apps in its Ecommerce Apps Marketplace. The post 14 Best BigCommerce Customer Support Apps appeared first on Groove Blog. Customer Support
Intercom, Inc.
APRIL 20, 2021
The challenges facing customer support leaders are more complex than ever. It can seem like an impossible balancing act – but customer support operations can help. What is customer support operations? This is where customer support operations comes in.
Groove HQ
APRIL 22, 2022
With more than 872 customer service apps in the Shopify app store, we've evaluated the best options for your and compiled a list of the top 24 you should actually consider. The post 24 Best Shopify Customer Support Apps appeared first on Groove Blog. Customer Support
Intercom, Inc.
FEBRUARY 10, 2022
Customer support has never been a walk in the park. To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. We wanted to dive even deeper into how support organizations are adapting and figuring out ways to do more with less.
Groove HQ
JANUARY 13, 2022
We've curated the 15 most important customer support skills to help you and your team thrive in this position. The post 15 Most Important Customer Support Skills with Examples appeared first on Groove Blog
Intercom, Inc.
APRIL 7, 2021
The wider global business scene is finally realizing what many successful companies have known for quite some time now: customer support is the face of your company. We wanted to know: what are the industry standards for support teams? How the support landscape is changing.
Groove HQ
DECEMBER 17, 2019
Learn how to create a knowledge base from the ground up that your customers will love. The post How to Create a Knowledge Base: Building Self-Service for Customer Support appeared first on Groove Blog. Customer Support
ChurnZero
JULY 6, 2021
This spotlight features, Scott Polidoro , Customer Support Representative at ChurnZero. . A: I was looking for jobs in Customer Support when I stumbled upon ChurnZero. A: A big misconception is that we deal with angry customers all of the time.
Groove HQ
JUNE 12, 2020
Eight ways we managed to save money, time, and customers by keeping support in-house. The post How We Avoid Outsourcing Customer Support (Plus 3 Tips If You Absolutely Must) appeared first on Groove Blog. Customer Support
Groove HQ
FEBRUARY 3, 2022
Setting up an ecommerce customer support team? The post Guide to Setting Up E-commerce Customer Support Teams appeared first on Groove Blog. Customer SupportWe'll help you structure it for success, retention, and efficiency.
Groove HQ
MARCH 22, 2022
We've broken down the 7 main KPIs for customer service teams. The post Customer Support KPI Metrics and How to Use Them appeared first on Groove Blog. Customer Support
Intercom, Inc.
AUGUST 24, 2021
But at these pivotal moments, it’s just as important to prioritize your customer support strategy as it is to plan your product roadmap or your next big marketing campaign. We recently took a deeper dive into some of the major challenges facing support teams in this new world.
Intercom, Inc.
AUGUST 27, 2018
As your business grows, having an excellent customer support team who can keep up is critical. Ramping up that support team, however, is easier said than done. If you don’t have a process or tools in place to help scale your support team, you’ll be reinventing the wheel each time you onboard a teammate – redirecting precious time and resources away from the customers you should be helping.
Intercom, Inc.
OCTOBER 24, 2018
How do you scale a support organization without breaking the budget or killing the quality of the customer experience? It’s an age old question for anyone leading a customer support organization, the sort of challenge that requires continuous innovation as a company and its customer base expands. Our belief in a modern support model will never change, but we’ve spent a lot of time iterating on how best to scale our support.
Natalia Luneva
DECEMBER 3, 2020
Today I interview Sarah Hatter and we talk about creating an excellent customer support experience for your SaaS product. . Sarah is the founder and CEO of CoSupport, a business that has helped over 200 companies create excellent customer support experiences since 2011. .
Groove HQ
OCTOBER 2, 2020
Help center software empowers customers to find answers to their questions. The post Help Center Software: 5 Steps to Create Self-Service Resources for Customer Support appeared first on Groove Blog. Customer Support
Groove HQ
APRIL 28, 2020
Our best advice for smoothly transitioning your team to online customer support. The post Moving to Online Customer Support: 8 Tips to Ease the Transition appeared first on Groove Blog. Customer Support
Groove HQ
JULY 1, 2020
The post 20 Best Customer Support Tools: Our Favorite Budget-Friendly and Scalable Solutions for Growing Teams appeared first on Groove Blog. Customer SupportOur favorite tools for growing businesses looking to keep costs down and efficiency way up.
Groove HQ
JULY 15, 2019
Customer support specialists are the voice of your company when customers have problems. Here’s how to build the customer support team you need. What does it take to build the right customer support team for your business? The post Customer Support Specialists and Beyond: How to Build (or Join!) the Customer Support Team You Need appeared first on Groove Blog. Customer Support
Intercom, Inc.
MAY 2, 2018
Since IBM coined the term “Help Desk” in the 1970s, customer support has come a long way. We’ve moved from call centers, to ticket-based helpdesks, to increasingly personal types of customer support. Over the past decade, one of the most popular (and personal) support channels has been live chat. However, having live customer conversations doesn’t come without its challenges. Self-service support right inside the Messenger.
Groove HQ
MAY 13, 2020
How we built a highly effective (and super lean) remote support team. The post How We Support 9,000+ Users With Only 2 Customer Team Members: 9 Tips for Remote Customer Support appeared first on Groove Blog. Customer Support
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