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Nailing your customer support interview at Intercom

Intercom, Inc.

In this post, we’ll cover everything you need to know to feel comfortable and prepared when interviewing for our Customer Support team. . The Customer Support interview process. Whether you’re applying for a Customer Support Specialist role, or a Customer Support Engineer role, the process is very similar.

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Drive retention from customer support with 4 easy steps

Intercom, Inc.

But what role does customer support play in this effort to retain customers? Why great customer support is the key to customer retention. Support plays a critical role in customer retention, with 32% of consumers citing bad customer service as the main reason they discontinued business with a brand.

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How the pandemic has changed customer support forever

Intercom, Inc.

As a result, companies need to understand their customers and deliver to their high standards if they want to stay competitive. “How can you ensure that your support team is still providing personable, conversational support at scale?” 53% of support teams have seen an increase in support queries since COVID-19 hit.

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The ultimate customer support tech stack for 2022

Intercom, Inc.

Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks.

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Transforming the Digital Customer Support Journey

As customer demands continue to grow, more organizations are looking to digitize their customer support journey, since the more traditional methods of support such as the call-center are no longer fulfilling customer needs. These digital transformations, however, are not a one-step fix, but rather a journey.

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FastSpring Support: 2024 Q2 Updates From Customer Support

FastSpring

Luanne Albright Manager, Customer Support Simplify B2B Sales With FastSpring’s Self-Serve Document Library We’re delighted to announce the addition of our B2B Document Library to the existing FastSpring Trust Center. The post FastSpring Support: 2024 Q2 Updates From Customer Support appeared first on FastSpring.

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Gorgias: Only 1.3% Of Us Actually Provide Top-Tier Customer Support

SaaStr

Gorgias is 100% focused on e-commerce vendors, and not SaaS companies per se, but I suspect its data is pretty consistent with most folks using an online support tool. While 44% of the 5,000 respondents thought they provided excellent customer support — only 1.3% And what they found made me cry a bit. actually did!

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Building Product to Enhance Customer Support: The Key to Customer Retention in an E-commerce Business

Speaker: Bhavana Angadi, Senior Product Manager at Hopscotch (Demand & Growth) | Former Product Manager at Bigbasket

There are many frustrated customers who feel that basic information like returns and refunds are not accessible, and that they are not getting the customer support that they need. This begs the question: what’s the best way to increase customer retention?

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Drive Employee and Customer Satisfaction with SLAs

Speaker: John Goodman, Vice Chairman, CCMC, Customer Care Measurement & Consulting

Too often, CSRs use technology as a crutch rather than a tool, and it's starting to show--57% of customer rage results are technology-based. And as we've turned to tech to solve our customer support problems, our internal service providers have fallen into disrepair.