Groove HQ

MARCH 18, 2022

Researching customer support salaries for yourself or your team? The post Customer Support Salary Guide for 2022 appeared first on Groove Blog. Customer SupportWe've got you covered.

Customer Support 60

Customer Support 60

Groove HQ

APRIL 20, 2022

BigCommerce not only offers integrations with the tools you already use, but it also has a number of customer support apps in its Ecommerce Apps Marketplace. The post 14 Best BigCommerce Customer Support Apps appeared first on Groove Blog. Customer Support

Customer Support 56

Customer Support 56

Groove HQ

JULY 20, 2020

Learn how to use your customer support software as a catalyst for growth. The post 10 Growth Opportunities Hiding in Your Customer Support Software appeared first on Groove Blog. Customer Support

Customer Support 111

Customer Support Software 111

Groove HQ

APRIL 22, 2022

With more than 872 customer service apps in the Shopify app store, we've evaluated the best options for your and compiled a list of the top 24 you should actually consider. The post 24 Best Shopify Customer Support Apps appeared first on Groove Blog. Customer Support

Customer Support 56

Customer Support 56

Advertiser: Vanilla Forums

This eBook will focus on exploring the process of digital support transformations, including the types of support solutions available that meet customer demands and how to create the best combination for your customer base.

Customer Support

SaaS Metrics

NOVEMBER 22, 2022

Building a thriving customer support team is essential to the success of any business. Here are seven steps to help you build a customer support team that is both effective and efficient. What does great customer support mean for your organization?

Metrics 52

Metrics Customer Support SaaS Business 52

SaaStr

APRIL 22, 2021

Gorgias recently did a very interesting deep dive on its 6,000+ customers for its help desk and contact center solution. Gorgias is 100% focused on e-commerce vendors, and not SaaS companies per se, but I suspect its data is pretty consistent with most folks using an online support tool.

Customer Support 243

Customer Support Data Customer Success SaaS 243

Intercom

AUGUST 4, 2021

When we’re looking for our next incredible support teammate, we want to set up every candidate to give the best interview they can. In this post, we’ll cover everything you need to know to feel comfortable and prepared when interviewing for our Customer Support team. .

Interviewing 97

Interviewing Customer Support Engineering Communication 97

Groove HQ

JANUARY 13, 2022

We've curated the 15 most important customer support skills to help you and your team thrive in this position. The post 15 Most Important Customer Support Skills with Examples appeared first on Groove Blog

Customer Support 96

Customer Support 96

Groove HQ

MARCH 22, 2022

We've broken down the 7 main KPIs for customer service teams. The post Customer Support KPI Metrics and How to Use Them appeared first on Groove Blog. Customer Support

Customer Support 56

Customer Support Metrics 56

Speaker: Bhavana Angadi, Senior Product Manager at Hopscotch (Demand & Growth) | Former Product Manager at Bigbasket

Join Bhavana Angadi, Senior Product Manager at Hopscotch, as she details the best way to increase customer retention.

Retention

Groove HQ

FEBRUARY 3, 2022

Setting up an ecommerce customer support team? The post Guide to Setting Up E-commerce Customer Support Teams appeared first on Groove Blog. Customer SupportWe'll help you structure it for success, retention, and efficiency.

Customer Support 56

Customer Support Retention 56

Inside Intercom

APRIL 9, 2020

It’s the perfect storm that produces a swell of people who need to get in touch with customer support. In the midst of such a surge, it’s essential to get customers’ issues resolved quickly. I’m the Global Director of Customer Support.

Customer Support 99

Customer Support Healthcare Travel Headcount 99

ChurnZero

JULY 6, 2021

This spotlight features, Scott Polidoro , Customer Support Representative at ChurnZero. . A: I was looking for jobs in Customer Support when I stumbled upon ChurnZero. A: A big misconception is that we deal with angry customers all of the time.

Customer Support 79

Customer Support Churn Customer Success Management 79

Natalia Luneva

DECEMBER 3, 2020

Today I interview Sarah Hatter and we talk about creating an excellent customer support experience for your SaaS product. . Sarah is the founder and CEO of CoSupport, a business that has helped over 200 companies create excellent customer support experiences since 2011. .

Customer Support 78

Customer Support Education SaaS Interviewing 78

Speaker: John Goodman, Vice Chairman, CCMC, Customer Care Measurement & Consulting

Let's start making tech serve us rather than be a substitute for us. Let's empower our employees and give them the tools and strategies that will make even the angriest customer a loyal customer. Join John Goodman, Vice Chairman of Customer Care Measurement and Consulting and author of Customer Experience 3.0, and master customer rage for an insightful webinar on Wednesday, September 23, 2020.

Consulting

Intercom

SEPTEMBER 21, 2022

Because of the limited scale any business could operate in – a scale which was literally dictated by their location – it was relatively easy for them to build personal relationships with customers. And with that explosion in addressable market came an explosion in customer service requests.

Customer Support 56

Customer Support Scaling AI Engagement 56

Groove HQ

DECEMBER 17, 2019

Learn how to create a knowledge base from the ground up that your customers will love. The post How to Create a Knowledge Base: Building Self-Service for Customer Support appeared first on Groove Blog. Customer Support

Customer Support 105

Customer Support 105

Groove HQ

JUNE 12, 2020

Eight ways we managed to save money, time, and customers by keeping support in-house. The post How We Avoid Outsourcing Customer Support (Plus 3 Tips If You Absolutely Must) appeared first on Groove Blog. Customer Support

Customer Support 96

Customer Support Management 96

Intercom

JANUARY 18, 2022

Support is changing fast – it’s harder than ever to keep your best customers and agents. So we asked 1,200+ global support leaders about how they’re adapting. Our new report reveals the top five trends transforming support and how to capitalize on them.

Customer Support 63

Customer Support Trends Headcount Finance 63

Groove HQ

MARCH 17, 2022

Angry customers. The post Dealing with Angry and Difficult Customers as a Customer Support Agent appeared first on Groove Blog. Customer SupportThey're out there. And we've got solid tips to help you manage the situation.

Customer Support 56

Customer Support Management 56

Groove HQ

OCTOBER 2, 2020

Help center software empowers customers to find answers to their questions. The post Help Center Software: 5 Steps to Create Self-Service Resources for Customer Support appeared first on Groove Blog. Customer Support

Customer Support 87

Customer Support Software 87

Groove HQ

APRIL 28, 2020

Our best advice for smoothly transitioning your team to online customer support. The post Moving to Online Customer Support: 8 Tips to Ease the Transition appeared first on Groove Blog. Customer Support

Customer Support 83

Customer Support 83

Groove HQ

JULY 15, 2019

Customer support specialists are the voice of your company when customers have problems. Here’s how to build the customer support team you need. What does it take to build the right customer support team for your business? The post Customer Support Specialists and Beyond: How to Build (or Join!) the Customer Support Team You Need appeared first on Groove Blog. Customer Support

Customer Support 59

Customer Support Business 59

Groove HQ

JULY 1, 2020

The post 20 Best Customer Support Tools: Our Favorite Budget-Friendly and Scalable Solutions for Growing Teams appeared first on Groove Blog. Customer SupportOur favorite tools for growing businesses looking to keep costs down and efficiency way up.

Customer Support 83

Customer Support Business 83

Intercom

JULY 6, 2021

These days, customers expect instant access to support, especially for products that are critical to their business operations. But how do you live up to these expectations if your customers are on one side of the globe? The ROI of global customer support.

Customer Support 94

Customer Support Strategy Retention Branding 94

Groove HQ

MAY 13, 2020

How we built a highly effective (and super lean) remote support team. The post How We Support 9,000+ Users With Only 2 Customer Team Members: 9 Tips for Remote Customer Support appeared first on Groove Blog. Customer Support

Customer Support 92

Customer Support 92

Intercom

FEBRUARY 1, 2022

With a new bar set for what is achievable digitally, customer expectations have grown in correlation – particularly when it comes to support, its availability, and the quality of the customer experience. . Empower your customers to self-serve. of support teams in 2022. .

Customer Support 52

Customer Support Investment Strategy Data 52

Intercom

JULY 28, 2021

Technology plays a critical role in providing customer support at scale. On top of that, bottom-line business metrics like customer retention and expansion are in focus for support teams now more than ever. Adding more power to your support – with less effort.

Customer Support 97

Customer Support Scaling Technology Headcount 97

Totango

OCTOBER 6, 2020

Customer success vs. customer support: although these two terms appear similar, they actually refer to two different, yet complementary, functions within a company. Customer Success vs. Customer Support: How They Differ and How They Intersect.

Customer Support 91

Customer Support Customer Success Construction Churn 91

Inside Intercom

OCTOBER 7, 2020

In the not-too-distant past, customer support was seen as a hassle, a cost that had to be borne but which was really just a tax on success. If it wasn’t for those pesky customers with problems, profits would be through the roof, right? COGS and the real costs of customer support.

Customer Support 82

Customer Support Investment Retention Churn 82

SaaStr

NOVEMBER 6, 2020

The answer: everyone in a SaaS company has to do a 2+ hour stint on customer support (chat, phone, whatever) once a quarter, minimum. While they used Adobe Sign / EchoSign ten times a day, they didn’t really see it from the customer side. I spent some time answering customer support calls this week, getting a better sense of what our customers are experiencing… pic.twitter.com/VEAhXkpT6A. Your customer support team may not appreciate it, 100%.

Customer Support 181

Customer Support PayPal Healthcare Engineering 181

Groove HQ

MAY 1, 2020

Customer service teams that used to work together are […]. The post 5 Tips for Onboarding Your Team to New Customer Support Software appeared first on Groove Blog. Customer SupportUnder normal circumstances, moving your team to a new software system is taxing.

Customer Support 76

Customer Support Onboarding Software 76

ChurnZero

AUGUST 20, 2021

If you work in Customer Success, then you’ve likely experienced the challenges of customers reaching out to you for their support-related needs – whether it’s technical troubleshooting or resetting a password. Tactics for Setting Clear Boundaries and Customer Expectations.

Customer Support 77

Customer Support Customer Success Education Onboarding 77

Inside Intercom

JUNE 19, 2018

On a recent night out in London, Tristan Watson discovered the value of great customer support, when his bag full of electronics, video equipment and personal items was stolen from a pub. George, a Monzo support rep, replied in a few minutes and credited the funds back into his account instantly – all while Tristan was racing across town to track down the thieves. The difference between the customer experience with Monzo and the traditional card issuers was night and day.”.

Customer Support 85

Customer Support Airlines Banking AI 85

SaaS Metrics

APRIL 23, 2021

The vital ingredient to running a successful SaaS business lies in recruiting an excellent customer support department. It’s all about ensuring that the customers receive the appropriate assistance at the right time with no delays. Efficient customer support implies an alleviation in customer churn. The post One-stop Guide for SaaS Customer Support Practices first appeared on SaaS Metrics. Blog SaaS Customer Support

Customer Support 43

Customer Support Metrics Churn SaaS 43

Groove HQ

MARCH 21, 2022

Everything you need to understand customer support, how to create a great team, and foster amazing customer experiences for your brand. The post Customer Support: What It Is, Why It’s Important, and Why It’s Different from Customer Service appeared first on Groove Blog.

Customer Support 52

Customer Support Branding 52

Intercom

APRIL 20, 2021

The challenges facing customer support leaders are more complex than ever. It can seem like an impossible balancing act – but customer support operations can help. What is customer support operations? This is where customer support operations comes in.

Customer Support 67

Customer Support Scaling Headcount Management 67

Intercom

NOVEMBER 30, 2021

Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Download The Ultimate Modern Support Tech Stack guide. The future of support is here.

Customer Support 100

Customer Support Payment Solutions Social Media Headcount 100

Inside Intercom

JULY 1, 2020

Today, customer expectations are at an all-time high. Simultaneously, support teams are struggling with spikes in conversation volumes. A proactive customer support approach is the key to regaining control. What is proactive customer support?

Customer Support 97

Customer Support Education Onboarding Retention 97