TechEmpower SaaS

OCTOBER 9, 2023

This presents businesses with an opportunity to enhance their search functionalities for both internal and external users. Artificial Intelligence (AI), and particularly Large Language Models (LLMs), have significantly transformed the search engine as we’ve known it.

AI Search 519

AI Search Artificial Intelligence Generative AI AI 519

Buffer Resources

SEPTEMBER 30, 2024

The secret to engaging social media posts has been in front of you this whole time.  As a copywriter, crafting engaging hooks is part of my job, but I don’t just save them for client work. And today, I want to share my framework for writing social media hooks that can increase engagement regardless of your account size.

Social Media 131

Social Media Trends Engagement AI 131

Payrix

APRIL 25, 2025

What are card-not-present transactions? A card-not-present (CNP) transaction occurs when a credit cardholder and their credit card are not physically present when a payment is accepted. How can software companies protect their users from card-not-present fraud?

Payment Methods 100

Payment Methods Payment Services Payment Solutions Payments 100

User Pilot

NOVEMBER 7, 2024

Product demos can be used at various stages in the customer journey, such as on your website to engage potential customers, in email campaigns to nurture leads, during sales calls to provide a “try before you buy” experience, and for customer onboarding to help new users get up to speed quickly. Focus on “Aha!

Payment Methods 103

Payment Methods Payment Solutions Software Review SaaS Payments 103

Clouded Judgement

JUNE 6, 2025

When buyers are engaging because “everyone is doing it” (AI, LLMs, etc.), This post and the information presented are intended for informational purposes only. ERR often lives on the edges. Tourist Customers. they often don’t have a long-term plan.

Cloud 146

Cloud Technical Review Software Review Technical Advisors 146

Payrix

FEBRUARY 4, 2025

Card acceptor business code A four-digit numerical representation of the type of business in which the card acceptor (merchant) engages. Merchant category code (MCC) Classification designating the principal trade, profession, or line of business in which a merchant is engaged. Visa, Mastercard, American Express, etc.).

Payment Services 147

Payment Services Merchant Services Payment Solutions Payment Methods 147

Tom Tunguz

AUGUST 31, 2020

During the presentation, we will cover the keys to success for hosting virtual events, including building audiences, managing sponsors, and programming. We look forward to welcoming Kimbre and engaging in a great conversation! Prior, she built and scaled the programs at both Split and Scalyr.

Scale 337

Scale Scaling Engagement Management 337

USIO

APRIL 24, 2025

That complexity presents a huge opportunity for Healthcare CRMs, ERPs, and ISVs to drive real value. Automated appointment reminders via SMS or email that drive attendance and pre-visit engagement. A customer makes a purchase and pays using their preferred method.

Merchant Services 130

Merchant Services Payments SaaS Payments Payment Services 130

Clouded Judgement

JUNE 13, 2025

Sources used in this post include Bloomberg, Pitchbook and company filings The information presented in this newsletter is the opinion of the author and does not necessarily reflect the view of any other person or entity, including Altimeter Capital Management, LP ("Altimeter").

Cloud 146

Cloud Data AI Investment 146

Tom Tunguz

SEPTEMBER 28, 2020

Audience engagement rose to the top of the questions list from the audience. When starting a performance, actors teach the audience how to engage. With virtual events, start every conference teaching the audience how to engage. Encourage speakers to deliver presentations that require audience engagement.

Engagement 272

Engagement Communication Metrics Development 272

Buffer Resources

SEPTEMBER 11, 2024

“My LinkedIn followers seem to engage with longer-form content that delivers as much upfront value as possible,” says Senior Design Engineer, David Luhr. I love asking questions and engaging with the responses. tends to get the most engagement. How can you help your audience learn and grow?

Social Media 128

Social Media Entertainment Education Branding 128

SaaStr

MAY 9, 2025

The afternoon features presentations from the CEOs of Snowflake and Box, and IBM, culminating in the Mayfield and SaaStr AI Demo Pitch finale, Jason’s Closing AMA, and the Wrap Party. Signing up early for these sessions is recommended, as some presenters may reach out directly to arrange one-on-one meetings.

AI Search 169

AI Search AI Artificial Intelligence Transportation 169

Payrix

FEBRUARY 4, 2025

By integrating payment capabilities directly into their platform or software, the master merchant creates seamless user experiences for both sub-merchants and customers, helping to drive customer engagement and unlocking additional revenue streams.

Merchant Services 130

Merchant Services Payment Services Payments SaaS Payments 130

Tom Tunguz

AUGUST 16, 2020

During the presentation, we will cover customer success trends and how they impact early stage B2B SaaS companies, share our point of view on how early-stage customer success drives growth, and provide a “game plan” that focuses on the key things to get right from the get-go. My partner, Jamin Ball, will be leading the discussion.

Cloud 306

Cloud B2B Trends Customer Success 306

SaaStr

NOVEMBER 10, 2023

If you ask a branding agency to come up with a new brand design within a given timeframe, they may have seven iterations and whittle it down to three to present. If they had more time for the surface areas of possibilities, they could present better solutions. Instead of being engaged by content, we’ll be engaged by meaning.

VP of Engineering 317

VP of Engineering AI Social Media Generative AI 317

Payrix

FEBRUARY 4, 2025

Focus on the payment acceptance needs of your customers and find a processor that can support them with a comprehensive set of solutions that accommodate both card-present (i.e. in-person) and card-not-present (i.e. online) payments. Learn more about the types of Embedded Payments.

Payment Services 130

Payment Services Payments Merchant Services Payment Methods 130

Trint

AUGUST 11, 2021

Some tips include: Constructing a brand voice Mapping out key dates relevant to your business or industry Researching associated hashtags The use of hashtags is proven to increase engagement and impressions , so it is important to stay up-to-date. Creating a diverse library of content formats can be key to maintaining an engaged audience.

Social Media 290

Social Media Advertising Construction Travel 290

Buffer Resources

OCTOBER 3, 2024

Most networks are coming up with new and engaging ways to help you communicate with your audience via your social media accounts. For example, skincare creator Aishwarya Nagpal regularly engages with her followers on her social media posts’ comments and uses those audience connections to find content ideas. on Instagram Stories.

Social Media 132

Social Media Trends Forecasting Engineering 132

Clouded Judgement

MAY 16, 2025

Sources used in this post include Bloomberg, Pitchbook and company filings The information presented in this newsletter is the opinion of the author and does not necessarily reflect the view of any other person or entity, including Altimeter Capital Management, LP ("Altimeter").

Trends 146

Trends Cloud Payment Features Subscription 146

Tom Tunguz

OCTOBER 26, 2020

Thinking through that presentation and reflecting on some recent conversations, I’ve changed my belief. Attract a customer, engage them, sell them a contract, onboard them, ensure they achieve their objective. Attract a talented candidate, engage them, hire them, onboard them. The superior mental model is a cycle.

Startup 279

Startup Onboarding Enterprise Metrics 279

Payrix

DECEMBER 18, 2024

Takeaway #3: The omnichannel experience Despite the focus on eCommerce and online payment innovations, 2024 saw a renewed interest in modernizing card-present payment systems. The episode concluded with a call to action for software platforms to engage openly with their payment providers. Ella Aguirre Yeah, absolutely.

Payments 130

Payments Embedded Payments Merchant Services Payment Services 130

FastSpring

NOVEMBER 1, 2024

These events are more than just sales — they are massive ecommerce festivals that drive consumer behavior, presenting significant opportunities for even SaaS, software, mobile game, and other digital product companies to boost revenue. Among these, Singles’ Day on November 11 stands out as the biggest.

Payment Methods 171

Payment Methods Merchant Services Payments Scale 171

User Pilot

SEPTEMBER 29, 2024

So, what can we learn from the best loading page examples about user delight, motivation, and engagement? Loading page examples Summary Some of the most engaging loading page examples we’ve found are: Userpilot uses incremental loading plus inspiring quotes to keep users hooked until it’s ready for use. Source: Intercom.

Engagement 104

Engagement Software Review User Experience Entertainment 104

Intercom, Inc.

JUNE 9, 2021

With these challenges in mind – and after collecting tons of feedback and reviewing engagement scores from those initial groups of new hires – we had to take a pause to plan and iterate our experience. Presenting skills. Blended learning strikes the right balance by offering a variety of ways to engage with the content. .

Onboarding 254

Onboarding Sales Hiring Scale Systems Review 254

Buffer Resources

SEPTEMBER 18, 2024

This guide will walk you through all the best practices for posting on TikTok for maximum engagement — and, with any luck, land your videos on  For You Pages  worldwide. Plan, create, and schedule content to get more exposure and engagement with Buffer's TikTok scheduling and analytics tools.

Social Media 115

Social Media Branding Engagement Trends 115

SaaStr

FEBRUARY 27, 2021

But it turns out, complaints = engagement. And maybe even more importantly, given how critical second-order revenue is in SaaS … if you go there, and you present your vision, passion and commitment … and you maintain that connection over time … I don’t think you’ll ever lose that customer.

Business Model 347

Business Model Customer Success Churn Software 347

SaaStr

JUNE 22, 2021

This is a positive trajectory, but it presents a challenge for your customer success efforts: How can you scale your support and CS while still delivering a memorable, quality customer experience? After a year of rapid digital acceleration, many SaaS companies grappled with high volumes of new customers. Preparation is Key.

Scale 278

Scale Customer Success Scaling Compensation 278

SaaStr

FEBRUARY 23, 2022

In this special SaaStr Annual presentation, Thomas shares how async communication improves the work experience, enhances company culture, and builds a better business. Sync (Synchronous) Communication: This is real-time communication, where two or more people are engaging simultaneously. What is Async, and Why is It Important?

Scale 273

Scale Company Culture Interviewing Communication 273

SaaStr

JULY 22, 2022

Uncharted territory stretches ahead, but the unknown can also present opportunities for growth and greatness. . How do I engage my customers? And with all the regulation with GDPR…and IDFA…people are really trying to find new channels to engage customers at that same level of efficiency.”. The Future of Marketing in 2022.

B2C 283

B2C Scale Marketing Sales Hiring 283

SaaStr

MAY 10, 2022

The impact of a crisis can vary across companies, and each presents its own set of distinctive signs and symptoms. Remote work presented another opportunity. As travel restrictions were lifted, recreational travel rebounded while companies remained more cautious of engaging in business travel. Define your crisis.

Travel 270

Travel Revenue Underperforming Technical Team Scale 270

Tom Tunguz

JUNE 14, 2020

Powerpoint-style presentations somehow give permission to gloss over ideas, flatten out any sense of relative importance, and ignore the interconnectedness of ideas.” When presenting, you can’t read the room and ensure that attendees are focused on the conversation. ” Reading about this methodology is one thing.

Finance 238

Finance Startup Engagement Business 238

SaaStr

JANUARY 17, 2023

You can be very high-touch when you have a great product and 100% control over how they engage with it. Once they’ve found you in your community, from a website, or an analyst, you have to present the right kind of content that resonates with them. . It’s repeatable, prescriptive, and scalable. . You can Google everything.

Startup 297

Startup Sales Sales Funnel Education 297

Payrix

NOVEMBER 19, 2024

It’s not just about the product or payments teams—developers, finance, sales, and operations team members should be engaged in the payments conversation early on. And back to my point about culturally, like, sometimes you have to present payments in a different way that makes sense. I’ll call it that. An economic reward.

Payments 130

Payments Embedded Payments Payment Solutions Payment Services 130

SaaStr

OCTOBER 13, 2022

You get a complete overview of your global subscriber base; MRR, ARPU, ASP, churn and LTV are presented in a beautiful and easy to use dashboard. ChurnZero lets your CS team manage and expand accounts at scale with proactive, personalized engagement that helps every customer succeed.

GCP(Google Cloud Platform) 257

GCP(Google Cloud Platform) Azure AWS Enterprise readiness 257

User Pilot

MARCH 30, 2025

This stark statistic underscores a simple truth: a solid mobile app engagement strategy is essential for your app’s success. In today’s congested app marketplace, the battle is won through sustained engagement. ” This is because engagement is a highly contextual concept that depends on the specific goals of your app.

Mobile 65

Mobile Engagement Strategy Social Media 65

User Pilot

JANUARY 2, 2025

How to design surveys for maximum engagement? Key takeaways from this example In-app placement improves engagement: The feedback widget allows users to submit ideas at the most relevant momentwhen users are actively engaging with the tool. What makes a customer feedback survey great? Was my guess right?

Scale 102

Scale Churn Underperforming Technical Team Scaling 102

Buffer Resources

FEBRUARY 17, 2025

You need to add not just the engagement metrics but also prove you’ve made informed decisions to get the value of money & resources. Then, they aggregate all the real time data from multiple accounts and present it in their own native social media dashboard. Is your engagement rate suffering compared to last month?

Social Media 114

Social Media Metrics Software Review Technical Review 114