User Pilot

AUGUST 23, 2023

A product analyst needs to have the following skillsets: Technical skills: data analysis , data visualization, statistical analysis, and technical tools. But aspiring students are advised to study the following under a bachelor’s degree – business management, statistics, economics, or computer science.

Technical Advisors 98

Technical Advisors Data Analysis Technical Review Software Review 98

Kellblog

MAY 23, 2022

If nothing else, the rants on repeatability and technical debt will be worth the price of admission!). Accumulating debilitating technical debt. “I wear the chain I forged in life,” said Jacob Marley in A Christmas Carol and so it is with your product. This material will echo that content.

Scale 87

Scale Technical Advisors Scaling Startup 87

SaaStr

SEPTEMBER 12, 2023

He advises that when these warning signs appear, founders should make a change sooner rather than later to avoid further issues. The company will likely need 1 Sales Engineer for every 8-10 sales reps to support the technical side. • Waiting will only make the problems worse.”

Sales Hiring 234

Sales Hiring SaaS Technical Advisors Customer Success 234

Casey Accidental

OCTOBER 18, 2021

I had been an advisor for Eventbrite for about two years, so I had a lot of comfort with the CEO and many of the executives before ever starting the role. When I started advising Eventbrite, the company had a business unit structure, so it didn’t even have a CPO role, but product leaders embedded into different business units.

Scale 135

Scale Technical Advisors Technical Review Marketplace as a Service 135

User Pilot

SEPTEMBER 7, 2023

To enable data sharing for team collaboration, you can use growth tools for data management , data sharing across teams, and analytics dashboards for different departments regardless of technical expertise. You should use no-code growth tools that support team collaboration in both technical and non-technical roles.

Trends 105

Trends Artificial Inteligence Technical Advisors User Experience 105

SaaStr

SEPTEMBER 29, 2022

He advises bringing these features to a B2B growth team and then shares mistakes that B2B companies make while adding go-to-market (GTM) to PLG. They invest development resources for non-technical people to quickly run and analyze these experiments. Breaking down a consumer tech growth team. Consumer growth teams are cross-functional.

Scale 246

Scale Technical Review Technical Advisors B2B 246

ChurnZero

FEBRUARY 13, 2023

In addition to acting as a trusted advisor, Customer Success managers also set customer expectations and facilitate change management to drive product adoption and renewals. Customer Success management often accounts for the largest share of the team.

Customer Success 52

Customer Success Technical Advisors Technical Review Onboarding 52

ChurnZero

FEBRUARY 13, 2023

In addition to acting as a trusted advisor, Customer Success Managers also set customer expectations and facilitate change management to drive product adoption and renewals. Customer Success Management often accounts for the largest share of the team.

Customer Success 52

Customer Success Technical Advisors Technical Review Onboarding 52

Net-Results

JUNE 5, 2019

If you don’t understand why you’re implementing something, you can’t properly advise your customer (whether that’s internally or externally) on the right way to do it. Most platforms (including Pardot, Act-On or Net-Results ) don’t require much more technical background to be successful with. appeared first on Net-Results.

Technical Advisors 75

Technical Advisors Marketing Software Strategy 75

ChurnZero

AUGUST 20, 2021

If you work in Customer Success, then you’ve likely experienced the challenges of customers reaching out to you for their support-related needs – whether it’s technical troubleshooting or resetting a password. For urgent technical issues, they should contact Support. Be Upfront With Your Customer.

Customer Success 98

Customer Success Customer Support Technical Advisors Technical Review 98

SaaStr

SEPTEMBER 8, 2020

Check out the session here: Algolia also summarized their Top 5 take-aways here , and below: Most SaaS founders start out the same way— armed with ample expertise of the technical details that go into a product and with limited experience of other aspects of scaling, such as sales. On hiring a CRO or CMO.

Scale 235

Scale SaaS Sales Hiring Scaling 235

BetterCloud

NOVEMBER 5, 2021

IT departments continue to be under-resourced when compared to product development or sales, so leaders must learn how to say “no” (or “not yet” as Hoyt advised). With IT playing a more strategic role within companies, soft skills are becoming more valuable than deep technical know-how.

Technical Advisors 52

Technical Advisors SaaS Leadership Customer Success 52

Frontegg

DECEMBER 14, 2021

Founder of Bulldog Mindset, Technical Adviser at Health Hero 43.4K Wes Bos is the creator of a prominent online course that teaches non-technical people about CSS and JavaScript coding. 1 John Sonmez. followers on Twitter and 17.2K followers on LinkedIn. Founder of BosType, Lead Instructor at HackerYou 267.9K 3 Addy Osmani.

Development 130

Development Technical Advisors Software Engineering Software Development 130

ChurnZero

NOVEMBER 30, 2021

When applied to the field of Customer Success and Customer Success skills , it means possessing skills that aren’t too technical, but also aren’t too service-oriented. Unfortunately, the recipe for the perfect ratio of technical skills and relationship expertise is not as cut and dry as hiring managers might hope.

Customer Success 52

Customer Success Technical Advisors Sales Hiring Technical Review 52

Neil Patel

JANUARY 22, 2023

Is SEO pagination on your technical SEO site audit checklist ? Finally, Semrush advises adding two or three internal links to every new article you publish. #6 If you can see the benefits of optimizing pagination for SEO but if you’re struggling to implement it, why not work with a technical SEO agency ?

Technical Advisors 144

Technical Advisors User Experience Engineering Social Media 144

ChurnZero

AUGUST 20, 2021

If you work in Customer Success, then you’ve likely experienced the challenges of customers reaching out to you for their support-related needs – whether it’s technical troubleshooting or resetting a password. For urgent technical issues, they should contact Support. Be Upfront With Your Customer.

Customer Success 52

Customer Success Customer Support Technical Advisors Technical Review 52

Upscope

JUNE 1, 2021

What would we advise someone to do if they were starting from scratch? We can only (barely) advise bootstrapped companies on this. While we think they churn because they find they don't need this product, it might be because they were not onboarded correctly or ran into technical difficulties but didn't say anything.

SaaS 52

SaaS Metrics Technical Advisors Churn 52

SmartKarrot

APRIL 18, 2023

Take charge of customer service issues by working with the engineering and technical support teams to make sure they are handled quickly and with a high level of satisfaction. Help consumers maximise the value of the product by advising them on how to exploit new or unused features.

Customer Success 19

Customer Success Technical Advisors Outsourcing Services Sales Hiring 19

OpenView Labs

AUGUST 11, 2021

And then talk, advise, assist. We dig into longer term business objectives and strategies, technical ideas they want to present, and even into their personal life plans/strategy if that’s where they take the conversation. Julie Gurner, Managing Partner and Executive Performance Coach at Gurner LLC. Listen, listen, listen.

Technical Advisors 95

Technical Advisors Leadership Startup Product Marketing 95

Chart Mogul

JUNE 9, 2022

You have to set up your own entity, register a foreign employer, hire a team of lawyers to look through the contracts, also, hire tax advisers and an accountant. What is the hotbed for technical talent right now? There’s no way to sugarcoat it, hiring people in different countries comes with a lot of headaches.

Technical Advisors 52

Technical Advisors SaaS Onboarding compliance 52

OPEXEngine

MARCH 3, 2020

In fact, if we’d effectively closed-out all material opportunities before quarter-end, I’d send it out before the quarter was technically even over. Dave Kellogg is a technology executive, investor, adviser, and blogger. Dave started his career in technical and product marketing positions at Ingres and Versant. Cheers/Dave.

Technical Advisors 59

Technical Advisors Sales Hiring Forecasting Churn 59

SaaStr

JANUARY 24, 2022

I’ve got my Excel sheet to help me explain to investors, advisers and friends how well revenue will increase. I’ve advised many first time executives in the past 20 years. If they get too technical, ask them to explain it again in non-accountant speak. I know, roughly, how much money is in our account.

Finance 323

Finance Outsourcing Services Sales Hiring Systems Review 323

SmartKarrot

DECEMBER 12, 2022

Lead enterprise software deployments and advise the customers on technical plans and rollout strategies. Build & Sustain relationships with identified accounts by becoming trusted advisors to decision-makers and executive buyers. Build trusted advisor relationships with key stakeholders within customer organizations.

Customer Success 19

Customer Success Technical Advisors Retention Onboarding 19

SaaStr

MARCH 3, 2020

And so, I consult and advise for startups about 35 startups over the last three, three and a half years. So if you got your first VP of Sales wrong and you want to pull the rip cord after three months, and that’s certainly something that I’ve advised. That’s something that Jason advises. Yeah, go ahead.

Sales Hiring 156

Sales Hiring Sales Recruiting Scale CTO Hire 156

ChurnZero

OCTOBER 8, 2021

Customer 2: Is an IT consultancy firm, advising clients on how to use information technology to meet their business objectives. Technical fit – This refers to the technical abilities, skills, and experience of your customer. I.e. is it technically possible for your customer to meet their desired outcome?

Technical Advisors 98

Technical Advisors SaaS Customer Success Metrics 98

Neil Patel

FEBRUARY 17, 2021

Of course, it’s more technical than that, but the simple truth is this: If you own a website, you need an SSL certificate. Bluehost uses Let’s Encrypt as the certificate authority, but almost all the technical legwork is off your plate. Cons: Some technical skill required for setup Recommended certificate renewal every 60 days.

Technical Advisors 133

Technical Advisors Management Pricing Entrepreneurship 133

Hull

JANUARY 22, 2019

But there's an urgent need for technical resources within growth teams. Casey Winters Growth Advisor at Greylock. Brianne Kimmel made the move from marketing through growth to advising and investing. But this time "growth engineer" is unequivocally technical. Month-to-month, quarter-to-quarter.

SaaS Payments 77

SaaS Payments Engineering SaaS Payments 77

Natalia Luneva

DECEMBER 3, 2020

You need someone who is going to be proactive, who thrives on educating customers, who is comfortable explaining technical ly complex details to people who might not necessarily be technical. It is advisable to have a paid support tier. emails every day for a year and he ended the emails with please advise.

Customer Support 91

Customer Support SaaS Technical Advisors Outsourcing Services 91

ChurnZero

MARCH 20, 2020

Applied to Customer Success talent, it translates to possessing skills that aren’t too technical, nor too service-oriented, but rather a happy medium. Unlike technical expertise, developing an engaging personality and empathy can’t be taught by sitting at a desk, which makes it a rarity in today’s business world. The new growth engine.

Customer Success 52

Customer Success Technical Advisors Technical Review Software Review 52

ChurnZero

OCTOBER 22, 2020

The more complex the software, the more maintenance it will likely need to ensure continued use,” advises LookFar , a software and startup studio. In most situations, it’s advised that you should only build when it serves to differentiate your business or there are no other viable solutions. Not to mention the maintenance.

Customer Success 59

Customer Success Software Review Software Technical Review 59

SmartKarrot

SEPTEMBER 19, 2022

Maximize adoption by interfacing with the customers, advising them on best strategies and seeing value in their investment. Mentor and train coworkers on technical aspects of the product to build their technical acumen. Provide technical product information, and prepare price quotations for customers and distributors.

Customer Success 19

Customer Success Technical Advisors Technical Review Retention 19

Neil Patel

JANUARY 12, 2021

That said, we would also advise you to avoid shared hosting or overly cheap services. You’ll need quick and efficient backup support when technical difficulties arise. I’ll also advise you to avoid going for domain names that have hyphens (like neil-patel-marketing.com) even when you get it at a dirt-cheap price.

Technical Advisors 142

Technical Advisors Software Review Technical Review Marketing 142

Teamgate

JANUARY 13, 2020

Technical health. Some technical details are there, but the hosting provider will supervise you to set up everything. . Some technical details are there, but the hosting provider will supervise you to set up everything. . Operating directly is not advised because it might invite some inevitable problems. Website content.

Technical Advisors 67

Technical Advisors Technical Review Software Review Engineering 67

Upscope

JUNE 1, 2021

There are ongoing discussion with their technical team including a separate slack channel set up for them. What would we advise someone to do if they were starting enterprise sales from scratch? They ask for additional documentation. They evaluate the product compared to other products. They ask us to fill in a 200 line security form.

Sales Hiring 52

Sales Hiring Sales Recruiting SaaS Enterprise 52

Valuize Consulting

MAY 11, 2022

Having a CSM platform definitely helps ensure that you’re actionable,” advises Emily. “As While we opted for someone with more technical skills for the role based on the complexity of our product, you may choose to focus on another area of expertise depending on your organization’s needs.”.

Scale 52

Scale Scaling Engagement Technical Advisors 52

BetterCloud

FEBRUARY 16, 2021

Gartner strongly advises to avoid the status quo of productivity sapping “death by tabs.” This will lead to a proliferation of these administrative interfaces and repeat tasks, further burdening IT administrators who already spend too much time on technical tasks that do not directly add business value and should be handled autonomously.”.

SaaS 98

SaaS Management Merchant Services Technical Advisors 98

SmartKarrot

MARCH 29, 2023

Serve as the main point of contact for business and technical difficulties. Advising customers strategically on the use of our tools. Collaborating with the product team to train and upgrade our product suite’s skill set, and ensuring that client technical requirements are properly evaluated and prioritised in our roadmap.

Customer Success 19

Customer Success Technical Advisors Technical Review Onboarding 19