How to Construct Meaningful Customer Journey Maps

Nimble - Sales

The post How to Construct Meaningful Customer Journey Maps appeared first on Nimble Blog. Research by firms such as Forrester and Temkin have found that customer journey mapping is moving front and center for many marketing and customer experience professionals. Because the more you understand your customer’s journey the better you can address opportunities to improve key decisions based on business results such as product/service adoption, customer service, […].

PODCAST 60: Effectively Giving and Receiving Constructive Feedback w/ Alyssa Merwin

Sales Hacker

This is a stretch opportunity, recognizing that it may not be ideal, but if they’re really passionate about leadership, and I don’t have something for them yet, let’s try to be thoughtful about how we construct it in a way that it can be more successful than what I experienced, and probably what a lot of us have experienced. The post PODCAST 60: Effectively Giving and Receiving Constructive Feedback w/ Alyssa Merwin appeared first on Sales Hacker.

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Investing in Mosaic

Andreessen Horowitz

design enterprise & SaaS fintech Uncategorized construction tech home ownership housing real estate

The Housing Market is Killing the American Dream

Andreessen Horowitz

fintech Uncategorized construction tech home ownership housing real estateForget the automobile or the iPhone. Cities, according to the economist Ed Glaeser, are our greatest invention. When people move to cities, they exchange ideas, lower transportation and production costs, and create new breakthroughs. Today, that virtuous cycle has been … The post The Housing Market is Killing the American Dream appeared first on Andreessen Horowitz.

The Optimal Seed Round Construction to Maximize Series A Success

Tomasz Tunguz

image credit: Svjetlana Tepavcevic. Is it better to raise your startup’s seed round from only angel investors, or is it better to include a VC or two? Several founders on the precipice of launching their seed fundraising processes have asked me this question. It’s a very difficult one to answer hypothetically because there are many different variables to balance. For example, VCs may invest larger sums than angel investors.

Can Architects Benefit from CRM? Duh! Here’s How

Nimble - Sales

The Architectural Engineering and Construction Solutions (AECS) Market is forecasted to grow by $4.7 billion during 2020-2024. In the USA alone, the engineering and architecture services market entails 110 thousand companies with total revenue of $290 billion.

Why Your Subscription Business Can't Ignore Customer Service

OceanX

A huge amount of work goes into running a direct-to-consumer subscription company: building a brand, constructing a website, acquiring customers, creating merchant accounts, writing email copy, developing and sourcing products, and more. Because there’s so much to do to get a company off the ground, it’s not uncommon for things like customer service to take a back seat. Ultimately, that's a big mistake. Subscription Customer Service

5 Ways to Increase SaaS Revenue Retention and Expansion through your Sales Strategy

Valuize Consulting

As with all powerful and reliable engines, your revenue retention and expansion engine must be constructed with components that fit seamlessly together. To create and sustain a growing and profitable B2B SaaS business you need a powerful revenue retention and expansion engine at its heart. This will set your business on cruise control towards positive [.]. articles

Your Product Has to Be Easier to Buy Than to Use

SaaStr

But I’ve come up with just one simple construct today: Your Product Just Has To Be Easier Buy Than It Is To Use. In the last year we’ve been leveling up a lot of our systems at SaaStr, and as part of that, moving from a lot of self-service and simple products to more robust ones. Such is the way as you grow. And one thing I’ve been shocked about is how few sales processes have kept up.

Selecting an ERP System for SaaS Companies - What to Consider

Sage Intacct

And SaaS companies face even more challenges, as they construct their metrics reports with data pulled from disparate applications, and then aggregate that information and perform calculation within spreadsheets. Obviously, the goal of any SaaS organization is to run a successful, profitable business. But having a great service is only half the battle…it’s equally important to implement systems that maximize efficiency.

Q4 2019 Applications Now Open

TechStars

The Heritage Group Accelerator Powered by Techstars is digging into technologies across construction, materials, environmental and recycling, and energy and refining. Techstars, the worldwide network that helps entrepreneurs succeed, today announced that applications are now open for 2019’s Q4 mentorship-driven accelerator programs. These programs that are officially receiving applications: Barclays Accelerator, Powered by Techstars – NYC (New York).

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What should an entrepreneur look out for when negotiating a term sheet with a VC?

SaaStr

board construction and seats that are proportionate, roughly, to ownership. One simple thing: complexity. 99% of terms and term sheet should be simple and straightforward: price. the amount invested (and % ownership for investors / cap table). pool for stock options and employees. standard venture terms — pro rata, IPO registration rights, etc. timing (if/when term sheet expires). That should be all there is, 90% of the time. That’s enough.

You Hired a Bad-Fit Executive. Now What?

SaaSX

Assuming you are actively giving constructive feedback and explaining where the gaps are, this should come to no surprise to the employee. We don’t need an article to tell you what to do. If you hired a bad fit executive you need to have them exit the business.

29 Latin American SaaS Superstars

SaaStock

Neoway is targeted to serve a diverse range of industries, including transportation, consumer goods, construction, oil and gas, health and pharmaceuticals, technology, telecoms, banks, and insurance companies and brokers, among others. Ipsum is the creator of ProPlanner, an online platform for managing engineering and construction projects. The platform is based on Lean Construction methodologies and provides a collaborative ecosystem for engineers and construction specialists.

SaaS 205

SaaS Content Marketing Best Practices

Inturact

A successful compost pile is a carefully constructed layered mass of dry, brown matter – dead leaves, dry lawn clippings, straw – and green waste (fruit and vegetable waste from your kitchen). It’s nearly springtime, and if you’re a gardener like I am, you might be looking into composting. I know, you’re wondering what on earth composting has to do with content marketing, much less SaaS marketing, but bear with me.

SaaStr Pro Spotlight: Archdesk

SaaStr

About Archdesk: As the #1 Software for construction companies in the UK, Archdesk is a modern management software for general construction , specialist contractors and fabricators. Today we’re lucky to hear from Iwona Gruszka, the Customer Success Manager for Archdesk , about how Archdesk’s team uses SaaStr Pro : Why did you decide to sign up for SaaStr Pro originally? What stood out to you, and what problem were you trying to solve?

Scott Kraege Joins Techstars as Managing Director of The Heritage Group

TechStars

With this accelerator supporting companies disrupting legacy industries addressing the next generation of solutions serving core business needs, I’m humbled for the opportunity to work with founders that share the same passion and commitment to tackling some of society’s biggest challenges through innovation in industries like energy, transportation, construction materials and chemicals.

Adhere Creative Presents: Template Websites Vs. Custom Web Design, An Unbiased Comparison

Adhere Creative

Companies like WordPress, Squarespace, Wix, and Joomla, facilitate website building by offering powerful website construction platforms. W hen your company is on the market for a new website, one of the first things you’ll have to decide is whether or not to build a custom site, or use a premade template. Both choices rely on a CMS (Content Management System) to get the job done.

Lesa Mitchell joins The Heritage Group Accelerator Powered by Techstars to help startups disrupt legacy enterprises

TechStars

Construction and Materials: Building infrastructure including materials and techniques; new equipment and safety solutions. Many industries that aren’t top of mind for most of us but serve our most basic everyday needs – from industrial production, transportation infrastructure and environmental services and safety – all are facing technological disruption and innovation.

Customer Success vs. Customer Support: What Are the Differences?

Totango

Customer support teams work with clients to fix these issues in real-time, helping them to find a solution while documenting the problem in-question—all while providing a friendly, constructive experience.

Want to Solve CRM Adoption? Stop Counting Log-ins

InsightSquared

No surprise traffic, construction or detours. Unlike in the movie Field of Dreams, when it comes to CRM, year after year, users have proven, “if you build it, they won’t necessarily come.”. The Customer Relationship Management (CRM) market is massive—expected to reach more than $80 billion in revenues by 2025 [1]. And yet despite all the investment, it’s a tool that’s failing sales. A tool that B2B organizations constantly struggle to get maximum value out of.

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Are You Interviewing 50+ Years Young SaaS Veterans? You Should Be.

SaaStr

And force yourself to construct a team that is diverse in all vectors. SaaS as we know it probably started in 1999. Salesforce was founded then, NetSuite just before that. SurveyMonkey was founded in 1999, one of the few SMB survivors of that era. There were apps before that (e.g., WebEx was founded in 1995), but Salesforce kicked off the current era, and is the biggest player in SaaS.

Tech-Based Communication Solutions to Improve Sales and Marketing Processes

InsightSquared

With your communication strategy in place, design your company branding to construct your sales and marketing digital presence. With communication taking on digital forms, tech-based tools and solutions are lucrative to the success of a modern sales and marketing strategy. A successful tech-based communication strategy depends on defining the plan, finding and implementing the right tools, and taking measures to ensure their longevity.

The Expectation of Winning

Sales Enablement, SaaS and Growth

Winning teams I’ve been part of How winning teams are constructed is timely, as in my role leading sales enablement at Automation Anywhere , shortly we’ll be growing the team, and I want to be thoughtful about the work we do, the candidates we hire and the culture we foster on what we hope and expect to be a winning team. This means speaking up when something is not right or when standards slip, as well as providing constructive, but candid feedback - and expecting the same from others.

Want to Solve SRM Adoption? Stop Counting Log-ins

InsightSquared

No surprise traffic, construction or detours. Unlike in the movie Field of Dreams, when it comes to CRM, year after year, users have proven, “if you build it, they won’t necessarily come.”. The Customer Relationship Management (CRM) market is massive—expected to reach more than $80 billion in revenues by 2025 [1]. And yet despite all the investment, it’s a tool that’s failing sales. A tool that B2B organizations constantly struggle to get maximum value out of.

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How To Keep Your Customers For a Decade. Or Longer.

SaaStr

I know some VCs will take shots at this statement, and I mean it more as a construct than a reality. Salesforce likes to talk about “Customers for Life”, and while that’s sort of catchy, it’s a little hard to grok what it really means. It finally sunk in for me a bit the other day. At EchoSign, now Adobe Sign, there’s a large group of well-known customers that I closed, Back in The Day … that now have been customers for 10 years.

One Call to Make Before Picking Your Startup's Headquarters

Tomasz Tunguz

If there are few, team construction will lag. If you must choose a long term headquarters for your startup, call an executive recruiter who focuses in that city. Ask her about each of the key roles your company will need to hire in the next 2 to 3 years. VP Engineering, VP Product, VP Sales, VP Customer Success, VP Marketing, or VP Operations. How large is the candidate pool for each search? Which are the hardest searches to complete in this geography?

Understanding payments

Tomasz Tunguz

But FastCompany constructed an illuminating diagram walking through a typical payments flow that I’ve copied here. The payments ecosystem is complicated. Just look at all those steps! Simplifying this complexity is the opportunity for many startups like Stripe, Dwolla and others

The top SaaS companies ruling the East Coast

SaaStock

With Eyrus , stakeholders on construction projects have the ability to collect automated data, and improve the delivery, resource management, safety, and efficiency of their projects. As we wrote in our launch post about expanding SaaStock New York into SaaStock East Coast , our main aim is to foster a community of top SaaS companies that spans all the way from Florida to Quebec.

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The Redpoint 2020 Go To Market Survey

Tomasz Tunguz

To help startups understand how their go to market teams compare to peers, Redpoint has constructed a survey. Go to market questions are some of the most common questions startups discuss in board meetings. This is especially true around the end of year because many companies develop their financial plans. You can find the survey here. The survey will answer questions like: How does the sales team structure differ by stage? by target buyer? by price point?

Advice from a Scientific Entrepreneur to Her 25-Year-Old Self

TechStars

I’m now an investor with HG Ventures, the corporate venture arm of the Heritage Group – a multi-billion dollar private conglomerate in the traditional industrial sectors of construction, environmental services and specialty chemicals. Contributed by Ginger Rothrock, Senior Director at HG Venture s, The Heritage Group. On my drive to work today I was listening to my favorite podcast, 20minVC.

“Land, Expand, Explode: How to Win the Long-Game in SaaS” Egnyte Chief Customer Officer and Co-Founder Rajesh Ram (Video + Transcript)

SaaStr

And while every company is different, I do firmly believe that the ideas and constructs that I’m about to present might be applicable to some, if not all of you, trying to build a SaaS companies. And by the way, I did want to highlight that even though we started horizontally, organically over time, we’ve had about a half a dozen industries that have surfaced, such as engineering and construction, advertising and media.

Cartographic’s Favorites of 2017

Sales Hacker

RG 45: Drawings of Ship Construction and Equipment, “Grice Plans” Drawing 85, Plan for Dry Dock. . All of the drawings are available to view and/or download at the following link: Drawings of Ship Construction and Equipment. Originally designed and constructed in 1794, it appears that Charles Ware created an illustration of the vessel sometime later during his tenure at the Boston Navy Yard. Congress , also designed in 1794 and constructed the following year.

Avoiding Website Ratholes: Advice for SaaS Marketers

Practical Advice on SaaS marketing

You’ll probably end up making changes as you get into the project, but to use a construction analogy, you don’t want to be designing the house while you’re building it. Nobody seems happy with their website. In talking with lots of Marketing managers over many years, I’ve found that they tend to fall into one of only two camps: People that are currently redoing their website, or People that are planning to redo their website.

What the Future of Sales Onboarding Looks Like (SaaS Sales)

Sales Hacker

To participate in film review contests, reps must submit relevant calls or snippets to playlists, score each other, and provide at least two comments on each clip (one positive, one constructive). . Some examples of how to provide constructive feedback: Instead of “Don’t do X,” say, “What if you tried…”. Use your 1-to-1s constructively by having reps show up with a call or clip that you’d like to dissect together.

Understanding The Vertical SaaS Product Stack

Mucker Capital

Across verticals large and small — logistics, home services, construction, property management, and much more — there are entrepreneurs trying to build vertical SaaS companies. For example, calendar software for dispatching technicians or a scheduling service for doctors; blueprint sharing and approval software for construction work teams. Procore Technologies: Cloud-based construction management software.

David & Brad reflect on the first six episodes of the Give First podcast

TechStars

David: Even the day is a completely artificial construct, as you know. . And there is often magic that happens when you’re willing to—across multiple people, across multiple different contexts, and over time—put your own energy into things, but without having to find that transactional construct upfront. How has the Give First podcast been going?

Bridging Buyer-Seller Gaps like It’s 2020

SaaStr

Admittedly, one of the biggest buyer-seller gaps our research uncovered is actually a result of having too many cooks in the kitchen (or too many cranes on the construction site). . By PandaDoc Marketing Specialist Travis Tyler. Even before a global health crisis slammed into the world economy this year, global sales leaders were already pretty shakey about the current state of deals. We know this because hundreds of them told us so in a joint study PandaDoc did with G2 in January of 2020.

Capitalizing Software Development Costs in a SaaS Business

OPEXEngine

Under this construct, accountants decided the costs being incurred to develop the products would be better “matched” to the revenue once the product was released for sale. At SaaS Capital, we have a lot of respect for GAAP financial statements. We think GAAP financials generally do a better job than cash-based financial statements in reflecting the underlying financial performance of a SaaS business.

From Zero to Tech: Growing Startup Culture in Bhutan

TechStars

In 2019 thus far, there have already been 14 Techstars Startup Weekends across Bhutan in 10 cities, around themes like education, HealthTech, FinTech, AR/VR, IoT, and construction. How does a country go from lifting a national ban on television in 1999 to nurturing tech startups in 2019? What does a startup ecosystem look like in a United Nations’ classified Least Developed Country?