How to Construct Meaningful Customer Journey Maps

Nimble - Sales

The post How to Construct Meaningful Customer Journey Maps appeared first on Nimble Blog. Research by firms such as Forrester and Temkin have found that customer journey mapping is moving front and center for many marketing and customer experience professionals.

PODCAST 60: Effectively Giving and Receiving Constructive Feedback w/ Alyssa Merwin

Sales Hacker

The post PODCAST 60: Effectively Giving and Receiving Constructive Feedback w/ Alyssa Merwin appeared first on Sales Hacker. This week on the Sales Hacker podcast, we speak with Alyssa Merwin. She leads LinkedIn Sales Navigator in North America.

The Optimal Seed Round Construction to Maximize Series A Success

Tom Tunguz

image credit: Svjetlana Tepavcevic. Is it better to raise your startup’s seed round from only angel investors, or is it better to include a VC or two? Several founders on the precipice of launching their seed fundraising processes have asked me this question. It’s a very difficult one to answer hypothetically because there are many different variables to balance. For example, VCs may invest larger sums than angel investors.

The most exciting Latin American SaaS Startups


Construct. Elevator pitch : Construct develops a field communication platform for construction projects. Its platform enables engineers, architects, and project managers to communicate and collaborate in the construction supply chain network.

Why Your Subscription Business Can't Ignore Customer Service


A huge amount of work goes into running a direct-to-consumer subscription company: building a brand, constructing a website, acquiring customers, creating merchant accounts, writing email copy, developing and sourcing products, and more.

What should an entrepreneur look out for when negotiating a term sheet with a VC?


board construction and seats that are proportionate, roughly, to ownership. One simple thing: complexity. 99% of terms and term sheet should be simple and straightforward: price. the amount invested (and % ownership for investors / cap table). pool for stock options and employees.

One Call to Make Before Picking Your Startup's Headquarters

Tom Tunguz

If there are few, team construction will lag. If you must choose a long term headquarters for your startup, call an executive recruiter who focuses in that city. Ask her about each of the key roles your company will need to hire in the next 2 to 3 years. VP Engineering, VP Product, VP Sales, VP Customer Success, VP Marketing, or VP Operations. How large is the candidate pool for each search? Which are the hardest searches to complete in this geography?

Q4 2019 Applications Now Open


The Heritage Group Accelerator Powered by Techstars is digging into technologies across construction, materials, environmental and recycling, and energy and refining.

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Lesa Mitchell joins The Heritage Group Accelerator Powered by Techstars to help startups disrupt legacy enterprises


Construction and Materials: Building infrastructure including materials and techniques; new equipment and safety solutions.

29 Latin American SaaS Superstars


Neoway is targeted to serve a diverse range of industries, including transportation, consumer goods, construction, oil and gas, health and pharmaceuticals, technology, telecoms, banks, and insurance companies and brokers, among others.

Adhere Creative Presents: Template Websites Vs. Custom Web Design, An Unbiased Comparison

Adhere Creative

Companies like WordPress, Squarespace, Wix, and Joomla, facilitate website building by offering powerful website construction platforms.

SaaS Content Marketing Best Practices


A successful compost pile is a carefully constructed layered mass of dry, brown matter – dead leaves, dry lawn clippings, straw – and green waste (fruit and vegetable waste from your kitchen). It’s nearly springtime, and if you’re a gardener like I am, you might be looking into composting.

Are You Interviewing 50+ Years Young SaaS Veterans? You Should Be.


And force yourself to construct a team that is diverse in all vectors. SaaS as we know it probably started in 1999. Salesforce was founded then, NetSuite just before that. SurveyMonkey was founded in 1999, one of the few SMB survivors of that era. There were apps before that (e.g.,

Understanding payments

Tom Tunguz

But FastCompany constructed an illuminating diagram walking through a typical payments flow that I’ve copied here. The payments ecosystem is complicated. Just look at all those steps! Simplifying this complexity is the opportunity for many startups like Stripe, Dwolla and others

“Land, Expand, Explode: How to Win the Long-Game in SaaS” Egnyte Chief Customer Officer and Co-Founder Rajesh Ram (Video + Transcript)


And while every company is different, I do firmly believe that the ideas and constructs that I’m about to present might be applicable to some, if not all of you, trying to build a SaaS companies. One of my favorite stories is that of a construction company called Balfour Beatty.

David & Brad reflect on the first six episodes of the Give First podcast


David: Even the day is a completely artificial construct, as you know. . How has the Give First podcast been going? David and Brad reflect on their initial forays into podcast hosting, and come to the conclusion that, while they’re still learning, their guests are amazing. .

Vita Inclinata Rings the Nasdaq Bell!


Vita, based in Denver and Seattle, is pioneering new, innovative hardware solutions for daily safety challenges in aerospace, construction and other dangerous industries.

The top SaaS companies ruling the East Coast


With Eyrus , stakeholders on construction projects have the ability to collect automated data, and improve the delivery, resource management, safety, and efficiency of their projects.

The AI Agency - A Novel GTM for Machine Learning SaaS Startups

Tom Tunguz

Procore targets construction with their software and Veeva targets pharmaceuticals with their CRM. In 2015, I wrote about the trade-off facing vertical SaaS companies. Vertical SaaS companies focus their efforts on a particular group of customers. This concentration limits the market size, but improves product market fit. Both of those businesses are now worth more than $3B. There is a new twist in SaaS with a parallel dynamic. I’ve started to call them AI Agencies.

Cartographic’s Favorites of 2017

Sales Hacker

RG 45: Drawings of Ship Construction and Equipment, “Grice Plans” Drawing 85, Plan for Dry Dock. . All of the drawings are available to view and/or download at the following link: Drawings of Ship Construction and Equipment. Co-written with Amy Edwards.

Understanding The Vertical SaaS Product Stack

Mucker Capital

Across verticals large and small — logistics, home services, construction, property management, and much more — there are entrepreneurs trying to build vertical SaaS companies. Procore Technologies: Cloud-based construction management software.

T.A. McCann on how sailing in the America’s Cup is like running a startup


Even in boat construction, you hire the best people you can. McCann, serial entrepreneur and Managing Director of Pioneer Square Labs, has sailed in two America’s Cups. How are sailing and startups alike? explains. David Cohen was super excited when he realized that T.A.

Subscription60: thank you, grazie, merci


We want to send our sincerest thank you for the constructive feedback we’ve received regarding the show, in our mission of delivering the absolute best compilations from the recurring revenue realm. Hello crew, A bby here taking this next sixty seconds for a focus on you. It's been three exceptional months. Each day we scour the world for the subscription news, resources, and products that deserve to be recognized.

An Ode to the OKR - How to Motivate Greater Ambition in Teams

Tom Tunguz

Second, the OKR construct reinforced greater ambition. I remember the first time I wrote an OKR (objective and key result) at Google. “You should set your goals so that you attain 70%. That’s success,” my manager told me. “Even better if you have a moonshot goal in there, with a 5% likelihood of success.” ” I was uneasy with calling 70% goal achievement as success. The habits formed from 17 years of schooling and a 100 point scale run deep.

Why your growth depends on taking risks with your hiring strategy

Inside Intercom

Appreciates fair, constructive feedback. Nice to haves: Comfortable giving constructive feedback to peers. Comfortable giving constructive feedback to leadership. There’s a key turning point for your hiring strategy in a rapidly scaling team or organization. The inflection point is when you go from only being comfortable hiring star candidates who pose very little risk to taking chances on candidates who don’t tick all the boxes but who have promise and potential.

The Expectation of Winning

Sales Enablement, SaaS and Growth

Winning teams I’ve been part of How winning teams are constructed is timely, as in my role leading sales enablement at Automation Anywhere , shortly we’ll be growing the team, and I want to be thoughtful about the work we do, the candidates we hire and the culture we foster on what we hope and expect to be a winning team. This means speaking up when something is not right or when standards slip, as well as providing constructive, but candid feedback - and expecting the same from others.

How to develop a winning sales mindset: Critical self talk vs pep talk

Focus on constructive self-criticism. Instead, focus on what questions that have constructive potential. We’ve all been there: you’re in the middle of a sales call, and you start rambling. You only realize it after you’ve been going on for a few minutes.

LaunchPad Lift Spotlight: Antithesis Foods


They are constructing experiments to answer questions about the cost of customer acquisition, marketing ROI, and more, in order to collect meaningful data.

5 ways to use personalization to grow your SaaS


If they’re in the construction industry, make the headline on the homepage about construction, change the case studies to be other construction companies, and talk about construction stuff on your features and pricing page.

6 reasons to be bullish on SaaS

The Angel VC

People in industries like construction, landscaping, hospitality and many other areas of “non-desk work”, who previously weren’t using any software, are now getting mobile apps that help them become more efficient. Yesterday I argued that SaaS founders and investors shouldn’t worry about short-term movements of SaaS stocks and said that there are a lot of reasons to be bullish about the Cloud. Here are some of them.

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WP Engine passes $100M in revenue and secures $250M investment from Silver Lake

A Smart Bear

People said there’s no money in hosting. WordPress is just a toy. After the success of Smart Bear, I should be setting my sights on something big, not this. I’m sure people said similar things to Heather when she joined as our CEO.

Data Design Patterns - The Building Blocks of a Data Driven Culture

Tom Tunguz

In 1977, a British polymath named Christopher Alexander , who studied Math and Architecture at Cambridge and was awarded Harvard’s first PhD in architecture, published a book titled A Pattern Language: Towns, Buildings, Construction. A Pattern Language prescribed rules for constructing safe buildings, from the layout of a region of 8M people, to the size and shape of fireplaces within a home.

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The SaaS Metrics Maturity Model

Chaotic Flow

The SaaS customer success metrics discovered in Stage 2 become standard KPIs that are used to construct predictive analytics. Becoming a Metrics-driven SaaS Business is no easy task. It takes time, commitment and plenty of customers.

The 3 Different Strategies of Venture Funds

Tom Tunguz

Given it is possible to generate the same gross returns in each quartile, it is theoretically possible to construct four different portfolios with four different strategies and each generate the same returns. 1] VCs often blend these strategies in portfolio construction.

The SaaS superstars of the East Coast


With Eyrus , stakeholders on construction projects have the ability to collect automated data, and improve the delivery, resource management, safety, and efficiency of their projects.

Customer Operations - An Idea for Maximizing Efficient Growth in SaaS Companies

Tom Tunguz

Customer Operations could be very powerful construct for growing companies through end-to-end optimization of the customer journey Over the last year in particular, Revenue Ops is a term that’s gaining some mindshare in the SaaS world. Revenue operations teams combine marketing operations and sales operations into one team. Yesterday, I heard time a further refinement of this idea: Customer Operations.

How Best to Create a B2B Customer Survey


Some tips for survey construction: Make surveys clear and concise. This is a guest blog post by Gaetano DiNardi from Nextiva. How Best to Create a B2B Survey.

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The Power of Market Places

Tom Tunguz

Craigslist is the canonical example but all of the companies listed have constructed almost unassailable moats. Brokers serve two key roles within ecosystems. First, they introduce buyers and sellers.

SaaStr Podcasts for the Week: May 3, 2019


How does Manny think about quota construction today? I am always fascinated by quota construction and how to construct a quota that is ambitious enough that really moves a business forward in terms of trajectory.

The Traditional Product Management Method is Broken

OpenView Labs

An effective roadmap isn’t simply a list of features; it’s a strategic guide constructed around a framework of problems to solve and areas to investigate. According to the State of Salaries report from Hired, Product Manager (PM) was the highest paid tech role in 2018.

Ideas we'd like to invest in: Mobile-first SaaS

The Angel VC

And field sales people are just one example of course – think about places like hospitals, construction sites or factories where using tablets makes a lot of sense as well. Following my posts about electronic signing and vertical SaaS , here's another area that we're very interested in: SaaS solutions with a mobile-first approach While my first two posts of this series were fairly specific, this one is pretty fuzzy as I don't have a good sense for what I'm looking for.

The Metrics-driven SaaS Business

Chaotic Flow

A smart SaaS CFO can construct a SaaS business forecast based on historical SaaS financial metrics. My first serious lesson in the criticality of SaaS metrics was about six years ago when I was unexpectedly stumped in a board of directors meeting.

How to prepare for engineering interview assignments

Inside Intercom

“We do our best to make them feel more personal with some helpful and constructive feedback” Last year Intercom had a few hundred applications to a pool of intern positions. Interview assignments have become a common component of the hiring process for engineering roles.