Piecing it together: how to design cohesive onboarding
SEPTEMBER 17, 2019
Onboarding is a holistic, ongoing process sitting at the intersection of many different teams: product, sales, marketing, customer engagement and business operations. A customer’s onboarding may start with them visiting your website and choosing to purchase your product or service. When thinking about onboarding, you can’t just consider a customer’s first day – you have to think in weeks, months, years, far beyond the first impression. Building a design system for onboarding.