In The Age of AI, Onboarding and Time-to-Value Should Be The #1 Goal for Customer Success
SaaStr
MAY 27, 2025
But one area where humans can bridge a lot of gaps on is onboarding and time to value. So for me, today, now in the age of AI, onboarding is the #1 goal for your CS team because its the foundation of everything else in Customer Success. You cant fix churn or improve NRR if customers never get properly onboarded in the first place.
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