Customer Education Best Practices for the Onboarding Phase

Totango

Onboarding is an exciting, critical phase of introductions and potential. By implementing customer education best practices that drive the onboarding process, you will set your customers—and your enterprise— up for success. Why Onboarding Matters.

Piecing it together: how to design cohesive onboarding

Inside Intercom

Onboarding is a holistic, ongoing process sitting at the intersection of many different teams: product, sales, marketing, customer engagement and business operations. A customer’s onboarding may start with them visiting your website and choosing to purchase your product or service.

How to write great onboarding (and other) emails

SaaStock

That has him spend his time figuring how to send the best onboarding emails. In the last over 2 years, Aaron has managed to help 80+ SaaS companies with their onboarding initiatives, bringing as much as 300% improvement in conversions. SaaS Revolution Show Growth Marketing Onboarding

How to Onboard New Clients in the Customer-Centered Economy

Totango

We may not live in a perfect world, but there are processes and customer success software that can help you deliver an onboarding experience that is as close to perfection as possible. Therefore, learning how to onboard new clients really means becoming more customer-centered.

Keys to Effective Onboarding and Training for SDRs

Predictable Revenue

Keys for effective onboarding and training for SDRs. The post Keys to Effective Onboarding and Training for SDRs appeared first on Predictable Revenue.

The Top Five Customer Onboarding Challenges and How to Solve Them

Totango

But the period after the purchase, the onboarding phase , is what really establishes the customer relationship. The onboarding stage is critical for retention because it’s when customers first experience your product. The Top Five Customer Onboarding Challenges.

How To Effectively Onboard New SDR Hires

InsightSquared

It’s easy to say you need great onboarding, but it’s another to implement effective onboarding. On top of that, it’s easy for growing companies to push an onboarding strategy low on the list of priorities. When Bad Onboarding Strikes. The Right Way To Onboard.

What the four forces can teach us about the user onboarding experience

Inside Intercom

A great onboarding experience is one that proves to new users that your product will help them do the job that they want. To put it another way, the ideal onboarding experience is a short, easy and frictionless path to finding value. Explain the benefit of each onboarding task.

Make the best first impression with your user onboarding

Inside Intercom

This is especially true for onboarding. Great onboarding is multifaceted. The goal of onboarding isn’t to show new users where features are. framework , three core components make up successful onboarding: UI design patterns.

The Top 5 Customer Onboarding Metrics and How to Leverage Them

Totango

Onboarding isn’t just about introductions; it’s about acceleration. Customer onboarding is the period after purchase when your customer is getting to know your product. Ideally, you want customers to get through the onboarding phase as fast as possible so they can enter the value-driven adoption phase. Generally, you should aim to complete onboarding within 30 days. So, how do you create an onboarding process that quickly links promises with actual ROI?

A Customer Onboarding Checklist for the Digital Era

Totango

Customer onboarding is the period after a purchase when your customer is getting to know your product or service. The good news is that onboarding in the digital era has become easier; interactions happen faster, communication is streamlined, and customer success software can notify you of important events. Here’s a customer onboarding checklist that includes the various ways you can leverage the connectivity, correspondence, and automation options the information age has to offer.

Five essential onboarding tactics for complex products

Inside Intercom

The ideal onboarding experience is an easy and frictionless path to finding value. There are techniques that help to create the magic of a consumer onboarding flow in a complex product with considered actions. In onboarding, delay is the enemy of success.

Your 7-Step Essential User Onboarding Checklist

Cobloom

Your user onboarding process can make-or-break your SaaS business. Done well, it positions your service as the ideal solution to a problem your user is experiencing by providing real, demonstrable value from first use.

Actionable strategies for better user onboarding

Inside Intercom

The key to solving the second funnel is onboarding. Great onboarding transforms new customers from fleeting visitors to lifelong power users. The math is simple: good onboarding = higher customer retention. Define who your onboarding is for. Always onboard with context.

Customize your user onboarding with these 11 onboarding tools

Inside Intercom

With the release of Product Tours , our new feature for building interactive guided flows, all the critical capabilities you need for onboarding new users are now available in a single platform, Intercom. How to choose the onboarding tools you need (and avoid tool overload).

Onboarding: It’s Not Just for SaaS Companies

Rebilly | Insights Into Subscription Billing

Without a good onboarding process, it doesn’t matter how many people you get to sign up if they don’t stay. That means a good onboarding process is a crucial piece of your business strategy. So, how do you create an onboarding process that gets your customer to stick around?

User onboarding strategies that work – and mistakes to avoid

Inside Intercom

That’s why we built Product Tours to assist with the job of user onboarding within your product, alongside our best-in-class in-app messaging and knowledge base products. Let’s dig into the best ways to build a comprehensive onboarding flow, plus a few common issues to look out for.

Successful employee onboarding should focus on culture

Inside Intercom

Onboarding new employees is a hard process to do well. You might think of onboarding as something you just have to check off your list, but it’s easy to forget that things which are second nature to you are totally new and unknown to someone that’s just started. I joined Intercom a few months ago as an engineering manager and onboarding for the first time in a while made me realize some things I hadn’t before. The disadvantages of the usual onboarding process.

Introducing C.A.R.E. – a simple framework for user onboarding

Inside Intercom

A well considered and well maintained onboarding funnel will grow your business. In software, when you think of “onboarding”, you might think of tooltip tours where customers are shown the various components on the UI via pop-ups, or you might think of empty states , where the UI is in a unique one-time only state, giving the customer guidance on how to get started. This is absolutely the wrong way to treat your onboarding. You’ll never be “finished” working on onboarding.

The complete guide to onboarding customers for long-term success

Inside Intercom

Good onboarding isn’t just about introducing new signups to your product’s features – it’s a continual process of guiding people towards success with your product. Sign up for our special onboarding webinar here. What a good multi-stage onboarding framework looks like.

Fix My Churn’s Val Geisler on how to supercharge your email onboarding

Inside Intercom

? ?. On this week’s show, we catch up with email marketing strategist, Val Geisler, as she walks us through some practical emailing tips, her process for onboarding, and why she likens career progression to a spiral staircase. Think about onboarding like you’re hosting a dinner party.

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Churn-informed onboarding and engagement strategies

Chart Mogul

Onboarding emails meet churn indicators. Steph Knapp discusses how you can identify and use weaknesses to optimize your overall onboarding and customer engagement strategy. You may know Steph from her Zendesk Onboarding Email Breakdown featured in our 2018 SaaS Roundup summary. She loves writing about onboarding emails and helping companies guide users to their “a-ha” moments. Using Onboarding & Content to Reduce Churn.

A solid customer onboarding experience drives higher willingness to pay & retention

ProfitWell

On this episode of the ProfitWell Report, Jonathan Kim , Founder of Appcues , wants to know how a company's onboarding impacts customer willingness to pay and retention. We coded respondents perception of a company’s onboarding before measuring their willingness to pay.

SaaS Email Template?—?Onboarding

SaaS Onboarding Emails

Onboarding Need a template for a SaaS or B2B onboarding email? Onboarding was originally published in Get Your SaaS On Board on Medium, where people are continuing the conversation by highlighting and responding to this story. SaaS Email Template?—?Onboarding

Building Product Tours: The design process behind our onboarding tool

Inside Intercom

This is a story of climbing uphill for Product Tours , our recently launched onboarding tool. A high-quality customer onboarding experience is crucial for long-term growth of a business. We designed realistic onboarding flows for real products. Onboarding checklists.

Onboarding for business: How to help groups of users find success

Inside Intercom

Onboarding a company to your product is different from onboarding an individual user. Onboarding for one breaks down for many. Your beautiful, linear sequence of onboarding steps might work well for individual users, but teams behave unpredictably.

How to retain more users with value-based onboarding

Inside Intercom

It’s not surprising that onboarding flows focused on demonstrating all the features of a product become leaky buckets as new customers quickly lose interest. Great onboarding starts with a clear understanding of why customers are buying your product. Growth user onboarding

6 Customer Onboarding Strategies Your Success Team Must Implement

Totango

Some companies don’t realize that to develop long-term relationships with customers, there’s an important retention step that comes after the transaction: customer onboarding. Make sure you use customer onboarding strategies to retain new customers, starting with teaching them how to use every feature of your product. 6 Customer Onboarding Strategies to Retain Customers. Best of all, a good onboarding strategy lowers the likelihood that new customers will churn.

Sales ops offer tips for onboarding new technology vendors

InsightSquared

To help you roll out the new technology your sales leadership just purchased, I’ve outlined some general guidelines you can follow to help the organization onboard a vendor successfully. . Guest blog by Joe Rodden, Sales Systems Manager at Catalant Technologies.

Emotional Disconnect During Customer Onboarding

Customer Success-Driven Growth

Theres one major reason your Customer Onboarding sucks and it is something you can easily fix with little to no engineering or overhead. Fix the Emotional Disconnect that happens during Customer Onboarding.

Pipefy Onboarding Email Breakdown

SaaS Onboarding Emails

What to learn from it: Your vibe attracts your tribe Series Review Pipefy has the goods, but they need to inject a little more emotion into their onboarding emails. Have questions about SaaS onboarding emails? saas-marketing onboarding saas b2b-marketing email-marketing

Wistia Onboarding Email Breakdown

SaaS Onboarding Emails

My default for these onboarding breakdown posts is to sit back and let them play. What to learn: You don’t have to completely overhaul your onboarding series to be action-based. Send me an email at steph@stephknapp.com Ready to create or upgrade your SaaS onboarding email series?

Mailchimp Onboarding Email Breakdown

SaaS Onboarding Emails

However, for the purpose of this breakdown, I captured the onboarding emails sent during my first 30 days. Have questions about SaaS onboarding emails? Send me an email at steph@stephknapp.com Ready to create or upgrade your SaaS onboarding email series?

Zoom Onboarding Email Breakdown

SaaS Onboarding Emails

After I failed to show, there was also a “Zoom User Onboarding?—?We Send me an email at steph@stephknapp.com Ready to create or upgrade your SaaS onboarding email series? Download What to Include in a 14-Day Onboarding Email Series (And When to Send Each Email) here.

The Subtle Art of User Onboarding & Adoption

OpenView Labs

In the last few years, user onboarding has become increasingly popular. The “traditional” user onboarding flows and walkthroughs don’t work anymore. So, what does the next era of user onboarding look like? Well, I believe that user onboarding 2.0 User onboarding 2.0

Introducing C.A.R.E. – a simple framework for user onboarding

Inside Intercom

A well considered and well maintained onboarding funnel will grow your business. In software, when you think of “onboarding”, you might think of tooltip tours where customers are shown the various components on the UI via pop-ups, or you might think of empty states , where the UI is in a unique one-time only state, giving the customer guidance on how to get started. This is absolutely the wrong way to treat your onboarding. You’ll never be “finished” working on onboarding.

What are some best practice SaaS onboarding processes for enterprise customers?

Net-Results

The post What are some best practice SaaS onboarding processes for enterprise customers? Quora Answers onboarding process SaaS enterprise saas marketingWhen you’re dealing with enterprise customers, any major SaaS purchase is going to have a ripple effect through the organization.