Buffer Resources

OCTOBER 3, 2024

This article will share nine places to find content ideas — ensuring you never have to stare at an empty content calendar (wondering ‘what should I create?’) Most networks are coming up with new and engaging ways to help you communicate with your audience via your social media accounts. ’) ever again.

Social Media 132

Social Media Trends Forecasting Engineering 132

Buffer Resources

AUGUST 6, 2024

  And, as I started implementing thought leadership strategies into communication efforts for my clients, I saw how their messaging and connection with potential customers was transformed — so The Conscious Publicist became not just a PR advisory, but one focused on thought leadership.

Social Media 115

Social Media Business Leadership Sales Hiring 115

Incredo

MARCH 20, 2020

At the beginning it was a bit hard to track the progress of tasks and communicate with team members effectively. We believe that our tips will help companies organize their communication process more smoothly and feel the real benefits of work from home. . What about communication quality and tools?

Underperforming Technical Team 227

Underperforming Technical Team Outsourced Development Systems Review Software Review 227

Intercom, Inc.

OCTOBER 21, 2020

Here are 7 strategies you can use to create help articles that really help. Define how your article helps users. Before you begin writing you should decide what type of article you’re writing , by thinking about what’s most useful for customers. To excel with a feature or product – create a best practice article.

Data 211

Data Communication Metrics Strategy 211

Intercom, Inc.

OCTOBER 18, 2021

To ensure their success, they need to be advocated for, communicated, and even critiqued by a range of teams. Example: How data informed the design of our Articles feature. A great example of this is our knowledge base product, Articles. Are the metrics giving us a true picture of product success?

Metrics 269

Metrics Customer Lifetime Value User Experience Engagement 269

User Pilot

OCTOBER 31, 2024

In this article, we’ll talk about: What product analytics is and why you need a solid strategy. This workflow should detail how data will be collected, processed, and analyzed (and by who), as well as how insights will be communicated across the organization. So, how do you get started with product analytics ? How will it be analyzed?

Strategy 105

Strategy Underperforming Technical Team Government Customer Lifetime Value 105

Buffer Resources

SEPTEMBER 11, 2024

  With several months of consistent posting under our belts, the LinkedIn creator Bufferoos I spoke to for this article boast a healthy 50,000 followers between us — which is not too shabby! Hailley Griffis , Head of Communications and Content, agrees that sharing a peek behind the curtain of how you work can resonate.

Social Media 128

Social Media Entertainment Education Branding 128

Intercom, Inc.

AUGUST 13, 2019

Our bots use AI to provide customers with links to existing resources, like knowledge base articles and FAQs. Customers can ask your chatbot a question and read the answer between meetings, or get a link to a helpful article and read it during their commute. If they had, the articles likely didn’t address the person’s question.

Underperforming Technical Team 279

Underperforming Technical Team Customer Support AI Headcount 279

Intercom, Inc.

APRIL 6, 2020

From day one, Hiyacar has made a conscious effort to foster easy communication within its community – whether that’s between its members who are renting and hiring out cars, or between their members and the Hiyacar team. For Robert Larmour and Graeme Risby, these statistics were the driving force behind the creation of Hiyacar.

Technical Review 220

Technical Review Mobile Communication Technology 220

User Pilot

NOVEMBER 7, 2024

In this article, we’ll help you pick the right customer success program, covering aspects like: Tips for choosing the right customer success platform. Examples could be streamlining communication or effectively tracking customer engagement to support your customer success efforts. Automated client communications and workflows.

Customer Success 105

Customer Success Enterprise Software Review Startup 105

User Pilot

OCTOBER 19, 2024

In this article, we explore the concept of customer satisfaction – how to measure it, why it is important for your business, and how you can improve customer satisfaction levels. Similarly, you want to communicate clearly and honestly about your products, features, and services. What is customer satisfaction?

Business 111

Business Underperforming Technical Team Customer Lifetime Value Systems Review 111

SaaStr

JUNE 7, 2024

R&D’s main form of communication with customers is shipping products and internal roadmaps. 1Password spent a lot of time building external and internal communities of early adopters. A final way to rally the organization is to celebrate your wins, whether it’s a delighted user or a news article publication.

Scale 287

Scale Innovation Revenue Leadership 287

Intercom, Inc.

JUNE 23, 2020

Customers expect businesses to use modern messengers for communication. “Customers have shifted their personal communication to WhatsApp and Facebook, and their work communication to Slack. And they are shifting their work communication to messaging tools like Slack. Putting people on hold isn’t good enough.

Customer Support 245

Customer Support Scale Underperforming Technical Team Scaling 245

Intercom, Inc.

NOVEMBER 30, 2021

Intercom is an all-in-one Customer Communications Platform that empowers you to build better customer relationships through personalized, messenger-based experiences across the entire customer journey. Proactive notifications: Article Inserter (built by Intercom). Knowledge base: Article Search (built by Intercom).

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

Intercom, Inc.

JULY 27, 2022

Explore other articles in the series. These tools need to communicate and work together to ensure you seize every opportunity to meaningfully engage with your customers. Explore other articles in the series. Users spend far too much time jumping from app to app, hindering productivity. .

Enterprise 205

Enterprise Headcount Engineering Cloud 205

Intercom, Inc.

JANUARY 11, 2022

Our product teams are creating groundbreaking, innovative new features and products that will empower marketing, sales, and support leaders to embrace the changing world of customer communication, and we can’t wait to tell you all about it. .

Forecasting 209

Forecasting Trends Innovation Engagement 209

User Pilot

NOVEMBER 14, 2024

In this article, you will explore why customer expansion matters for your SaaS growth, discover various customer expansion tactics, and learn how to embed them in successful expansion campaigns. Offer training on how to communicate expansion opportunities in a natural and customer-centric way that doesn’t feel salesy or pushy.

Strategy 105

Strategy Payment Solutions Payments Customer Lifetime Value 105

ChurnZero

OCTOBER 25, 2024

Similarly, I think it’s worth considering that “teamwork and group work aren’t the cause of reduced individual contributions,” as project management platform Asana argued in an article earlier this year. Instead, the article states, lack of clarity is the real culprit. So, why does any of this matter in customer success?

Scale 52

Scale Underperforming Technical Team Customer Success Scaling 52

Intercom, Inc.

MARCH 10, 2020

The bigger the team, the more you’ll need sturdy communication tools in your support tech stack that help you easily share information no matter where team members are located. The right tools (like Intercom) should give team members article suggestions when they’re helping customers, cutting down resolution time.

Customer Support 220

Customer Support Sales Team Automation Consulting Metrics 220

SaaStr

DECEMBER 6, 2021

From then on, Pagey became a meme as a part of our IPO—he even had a Fortune article written about him and has an entire public reputation to manage. a cloud communication platform, since Twilio’s acquisition of Sendgrid in February 2019. Or will those changes get in your way?

DevOps as a Service 271

DevOps as a Service Scale Cloud Interviewing 271

Intercom, Inc.

JUNE 15, 2021

Agile and customer support are a natural fit; collaboration and communication are at the heart of both agile principles and high-quality conversational support experiences. At WeTravel, we try to communicate beyond simple messages by using live chat, video chat, GIFs, and more to foster connection while apart.

Scale 235

Scale Payment Methods Payment Services Scaling 235

Intercom, Inc.

APRIL 7, 2020

We’ve sent email announcements for all of the new features we’ve released during COVID-19 to help our users and been able to link to all of the relevant articles to give more detail and point them toward our support centre.”. These are all “help first” communications, not really pressing people to become customers.

Payment Methods 217

Payment Methods B2C Merchant Services Payment Solutions 217

Intercom, Inc.

NOVEMBER 4, 2020

. “By transparently informing your customers of issues, you can help them to make more informed choices and manage their expectations” You can also use Banners to communicate any known issues, again preventing your support team’s inbox from filling up with the same questions.

Customer Support 228

Customer Support Technical Review Scale Headcount 228

Intercom, Inc.

MARCH 31, 2020

They’ve experienced a 4300% increase in telehealth since the onset of COVID-19, and with the help of Articles , Resolution Bot , and saved replies, have stepped forward to assist during this global time of both physical and emotional crisis. accuRx provides communication tools for healthcare professionals and their patients.

Healthcare 212

Healthcare Transportation Systems Review Construction 212

Intercom, Inc.

AUGUST 20, 2020

Again, with language and with millennials communicating and how most of our communication was being done through text messaging, it’s very different from how our parents and our grandparents grew up socializing. “Research shows that the best communication is done when both parties are present. That’s one.

Technology 243

Technology Telecommunications Social Media Entertainment 243

SaaStr

DECEMBER 20, 2023

So what they did is shift their PR team to position articles with Forbes or Fortune where they market what they’re doing with an Enterprise customer and how they modernized their GTM with ZoomInfo. Is it Cheaper or Better to go PLG? Second, AI is changing how ZoomInfo ranks and prioritizes accounts.

New CTO 308

New CTO Scale Sales Hiring CTO Hire 308

Intercom, Inc.

JULY 28, 2021

When assessing how to scale your support, it’s important to consider every channel you’re using to communicate with your customers. If there’s something a customer can do really easily, why not utilize the bot, why not utilize the help center?”. Adding more power to your support – with less effort. Getting set up for success.

Headcount 239

Headcount Customer Support Scaling Mobile 239

Intercom, Inc.

MAY 18, 2022

An open channel of communication between the customer and the business – in the product, in the moment and on their terms – is essential to properly collect and harness the power of first-party data. The customer journey is no longer linear, involving communications from marketing, sales, and support reps from lead to loyal customer.

Data 217

Data Scale Engagement Advertising 217

SaaStr

AUGUST 29, 2022

Still, it’s simply not enough for companies to put out a few blog articles and hope for the best; executives need to go a step further and really lean into the aspirations, dreams, and fears of their audience. In other words, companies need to sell a vision – not a product.

Scale 281

Scale Sales Hiring Marketplace as a Service B2B 281

Intercom, Inc.

MARCH 16, 2021

“Keep open lines of communication with every customer-facing team so you can share critical insights that drive business growth” Your support team is in a unique position – you know your customers’ pain points, questions, and desires better than anyone else. Conversations closed by articles. Customer retention.

Payment Methods 201

Payment Methods Payments Scale SaaS Payments 201

Buffer Resources

DECEMBER 5, 2023

Each week, we (the Content team) would receive overflowing inboxes filled with requests to post articles on the Buffer blog. We’ve also had much success from the initial article announcing the program, bringing in over 45,000 pageviews and 350 signups. Communication is handled with a mix of Gmail and Zapier.

Scale 126

Scale Benchmarks Social Media Communication 126

Incredo

JANUARY 14, 2020

You searched it on Google, found an article on a video software provider’s blog, and clicked on the headline. At the end of the post, you saw a freebie on a similar topic. Say you want to know how videos can help you increase the impact of your social media ads. What just happened is that you entered another SaaS company’s sales funnel.

Sales Funnel 239

Sales Funnel SaaS Sales Social Media 239

User Pilot

APRIL 3, 2025

This article will help with that, discussing nine best practices for improving your app messages. That in-app messaging is great for driving user engagement compared to other forms of customer communication, among other benefits. But why communicate any of this at all? Frustrated, they exit the mobile app , probably for good.

Mobile 64

Mobile Onboarding User Experience AI 64

Totango

OCTOBER 14, 2024

Illustrating and communicating value in a way that clearly shows how your tool helps drive those desired outcomes. The post The one thing SaaS go-to-market teams keep getting wrong (and how to fix it) appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

Scale 71

Scale Marketing Finance Outsourced Development 71

SaaStr

NOVEMBER 7, 2023

Let’s say you have a big pool of SDRs and a ton of communications going out. Your SDRs, what do they do? Their goal is to get on the phone and generate interest. They work with giant lists, research, learn call scripts, compare other call scripts, and dial in parallel. AI is now assisting with dialing, cold emailing, and follow-ups.

Generative AI 290

Generative AI AWS Artificial Intelligence AI 290

SaaStr

OCTOBER 6, 2023

In this article, we’ll cover the best tactics to catch investor attention and reveal the secret to standing out. Talking about traction when you have none No time box The only way to communicate whether you’ve done something quickly is if the traction slide includes how much time you’ve spent doing it.

Payment Methods 271

Payment Methods Startup Payment Solutions Sales Hiring 271

Intercom, Inc.

APRIL 26, 2022

Perfecting your FAQs and knowledge base articles will instantly increase the value customers get from your site. With Intercom, you can flawlessly communicate with your customers, wherever they may be. We support multi-language live chat, emails, and articles to name but a few – and we’re building on supporting new languages everyday!

Payment Methods 219

Payment Methods Payment Services Payment Solutions Payments 219