Tom Tunguz

MARCH 28, 2020

I was reading an article in the NY Times about how we’re all using much more internet than we have been. I wondered where I could find some interesting data about these patterns. I couldn’t find real-time data about bandwidth, but Google’s Trends product does show near up to date Google queries, which is a good proxy.

Trends 354

Trends Azure Software Review Content Marketing 354

Buffer Resources

SEPTEMBER 3, 2024

Simply resharing article links to your feed is not a reliable way to reach people on LinkedIn. In this article, I’ll outline the strategy we used to go from 4,000 to over 9,500 LinkedIn followers, including the types of content that have performed well and the tactics we've used to maximize engagement.

Social Media 106

Social Media B2B Interviewing New CTO 106

Buffer Resources

JULY 24, 2024

Brainstorming content ideas, scheduling posts, replying to comments, analyzing your social media marketing performance, tweaking your marketing strategy based on data — and repeating it all over again day in and day out for multiple social media platforms. You’re spinning multiple plates at once as a social media marketer.

Social Media 115

Social Media Outsourcing Services Strategy ChatGPT 115

User Pilot

AUGUST 30, 2024

Tired of spending big on third-party data providers and not getting the results you want? Say hello to direct data capture! By collecting data directly from your customers, you can cut down on costs, gain accurate insights, and maintain full control over your data. Gather direct data with user interviews.

Data 105

Data Social Media Scale Interviewing 105

User Pilot

AUGUST 24, 2024

Does the thought of quantitative data analysis bring back the horrors of math classes? But conducting quantitative data analysis doesn’t have to be hard with the right tools. TL;DR Quantitative data analysis is the process of using statistical methods to define, summarize, and contextualize numerical data.

Data Analysis 105

Data Analysis Data Scale Trends 105

Valuize Consulting

APRIL 4, 2025

But in a data-rich environment, can we afford to leave actionable insights on the table? Beyond the Minute: Transforming CS Data into a Strategic Advantage Its crucial to understand that this isn’t about micromanaging every minute a CSM spends at work. Without granular data, you’re flying blind.

Scaling 52

Scaling Data Healthcare Cost optimization & reporting 52

Totango

AUGUST 13, 2024

To pull this triple-win maneuver off, you need actionable customer data and a robust customer success platform (CSP). What data is available for each segment? The most important first step is to start gathering this data—if you don’t have it, you can’t fix it. Can you segment customers by contract value?

Customer Success 112

Customer Success Data Strategy Outsourced Development 112

Intercom, Inc.

OCTOBER 18, 2021

If you don’t know exactly what questions you want answered, these product metrics leave you blinded by the very data you hoped would open your eyes. Product metrics are data measurements that businesses use to evaluate the success of a product and determine how customers are engaging with it. What are product metrics?

Metrics 269

Metrics Customer Lifetime Value User Experience Engagement 269

User Pilot

AUGUST 21, 2024

The secret lies in first-party data. This article will explore how to collect and analyze it effectively, diving into methods like feedback surveys, product analytics , and more. We’ll provide practical examples and actionable advice that will inspire you to create personalized user experiences based on data.

Data 105

Data Social Media Interviewing User Experience 105

Tom Tunguz

JUNE 5, 2023

Training, deploying, & optimizing machine learning models has historically required teams of dedicated researchers, production engineers, data collection & labeling teams. The last one is the most striking. Even fully staffed, teams required years to develop models with reasonably accurate performance.

Artificial Intelligence 298

Artificial Intelligence Machine Learning AI Payments 298

SaaStr

SEPTEMBER 8, 2020

Julien Lemoine, Algolia’s other co-founder, wrote a data-rich blog article comparing Algolia with its top competitor at the time. The article which was well-researched with supporting data brought in consistent leads for a very long time. The idea is to identify your superpower(s) and double down on it.

Scale 304

Scale Sales Hiring Technical Advisors Scaling 304

SaaStr

JUNE 7, 2024

Today, we have more access to data than ever, and we need to use that to our advantage. Steve Jobs did something we can all be capable of doing: making better decisions with better data. A final way to rally the organization is to celebrate your wins, whether it’s a delighted user or a news article publication.

Scale 284

Scale Innovation Revenue Leadership 284

User Pilot

OCTOBER 31, 2024

While “use data to drive decision-making” sounds obvious, there’s a HUGE gap between saying it and doing it well. In this article, we’ll talk about: What product analytics is and why you need a solid strategy. Product analytics refers to the process of gathering and analyzing data on how users interact with a product.

Strategy 105

Strategy Underperforming Technical Team Government Customer Lifetime Value 105

User Pilot

NOVEMBER 29, 2024

This article dives deep into Amplitude’s session replay , exploring its characteristics, use cases, and limitations. Raw replay data is stored for 30 days by default but can be extended to 12 months by purchasing extra retention time. It then masks the data you specify in all sessions, preventing Amplitude from collecting it.

Pricing 105

Pricing Banking Retention Enterprise 105

User Pilot

AUGUST 30, 2024

It's often the precise insights that come from analyzing quantitative data. But with so many types of quantitative data available, where do you start? In this article, we'll explore various examples of quantitative data + how to collect them and make smarter decisions that keep users engaged. Continuous data.

Data 104

Data Onboarding Churn Retention 104

Intercom, Inc.

SEPTEMBER 28, 2021

This approach was crucial to designing our Articles product. Classifying customer knowledge base maturity when building Intercom’s Articles product. Early customers have smaller content libraries (less than 100 articles), fewer authors, and uni-layered, mono-lingual content structures. So, how do we do that at Intercom?

Scale 249

Scale Management Sales Hiring Healthcare 249

Buffer Resources

JULY 24, 2024

I could get into what the AT Protocol is, but that’s enough for a whole other article. Here are a few compelling reasons why you should consider joining Bluesky: Greater control over your data : Unlike traditional social media platforms, where a central entity controls your data, Bluesky gives you ownership of your information.

Social Media 106

Social Media Innovation Engagement Mobile 106

Intercom, Inc.

MAY 4, 2022

With that in mind, our new April features focus on increased and more efficient channels of communication, access to the right data to influence the way you grow and scale your business. Increase article click-through-rates with improved reporting. Get to grips with your Article Reporting here. Introducing Instagram for Support.

Communication 205

Communication Software Review Trends Engagement 205

User Pilot

SEPTEMBER 20, 2024

Let’s face it: qualitative data analysis is vital to understanding why users act in a particular way and how they feel about your product in a way that quantitative product analytics can’t. This article will teach you how to analyze qualitative data to inform product development and improve the product experience.

Data Analysis 105

Data Analysis Data Software Review Interviewing 105

SaaStr

DECEMBER 23, 2022

So Carta has some great hiring (and firing) data above to give us a sense of what’s really happening. For every article you read about layoffs, far more startups are just freezing or way slowing down hiring. And that’s harder to see in the data. Still, what does the data above show us?

Startup 266

Startup Cloud Data Metrics 266

Buffer Resources

SEPTEMBER 18, 2024

  This is why we tapped into Buffer’s data — analyzing more than a million TikToks sent through our platform — to pinpoint when to post on TikTok for video views. The best time to post on TikTok on Monday According to Buffer data, the best time slots on Monday for TikTok video views are 10 a.m. Sunday: 2 p.m.

Social Media 115

Social Media Branding Engagement Trends 115

Clouded Judgement

JUNE 19, 2024

In this post, I’ll take a data-driven approach in evaluating the overall group’s performance, and highlight individual standouts along the way. GCP data is a bit more noisy as they don’t disclose GCP itself, but rather Google Cloud which includes GSuite. Let’s get into some high level data.

Cloud 318

Cloud GCP(Google Cloud Platform) Software Azure 318

User Pilot

NOVEMBER 14, 2024

In this article, you will explore why customer expansion matters for your SaaS growth, discover various customer expansion tactics, and learn how to embed them in successful expansion campaigns. You can then visualize the data as trends, funnels, paths, and heatmaps. Leverage welcome surveys to gather the data.

Strategy 105

Strategy Payment Solutions Payments Customer Lifetime Value 105

Intercom, Inc.

NOVEMBER 17, 2021

Make it easier to self-serve with Articles in the Messenger. Can we set up our Messenger so that when people have a question and they click on the search bar, they can see our different collection of Articles? With an expanded window, it’s easier than ever to read articles in the Messenger. Customer feedback: Hello! Best of all?

Engagement 222

Engagement Mobile Metrics Investment 222

Intercom, Inc.

NOVEMBER 30, 2021

. “Your team will have all of the personalized customer data they need across a range of tools – all in one inbox” Once your team is free from the shackles of constant tab and context switching, they’ll have more time to better support and satisfy your customers. Quantitative data is meaningful. Team Inbox.

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

Buffer Resources

OCTOBER 15, 2024

We set out to answer this question by uncovering our internal data on the average engagement rate of AI-assisted posts vs. non-AI-assisted posts. 🚧 Our data only includes information from Facebook, LinkedIn, Pinterest, Threads, TikTok, Twitter, and YouTube and does not include Instagram. Let’s dig further into the data.

AI 124

AI Social Media Engagement Data 124

SaaStr

MAY 30, 2023

An unforeseen opportunity arose when a customer requested an article on data meshes. The article captivated their audience and became one of their most successful pieces to date. .” They understood that content needed to transcend a mere product pitch and instead provide value, inspiration, or a fresh perspective.

Communication 240

Communication Innovation Technology Branding 240

Payrix

MAY 29, 2025

Incorrect information: When a purchase is processed, customer data must be verified, including billing address, card security code, and expiration date. Tokens swap a cards primary account number and sensitive information with secure data. If a cardholder tries to make a purchase and exceeds their transaction limits it may be declined.

Payments 100

Payments Embedded Payments Payment Solutions Merchant Services 100

Buffer Resources

AUGUST 7, 2024

Data like this proves that influencer marketing is a valuable strategy for brands looking to reach a large, engaged audience.  They often feature interviews or articles about key influencers.   Now, the terms “influencer” and “creator” are often used interchangeably and for good reason.

Social Media 111

Social Media Compensation Technical Review Branding 111

Buffer Resources

OCTOBER 2, 2024

Here’s a list of the seven best competitor analysis tools to help you get detailed data on your rivals, analyze trends they use, and get a wholesome picture of competitor performance — benchmarked against yours. From there you can slice and dice data however you like. 14-day free trial for paid plans. The problem?

Social Media 116

Social Media AI Search Benchmarks Software Review 116

Intercom, Inc.

AUGUST 13, 2019

Our bots use AI to provide customers with links to existing resources, like knowledge base articles and FAQs. Customers can ask your chatbot a question and read the answer between meetings, or get a link to a helpful article and read it during their commute. If they had, the articles likely didn’t address the person’s question.

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Underperforming Technical Team Customer Support AI Headcount 279

Buffer Resources

JULY 23, 2024

Pulling in recent studies Anytime there’s a new industry market report, there are probably journalists writing about it, so if you can tie your press release to that data, you may increase your chances of getting coverage.

Marketing 108

Marketing Branding ChatGPT AI 108

Sales Hacker

FEBRUARY 7, 2025

In this article we dive into a playbook for pricing across different stages of company growth, inspired by Geoffrey Moore’s Crossing the Chasm. Zoom complemented this initiative with data-driven insights from conjoint studies and iterative testing, ensuring that its new pricing structure resonated with customer needs.

Pricing 107

Pricing Scale SaaS Technical Review 107

User Pilot

OCTOBER 20, 2024

In this article, we explore the art and science of onboarding automation , and how it can turn that initial spark of interest into a roaring flame of engagement. Tools like Userpilot , for example, can help you automate data collection processes, welcome messages, account setup, in-app guidance, and more. Data security and compliance.

Onboarding 105

Onboarding Underperforming Technical Team Transportation Scale 105

SaaStr

JUNE 5, 2020

Few folks have more data than Nathan Latka and he offers up some insights on how to properly leverage up in SaaS. This article looks at the history of SaaS as it relates to financial capital and production capital. This CNET article captures the uncertainty well: . Debt for SaaS companies done right is a gift. — ed.

Venture Capital 280

Venture Capital Technical Review SaaS Scale 280

How To Buy Saas

MAY 26, 2025

In this article, well demystify RAG in simple terms and explore how it works, what problems it solves , and the benefits for SaaS founders and product teams. This combination of retrieval + generation means the AIs knowledge is not limited to its training data; it can be continuously augmented with new and domain-specific information.

Artificial Intelligence 52

Artificial Intelligence AI Search AI Scale 52

Buffer Resources

MAY 13, 2025

And while it’s tempting to track everything, more data doesn’t always mean more clarity. If you’re a creator, demographic data can strengthen your pitch to brands. This data helps you fine-tune your ad targeting, spot potential brand advocates, and even connect with super fans who are already cheering you on. 

Social Media 107

Social Media Metrics Branding Engagement 107