SaaStr

OCTOBER 12, 2020

If you don’t have something customers actually want, your business won’t get very far. It’s really just a matter of the gears of the business shifting a tad. You can help bring along engineering by reminding them what they will get in return for giving up day to day control. 1 New phase, new everything.

Engineering 238

Engineering Part-Time VPE Scale B2C 238

Intercom, Inc.

JULY 16, 2019

Intercom is no different, and up until mid-2018, our incident response process had worked successfully. However, after a particularly complicated and long-running incident (known internally as “ The SpamHaus event ”) we realized that we needed to significantly up our game. Of course, incidents come in all different shapes and sizes.

Scale 215

Scale Technical Review Management Software Review 215

ChurnZero

JANUARY 25, 2024

With technology advancing and customer expectations rising, customer success has become an essential force driving business growth and customer loyalty within the SaaS industry. As companies find more ways to support their customers and build recurring revenue, “traditional” CS skillsets are no longer enough.

Customer Success 52

Customer Success Sales Recruiting Sales Hiring Scale 52

Buffer Resources

SEPTEMBER 11, 2023

This trend leverages social media platforms to build connections and establish meaningful relationships with potential business prospects — and when it comes to social selling, LinkedIn is the MVP. What we’re witnessing in today’s tough economy is the inevitable rise of social selling. What’s the true ROI?

Sales Recruiting 135

Sales Recruiting Sales Hiring Scale Social Media 135

User Pilot

SEPTEMBER 14, 2023

We also look at the levels of seniority among product managers as well as the skills they need to lead successful teams and build products that delight customers. Technical product managers build products with strong technical or engineering elements. Let’s get right to it. Who is a product manager? Managing the product roadmap.

Management 86

Management AI Leadership SaaS 86

Sales Hacker

APRIL 4, 2024

Consider hosting a series of webinars or information-sharing sessions leading up to the SKO. Remember, a successful SKO is more than just a one-time gathering—it’s alsoabout building a continuous journey toward growth and success. Next, it’s time to get into the challenges that might pop up during the actual SKO.

Sales 91

Sales Technical Review Systems Review Engagement 91

Scytale

DECEMBER 13, 2023

CISOs face a challenging landscape with emerging technologies, security and privacy compliance, and an increasing number of cyberattacks targeting businesses. Key skills: ISMS, Business Process alignment, Enterprise Risk Management, Internal Audit and ISO 27001 certification. This includes compliance with regulations like the GDPR.

Technical Review 52

Technical Review Underperforming Technical Team compliance Automotive 52

Scytale

DECEMBER 13, 2023

CISOs face a challenging landscape with emerging technologies, security and privacy compliance, and an increasing number of cyberattacks targeting businesses. Key skills: ISMS, Business Process alignment, Enterprise Risk Management, Internal Audit and ISO 27001 certification. This includes compliance with regulations like the GDPR.

Technical Review 52

Technical Review Underperforming Technical Team compliance Automotive 52

Sales Enablement, SaaS and Growth

MARCH 23, 2020

One of the biggest challenges businesses face when they grow is scaling effective , autonomous and quick decision-making. It has a compounding effect - the more good decisions a business makes, the better the results will be. Let’s back up a little and explain what a mental model is. Good decision-making is extremely important.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

Scytale

DECEMBER 12, 2023

The threat of cybercrime looms over organizations of all shapes and sizes, but specific leaders in the field work to strengthen these defenses and instill a culture of robust data security. They identify vulnerabilities, implement relevant controls and processes to reduce these gaps, and build cyber resilience.

VP of Engineering 52

VP of Engineering Technical Review Cybersecurity Development Team Review 52

User Pilot

MAY 1, 2024

Are you planning to build a community for your product but are intimidated by the amount of work needed? Building a community is no walk in the park, but creating a brand community around your product can be easy and even fulfilling as long as you stay focused on your goals. That’s understandable!

Branding 77

Branding Social Media Acquisition Advertising 77

SaaStr

AUGUST 19, 2020

Portag3 Ventures Partner Chris O’Neill discusses leadership and teamwork lessons he’s picked up in his career through a hobby and a metaphor of sailing. I’m thrilled to be with you here today, thank you Jason and the SaaStr community for including me. Chris O’Neill | Partner @ Portag3 Ventures.

Scale 260

Scale Underperforming Technical Team Sales Hiring Leadership 260

Totango

FEBRUARY 5, 2024

“Once you bring someone onboard as a customer, you’ve got every functional team touching that customer throughout their journey in some way, shape, or form,” she said. It’s a challenge because it requires cross-functional alignment, cross-functional collaboration, and communication. How do you leverage happy customers to drive growth?

Customer Success 99

Customer Success Onboarding Enterprise Technology 99

Intercom, Inc.

DECEMBER 31, 2019

Google, too, saw a smooth transfer of power from its founders to a new CEO, Sundar Pichai, while also strengthening its core business of search advertising and reorganizing under Alphabet. Facebook and Twitter, meanwhile, struggled under the unavoidable pressure of hosting half a globe’s worth of daily online communication.

Payment Solutions 259

Payment Solutions Payment Methods Software SaaS Payments 259

Intercom, Inc.

JANUARY 16, 2020

My co-founder and I were running a design agency and we noticed a persistent problem in communicating ideas to remote clients. His paintings have different shapes with very bright colors and we found that our boards developed in kind of the same style. Are you building integrations yourselves? Are you opening up to partners?

Consulting 249

Consulting Marketplace as a Service Scale Development 249

Intercom, Inc.

AUGUST 12, 2021

For years, we’ve been following a best-in-breed approach, searching for the very best communication app for each specific need. For Dan, it represents a massive untapped opportunity in business, and that belief keeps driving much of his work today. Dialpad is a cloud communication and collaboration platform.

Revenue 223

Revenue Scale AI Search Customer Support 223

Sales Hacker

JUNE 18, 2020

It’s natural to feel that this is forced and being done in the name of political correctness and not good business. That said, I understand through my personal experience not only the importance of diversity in your sales team but the business value. Fundamentally as salespeople, we are in the “PEOPLE BUSINESS.” Communication.

Sales Recruiting 90

Sales Recruiting Sales Hiring Scale Communication 90

Intercom, Inc.

OCTOBER 8, 2018

But these are not the things that build a great product. It’s high time we grew up. I’m going to start with somewhat of a rant, which is to say that it’s high time we grew up. This is the grand conclusion of the talk, by the way – that we UX people need to stop navel gazing and grow up. No one else, just me.

Sales Recruiting 220

Sales Recruiting Leadership Engineering Finance 220

Sales Hacker

MAY 20, 2019

Today on the podcast, he discusses how to scale a company while shaping your next startup in a modern organization. Shaping the future of a modern organization. With Conga, you can simplify documents, automate contracts, and execute esignatures so you can focus on accelerating sales cycles and closing business faster.

Scale 63

Scale Scaling Outsourcing Services Outsourced Development 63

Sales Hacker

MARCH 2, 2020

And for leveling up your sales skills, nothing beats a good sales book. There are only about 10–15 books in each discipline, so you can easily read up on the books you’re likely to need or want. Wooden on Leadership. As a lifelong learner, I turn to books whenever I want to expand my thinking or improve my performance.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

Neil Patel

FEBRUARY 4, 2021

My blog attracts millions of viewers, and accolades have stacked up for entrepreneurship, marketing, and influence. Mike Kamo, Founder and Global CEO, NP Brands, is a leader in building, managing, and scaling businesses. It didn’t take long to realize businesses wanted help in Brazil, India, Australia, and beyond.

VP of Engineering 126

VP of Engineering Marketing Marketplace as a Service Social Media 126

ChurnZero

JANUARY 4, 2024

New technologies, best practices, and strategies, combined with an industry-wide drive for sustainable, profitable growth, have made CS teams the revenue-building stars of every SaaS organization. “Their task: to build customer success into the best-performing department: a center of excellence that integrates technology and people.

Customer Success 52

Customer Success Trends Sales Hiring Artificial Intelligence 52

BetterCloud

NOVEMBER 13, 2020

I’d also love to hear about your leadership journey leading up to this point. I piloted some processes and programs, but it was really difficult to build rapport with leadership outside of the New York office. Editor’s note: This interview has been edited lightly for clarity.

Management 98

Management Interviewing Engineering Leadership 98

SaaStr

AUGUST 26, 2020

Sheltering-in-place is just the most obvious impact; how people interact with each other, when and if customers buy, whether the rebound is a V-shape or a W-shape or a loop-de-loop, there’s definitely a lot of change in today’s world, and that’s the only thing that we know for certain.

Scale 286

Scale Investment Venture Capital Technical Review 286

Intercom, Inc.

APRIL 16, 2018

The nature of marketing at a software company is that it’s easy to have a highly data-driven view of everything you do, and overlook hard to measure things like building a brand. To help you do just that, I’ve put together a few principles I’ve learned about building a brand that will point any startup in the right direction.

Branding 224

Branding Growth Hacking Scale Advertising 224

OpenView Labs

JUNE 8, 2021

When Julie Herendeen graduated from Harvard Business School, she set her sights on landing a marketing job at Apple. With Ivy’s help, Julie changed her résumé and wound up getting the job—a role she credits to this day for her unique perspective as a Chief Marketing Officer. ” Ivy asked. It’s a question you ask.”.

Marketing 80

Marketing Sales Hiring B2C Interviewing 80

Intercom, Inc.

MARCH 17, 2022

He found himself wanting to lend a helping hand to anyone struggling, to nudge communication along if it needed a bit of facilitation, and advocate for better ways of working together. Why does it matter for the business, for investors, for the community, or people on your team? Short on time? Start with the why.

Underperforming Technical Team 151

Underperforming Technical Team Scale Banking Customer Success 151

Kellblog

JANUARY 1, 2023

Siebel transforming sales force automation (SFA), the category it originally created , into customer relationship management (CRM) by building its own marketing automation and acquiring customer service via Scopus [1] [2]. You either die a point solution, or you live long enough to become a platform.”. – @kwharrison13.

Strategy 114

Strategy Startup Software Review Government 114

SaaStr

JANUARY 31, 2020

303: Eugenio Pace is the Founder & CEO @ Auth0, the startup that allows you to rapidly integrate authentication and authorization for web, mobile, and legacy applications so you can focus on your core business. What has been Eugenio’s takeaways in what works when building developer communities and early developer adoption? *

Scale 171

Scale Sales Hiring Pricing Leadership 171

SaaStr

NOVEMBER 21, 2020

But it took a lot of thinking up until that point before we ended up pulling the trigger. Rob Gonzalez: Operationally, I look at, in particular, my experience at Endeca, but also another startup that sold to pharmaceutical companies and other life sciences businesses and financial services companies called Cambridge Semantics.

SaaS Payments 264

SaaS Payments Scale Payment Services Payment Solutions 264

Intercom, Inc.

SEPTEMBER 8, 2021

Despite attending university at Santa Barbara, not too far from the mecca of tech that is Silicon Valley, Maggie never thought she would end up working in technology. Now, Maggie is the Director of Sales at Webflow , a web design tool that helps users design and build responsive, custom websites with no code whatsoever.

Scale 118

Scale Sales Hiring Sales Recruiting Underperforming Technical Team 118

Sales Hacker

MAY 20, 2019

Today on the podcast, he discusses how to scale a company while shaping your next startup in a modern organization. Shaping the future of a modern organization. With Conga, you can simplify documents, automate contracts, and execute esignatures so you can focus on accelerating sales cycles and closing business faster.

Scale 49

Scale Scaling Outsourcing Services Outsourced Development 49

ChurnZero

MAY 28, 2021

Don’t leave it up to new users to form uneducated opinions of your product. You need to shape your users’ internal narrative about how your product improves their work and makes their life easier. Basic set-up. To avoid drop-offs in product adoption, you need to always be aware when new users join your customer’s team.

Engagement 98

Engagement Onboarding Customer Success Churn 98

ChurnZero

NOVEMBER 24, 2020

Because leadership doesn’t value our contribution, or all the behind-the-scenes work that goes into keeping our customers happy – especially when dealing with problems like product bugs or bad-fit customers that were never our fault to begin with; we can’t control the cards we’re dealt. Perceptions shape our reality.

Customer Success 59

Customer Success Part-Time VPE Scale Leadership 59

Casey Accidental

FEBRUARY 8, 2022

Build, communicate, and execute a cohesive product strategy across feature, growth, scaling and innovation product work. Build, communicate, and execute a cohesive product strategy across feature, growth, scaling and innovation product work. Live Cohort-Based Programs to Level Up Quickly. Advanced Growth Strategy.

CTO Coach 52

CTO Coach CTO Hire New CTO Scale 52

SaaStr

MARCH 20, 2019

Jeff Lawson is the Founder & CEO @ Twilio, the company building the future of communications allowing you to engage customers like never before on voice, SMS, WhatsApp or Video. Before that, he worked for 12 years at Trilogy, where he held key leadership roles helping the company grow from a start-up to a $300 million business.

Underperforming Technical Team 128

Underperforming Technical Team Development Software New CTO 128

Buffer Resources

SEPTEMBER 11, 2023

This trend leverages social media platforms to build connections and establish meaningful relationships with potential business prospects — and when it comes to social selling, LinkedIn is the MVP. What we’re witnessing in today’s tough economy is the inevitable rise of social selling. What’s the true ROI?

Sales Recruiting 52

Sales Recruiting Sales Hiring Scale Social Media 52