Stax

MAY 20, 2024

When can revenue NOT be counted as revenue? If this question is confusing, you’re not alone. The concept of unearned revenue can easily trip up SaaS companies that offer subscription services and products on a recurring basis. Unlike when selling ordinary products, you cannot recognize the revenue earned from a subscription all at once. Although your business has received payment, this cannot be credited to your bottom line until delivery of the product is completed.

Payment Features 167

Payment Features Payments Payment Services SaaS Payments 167

User Pilot

MAY 21, 2024

Following customer lifecycle management best practices can lead your company to retain more users and increase customer lifetime value. But what are these best practices and how can you implement them? Let’s explore customer lifecycle management (CLM), its phases, and the best practices you can apply in SaaS without coding! TL;DR Customer lifecycle management (CLM) is a strategic approach for tracking, analyzing, and optimizing customer interactions throughout their entire relationship with your

Management 105

Management Software Review Retention Onboarding 105

The Moz Blog

MAY 21, 2024

What good is winning the algorithm if you’ve lost the human? What would happen if you were OK with sacrificing a high ranking to get more people to thank you for how much you educated them? In this article, discover Wil’s two new approaches to SEO and content using social media.

Social Media 96

Social Media Education 96

Predictable Revenue

MAY 21, 2024

Collin and Fred shared how an unusual path involving his battle with Lyme disease made him a better sales leader. The post The Power of Authenticity in Sales with Fred Diamond appeared first on Predictable Revenue.

Sales 130

Sales Revenue Development 130

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Merchant Services

SaaStr

MAY 23, 2024

“Doubling Down” is a new series where we hear from top B2B SaaS investors on their most recent activities and takes on the current market. We had a great one last time with Andrew Steele, Partner at Activant Capital. Check that out here. This week we’re focusing on Karl Alomar, Managing Partner at M13! #1. What’s your most recent disclosed investment?

Technical Review 249

Technical Review Management Investment AI 249

Kellblog

MAY 18, 2024

“When you read their profiles and interview them, you think one thing: these people are gods.” — European founder on early US hiring. Despite numerous warnings , I continue to see many European founders fall into the same trap when it comes to hiring in the first years of their US expansion. Sadly, it feels like one of those lessons you can only learn from experience.

Interviewing 122

Interviewing Finance Management Startup 122

BetterCloud

MAY 23, 2024

Contract negotiations are like salsa, it takes two to tango. Be it renewals or new contracts, there must be collaboration and coordination between both parties to reach a mutually beneficial agreement. And for the odds to be in your favor, you must be skilled in negotiating contracts with vendors. Effective vendor negotiations prioritize collaboration over coercion.

Strategy 52

Strategy Pricing Benchmarks Software 52

Chargebee

MAY 23, 2024

Selecting a new billing system can feel like running ten miles in a marathon only to find 32 more miles to go. You’ll reach the finish line only when you nail the implementation, migration, and onboarding. An unplanned migration process can lead to data duplication, inaccurate revenue reporting, and business downtime – all affecting the incredible subscriber experience you want to deliver to your customers.

Onboarding 76

Onboarding Revenue Data Business 76

Inturact

MAY 21, 2024

If you’re like most SaaS companies we interact with, you wish you had a crystal ball that could show you exactly what your customers want and how to keep them coming back for more. What if we told you that SaaS data science can provide that crystal ball for you?

Data 59

Data SaaS Business Marketing 59

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Revenue

SaaStr

MAY 23, 2024

So Emergence Capital put together a great report here on B2B startups, “Beyond Benchmarks 2024” , with a ton of great data across 664 software startups. One piece I loved is how 2023 growth rates compared to 2022 for Top Quartile Software Startups. Now to be clear, and I know this is a bit brutal — “Top Quartile” isn’t in general enough to get funded by VCs.

Startup 297

Startup Benchmarks B2B Pricing 297

Tom Tunguz

MAY 18, 2024

For the past few days, I’ve been using the Mac ChatGPT app OpenAI demonstrated last Monday. It’s unquestionably the future of human-computer interaction. Conversing with a computer is much more natural than typing. Imagine speaking t a colleague with the entire internet at their disposal. But also a verbose colleague without much sense of social cues.

ChatGPT 164

ChatGPT Software Review Software 164

Clouded Judgement

MAY 24, 2024

Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Subscribe now First Look at April Quarters Heading in to this week, software earnings have not been good. This week, we got a first look at companies reporting with April quarter ends (so we got the benefit of one incremental month of data).

Cloud 152

Cloud Software Scale Headcount 152

USIO

MAY 24, 2024

Choosing the right payment gateway is a crucial decision for any SaaS (Software as a Service) business or ISV. This decision impacts your cash flow, user experience, and even your company’s reputation. With so many options available, it can be overwhelming to decide which payment gateway best suits your needs. Today, we’ll dive into why Usio is a top contender and why it might be the best payment gateway for your SaaS or ISV.

Payment Services 130

Payment Services Merchant Services SaaS Payments Payments 130

Speaker: Maher Hanafi, VP of Engineering at Betterworks & Tony Karrer, CTO at Aggregage

Executive leaders and board members are pushing their teams to adopt Generative AI to gain a competitive edge, save money, and otherwise take advantage of the promise of this new era of artificial intelligence. There's no question that it is challenging to figure out where to focus and how to advance when it’s a new field that is evolving everyday. 💡 This new webinar featuring Maher Hanafi, VP of Engineering at Betterworks, will explore a practical framework to transform Generative AI pr

Generative AI

SaaStr

MAY 20, 2024

So there are times in startup life when it seems like a wave is just overpowering you, that there is only so much you can do. And so many times, you may quietly feel limited by the team you have. There’s only so much you can do, just so quickly. So many times you’ll default, partially, to Doing Nothing. For now. This works better at Bigger Companies, where real change is often measured in 5+ year chunks.

Trends 285

Trends Scale Sales Hiring Venture Capital 285

Andreessen Horowitz

MAY 21, 2024

We believe the most successful American Dynamism companies share a few common characteristics: They’re able to anticipate technological turning points and breakthroughs. They identify, recruit, and empower the world’s best engineers by giving them insanely hard, cross-disciplinary problems to own. They continuously push the limits of what’s possible with technology, and innovate quickly through both success and failure.

Technical Review 107

Technical Review Engineering Venture Capital Software Review 107

User Pilot

MAY 22, 2024

A/B tests play a crucial role in driving product adoption, which makes it important to choose the right A/B testing software to run them. It can help you dig deeper into user behavior and understand what resonates with them. Also, you can make evidence-based decisions to improve user retention and engagement. In this blog, we’ll handpick a few A/B testing tools worth your attention.

Software 105

Software Scale AI Mobile 105

The Moz Blog

MAY 20, 2024

Explore the aftermath of Google's March Core Update and Spam Updates and uncover four major trends shaping the search landscape.

Trends 111

Trends 111

Speaker: Jason Tanner

While growth of software-enabled solutions generates momentum, growth alone is not enough to ensure sustainability. The probability of success dramatically improves with early planning for profitability. A sustainable business model contains a system of interrelated choices made not once but over time. Join this webinar for an iterative approach to ensuring solution, economic and relationship sustainability.

Development

SaaStr

MAY 22, 2024

We’re almost there!! SaaStr Europa 2024 !! And half the fun is meeting new work friends and colleagues. We’ll do 100s and 100s of braindates, roundtables and more at the venue, but parties after are another great chance to meet new friends. A current list: June 3 : VIP Opening Reception at Il Bacino Across The Street From The Venue This is a great outdoor venue literally across the street from the venue.

264

264

Andreessen Horowitz

MAY 24, 2024

For this episode, we’ve stitched together two archived episodes from the a16z Podcast , both featuring General Partner Anjney Midha. In the first half, from December, he speaks with Mistral cofounder and CEO Arthur Mensch about the importance of open foundation models, as well as Mistral’s approach to building them. In the second half (at 34:40), from February, he speaks with Stanford’s Stefano Ermon about the state of the art in video models, including how OpenAI’s Sora

Artificial Intelligence 89

Artificial Intelligence Generative AI AI Technology 89

User Pilot

MAY 23, 2024

Customers aren't all the same, so you need different types of customer support to address the needs of different kinds of customers. Some may call you when in trouble, while others want to fix it without interacting with you. As a result, you need variety in your customer service solutions to properly assist each customer. This article explores 12 of the most important customer support types and how to approach them to consistently deliver outstanding customer experiences.

Customer Support 104

Customer Support Social Media SaaS AI 104

The Moz Blog

MAY 24, 2024

In this Whiteboard Friday, Tom takes us through the top SERP features of 2024 by both presence and Share of Voice.

98

98

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Generative AI is upending the way product developers & end-users alike are interacting with data. Despite the potential of AI, many are left with questions about the future of product development: How will AI impact my business and contribute to its success? What can product managers and developers expect in the future with the widespread adoption of AI?

Generative AI

SaaStr

MAY 24, 2024

So the #2 topic in SaaS today is probably profitability and efficiency. #1 is AI. But profitability is a close second. And the message to founders is confusing. Yes, everyone has to be at least 2x as efficient as 2021, maybe more so. But … that’s not enough. You still have to grow. So what’s the trade-off? I pulled up 3 recent examples from the SaaStr 5 Interesting Learning series, and interestingly, all 3 are at ~$2.5B ARR: SMB leader HubSpot Enterprise vertical SaaS lea

SMB 256

SMB SaaS AI Scaling 256

Andreessen Horowitz

MAY 23, 2024

Optimism's Jing Wang discusses open source foundation stewardship, crypto superchain scaling, and more on web3 with a16z podcast.

Scaling 92

Scaling 92

User Pilot

MAY 21, 2024

Functionality is a must when it comes to attracting customers, but it’s user experience that helps you retain them. Wondering how to create an outstanding user experience ? Read this article to discover 17 UX design principles to drive customer satisfaction and loyalty. Let’s dive right in! TL;DR UX design identifies user needs, wants, and pain points and creates engaging products that enable them to achieve their goals.

User Experience 105

User Experience AI Scale Customer Support 105

Groove HQ

MAY 21, 2024

The barrier to entry is lowering for many industries, and competition is growing on every corner. Amid so much noise, it’s becoming harder to perform customer acquisition efficiently. Fortunately, you’re not limited to just one marketing channel. There are many options for expanding your business, even if budget or time is short (or both!).

Acquisition 70

Acquisition Strategy Marketing Business 70

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Payments

SaaStr

MAY 24, 2024

Dave Gerhardt was VP Marketing at Drift, acquired for $1B, and then Privy, acquired for $100m, and now runs a great CMO/VPM community called Exit Five. Dave is OG SaaStr from the beginning, so we were able to have a pretty epic deep dive on marketing today, both at a senior level and a deep dive on content marketing as well: Why marketing should almost never report to sales The critical size of marketing teams today How to do content marketing well, and see real ROI from it How to make sure you

Sales Hiring 246

Sales Hiring Outsourcing Services Technical Review Scale 246

Andreessen Horowitz

MAY 21, 2024

Vineeta Agarwala, MD, PhD, joins Luke Timmerman’s The Long Run podcast on stage at the Life Science Innovation Northwest Conference. They discuss everything from AI for drug discovery to Vineeta’s ongoing clinical work as a physician and how that influences her perspective.

AI 77

AI Innovation Healthcare 77

User Pilot

MAY 20, 2024

Wondering how to improve customer retention? If so, we’ve got your back! The article shares 20 actionable customer retention strategies for your SaaS! You will also learn how to implement them with Userpilot! TL;DR Customer retention is your ability to keep users using the product. Without retention, a SaaS business doesn’t have a predictable revenue stream necessary for growth.

Retention 105

Retention Strategy Sales Recruiting Scale 105