Valuize Consulting

JUNE 9, 2022

If you’re a CCO or CRO at a B2B technology company, ask yourself these 3 critical questions: Is your existing Customer Success management team struggling to keep up with your customer’s needs and your business goals? The Business Impact Of Senior Customer Success Operations Leadership. They Drive Economic Growth.

Sales Hiring 52

Sales Hiring Customer Success Scale Leadership 52

User Pilot

AUGUST 23, 2023

This change has been primarily driven by increased access to analytics tools like Userpilot that help businesses achieve product growth. Workplace skills: Critical thinking, project management, and communication skills. Business skills: Business analysis and business acumen. Let’s dive in!

Technical Advisors 97

Technical Advisors Data Analysis Technical Review Software Review 97

Sales Enablement, SaaS and Growth

MARCH 23, 2020

One of the biggest challenges businesses face when they grow is scaling effective , autonomous and quick decision-making. It has a compounding effect - the more good decisions a business makes, the better the results will be. He is famed for saying, “In business I look for economic castles protected by unbreachable moats.”

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

SaaStr

JANUARY 15, 2021

In fact, many founders and CEOs struggle with simply talking to their engineers and communicating their needs. At his core, Jeff Lawson is a software developer first, and the CEO of Twilio second. In turn, developers need to adapt. Often, business teams decide what to build and send a blueprint to the developers.

Sales Recruiting 159

Sales Recruiting Development Software Review Management 159

Valuize Consulting

SEPTEMBER 8, 2022

Strategic Leadership For Smooth Scaling. In order to properly build what will become the circulatory system of your recurring revenue business, you need breadth of knowledge and skills. Business Strategy. Remember: there’s a lot to do on the CS Operations side and having strong business strategy acumen is fundamental.

Customer Success 52

Customer Success Scale Entrepreneurship Leadership 52

Intercom, Inc.

MARCH 11, 2021

Working with both individuals and businesses, the team at Later needs to implement tactics from B2C and B2B to ensure they’re always providing the best experience for their users. Businesses are quick to invest resources in acquiring more and more new customers, but that’s not necessarily the best approach.

B2C 118

B2C B2B Scale Strategy 118

Valuize Consulting

JULY 15, 2021

Product Owners are at the center of software development in leading agile software companies. At their core, they are responsible for maximizing the value of product releases but their responsibilities can have them acting as a business strategist, product designer, customer liaison, and project manager, all rolled into one.

Technology 52

Technology Customer Success Interviewing Scale 52

Audacix

JULY 18, 2022

DevOps is really a set of ideas and practices that emphasise a culture and environment where building, testing, and releasing software can happen rapidly, frequently, and more reliably. DevOps best practices that will help you to run your software development projects smoothly. The same goes for IT challenges.

DevOps as a Service 52

DevOps as a Service Technical Review CTO Coach Underperforming Technical Team 52

Valuize Consulting

JUNE 10, 2020

C ustomer success processes in B2B software businesses today are often inefficient, siloed and lacking scalability. Perhaps it was fueled by all of the strategic expertise, funding and time required to develop a category-leading customer success strategy—one that transforms your company’s revenue retention and expansion metrics.

Customer Success 40

Customer Success Engineering Scale Technical Review 40

Teamgate

NOVEMBER 21, 2018

enko is a vastly experienced professional with over 20 years marketing, sales, and business development practice in leading IT and Telco companies, such as; Microsoft; Nokia; and Lattelecom, transforming business in 24 countries of Central and Eastern Europe. Can you share with us your hacks on how to manage stress?

Scale 68

Scale Interviewing Technical Review B2B 68

SaaStr

JUNE 14, 2023

He brought that approach into building his business, and it didn’t work. They went to India for a few months to develop a prototype and realized this was where the market was. Finally, he understood what was needed to scale a business. Dines’ biggest transformation was in how he thought about building products.

Scale 196

Scale Artificial Intelligence Technical Review Software Review 196

User Pilot

JANUARY 14, 2024

They earn more than developers, astronauts, and even attorneys, but less than surgeons. A degree in business, marketing, computer science, engineering, and data science can give you the foundation for a typical career path in product management. They also manage the product launch and track product performance throughout its lifecycle.

VP of Engineering 106

VP of Engineering Management Underperforming Technical Team Compensation 106

SmartKarrot

APRIL 27, 2021

Build a system to easily communicate status of Customer Success initiatives to the Executive Management team and other key stakeholders. Develop a strong network of relationships among peers, partners, customers, and other key stakeholders. Work to identify and/or develop opportunities for account growth and product adoption.

Technical Advisors 10

Technical Advisors Customer Success Outsourced Development Customer Lifetime Value 10

SmartKarrot

MARCH 18, 2021

Paul Area, US Organization: Sportsdigita As a Director of Customer Success, you will elevate the customer experience by being the subject matter expert and sharing best practices and key success factors as well as understanding the client’s business objectives, strategy and pain points. Monthly reporting and data analysis.

Customer Success 10

Customer Success Sales Recruiting Technical Review Software Review 10

SmartKarrot

JUNE 14, 2021

Apply here: [link] Role: Senior Customer Success Manager Location: London, England, United Kingdom Organization: Brightcove As a Senior Customer Success Manager, you will drive retention and growth among customer base by understanding their business needs and helping them succeed.

Customer Success 10

Customer Success Sales Recruiting Outsourced Development Finance 10

SaaStr

MARCH 20, 2019

Jeff Lawson is the Founder & CEO @ Twilio, the company building the future of communications allowing you to engage customers like never before on voice, SMS, WhatsApp or Video. Before that, he worked for 12 years at Trilogy, where he held key leadership roles helping the company grow from a start-up to a $300 million business.

Underperforming Technical Team 118

Underperforming Technical Team Development Software New CTO 118

SaaStr

JUNE 15, 2021

We’ve done a ton of terrific sessions with the Twilio leadership over the years, including 4 different deep dives with Jeff Lawson, CEO and co-founder. Twilio is a cloud communications platform that allows software developers to embed communications into the apps that they’re building.

Scale 285

Scale Underperforming Technical Team Engineering Wireless 285

SmartKarrot

APRIL 13, 2020

SaaS companies have transformed the way global businesses work. In this blog we’ll talk about SaaS business and top 50 SaaS companies in 2020. SaaS businesses are organizations that provide subscription-based software applications that are centrally hosted on their servers over the internet. Source: Survey Sparrow.

SaaS Payments 19

SaaS Payments Payment Solutions Payment Services Sales Recruiting 19

Intercom, Inc.

AUGUST 6, 2020

Our conversation with Prashanth covers some great topics including why community is at the very heart of what Stack Overflow is doing and how they balance the needs of the product and the community that use it. With such a big community it’s important to balance the needs of the product with those who use it. Jordan: Cool.

DevOps as a Service 143

DevOps as a Service Government Engineering Technology 143

SaaStr

NOVEMBER 15, 2019

Sid Sijbrandi , Founder & CEO @ Gitlab, a single application for the entire software development lifecycle. What processes need to be in place to ensure a cohesive and streamlined communication process? Where are the breakpoints when it comes to communication? What technical architecture needs to be in place?

Education 107

Education Sales Hiring Technical Review Underperforming Technical Team 107

Valuize Consulting

SEPTEMBER 30, 2021

To find out how Product Owners are reshaping the customer ecosystem and product experience in leading software organizations, I spoke with Seyi Adesola , Product Owner at Valuize. I would stand at a busy intersection for hours and hold up a sign telling people to come by and score the 3-for-1 Great Glasses deal!

Interviewing 52

Interviewing Customer Success Underperforming Technical Team Scale 52

yoursales

DECEMBER 19, 2022

For sales stack 2023 it's business as usual: again plenty of media outlets are joining the choir. For sales stack 2023 choices this means you need to put on your creativity hat when trying to cover more ground with the same or less people on either your sales team or aligning teams like marketing, consultants, and software development.

Scale 86

Scale Sales Recruiting Sales Outsourced Development 86

yoursales

NOVEMBER 8, 2023

For sales stack 2023 it's business as usual: again plenty of media outlets are joining the choir. For sales stack 2023 choices this means you need to put on your creativity hat when trying to cover more ground with the same or less people on either your sales team or aligning teams like marketing, consultants, and software development.

Scale 52

Scale Sales Recruiting Sales Outsourced Development 52

Crafty CTO

APRIL 12, 2020

The Basecamp guys have been busy lately. I love their Guide to Internal Communication , their pushback against insane 80-hour workweeks in It Doesn’t Have to be Crazy at Work … REWORK … REMOTE … Getting Real. Bigger – it speaks to every aspect of the software development process.

Underperforming Technical Team 52

Underperforming Technical Team New CTO Technical Review Software Development 52

SaaStr

OCTOBER 16, 2020

Paul Rosania: But really more than anything, I think slowing down a little bit, spending a little bit more time writing things down and using long form writing or some equivalent, more thought out and edited way of communicating is actually what’s needed in a time when it’s hard for people to communicate.

CTO Coach 172

CTO Coach Sales Hiring Software Review CTO Hire 172

ChurnZero

NOVEMBER 8, 2019

Since few customer journeys look the same , these tools excel at managing large books of business. . For most Customer Success workflows, CRMs require custom software development. Even if you r team develops a work around , these workflows will require constant intervention.

Customer Success 63

Customer Success Scale Headcount Scaling 63

SmartKarrot

AUGUST 5, 2021

It is a specialized discipline that combines technical expertise with business acumen. The Product Operations team takes responsibility for all aspects of product launch operations by combining their expertise in operations, communications, supply chain, and product management. Product operation is a key aspect of product management.

Scale 10

Scale Marketplace as a Service Product Marketing Software Development 10

SaaStr

MAY 7, 2019

So ultimately I always knew I wanted to start a company and my sister who actually had finished Harvard Business School at the time, super snooty, told me I had to move tot his place called Silicon Valley, which I knew nothing about. It’s non-violent communication, but very much like here’s X, Y, Z. Alyson F. : No defense.

Scale 114

Scale Scaling Sales Hiring Underperforming Technical Team 114

Point Nine Land

APRIL 21, 2021

You can prevent that by setting up healthy asynchronous communication channels: 1. This is an exercise that should be done with input/feedback of the leadership team. On the other hand, if those questions get lost you get a complete disconnect between product managers and the customer-facing teams. How do we do that?”.

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52

Sales Hacker

NOVEMBER 11, 2019

John has over 20 years of executive experience in sales, leadership, and execution, specializing in corporate sales strategy and performance management. Before co-founding Force, he was SVP of International Sales Operations for PTC, a leading software developer for content, product life cycle management. Outreach has your back.

Scale 54

Scale Underperforming Technical Team Interviewing Software Development 54