SaaStr

FEBRUARY 18, 2022

Make customer success part of your entire company culture. Many businesses struggle to communicate beyond the initial value they rely on to make a sale. To avoid being misguided in your customer success journey, make sure you take action based on data-driven insights rather than on your gut instinct. Offer enhanced value.

Customer Success 240

Customer Success Retention Company Culture Metrics 240

Valuize Consulting

NOVEMBER 3, 2021

In this article, we breakdown why improving your Employee Experience should be a strategic priority for your organization and 6 data-driven ways you can provide a winning employee experience that accelerates business success. How does our culture appear in an employee performance review and other day-to-day activities? Communication.

Underperforming Technical Team 52

Underperforming Technical Team Sales Recruiting Data Sales Hiring 52

SaaStr

OCTOBER 10, 2022

Jon Perera, CMO at Highspot, says the place to start is sales and marketing alignment—a system that aligns strategy, communication, execution, and goals between the two departments. The relationship you see at the top sets the model for the whole company.”. How do you go about driving efficient growth? . Deliver one narrative.

Scale 276

Scale Sales Hiring Marketing Venture Capital 276

Totango

MARCH 4, 2022

For example, if a customer’s subscription is nearing its expiration date, Totango can automatically monitor and provide relevant account data, such as the customer’s Net Promoter Score (NPS) , which is a key indicator of satisfaction and inclination to renew. Use Customer Data Effectively. Use Customer Data Effectively.

B2B 92

B2B Customer Success Technical Review B2C 92

Intercom, Inc.

JUNE 9, 2020

With that comes the need for clear communication and open dialogue with customers and employees alike. Rather than waiting for everyone to agree or for “perfect” communication to be developed , they move ahead, so necessary change can take place.

Strategy 197

Strategy Business Scale Communication 197

Buffer Resources

SEPTEMBER 11, 2023

Data analysis: The ability to collect, analyze, and interpret data. Here are some examples of soft skills: Communication: The ability to clearly and concisely communicate with others, both verbally and in writing. Regularly update your page with news, achievements, and insights about your company.

Sales Recruiting 136

Sales Recruiting Sales Hiring Scale Social Media 136

User Pilot

JULY 17, 2023

In larger organizations, they may work side by side with QA engineers, product marketers , data analysts , or product ops managers. Some companies prefer to organize their teams around product managers with specialist skills , like growth or data analysis.

SaaS 98

SaaS Scale Leadership Customer Lifetime Value 98

SaaStr

AUGUST 15, 2022

communicate it effectively for investors to believe in it and provide you with the capital needed to bring it to life. . Your company and investors should know the one or two goals you’re focused on. “It’s easy to lose yourself in the data and the metrics, and you need to nail down and focus on your north star.” .

Scale 200

Scale Marketing Scaling Communication 200

OpenView Labs

DECEMBER 21, 2020

Other big themes were around data, the continued adoption of product led growth, and building communities. I’m seeing three big trends for SaaS in 2021: More robust automations and data insights will come available. It’s very unstructured and can create lots of communication silos. What do you think?

SaaS Payments 96

SaaS Payments Payments Payment Services Payment Solutions 96

SaaStr

SEPTEMBER 24, 2019

If you told me there was an employment strategy that would improve my company’s employee retention, hiring, and productivity — yet I ignored it — I bet you’d question my leadership. . I find it shocking whenever businesses limit their growth opportunities when the data stares them right in the face. Start there. .

Business 154

Business Software Engineering Company Culture Retention 154

Intercom, Inc.

FEBRUARY 25, 2021

This means you first need to engage with your customers to listen to what they (and the data points) are saying. CX teams wear a lot of different hats – they have to be problem-solvers, project managers, good listeners, and excellent communicators. Annette: I think it starts with the company culture to begin with.

Scale 211

Scale Consulting Interviewing Customer Support 211

Neil Patel

OCTOBER 4, 2020

In our modern digitally enhanced world, data and information underpin all of our activities. But are you making your data work for you, or is it something that you are yet to take full advantage of? For many business owners and marketers, analyzing and deploying data can be an intimidating prospect.

Artificial Intelligence 136

Artificial Intelligence Technical Review Underperforming Technical Team Machine Learning 136

SmartKarrot

JUNE 15, 2021

According to a Harvard Business Review study, nearly 99% of respondents confirmed to become more data centric. Being data centric will help form better business decisions. This will also enhance a better data driven culture in the company. You need to ensure the data is tailored and possible for clients to use.

Customer Success 19

Customer Success Data Sales Hiring Sales Recruiting 19

Scytale

DECEMBER 5, 2023

Your SOC 2 report is the evidence you (and your customers) need to demonstrate that your information security controls are up to the job of protecting users’ data. In other words, the SOC 2 report is a detailed account of the controls you have designed and successfully implemented to ensure your customers’ data security.

compliance 52

compliance Scale Software Review Technical Review 52

Totango

SEPTEMBER 14, 2021

When the data indicates that a customer needs help, Spark either automatically emails the customer relevant information or notifies a human agent to reach out. Do You Communicate Empathy in Your Customer Conversations? Training your employees in best practices can help nurture a more empathetic company culture.

Retention 89

Retention Technology Company Culture Branding 89

Totango

JANUARY 14, 2020

To create a company culture that champions customer success, you have to consider the organizational structure and how CS teams interact with others. That’s why you must help the CS team enable effective communication with other parties by standardizing processes and aligning teams. . Your CS team can’t work within a vacuum.

Customer Success 63

Customer Success Enterprise B2B Company Culture 63

Neil Patel

AUGUST 13, 2020

If anything seems off or doesn’t fit what you’re looking for, move on to a digital marketing company that feels like a better fit for you and your business. Aligned company culture and core values. Timely and effective communication.

Social Media 145

Social Media Marketing Advertising Content Marketing 145

OPEXEngine

JANUARY 13, 2021

Companies and individuals embraced new ways of hiring, managing, and communicating at a pace no one would have believed at the beginning of 2020. SaaS companies are at the forefront of adopting some of the changes. Company culture: Remote work opens some of the barriers to increased diversity.

Sales Recruiting 52

Sales Recruiting Sales Hiring SaaS Benchmarks 52

Totango

FEBRUARY 10, 2021

In this guide, we’ll lay out a seven-step customer success strategy you can use to promote winning outcomes for your clients: Prioritize a culture of customer success. Segment your customer database for personalized communications. Prioritize a Culture of Customer Success. Proactively guide customer growth.

Scale 85

Scale Customer Success Retention Strategy 85

ProfitWell

JUNE 30, 2020

You can also share the data with friends and fellow industry players that could use it right now. Yes, you can measure company culture. A lot of business leaders think you can’t measure company culture. To nip any confusion in the bud—company culture is essentially the personality of your company.

Company Culture 52

Company Culture B2B Mobile Government 52

User Pilot

FEBRUARY 5, 2021

As subscription companies realize that the biggest growth opportunities lie within their product (post-signup) With industry trends gradually leaning towards data and customer-centric models, product growth managers become a valuable asset in the companies. Product Growth Managers Use Data to Tell the Story.

Management 105

Management Sales Hiring Onboarding User Experience 105

Hitenism

NOVEMBER 7, 2016

Just two small paragraphs have been added to the current product description: The massive scope of the original product vision—“a simple web service interface to store and retrieve any amount of data from anywhere on the web”—is unchanged. Your approach to your customers is a reflection of your company’s mission.

AWS 189

AWS New CTO Scale CTO 189

SaaStr

APRIL 4, 2019

Because the business world is changing and your customers may demand that you run on certain locations and there are more and more regulations, compliance, GDPR, data residency that everyone in at a certain scale has to be compliant with. How is data being managed? Things like data residency, IM policies. Where is your storage?

Cloud 168

Cloud Scale Trends Machine Learning 168

Sales Hacker

DECEMBER 19, 2022

And the data backs this up. According to MarketSource, leaders consistently struggle with developing a sales culture. Talent erodes quickly in a toxic environment, and many job hoppers flee for the promise of better culture elsewhere. Why else do sales reps hop? Job growth is one of the most important factors for satisfaction.

Sales Hiring 83

Sales Hiring Underperforming Technical Team Sales Recruiting Compensation 83

OpenView Labs

APRIL 6, 2021

A robust, vibrant, living company culture needs strong feedback loops. The quality of the answers to these questions reflects the strength of your company culture. This indicates a hyper-tribal, insular culture that isn’t open to new people. Culture is the product that your PeopleOps department curates.

Scale 53

Scale Company Culture Sales Hiring Systems Review 53

FastSpring

OCTOBER 23, 2018

The collaboration process includes direct feedback from customers, suggestions from the Customer Success and Sales teams, as well as data pulled by our Business Intelligence and input from the design team. The leadership team embodies the values and mission of the company and it trickles down to all employees across teams.

Scale 79

Scale Sales Hiring Technical Review Leadership 79

Buffer Resources

SEPTEMBER 11, 2023

Data analysis: The ability to collect, analyze, and interpret data. Here are some examples of soft skills: Communication: The ability to clearly and concisely communicate with others, both verbally and in writing. Regularly update your page with news, achievements, and insights about your company.

Sales Recruiting 52

Sales Recruiting Sales Hiring Scale Social Media 52

OpenView Labs

JUNE 11, 2020

One danger of having a strong company culture is that it can be far too easy to perpetuate a culture of sameness where culture “fit” is an excuse to hire people who look, think, act, and build products just like you do. Communication is key. In fact, it’s the complete opposite.

Leadership 52

Leadership Scale Government Education 52

User Pilot

JULY 30, 2023

Because of how complex product management can be, it’s not hard to see why effective data sharing can be difficult to achieve throughout an entire organization. These obstacles result in data silos that lead to different departments having conflicting data and struggle to access data quickly. What are data silos?

Data 98

Data Systems Review Software Review Company Culture 98

Intercom, Inc.

OCTOBER 26, 2021

We’re personal: Our mission is to make business personal, so we’re thoughtful, respectful, and friendly in our communication with prospects. We make data-informed decisions about when, where, and how to talk to leads. We’ll never subject our customers to sub-standard features or half-baked processes just to drive more revenue.

Scale 160

Scale Sales Hiring Sales Recruiting Sales 160

Sales Hacker

NOVEMBER 4, 2020

This opportunity gave me a huge amount of experience and training that has impacted how I think about building teams and how I think about coaching and communicating with people. These initial hires will influence how you approach each region, how you build off your success, and what your new office culture is. It has to be organic.

Sales Hiring 103

Sales Hiring Scale Sales Recruiting Sales 103

Intercom, Inc.

JUNE 17, 2021

This data will provide insight into usage trends and things like indoor environmental quality. With this data, along with the post-occupancy surveys and feedback from full-time folks on the ground, we’re going to continually fine-tune the workplace and our policies to optimize performance and support more people over time.

Construction 207

Construction Technical Review Systems Review Data 207

Neil Patel

AUGUST 11, 2020

Knowing these things helps you communicate what you wish to get out of the project. From there, you can start looking for companies that fit the bill because you know exactly what you’re looking for and how to communicate your desired outcomes. Similar core values and company culture.

Marketing 144

Marketing Web Development Web Developers Social Media 144

ProfitWell

MARCH 6, 2020

So the question for you is: Do your organization’s strategic objectives require a refresh of your company culture? If so, you can start by creating a change plan that incorporates these principles: Identifying the values and behaviors your culture should embody. Oh, and plans to go public. (No No big deal.).

Customer Lifetime Value 52

Customer Lifetime Value Social Media User Experience Construction 52

SaaStr

DECEMBER 3, 2020

I mean, you look around, process is broken, communication is broken. And my question being like, how much is enough data to know that it’s not working versus too little and they need more time? Harry Stebbings: Can I ask, in terms of the communications, what’s ideal? That’s a little bit nuanced”?

Scale 174

Scale Sales Hiring Sales Recruiting Sales 174

SaaSX

AUGUST 9, 2020

You plan ahead, set the course, communicate it, do it, and measure it. If everyone across your company doesn’t know where you want to go, how will you ever get there? Review external market data, research, and trends if applicable. Step 5: Communicate. Here’s where things usually break down inside of companies.

Startup 59

Startup Systems Review Leadership Communication 59

Intercom, Inc.

MARCH 15, 2018

Partnering with the Infrastructure, Data and Developer Productivity teams, his group builds the tools that support every Stripe engineer and keep Stripe reliable and performant. That’s our developer tooling, our data engineering, and our infrastructure engineering group. A lot of this is just communication.

Engineering 214

Engineering Management Merchant Services DevOps as a Service 214