Casey Accidental

JUNE 8, 2021

This is a style of communication that will not work with all cultures. Company cultures have to decide where they exist on a spectrum of open vs. closed in their communication. Obviously, I am biased, and communication styles come with pros and cons.

CTO Hire 124

CTO Hire Venture Capital CTO Communication 124

SaaStr

JUNE 23, 2023

Video was everywhere in the consumer marketplace, but at work, people were still communicating through Outlook, and Slack was new on the scene. As you grow, you build a team that adopts that mindset, growing the company culture alongside the business. The idea they chose: To bring video to the workplace.

Startup 189

Startup Company Culture Marketing Communication 189

SaaStr

MARCH 14, 2023

Organizational Structure and Communication Failure Everyone knows that the biggest issues often arise within any kind of relationship because of a communication breakdown. Communication was pretty easy as long as the founders were in lockstep. It’s no different in the startup world.

Startup 212

Startup Communication Leadership Engineering 212

IT World

DECEMBER 30, 2022

Founded in 2013 in Estonia, the company—which offers ridesharing, scooter and bike rental, and food and grocery delivery services in 45 countries—now boasts more than 3,000 employees, all of whom communicate exclusively through Slack. Back in 2017, Bolt had about 250 employees, all of whom were communicating on Skype.

Company Culture 58

Company Culture Mobile Communication Development 58

SaaStr

DECEMBER 29, 2022

But trust me, your team — they don’t really communicate with each other as much as they should. That enables you to make sure the team communicates. Which you need to circulate before the actual meetings. This won’t help you much. You sort of already know what everyone is doing. Even if they sit 10 feet apart.

Communication 298

Communication Engineering Management Company Culture 298

SaaStr

FEBRUARY 18, 2022

Make customer success part of your entire company culture. Many businesses struggle to communicate beyond the initial value they rely on to make a sale. If you’re a founder or CEO, don’t bury customer success under the sales leader. Only then will you have the best customer success program possible. Offer enhanced value.

Customer Success 215

Customer Success Retention Company Culture Metrics 215

Intercom, Inc.

DECEMBER 21, 2021

“We have accelerated through many years of progress as if we’re living in a time-lapse” Business is increasingly conducted online, and customer communications are undergoing a massive transformation as customer expectations change. We continued to adjust to working from home , and our company culture evolved accordingly.

Technical Review 196

Technical Review Scale Innovation Company Culture 196

SaaStr

OCTOBER 10, 2023

Respect, Communication, and a “Yes” Mindset A healthy legal and sales relationship comes with many benefits, but most importantly, it helps move the company forward. At G2, the legal team has found a few ways to achieve this successfully: Communication: Buhler says that at G2, “Legal is communicating with the revenue org all the time.”

Sales Hiring 152

Sales Hiring Scale Sales Communication 152

Neil Patel

AUGUST 28, 2020

A Crisp-clear Company Culture. An SEO company may have the unique expertise you seek and all the characteristics listed above. Yet, their company culture may not fit with yours. The people you choose would help to bridge the communication gap between your company and the agency. Discovery session.

Outsourcing Services 144

Outsourcing Services Sales Hiring Outsourced Development Company Culture 144

Intercom, Inc.

SEPTEMBER 17, 2020

When popular culture breeds company culture. I met the founders of Blind there, and I also realized why the world needs Blind to solve the problem of communication within the workplace. One is: how do we increase communication within the community? I know we chatted with you before as part of our H.O.M.E.

Technical Review 210

Technical Review Company Culture Business Model Sales Hiring 210

SaaStr

NOVEMBER 23, 2022

Even though they’d just bought the company, everyone still had their marching orders on day one—for everything from marketing to thought leadership and enablement to assets. Do it with accountability, alignment, transparency, and sufficient communication. Communicate frequently with your team—formal and ad hoc. Key takeaways.

Underperforming Technical Team 249

Underperforming Technical Team Leadership Outsourced Development Finance 249

SaaStr

NOVEMBER 14, 2022

Alignment & Communication: Managers must have a finger on the pulse of how their teams are doing and what they’re focusing on, and in turn, effectively communicate expectations with their employees. You’re going to have people out of key roles for months, and that affects your company’s burn rate.”.

Retention 130

Retention Leadership Compensation Communication 130

SaaStr

OCTOBER 10, 2022

Jon Perera, CMO at Highspot, says the place to start is sales and marketing alignment—a system that aligns strategy, communication, execution, and goals between the two departments. The relationship you see at the top sets the model for the whole company.”. How do you go about driving efficient growth? . Deliver one narrative.

Scale 248

Scale Sales Hiring Marketing Venture Capital 248

Intercom, Inc.

JUNE 9, 2020

With that comes the need for clear communication and open dialogue with customers and employees alike. Rather than waiting for everyone to agree or for “perfect” communication to be developed , they move ahead, so necessary change can take place.

Strategy 197

Strategy Business Scale Communication 197

Totango

MARCH 4, 2022

Customer success platforms represent the most important tool for customer success management with digital communication tools playing a supporting role, whereas for customer service, digital communication tools play a primary role. Provide multiple communication channels so that customers can use their preferred mode of contacting you.

B2B 91

B2B Customer Success Technical Review B2C 91

Buffer Resources

SEPTEMBER 11, 2023

Here are some examples of soft skills: Communication: The ability to clearly and concisely communicate with others, both verbally and in writing. Regularly update your page with news, achievements, and insights about your company. Showcase your company culture.

Sales Recruiting 131

Sales Recruiting Sales Hiring Scale Social Media 131

Intercom, Inc.

FEBRUARY 25, 2021

CX teams wear a lot of different hats – they have to be problem-solvers, project managers, good listeners, and excellent communicators. And so, it’s crucial that companies design employee experiences that support and empower them. Annette: I think it starts with the company culture to begin with. Baby steps, for sure.

Scale 211

Scale Consulting Interviewing Customer Support 211

Neil Patel

MARCH 10, 2021

However, you might need to get a bit more creative to help virtual team building fit your company culture. It will vary based on your company culture, the platform you use, and the type of team building you choose. better communication? They can be great fun, too. Why is Virtual Team Building Important?

Marketing 142

Marketing Cost optimization & reporting Company Culture Entertainment 142

SaaSHolic

NOVEMBER 30, 2021

The phrase ‘company culture’ is often used to describe the general working environment within a firm. A kind of ‘culture code.’. The culture code of a workplace can become so embedded in the collective psyche that it influences the structure of the company itself. The Culture Code.

Software Review 52

Software Review Company Culture Technical Review Communication 52

SaaStr

APRIL 28, 2023

Roam is an all-in-one cloud headquarters that connects the entire distributing company under one roof: no more back-to-back-to-back Zoom calls and disjointed communication.

Scale 180

Scale Sales Hiring Sales Business 180

OpenView Labs

AUGUST 17, 2021

Both Salesforce and Okta are known for setting the bar when it comes to creating and sustaining a culture built around truly loving the customer. They have proven that, done right, a truly customer-centric culture is a powerful competitor differentiator. . A stellar company culture is actually one of the reasons Krista joined Okta.

Company Culture 88

Company Culture Sales Hiring Finance Customer Support 88

Sales Hacker

MAY 24, 2023

He also shares how company culture impacts productivity and morale, primarily within sales teams. Company : AltiSales Noteworthy : Tito is an expert in sales development and all things sales. AltiSales takes company culture quite seriously. Tito shares what those conversations with prospects look like.

Underperforming Technical Team 84

Underperforming Technical Team Consulting Company Culture Acquisition 84

SaaStr

MAY 3, 2023

Having high expectations for leaders doesn’t mean you have to be mean about it, and leaders who aren’t living up to your standards and embodying the company’s values make everyone suffer. Communicating Expectations To Leaders You must provide tangible, measurable behaviors and expectations for your leaders when you have high standards.

Sales Hiring 163

Sales Hiring Scale Pricing Customer Success 163

OpenView Labs

DECEMBER 21, 2020

We have all these communication and collaboration tools available to us—Slack, Google Drive, Zoom, Teams, eMail, etc. It’s very unstructured and can create lots of communication silos. As an organization, it’s harder to communicate things to your teams and they have to do a lot more on their own to stay up.

SaaS Payments 96

SaaS Payments Payments Payment Services Payment Solutions 96

Neil Patel

AUGUST 13, 2020

If anything seems off or doesn’t fit what you’re looking for, move on to a digital marketing company that feels like a better fit for you and your business. Aligned company culture and core values. Timely and effective communication.

Social Media 145

Social Media Marketing Advertising Content Marketing 145

OpenView Labs

MARCH 24, 2021

If you’ve gone through the process of pinpointing what’s missing, communicating it clearly, and nothing is changing, then the longer your wrong hire sticks around, the bigger the negative impact will be for your startup. Your company culture is created and reinforced by the words you use and your actions that back them up.

Sales Hiring 56

Sales Hiring Underperforming Technical Team Company Culture Interviewing 56

SaaStr

AUGUST 15, 2022

communicate it effectively for investors to believe in it and provide you with the capital needed to bring it to life. . Solidify your positioning and communicate it to your customer through the right marketing channels. Knowing how to get funding as a start-up is an invaluable skill. You have the vision, but you need to ?communicate

Scale 179

Scale Marketing Scaling Communication 179

Totango

SEPTEMBER 14, 2021

Do You Communicate Empathy in Your Customer Conversations? Training your employees in best practices can help nurture a more empathetic company culture. To track the effectiveness of your efforts to communicate empathy, consider building questions into your customer satisfaction surveys which invite feedback in this area.

Retention 88

Retention Technology Company Culture Branding 88

Mucker Capital

SEPTEMBER 7, 2023

The webinar delved into the crucial topic of company culture for early-stage startups. By embracing this framework, leaders can transform their organizations into proactive agents of culture, charting a course defined by deliberate action rather than passive contemplation.

Scale 52

Scale Company Culture Scaling Leadership 52

Intercom, Inc.

JUNE 9, 2021

It’s more difficult to communicate the way we work and the nuances of our culture. We provide our new hires with self-serve evergreen resources and walk them through our learning management system, our communication platforms, and other company-wide tools. We’re still remote, and guess what? Support elements .

Onboarding 253

Onboarding Sales Hiring Scale Systems Review 253

SaaStr

SEPTEMBER 24, 2019

Building a strong and productive company culture has been a long-time priority of mine, as well as many of my fellow colleagues. When it comes down to it — if you can create a culture where your team is both effective and happy, you’ve made it. Start there. . Keep your biases in check.

Business 146

Business Software Engineering Company Culture Retention 146

Totango

JUNE 10, 2022

Most organizations are active on LinkedIn beyond marketing activities to promote hiring, share tidbits of company culture externally and to collaborate. I would start with liking other company posts, re-posting where appropriate and sharing your thoughts on them. And if so, do you have any tips on what to post? JD : Absolutely!

Customer Success 101

Customer Success Scale Sales Hiring Leadership 101

User Pilot

JULY 17, 2023

They collect customers’ expectations and requirements and communicate them to the team. Product ops ensure that all teams and stakeholders communicate effectively and have the necessary data. Maintaining good communication and knowledge sharing between teams requires good organization and efficient product ops. Company culture.

SaaS 98

SaaS Scale Leadership Customer Lifetime Value 98

OpenView Labs

FEBRUARY 18, 2021

David followed the article by joining OpenView Partner Blake Bartlett on the OV BUILD podcast for a deep dive into No Rules Rules and the key principles for creating a strong and resilient company culture. Global implications of culture: We’re all different. Culture during and beyond Covid: Disruption creates opportunity.

Company Culture 78

Company Culture Systems Review Interviewing Innovation 78

OPEXEngine

JANUARY 13, 2021

Companies and individuals embraced new ways of hiring, managing, and communicating at a pace no one would have believed at the beginning of 2020. SaaS companies are at the forefront of adopting some of the changes. Company culture: Remote work opens some of the barriers to increased diversity.

Sales Recruiting 52

Sales Recruiting Sales Hiring SaaS Benchmarks 52

Totango

JANUARY 14, 2020

To create a company culture that champions customer success, you have to consider the organizational structure and how CS teams interact with others. That’s why you must help the CS team enable effective communication with other parties by standardizing processes and aligning teams. .

Customer Success 63

Customer Success Enterprise B2B Company Culture 63

OpenView Labs

APRIL 6, 2021

A robust, vibrant, living company culture needs strong feedback loops. The quality of the answers to these questions reflects the strength of your company culture. This indicates a hyper-tribal, insular culture that isn’t open to new people. Culture is the product that your PeopleOps department curates.

Scale 53

Scale Company Culture Sales Hiring Systems Review 53