SaaStr

NOVEMBER 8, 2022

Some employees only require a few short hours of training, while others may require days or even months, especially where tech boot camps are involved for job functions like software engineering, data science, and machine learning. . Stage 3: Employee Development. Growth is always a work in progress, even for leaders.

Underperforming Technical Team 230

Underperforming Technical Team Technical Review Acquisition Company Culture 230

SaaStr

MARCH 31, 2021

Scaling your SaaS company isn’t just about hitting the right growth metrics –– it requires a thorough understanding of your business goals, company culture, and leadership dynamic. Monday.com built its own database to track company progress. 5 Things They Would Do Again. #1 1 Measure Key Metrics From Day One.

Scale 219

Scale Scaling Leadership Company Culture 219

SaaStr

FEBRUARY 18, 2022

Make customer success part of your entire company culture. To avoid being misguided in your customer success journey, make sure you take action based on data-driven insights rather than on your gut instinct. Customer success is changing, but young companies have the benefit of doing it right from the start. Key Takeaways.

Customer Success 252

Customer Success Retention Company Culture Metrics 252

Trint

NOVEMBER 20, 2020

Here are three things company leaders can do now to make sure they’re positioned not just for survival, but success. Keep Company Culture Alive As much as people will tell you remote working is the future, I don’t believe this is what employees want. One of them is figuring out how to be comfortable navigating the unknown.

Startup 130

Startup Company Culture Communication Technology 130

SaaStr

AUGUST 8, 2021

Chris Britt, CEO and Co-founder of Chime built a company that was focused on a customer base and customer behavior that investors hadn’t yet caught onto—debit card transactions among middle-income Americans. It’s important to have a strong culture. Your company culture is similar to your brand.

Banking 268

Banking Social Media Company Culture Innovation 268

Valuize Consulting

NOVEMBER 3, 2021

In this article, we breakdown why improving your Employee Experience should be a strategic priority for your organization and 6 data-driven ways you can provide a winning employee experience that accelerates business success. How does our culture appear in an employee performance review and other day-to-day activities?

Underperforming Technical Team 52

Underperforming Technical Team Sales Recruiting Data Sales Hiring 52

Buffer Resources

DECEMBER 14, 2023

And according to our internal data, they have the third-highest engagement rate after video and photo posts at 4.2 Share company culture and employee highlights Showcase your company's culture, values, and team members through a carousel. Transforms complex data and information into easily digestible frames.

Social Media 118

Social Media Payment Methods Payment Solutions AI Search 118

SaaStr

NOVEMBER 23, 2022

And while these conversations may be very data-driven, the people and projects you’re discussing aren’t just cells in a spreadsheet. Sometimes, it’s not about the data, it’s about the emotions and talking through it.” – Michelle Adams. Earn the right to that trust so that you can grow alongside them.

Underperforming Technical Team 291

Underperforming Technical Team Leadership Outsourced Development Finance 291

The Angel VC

NOVEMBER 18, 2017

I did that at my last startup, Pageflakes, and thought that besides saving the company some money it can also have a positive impact on the company culture if people know that the founder’s interests are 100% tied to the company’s success. These ratios are roughly in line with the data published on this website.

Technical Review 279

Technical Review Compensation Company Culture Benchmarks 279

SaaStr

JANUARY 30, 2023

Deel solved this by scaling the revenue operations team in conjunction to support sales, design quotas, and go-to-market strategies, and leverage data to identify the best strategies. Without headcount planning for the support team, the company’s response time and customer satisfaction scores dipped. Use your data to inform.

Sales Hiring 247

Sales Hiring Payment Services SaaS Payments Scale 247

SmartKarrot

JUNE 15, 2021

According to a Harvard Business Review study, nearly 99% of respondents confirmed to become more data centric. Being data centric will help form better business decisions. This will also enhance a better data driven culture in the company. You need to ensure the data is tailored and possible for clients to use.

Customer Success 19

Customer Success Data Sales Hiring Sales Recruiting 19

FastSpring

SEPTEMBER 8, 2020

I’m here to help provide insights, feedback, and data to shape the decisions surrounding where we want the company to be in three years, five years, and even longer-term. I believe that the keys to success are building a strong business, healthy company culture, and tight relationships with our local community.

Business 99

Business Company Culture Leadership Innovation 99

Totango

MARCH 4, 2022

For example, if a customer’s subscription is nearing its expiration date, Totango can automatically monitor and provide relevant account data, such as the customer’s Net Promoter Score (NPS) , which is a key indicator of satisfaction and inclination to renew. Use Customer Data Effectively. Use Customer Data Effectively.

B2B 92

B2B Customer Success Technical Review B2C 92

SaaStr

SEPTEMBER 24, 2019

If you told me there was an employment strategy that would improve my company’s employee retention, hiring, and productivity — yet I ignored it — I bet you’d question my leadership. . I find it shocking whenever businesses limit their growth opportunities when the data stares them right in the face. Start there. .

Business 161

Business Software Engineering Company Culture Retention 161

Scytale

DECEMBER 5, 2023

Your SOC 2 report is the evidence you (and your customers) need to demonstrate that your information security controls are up to the job of protecting users’ data. In other words, the SOC 2 report is a detailed account of the controls you have designed and successfully implemented to ensure your customers’ data security.

compliance 52

compliance Scale Software Review Technical Review 52

Neil Patel

NOVEMBER 5, 2020

Example #2: Keeping your data clean for consistent follow-up. Even worse, leads from the same company start coming in on different places. Without the right tool and data management, different sales reps will follow up with different people. Do they have a great company culture? Why is this helpful? You shouldn’t!

Marketing 124

Marketing Technical Review Social Media Systems Review 124

SaaStr

NOVEMBER 25, 2023

Jameson also has his team use data from Gong if they are using a more “traditional” format like email or Linkedin so that their messages still “look different” from the others. Data shows that the customers we visit are worth 40% more than those we don’t. Guess what? Jameson called that guy.

Sales Hiring 217

Sales Hiring Underperforming Technical Team Revenue Sales 217

Buffer Resources

SEPTEMBER 11, 2023

Data analysis: The ability to collect, analyze, and interpret data. For example, this is a recommendation I’ve earned from the CMO of Cognism, a top-rated B2B data provider in the market. Regularly update your page with news, achievements, and insights about your company. Showcase your company culture.

Sales Recruiting 128

Sales Recruiting Sales Hiring Scale Social Media 128

FastSpring

APRIL 19, 2019

It is something our People and Culture team is constantly working on through a variety of initiatives. While it’s impossible to summarize everything we do in just one blog post, I would like to share three key ways we are putting employees first to build a company culture that scales alongside FastSpring.

Scaling 71

Scaling Company Culture Leadership Education 71

SaaStr

MAY 10, 2022

Here are four fundamental actions to consider for your risk management plan: Use historical data, analysis, and established precedents to contextualize and estimate the scope. Studying how other companies handled a similar crisis is the best way to understand how your company needs to handle one.

Travel 221

Travel Revenue Underperforming Technical Team Scale 221

Neil Patel

APRIL 9, 2021

As marketers, we live and thrive with the data. The key to understanding the data is knowing how to look at it and turn it into action. These analytics aim to limit the amount of data you need to look at in order to get the results you want from your marketing campaign. That’s the goal of LinkedIn Insights.

Scale 125

Scale Social Media Advertising Marketplace as a Service 125

Intercom, Inc.

OCTOBER 22, 2020

Once you’ve gathered your stakeholders, you need the right customer data and insights to fuel an effective, empathetic CX strategy. Change needs to happen at every level – from the overarching company culture to the everyday processes. Voice of the customer. The trick, Nate believes, lies not in radical, overnight changes.

Leadership 218

Leadership AI Scaling Engineering 218

Intercom, Inc.

NOVEMBER 2, 2021

The data suggests bad management is a real and significant issue. According to data from DDI’s Frontline Leader’s Project , 57% of people have left a job to get away from a bad manager. Just look at the data to see where managers are laying blame. One thing that will always be on that list, however, is good management.

Management 291

Management Software Review Construction Engineering 291

ProfitWell

JUNE 30, 2020

You can also share the data with friends and fellow industry players that could use it right now. Yes, you can measure company culture. A lot of business leaders think you can’t measure company culture. To nip any confusion in the bud—company culture is essentially the personality of your company.

Company Culture 52

Company Culture B2B Mobile Government 52

User Pilot

JULY 17, 2023

In larger organizations, they may work side by side with QA engineers, product marketers , data analysts , or product ops managers. Some companies prefer to organize their teams around product managers with specialist skills , like growth or data analysis. Ability to iterate fast on customer feedback or data insights.

SaaS 84

SaaS Scale Leadership Customer Lifetime Value 84

User Pilot

JULY 30, 2023

Because of how complex product management can be, it’s not hard to see why effective data sharing can be difficult to achieve throughout an entire organization. These obstacles result in data silos that lead to different departments having conflicting data and struggle to access data quickly. What are data silos?

Data 87

Data Systems Review Software Review Company Culture 87

Intercom, Inc.

JANUARY 5, 2022

There are enough stories of data breaches and cyber attacks to chill even the savviest security engineer to the core. Cyber attacks have gone up 125% from the previous year, and with companies shifting to partial or fully remote settings, it shows no sign of slowing down. And that’s where people like Adam Markowitz come in.

Scale 211

Scale compliance Software Review Technical Review 211

OpenView Labs

APRIL 6, 2021

A robust, vibrant, living company culture needs strong feedback loops. The quality of the answers to these questions reflects the strength of your company culture. While long-form responses are a great way to get experiential data, they’re tough to tabulate. More posts about building a strong company culture.

Scale 53

Scale Company Culture Sales Hiring Systems Review 53

SaaStr

OCTOBER 10, 2022

Market research company Forrester’s data tells us that companies that have successfully aligned sales and marketing teams see 24% faster growth rates and 27% faster profit growth than those that don’t. . A deep understanding of the behaviors that are working well makes it possible to continue applying them to future deals.

Scale 291

Scale Sales Hiring Marketing Venture Capital 291

FastSpring

FEBRUARY 22, 2019

In 2000, I helped co-found Pacific Design Technologies, an aerospace company in Goleta, CA. The plan from the beginning was to have me come on board and manage the engineering doc and data function while also helping to facilitate payroll, facilities, and HR. Q: I think “different” is a bit of an understatement. The executive team.

VP of Engineering 91

VP of Engineering Company Culture Scale Headcount 91

Neil Patel

OCTOBER 4, 2020

In our modern digitally enhanced world, data and information underpin all of our activities. But are you making your data work for you, or is it something that you are yet to take full advantage of? For many business owners and marketers, analyzing and deploying data can be an intimidating prospect.

Artificial Intelligence 136

Artificial Intelligence Technical Review Underperforming Technical Team Machine Learning 136

Intercom, Inc.

FEBRUARY 25, 2021

This means you first need to engage with your customers to listen to what they (and the data points) are saying. What’s your advice to CX leaders on how to develop a strong team culture, especially when teams are likely separated by time and space, working remotely, these days? That’s where I would start.

Scale 211

Scale Consulting Interviewing Customer Support 211

Kellblog

AUGUST 19, 2022

Think: I have this great opportunity with a high-growth data workbench company — but I can’t tell you who it is. They erode trust in the company culture. They tie the recruiter’s hands behind their back. Call me when you can.). The first rule of confidential search is there are no confidential searches.

Sales Recruiting 86

Sales Recruiting Sales Hiring AWS Company Culture 86

ProfitWell

MARCH 20, 2019

To explore the power or lack thereof of remote, we looked at just over three thousand subscription and SaaS companies. When we look at a similar split of companies, but now looking at those doing $10M to $75M, you’ll note that the difference has essentially halved to remote teams growing 10 to 15% percent less than co-located teams.

Company Culture 85

Company Culture Trends Product Marketing Subscription 85

OpenView Labs

DECEMBER 21, 2020

Other big themes were around data, the continued adoption of product led growth, and building communities. I’m seeing three big trends for SaaS in 2021: More robust automations and data insights will come available. What do you think? Productizing their services and enabling contactless and frictionless selling.”.

SaaS Payments 96

SaaS Payments Payments Payment Services Payment Solutions 96

SaaStr

OCTOBER 13, 2023

Instead, they saw steady growth on the card regarding adoption and a lot of real user data to play with — how companies were using it, what they were missing, and how to build it into their everyday workflows. If they had waited, it would have taken almost a year or more before they could figure out funding needs.

Outsourcing Services 261

Outsourcing Services Sales Hiring Scale SaaS 261

Totango

JANUARY 14, 2020

To create a company culture that champions customer success, you have to consider the organizational structure and how CS teams interact with others. The CS team will interact with many other departments, so it’s critical that customer data is shared across the enterprise. Thinking Critically About Customer Success Roles.

Customer Success 63

Customer Success Enterprise B2B Company Culture 63