SaaStr

OCTOBER 17, 2023

PST — Former VP of Customer Success and current founder and Managing Partner at Success Venture Partners, John Gleeson, shares his lessons learned scaling customer success from $1M to $300M in ARR. After you close a deal, you learn a lot about your customers. At last week’s Workshop Wednesday — every Weds at 10 a.m.

Scale 164

Scale Sales Hiring Customer Success Scaling 164

SaaStr

DECEMBER 5, 2022

Yet, funded startups can learn a lot from the bootstrapped ones to grow smoothly and generate revenue. Users cancel SaaS products for different reasons: not seeing ROI on their investment, poor customer service, not seeing the value proposition, availability of a cheaper alternative in the market, lack of features, and a buggy product.

Payments 130

Payments SaaS Payments Payment Solutions Venture Capital 130

SaaStr

MAY 19, 2022

Pulling from the lessons he’s learned at 1Password, Jeff shares seven essential drivers to becoming a multi-billion dollar company. As 1Password grew, they recognized this was a beneficial feature to their company and business model, so they continued with remote hiring and operating. . Building a great product.

Development Team Review 241

Development Team Review B2C Compensation Technical Review 241

Upscope

MAY 7, 2021

We'll list our current SaaS lessons learned with reference to all the blog posts, podcasts and videos we've read AND state how we're using these lessons learned for a new product we are launching later in 2021. Later we'll also use our newly built product itself to provide a unique new type of learning experience.

Construction 52

Construction SaaS Sales Hiring Onboarding 52

Neil Patel

APRIL 21, 2020

The most vital SEO lesson I learned came from a friend at Google , but they didn’t tell me anything that was really a secret…. I have them read my English blog posts so they can learn SEO (if they don’t already know it… nowadays I look for people who already know SEO as I have been doing this long enough and can spend some money).

Trends 145

Trends Investment Banking Cloud 145

Sales Hacker

OCTOBER 10, 2022

In this article, I’ll walk you through bridging the gap between L&D and sales enablement for your sales teams to create a culture of continuous learning that leads to super-powered sales reps. Learning beyond onboarding. But ongoing training beyond this initial period is critical for their capacity to learn and improve.

Sales 93

Sales Sales Enablement Onboarding Retention 93

Neil Patel

APRIL 5, 2021

From website design and blog-featured images to custom graphics and paid ads, images are a reflection of your brand wherever people see them. If those features are important to you, you can explore Udemy paid Photoshop classes to find a variety of choices. You learn how to retouch mask images. LinkedIn Learning.

Advertising 71

Advertising Software Review Subscription Payment Features 71

OpenView Labs

JULY 2, 2020

Lessons from the Most Successful Companies in the World. Sometimes, the best way to learn is through example. The core features of a product should present high value and when those features are progressively unlocked with something like tiered pricing, you increase the likelihood someone will pay. Find out here.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

Chart Mogul

OCTOBER 20, 2023

The founders of Dealroom and Databox , Yoram Wijngaarde and Peter Caputa (former VP sales, HubSpot), get together with Sara Archer from ChartMogul to discuss what lesson they have learned on the journey from $1M to $10M. It’s possible to create content that is competitive just by using your own passion and expertise.

Scale 52

Scale Scaling Headcount SaaS 52

ChurnZero

NOVEMBER 4, 2022

Discover the lessons these three SaaS CEOs have learned from leading customer-centric businesses through an economic slump, and how you can apply them. This is maybe the most important skill that, especially mid-level, managers can learn,” says Chris. Embed your business in Customer Success to stay competitive in a downturn.

Customer Success 98

Customer Success Scale SaaS Finance 98

Neil Patel

MARCH 25, 2023

We all learn to know better as we age, but you have to keep in mind that I was naive. Black hat strategies involve everything from keyword stuffing and private blog networks (PBNs) to content automation and tiered link building. Crazy Tactic #1: TwitThis What’s one thing that every blog has? So, what is black hat SEO, exactly?

Software Review 119

Software Review Social Media Engineering Strategy 119

Unbounce

JANUARY 13, 2022

In 2021, with loads more online competition, the focus shifted to standing out online —to 40% of small businesses , that’s their biggest fish to fry in the coming years. Thanks for the lessons, 2021. Privacy features are becoming the norm, which means you’ll have to further adjust your PPC campaigns. So get a step ahead.

Marketing 144

Marketing AI Machine Learning Artificial Intelligence 144

Neil Patel

SEPTEMBER 13, 2021

Many of us prefer visual learning. Visual learning also provides flexibility, allowing people to learn in their own time and preferred format. However, if you’re not one for traditional learning, like courses and practical demonstrations, then there’s another way: learning from people’s real-life experiences.

Social Media 136

Social Media Technical Review Technology Blockchain 136

How To Buy Saas

FEBRUARY 17, 2021

So now you can proceed with practical steps and learn the course making with this simple and easy tool. It will not only teach you through webinars and blogs but also guide you in real-time about the outline creation and other steps of the online course and membership website building. Inside each chapter, you can improve a lesson.

Payment Methods 64

Payment Methods Technical Review Systems Review Payment Services 64

User Pilot

JULY 11, 2023

The internet is flooded with customer experience videos you can watch and, maybe, learn something new or useful for your job. You’d need to spend a lot of time finding good content creators if you just decided to learn about CX and customer engagement. That’s why we’re not only going to recommend high-quality creators you can follow.

Technical Review 77

Technical Review Onboarding Mobile Retention 77

Sales Hacker

OCTOBER 7, 2022

Staying innovative and competitive in the war for sales talent depends on it. The conference wrapped with a panel discussion titled “Insights and Lessons Learned from more than 100 Years in the Profession!” This featured three well-seasoned consultants, with a cumulative number of billing hours that’s in the millions.

Compensation 76

Compensation Trends Sales Artificial Intelligence 76

Neil Patel

FEBRUARY 12, 2021

They’ll be teaching you essential digital marketing skills, such as: How to leverage platforms such as YouTube and Facebook to increase lead generation; How to fix common SEO and content mistakes; How to get a leg up on the competition through local SEO; and How to use email marketing the right way. Sessions begin at 11 a.m. Related Links.

Marketing 122

Marketing Business Sales Consulting 122

Intercom, Inc.

FEBRUARY 26, 2018

We don’t have the same powers as Neo does, but we can learn much from his general strategy. Create enduring competitive advantage. I highly encourage you to read his blog post and watch his talk. This work is necessary and important but it doesn’t help you win against the competition. Choose standard technology.

Software Review 224

Software Review Outsourcing Services Software Outsourced Development 224

Neil Patel

JANUARY 8, 2019

But what helped me do so well was that I was able to learn from my mistakes and avoided making the same ones over and over again. Hopefully, you will learn from them and avoid making the same mistakes as me. Eventually, we added mouse tracking, A/B testing, and a handful of other features. NeilPatel.com isn’t my first blog.

Marketing 111

Marketing Sales Hiring Technical Review Scale 111

Unbounce

NOVEMBER 18, 2021

For small or one-person marketing teams, it’s never been more challenging to juggle SEO, PPC, leads, sales, sign-ups, community building, social media, website management, and on and on… (Deep breaths, this is just a blog—not another to-do list.). Social proof is regularly listed in “best practice” blogs —and for good reason.

Marketing 143

Marketing Social Media AI Search Artificial Intelligence 143

Neil Patel

FEBRUARY 4, 2021

My blog attracts millions of viewers, and accolades have stacked up for entrepreneurship, marketing, and influence. Neil Patel’s foray into digital marketing began with his blog. As Neil learned tips, tricks, and best practices, he decided to share what he learned on a blog to help other businesses find similar success.

VP of Engineering 126

VP of Engineering Marketing Marketplace as a Service Social Media 126

Chart Mogul

FEBRUARY 25, 2021

Thanks to our community of early adopters, they write in a blog post. Competitive landscape : what other communities were out there for our target market? We wrote highly personalized emails to a select group of existing customers, friends of the company, thought leaders we’d featured in content, and so on. Lessons learned.

Sales Recruiting 80

Sales Recruiting Scale SaaS Branding 80

Totango

SEPTEMBER 15, 2020

The advice, lessons, and encouragement you provide can guide your customer to achieve maximum return on their investment and drive growth that benefits both of you. Did a campaign meet its goal of getting the customer to learn more about a new feature? Track and Analyze Your Engagements. Proactively Take Action.

Communication 69

Communication Engagement Customer Success Churn 69

SaaStr

MARCH 22, 2021

We know it, we love it, we can find its quirks, we know our favorite features, we know the ones that maybe we wished worked a little bit differently, but we really run our companies on Zoom today, and that’s fabulous. And the meta-learning is that with very, very, very few exceptions, your customers are everywhere on the web today.

Scale 186

Scale SMB Enterprise Branding 186

Casey Accidental

NOVEMBER 28, 2023

I never posted my talk from last year, so I’m adapting it into a blog post here, and will do the same for this year’s talk in the following weeks and as well as some follow up questions from the Summit I’ve had a chance to ruminate on. Also, I publish on Substack now! Product/market fit has a positive slope.

Payments 63

Payments Scale Payment Methods Underperforming Technical Team 63

OpenView Labs

SEPTEMBER 17, 2020

To help, I’m going to go over seven product-led SaaS onboarding lessons with live examples you can steal to better onboard, convert and retain new users longer. With so much competition in the SaaS industry today, what could happen if you fail to manage potential users’ expectations in your onboarding flow? Manage expectations.

Onboarding 94

Onboarding SaaS Business Model User Experience 94

Upscope

JANUARY 5, 2020

Related : 10 Companies Show you their Go-to-Market Strategies Also see : 3 Copywriting Secrets for Ranking on Google And : Using Jobs to be Done Method to Explain What Your Company Does Contents Skip this blog post and just read the book Why positioning matters What is positioning? Does Superhuman have more features than other clients?

Strategy 128

Strategy Marketing Sales Hiring Engineering 128

Chargify

AUGUST 6, 2019

We will analyze both their mistakes and their victories to draw lessons that you can apply to your business. Now, without any further ado, let’s see what we can learn from HubSpot… (Image source). Meanwhile, Dharmesh, who ran a small blog called OnStartups, was seeing massive growth in traffic. . Image source).

Subscription 40

Subscription Payment Features Revenue Software Review 40

Chargify

JULY 30, 2019

It’s important to dive in a bit deeper here to understand the key lessons that Dave and his co-founder Jared Brown learned from their freemium failure, so you can be better informed if considering a freemium model: Lesson #1: Paid products carry more value than free ones. Lesson #2: Free users bring more free users.

Subscription 64

Subscription Payment Features Metrics Scale 64

ChurnZero

JUNE 28, 2019

4 Customer Success Lessons That You Can Learn From Playing Tetris. Continue reading to discover the four lessons that Customer Success practitioners can learn from this well-aged classic game. For those new to the game, Tetris features puzzle pieces that fall vertically into place with increasing speed.

Customer Success 49

Customer Success Churn Entertainment B2C 49

How SaaS Works

OCTOBER 15, 2019

These are the real-world lessons learned from founding a SaaS company from ground zero to growing it all the way to acquisition as well as case studies from other SaaS companies who have both succeeded and failed. We had a blog and kept trying to write about things that we hoped our target market might actually want to read (e.g.

Content Marketing 45

Content Marketing Marketing SaaS Scale 45

User Pilot

FEBRUARY 7, 2020

You need to look out for a specific feature or event that churned customers never completed. That feature is your product’s Aha! This presents a great opportunity to not only improve your own customer education efforts, but also set yourself apart from the competition. Most SaaS companies have a blog where they post regularly.

Education 58

Education Churn SaaS Onboarding 58

Neil Patel

JANUARY 20, 2021

Reason 3: There Are Tons of New (Under-Utilized) Facebook Features. Now there are tons of new features like Facebook Stories , Facebook Watch, Facebook Groups , and Facebook Live. Many companies aren’t making the most of these features — which creates an opportunity to drive organic traffic by filling the gap.

Social Media 145

Social Media Software Review Branding Engagement 145

Chart Mogul

FEBRUARY 25, 2021

Thanks to our community of early adopters, they write in a blog post. Competitive landscape : what other communities were out there for our target market? We wrote highly personalized emails to a select group of existing customers, friends of the company, thought leaders we’d featured in content, and so on. Lessons learned.

Sales Recruiting 52

Sales Recruiting Scale SaaS Branding 52

ProfitWell

APRIL 22, 2019

How Nathan Barry Grew ConvertKit to $8M in Four Years Intercom launches new features to class up the customer journey, not least of which is an integration with Chargebee so you can sync subscription info directly into your account, enhance customer support, automate workflows, and convert leads faster. We’re talking about leads, of course.

Subscription 45

Subscription Payment Features Entertainment Healthcare 45

Intercom, Inc.

JUNE 21, 2018

Today, Max is the CEO of Sales Hacker: a global conference, event series, and an online publication that brings together proven sales execs and emerging startup founders to share their lessons and experiences in sales automation and tech sales. I was sharing what we were doing on my blog at the time. We sold the company to LegalZoom.

Sales Hiring 183

Sales Hiring Scale Sales Recruiting Technical Advisors 183

Sales Hacker

NOVEMBER 26, 2019

How can you differentiate yourself from the competition, and set yourself up for a successful sales career that keeps getting better, and better? Join Jill Konrath to learn the 4 factors that will help you unleash your own upward spiral. In this talk, you’ll pick up the most important lessons he learned along the way.

Sales 103

Sales Underperforming Technical Team B2B Technical Review 103