SaaStr

NOVEMBER 9, 2020

Do a lot more Business Development and Partnerships. Underperformers found it harder to hide after Covid, and many have already left or moved on. Respectfully move on from any other underperformers by year-end. Those of us who have been around for a while know what happens when office space goes from plentiful to nonexistent.

Underperforming Technical Team 323

Underperforming Technical Team Sales Hiring Travel Cloud 323

CustomerSuccessBox

SEPTEMBER 20, 2021

Let’s look at the top customer success blogs. As well as their actionable customer success platform they provide a widely respected blog. Our Top recommendations: Customer Success: How to Quantify the Impact of Bad-fit Customers. Intercom Blog. Intercom has an amazing blog that is dedicated to customer success.

Customer Success 64

Customer Success Underperforming Technical Team Consulting Software Review 64

Totango

FEBRUARY 9, 2024

To make it to the Super Bowl, a football team must have two things: a strong defense and a strategic offense. The defense maintains a good field position and prevents the opposing team from scoring points, while the offense orchestrates smart plays to gain additional yards and score points. What is gross retention?

Retention 108

Retention Underperforming Technical Team Software Review Churn 108

SaaStr

OCTOBER 21, 2020

Having a functioning product team will make that balance just a tad easier. . Sometimes as business owners and teams we make assumptions. A huge problem most teams face is homogeny. The curve can die off, and if you don’t know when to let go, it can be bad. . It’s easy to forget that you aren’t the customer.

Underperforming Technical Team 211

Underperforming Technical Team Interviewing Branding Investment 211

SaaStr

MARCH 22, 2024

The highs and lows always come, usually involving the people on your team. For Erica, the bad days are when they’re not executing or achieving growth the way they want. But you don’t carry any numbers, so your success is predicated on your team’s success. Each of these CROs describes what their worst day is.

Scale 238

Scale Underperforming Technical Team SMB Finance 238

SaaStr

APRIL 17, 2024

Most often, you get a call from a function called corporate development. It’s not a bad relationship to have, but understand that they’re deal executors, not deal creators. If the offer is below your number, it’s bad news for somebody. Harry’s legal team says there’s a 50% close rate, but he guesses it’s even lower than that.

Underperforming Technical Team 164

Underperforming Technical Team Data Development Team Review Technical Review 164

SaaStr

NOVEMBER 25, 2023

The underperformers who aren’t putting in the effort get a conversation, and if things don’t change, it’s not a good fit. Jameson and Sam also recommend that across the org: sales, marketing and CS — the early and sooner you can get the entire team re-focused on creating their own pipeline, the better. Guess what?

Sales Hiring 199

Sales Hiring Underperforming Technical Team Revenue Sales 199

Totango

DECEMBER 23, 2021

To help you and your team combat this dangerous phenomenon, we’re going to do a series of articles over the next few weeks discussing various burnout and mental health topics. Decreased productivity, a high turnover rate, low engagement, and employees with poor mental and physical health all lead to heavy financial burdens for companies.

Underperforming Technical Team 98

Underperforming Technical Team Customer Success Scale Leadership 98

SaaStr

SEPTEMBER 24, 2020

You know how everyone says you'll never look and wish you'd kept a bad VP as long as you did? Because to scale, you are going to need to add a true management team, and then a second one, and then layers of management. The fewer weak hires they continue to make. The less they slow down feature development.

Sales Hiring 215

Sales Hiring Part-Time VPE Scale Underperforming Technical Team 215

SaaStr

JUNE 20, 2023

If a VP of Sales has a $500k+ OTE and a big team to manage, does it even make senses to sell courses on the side? Owning an airbnb, doing a podcast, coaching a team, volunteering or trading cards – that’s a hobby and a side-hustle and very much encouraged). Same holds true for developers.”

Underperforming Technical Team 279

Underperforming Technical Team Scale Sales Hiring Startup 279

SaaStr

SEPTEMBER 24, 2020

Learn about your investors previous bad investments (this could determine your fate!). #2 Causes: Weak previous relationship. 5 Slow product development. Bad co-founder relationships. Discouraged or disengaged engineering team. How to prevent this: Have a product development cycle. 2 Investor = Boss.

Underperforming Technical Team 175

Underperforming Technical Team Startup Engineering Retention 175

SaaStr

DECEMBER 31, 2020

What you really want if your deal size isn’t tiny are at least somewhat qualified leads for your team to follow-up with. What you really want if your deal size isn’t tiny are at least somewhat qualified leads for your team to follow-up with. A bit more here: Corporate Blogs Always Work.

Underperforming Technical Team 167

Underperforming Technical Team Content Marketing Innovation Investment 167

SaaStr

MARCH 20, 2021

Don’t skip too many steps of development. But when I see folks skip 2+ stages of development, I’ve almost never seen that work out. A great boss will find ways to backfill your weaknesses, get you trained one way or another, get you into the right role with the right leads. From 60 days as an SDR straight to a quota-carrying AE.

Sales Hiring 341

Sales Hiring Underperforming Technical Team Branding Pricing 341

User Pilot

MARCH 23, 2023

And how can customer success teams address them to ensure product growth? Reasons why customers churn: #1: Customers churn when there is a bad product-customer fit and your product’s features don’t align with their needs. 3: Poor customer service or experience with the sales teams can make customers churn.

SaaS Payments 93

SaaS Payments Churn Underperforming Technical Team Payment Methods 93

Buffer Resources

JANUARY 15, 2024

Inaccurate, packed with "filler," or completely AI-generated — bad B2B (business-to-business) content is easy to spot and even easier to find online. "  B2B brands can follow Dock’s lead by reaching out to their customers and internal teams to find experts who might want to showcase their points of view.

B2B 111

B2B Technical Advisors SaaS Payments Underperforming Technical Team 111

SaaStr

JANUARY 29, 2023

Sometimes it’s VP Sales (OK, often, this is the most common mishire — another post here on what a really great VPS can do for you, and how a poor one can wreck your company, coming). The #1 reason to do a start-up is Career Development. It’s one of our enduring topics on SaaStr. Sometimes it’s VP Marketing.

Sales Hiring 281

Sales Hiring Scale Underperforming Technical Team Startup 281

SaaStr

FEBRUARY 16, 2022

As companies begin to succeed, they sometimes develop a tunnel vision towards the customers who have brought them their success. If you don’t work to keep your knowledge of the market fresh and current, you may be left with a narrow view that will inevitably catch your sales and product teams flat-footed. Verify product-user fit.

Underperforming Technical Team 238

Underperforming Technical Team Company Culture Customer Success Product Marketing 238

SaaStr

FEBRUARY 4, 2020

Lexi Reese, Gusto COO uses her 20+ years of experience to provide advice on building high performing teams using authenticity, empathy and logic. Lexi explains the importance of team trust, driver and passenger mindsets, and much more. I think the foundation of high performance teams is that they share five things.

Scale 178

Scale Underperforming Technical Team Scaling Leadership 178

User Pilot

JANUARY 16, 2024

Perform a SWOT analysis, identify the strengths and weaknesses of your top competing products, etc. Idea creation : Use ChatGPT to generate new feature ideas , campaigns, blog post topics, product differentiation ideas, and more. You can also use it to craft engaging blog posts, write simplified product documentation, etc.

ChatGPT 90

ChatGPT Management Underperforming Technical Team Technical Review 90

Sales Hacker

MARCH 25, 2021

Our guess is that poor Polly from purchasing is gathering dust on a noticeboard in the canteen or buried somewhere deep in your internal network of folders. Speak empathetically to their prospects and develop stronger connections as a result. Imagine you sell HR software designed to help HR managers run their teams efficiently.

Scale 112

Scale Underperforming Technical Team Outsourcing Services Sales Enablement 112

Sales Hacker

SEPTEMBER 24, 2022

There’s sales pipeline , a 7-stage journey describing what your sales team must do to convert a lead to a customer. For your team, the goal is to share more information about your products without appearing overly promotional. For your team, this step is about making your prospects realize they need your products or service.

Sales Funnel 118

Sales Funnel Outsourcing Services Underperforming Technical Team Social Media 118

User Pilot

APRIL 6, 2023

Developing and releasing sophisticated products with all the bells and whistles imaginable might seem like a great idea. Developers tend to overcomplicate code when they don’t have enough experience or want to show off their skills. Poor prioritization and external pressure are also common causes. Book the demo!

Underperforming Technical Team 89

Underperforming Technical Team Management Interviewing Scale 89

User Pilot

JANUARY 31, 2023

The main factors contributing to at-risk customers include poor onboarding process , lack of product value perception, lousy customer support, unfixed bugs, and no learning materials, resource center, and FAQs. Bad customer support: Poor customer support leaves customers without help or thinking their complaints are not taken seriously.

Churn 95

Churn Underperforming Technical Team SaaS Payments Payment Solutions 95

SaaStr

NOVEMBER 23, 2022

The success of an executive team often depends as much on their interpersonal harmony as their professional expertise. How does a team establish rapport with one another? Algolia’s Bernadette Nixon (Chief Executive Officer) and Michelle Adams (Chief Revenue Officer) have spent the past few years developing this relational toolbox.

Underperforming Technical Team 271

Underperforming Technical Team Leadership Outsourced Development Finance 271

Incredo

NOVEMBER 21, 2019

Affiliate partners write and distribute copies, create videos or blog posts, introduce the software, direct users to software company’s landing page. In our case, we needed to invest a lot in product development. You will never again worry about investing thousands of dollars in paid ads and receiving nothing.

SaaS Payments 139

SaaS Payments Payment Methods Merchant Services Sales Recruiting 139

SaaStr

JANUARY 2, 2024

You don’t want conflict with the sales team. How do you leverage that offer to develop relationships with partners? This is where they started, but startups weren’t adopting the product as much with a discount, and there was a lot of conflict with the sales team. During SaaStr Annual, Zendesk Sr.

Startup 183

Startup Scale Underperforming Technical Team AWS 183

Neil Patel

SEPTEMBER 18, 2020

I’ve written more than 4,294 blog posts in 10 years. We help our clients develop a digital strategy that maximizes the results they achieve with their content marketing, advertising, and SEO campaigns. You get a hand-picked team that will provide evidence-based, practical strategy and recommendations. Projects start at $10,000.

Underperforming Technical Team 139

Underperforming Technical Team Strategy Content Marketing Scale 139

SaaStr

NOVEMBER 26, 2019

sales team. I did all sorts of things there from sales, to project management, to running the engineering team, hiring. This is where I got my chops in growing and scaling enterprise sales teams. We have team selling here that extends beyond the sales team. Want to see more content like this? FULL TRANSCRIPT BELOW.

Scale 219

Scale Sales Hiring Underperforming Technical Team Sales 219

Buffer Resources

OCTOBER 24, 2023

But, during my day job, I noticed that quality content (blogs and web copy readers would actually engage with) was missing from most service offerings.  After all, most leads consume three to four pieces of content from a vendor before engaging with their sales team.  This felt like a missed opportunity. Sometimes, a lot. 

Outsourcing Services 113

Outsourcing Services Scale Outsourced Development Underperforming Technical Team 113

SaaStr

JANUARY 16, 2023

That doesn’t mean they are “bad” Many, in fact, will thrive as a VP or Director somewhere else. Someone selling Gong today often will really struggle selling a complex developer product or nuanced pharma SaaS. It’s just they won’t make it at your particular, early-stage, quirky, pre-brand startup.

Sales Hiring 261

Sales Hiring Startup Underperforming Technical Team Branding 261

Blulogix

FEBRUARY 11, 2024

Crafting the Blueprint: How to Build a Monetization Framework for Agile Success By BluLogix Team A Step-by-Step Guide to Architecting Your Monetization Strategy In the dynamic realm of agile monetization, constructing a robust Monetization Framework is akin to drafting a master blueprint for a skyscraper.

Payment Features 52

Payment Features Underperforming Technical Team Construction Customer Lifetime Value 52

User Pilot

APRIL 7, 2023

When your product is catering to other businesses, it can be difficult for sales reps and other teams to understand the needs and experiences of the clients, especially if the client company sells multiple products. However, customer insights can help your teams understand all aspects of your B2B partners. An example is shown below.

B2B 87

B2B Underperforming Technical Team B2C Scale 87

Neil Patel

OCTOBER 27, 2020

Most of the articles that I write on my blogs are catered towards intermediate to experienced marketers and those with a business website. Everything from a site builder, perhaps using a website template to web design and using social media to develop your new business website. These are typically blogging platforms like: Blogger.

Underperforming Technical Team 145

Underperforming Technical Team Social Media Marketplace as a Service Software Review 145

SaaStr

DECEMBER 29, 2022

With Merge’s Unified API, developers integrate just once and give their customers access to over 150 HR Information Systems (HRIS), Applicant Tracking Systems (ATS), Accounting, Ticketing, and CRM integrations. Empower your inside sales team by automating the hardest parts of outbound calling. Instant live customer conversations!

Scale 210

Scale Underperforming Technical Team B2B AI 210

ChurnZero

APRIL 1, 2022

How to help teams with imposter syndrome as a leader. I’ve led major changes to improve things for our customers before, and I will work to earn the trust of this team.’”. How to help teams with imposter syndrome as a leader. Acknowledge not only mistakes, but also wins and opportunities to develop.

Customer Success 98

Customer Success Underperforming Technical Team Leadership Strategy 98

SaaStr

AUGUST 1, 2022

The developed world revolves around e-commerce. Push yourself and your team to keep an open mind when you’re considering whom you can serve and how you can serve them. Embed innovation into your team’s DNA. Innovation should happen across the entire company, not just in the product team. Global approach. it can’t be done.

Underperforming Technical Team 210

Underperforming Technical Team Marketing Innovation Investment 210

Totango

JANUARY 26, 2021

When you know why customers are leaving you, you can develop appropriate preventive measures. Escalation stage: Slow response time or weak communication to a support request. Poor Customer Fit. Improving your customer success team to better help customers achieve their goals . Poor customer experience promotes churn.

Churn 89

Churn Retention Underperforming Technical Team Technical Review 89