Intercom, Inc.

APRIL 4, 2022

Coming from a smaller startup, I was used to having an immediate and company-wide impact, and making important product and technology decisions. I have since moved to the Core Technologies team , a group of specialists with expertise in the core technologies that Intercom uses – MySQL, Ruby, Rails, and Elasticsearch, to name a few.

Engineering 118

Engineering Scale Sales Hiring Company Culture 118

IT World

MARCH 27, 2023

But that shift brought technology challenges most companies are by now familiar with: how do you secure networks when the employee’s home is essentially a branch office? How do you create company culture from afar? And, how do you retain employees at a time when IT talent is in historically high demand.

Company Culture 73

Company Culture Technology Management 73

SaaStr

AUGUST 8, 2021

It’s important to have a strong culture. Your company culture is similar to your brand. But since it’s a technology company and not a financial services asset-based company, Chime is able to focus on everyone else. It’s the foundation of how you show up and what you’re going to produce and why.

Banking 258

Banking Social Media Company Culture Innovation 258

IT World

AUGUST 23, 2022

Though workers change jobs for a variety of reasons — higher pay, better career opportunities, more workplace flexibility — companies are finding they have a better shot at keeping valued frontline workers with digital tools. To read this article in full, please click here

Retention 67

Retention Transportation Company Culture Technology 67

SaaStr

MAY 27, 2023

Let’s talk about implementation and past challenges when deploying technology. It’s especially tough when you’ve become close friends, or the person really embodies the company culture. Tell me more. What business outcome will this help you achieve? Does this fully address your major pain points?

Technical Review 180

Technical Review Leadership Company Culture Startup 180

Intercom, Inc.

DECEMBER 21, 2021

We continued to adjust to working from home , and our company culture evolved accordingly. Innovation – that is, doing something new, different, and better – is something that’s inherently linked to technology. What’s also clear is how much of our culture has stayed the same, and how much has evolved as we have grown.

Technical Review 196

Technical Review Scale Innovation Company Culture 196

Totango

MARCH 4, 2022

Differences include: B2B customers often have more complex customer service issues than consumer customers, due to factors such as the size of their organizations, the number of departments and personnel involved, the size of their customer base and the scale of their technology usage. Place Customers at the Forefront Internally.

B2B 92

B2B Customer Success Technical Review B2C 92

Totango

SEPTEMBER 14, 2021

In the process, we’ll highlight the role technology can play in tracking and influencing customer satisfaction scores. While technology has made it easier to automate routine customer service inquiries, situations that require human support continue to play a major role in shaping customer experience and satisfaction.

Retention 89

Retention Technology Company Culture Branding 89

FastSpring

NOVEMBER 19, 2020

At FastSpring, this environment has fueled our progress as a business, enabling us to accelerate investments in our people, technology, and product to support our fast-growing sellers. We are also seeing many commerce trends play out in an accelerated way as the needs of our sellers evolve more quickly than ever.

Payment Methods 84

Payment Methods Payment Solutions SaaS Payments Software 84

FastSpring

FEBRUARY 22, 2019

In 2000, I helped co-found Pacific Design Technologies, an aerospace company in Goleta, CA. I seem to recall in our previous conversation that you also worked on the Mars Rover Project and even started your own design company? I worked on the Mars Rover project at Pacific Design Technologies. A: Yes that’s all true.

VP of Engineering 109

VP of Engineering Company Culture Scale Headcount 109

Neil Patel

OCTOBER 4, 2020

For instance, one agency may rely heavily on technology to power their insights. An analytics agency that is producing good thought leadership content also signifies whether that company is on top of the latest trends, which is needed in fast-evolving fields. Powerful Technology. There are also differences in how they execute.

Artificial Intelligence 136

Artificial Intelligence Technical Review Underperforming Technical Team Machine Learning 136

Neil Patel

MARCH 10, 2021

However, you might need to get a bit more creative to help virtual team building fit your company culture. It will vary based on your company culture, the platform you use, and the type of team building you choose. The likes of Zoom , Google Hangouts, and Slack make virtual team building accessible to all employees.

Marketing 142

Marketing Cost optimization & reporting Company Culture Entertainment 142

Intercom, Inc.

APRIL 19, 2018

It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers. We take care of most of Intercom’s backend technologies. Prior to Intercom I spent about 10 years working for big tech companies. Why did we choose them?

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

SaaStr

MARCH 11, 2022

An analysis of top YC companies shows that 95 percent of these companies are going to have offices post-pandemic, and most of them will be hybrid. Most of the iconic brands in technology are building hybrid workplaces.

Data 247

Data Leadership Development Technology 247

SmartKarrot

DECEMBER 16, 2021

From company culture to your very business model, every element must be crated with a CX focus to ensure you meet the mark. Companies need a mature CX organization with stakeholders looking after leadership buy-in, digital strategy, content, UX design, and finally, marketing technology.

Technical Review 11

Technical Review Technology Cost optimization & reporting Customer Lifetime Value 11

Totango

JANUARY 28, 2020

While tracking purchases and revenue is an important element of customer retention management, it is even more valuable to cultivate a company culture that revolves around what your team can do for your customers. It is never just about what your customers can do for you. Streamline processes.

Retention 87

Retention Management Technical Review Software Review 87

OpenView Labs

DECEMBER 21, 2020

In 2021 we will start to see the convergence of product led growth, remote sellers, remote buyers and sales enablement technology that tracks EVERYTHING. The next decade of selling to B2B SaaS companies is going to accelerate faster toward a consumer-style experience. I think more companies will adopt a purpose-driven model.

SaaS Payments 96

SaaS Payments Payments Payment Services Payment Solutions 96

Intercom, Inc.

FEBRUARY 25, 2021

What’s your advice to CX leaders on how to develop a strong team culture, especially when teams are likely separated by time and space, working remotely, these days? Annette: I think it starts with the company culture to begin with. But the company culture has to be deliberately designed to be customer-centric.

Scale 211

Scale Consulting Interviewing Customer Support 211

OpenView Labs

DECEMBER 22, 2021

Most companies delegate this to user research, annual surveys or maybe the founder’s gut. Company culture is a main driver of innovation. Postscript (an OpenView portfolio company) has skillfully navigated the myriad talent market challenges by leading with culture. It’s not enough.

Scale 73

Scale Entrepreneurship Cybersecurity PayPal 73

Totango

JANUARY 28, 2020

While tracking purchases and revenue is an important element of customer retention management, it is even more valuable to cultivate a company culture that revolves around what your team can do for your customers. Focus on relationships, not transactions. It is never just about what your customers can do for you. Streamline processes.

Retention 85

Retention Management Technical Review Software Review 85

SaaStr

JULY 25, 2021

The reason I contemplated doing it because I really want to be involved in cutting edge technology and work with smart people. And the third thing is what is it about the product or the business model that they’re basically contemplating that gives them a very defendable technology advantage? Dev Ittycheria: Exactly.

Sales Recruiting 246

Sales Recruiting Sales Hiring Scale VP of Engineering 246

ChurnZero

SEPTEMBER 28, 2022

billion by 2026 , showing that a massive expansion is expected to come in Customer Success technologies. 5: Customer Success team training is important for company culture. Research tells us that the Customer Success platforms market is estimated to reach $3.1 The growth and importance of Customer Success is apparent.

Customer Success 94

Customer Success Sales Hiring Onboarding Investment 94

Intercom, Inc.

JULY 21, 2021

Over the past year, technology has facilitated this flexibility and opened our minds to new opportunities. Intercom’s mission is to make internet business personal – our product is built on the belief that automation and technology work best in some situations, while others require a human approach. We’re hiring !

Construction 138

Construction Technology Leadership Management 138

Hitenism

NOVEMBER 7, 2016

The target audience for the press release is the new/updated product’s customers, which can be retail customers or internal users of a tool or technology. If you make the customer the center and beginning of every product initiative, no matter how big or small, you hardwire it into a central part of your company culture.

AWS 189

AWS New CTO Scale CTO 189

Intercom, Inc.

FEBRUARY 16, 2018

New technologies, a big complex product, a lot of different tools and a rapidly moving environment is definitely not a walk in the park. A new member of the team has to ramp-up their knowledge of various technologies and tools. We do lunch-and-learn sessions to educate ourselves on new technologies.

Engineering 177

Engineering Sales Hiring Scale Technology 177

Totango

JANUARY 14, 2020

To create a company culture that champions customer success, you have to consider the organizational structure and how CS teams interact with others. This is especially true when you give them the technology they need to optimize their role within your organization. Thinking Critically About Customer Success Roles.

Customer Success 63

Customer Success Enterprise B2B Company Culture 63

FastSpring

OCTOBER 23, 2018

We live in a world dominated by technology-powered products. I know I’ve experienced a variety of strategies and techniques during my time at companies like Procore Technologies and PayJunction. I know I’ve experienced a variety of strategies and techniques during my time at companies like Procore Technologies and PayJunction.

Scale 63

Scale Sales Hiring Technical Review Leadership 63

ProfitWell

MARCH 20, 2019

To explore the power or lack thereof of remote, we looked at just over three thousand subscription and SaaS companies. Is it because of a technological connection problem that will diminish over time making the trend reverse? Here’s what we found. Is it because co-located teams handle ambiguity better? Well, that's all for now.

Company Culture 85

Company Culture Trends Product Marketing Subscription 85

Scytale

DECEMBER 5, 2023

In other words, they won’t even consider your product if you cannot produce a valid SOC 2 report, no matter how excellent your technology and service may be. Therefore, without SOC 2, companies are very likely to lose valuable business or fail to reach full potential.

compliance 52

compliance Scale Software Review Technical Review 52

Neil Patel

AUGUST 13, 2020

Cubicle Ninjas uses a strategic combination of design and technology to develop innovative, inspiring, and one-of-a-kind branding design paired with the mobile apps and websites brands need to stand out in our online world. Aligned company culture and core values.

Social Media 145

Social Media Marketing Advertising Content Marketing 145

SaaStr

APRIL 2, 2023

Later on, when we thought a new acquisition of raw technology was ready to scale (it wasn’t – it is now) In 2022 (like many companies), when we misread the “COVID bump” of 2021 for a secular change in software In each case, the mistake wasn’t being aggressive.

Sales Hiring 258

Sales Hiring Scale Scaling Customer Success 258

Intercom, Inc.

FEBRUARY 2, 2018

The new CEO would come in and quickly and unemotionally make the decision that the two experienced execs were agonizing over – to exit the memory business, which Intel was founded on, and focus on microprocessors, an emerging technology. Resetting your brain.

Interviewing 192

Interviewing Technology Management Company Culture 192

Upscope

JUNE 5, 2019

Companies that see the most marked improvements in customer experience are the ones that make getting feedback from their teams a core part of their company culture." Ask them about: Dress code Their commute Vacation time Employee benefits offered Even the charitable contributions your company makes.

Technical Review 58

Technical Review Software Review Systems Review Education 58

Sales Hacker

NOVEMBER 4, 2020

We were trying to understand where we saw an early adoption of our technology and then compare that against our addressable market by region. These initial hires will influence how you approach each region, how you build off your success, and what your new office culture is. How does your customer buy technology like yours?

Sales Hiring 101

Sales Hiring Scale Sales Recruiting Sales 101

Kellblog

JULY 30, 2023

We got acquired in an SGI/MIPS-like OEM-buys-technology-provider deal by ASK , the leader in what was then called MRP (the predecessor of ERP). The company that could have been Oracle got acquired by the company that should have been SAP. ” You’ll almost always get a laundry list of both strategic and tactical concerns.

Software Review 66

Software Review Technical Review Sales Recruiting Artificial Intelligence 66

ProfitWell

MARCH 6, 2020

As you take your business on the continued march of technological progress, your employees need to be on board with any necessary changes for remaining competitive—whether it’s using new tools, learning new skills, taking on new roles, or sometimes all three.". This is what Autodesk is asking. "As And you should be, too.).

Customer Lifetime Value 52

Customer Lifetime Value Social Media User Experience Construction 52

SaaStr

APRIL 4, 2019

As a global technology provider powering thousands of SaaS companies, Google is at the forefront of driving exciting and innovative technologies to market. So let’s build on that a little bit more and talk a little bit more specifically about technology. So those are two sides of the equation.

Cloud 165

Cloud Scale Trends Machine Learning 165