SaaStr

MAY 9, 2023

1 You Need to Get Out There And Sell Sometimes, the best way to learn is by doing. A word about category creation: If your startup is creating a new category, your initial objective will be to get the word out and explain to customers why they need your product and what problems it can solve. Sign up for free. #1

Sales 246

Sales B2B Consulting Investment 246

Totango

JANUARY 3, 2024

Our software provides a robust set of integrations and SuccessBLOCs —our proprietary pre-built customer success programs that are embedded with best practices and contain relevant workflows, reports, automation, customer segments, campaign content, and more to help you achieve critical business outcomes and create focus for your team.

Software Review 111

Software Review Scale Customer Success Innovation 111

SaaStr

DECEMBER 3, 2023

I always learn a lot from these — they are in essence a best practices list from each leader. MadKudu : MK does firmographic lead scoring, placing accounts into buckets based on whether or not they fit our various ICP categories. This week we have Jack Moberger, Director of Enablement at Algolia!

Consulting 184

Consulting Enterprise Sales Engagement 184

User Pilot

FEBRUARY 13, 2024

Understanding data visualization UX best practices is key to creating compelling visuals that produce digestible insights, empowering users to make informed product management decisions. Next, you need to determine who your audience is and how best to reach them. This will make your data more actionable.

Data 98

Data SaaS User Experience Scale 98

Totango

NOVEMBER 15, 2023

TrustRadius, a renowned platform for transparent business technology reviews, announced its 2023 Best of Awards, with Totango emerging as a triple winner. The best of customer success At Totango, we know just how important it is for customers to receive not only a high-quality product but one that has been thoroughly vetted by their peers.

Customer Success 112

Customer Success Software Review Technical Review Enterprise 112

User Pilot

JANUARY 12, 2024

A practical example of a funnel chart usage In this example, a funnel chart displays an onboarding or signup process. Its use cases include: Comparing products or categories. A practical example of a bar chart usage As earlier noted, bar charts are great when comparing numeric values. Analyzing deal pipelines.

Data 104

Data Scale Payment Features Trends 104

Tom Tunguz

DECEMBER 3, 2023

Much like mobile technology became a de facto part of every startup, AI is now no longer a category but the core or a component of every product. I argued that the best sales processes are sales engineering sales. Founder sales start the company this way & great sales teams continue this practice.

Artificial Intelligence 169

Artificial Intelligence ChatGPT AI Generative AI 169

SaaStr

JUNE 29, 2023

Customers want something that keeps up with the ever-increasing practical needs and evolving tech landscape. Relationships Matter Less, Product Matters More : “As the SaaS landscape continues to grow, it’s becoming easier, actually, to find the best products, evaluate and implement them. The best product will win.

VP of Engineering 231

VP of Engineering Trends Cybersecurity Sales Hiring 231

SaaStr

NOVEMBER 20, 2020

Second, at a tactical level, the founder/CEO has to be super win-win at heart and in practice, to build a team, to manage a team, to drag the squad and the platoon through the war. Here’s how we generally think: If you are #1 in your category and growing nicely, then great, we’ll keep building on that lead. Probably True.

SaaS 336

SaaS Scale Healthcare SMB 336

User Pilot

FEBRUARY 25, 2024

The model is quick to implement, making it one of the best product development frameworks for SaaS. Practical explanation of how it works. Five categories of potential customer reactions to new features. Kano model covers five feature categories: Basic features customers expect. Excitement features that delight customers.

Scale 102

Scale Data Analysis Development AI 102

User Pilot

APRIL 10, 2024

Here are 8 knowledge base creation best practices that can help you create deep connections with your customers: Include multiple types and formats of resources. Group content into modules and categories. Knowledge base creation best practices Setting up your knowledge base with the right tools is only half the job.

Software Review 93

Software Review AI Search SaaS Technical Review 93

SaaStr

JULY 25, 2023

It provides insights into the latest trends, best practices, and networking opportunities in the SaaS space. The SaaS Awards : The SaaS Awards is an annual awards program recognizing excellence and innovation in SaaS products and services across various categories.

ChatGPT 213

ChatGPT AWS SaaS CTO 213

SaaStr

JANUARY 17, 2021

In practice, quitting is the only thing. In practice, high churn is the only thing. The best founders always find a way to grow their deal size, their market, their segment. Best case, you’ll grow 30-40% slower than you otherwise would. In theory, many things can kill a SaaS startup after $4m-$5m ARR. Almost always.

SaaS 363

SaaS Venture Capital Churn Branding 363

SaaStr

AUGUST 14, 2021

Almost every category already has 5, 10, 100, 1000 vendors in it. Teams that can’t evolve every few years with the market often eventually end up not quite failing, but having mediocre outcomes at best. The best founders always find a way to grow their market over time. They just don’t want to take it where it goes. Do you know?

SaaS 271

SaaS Startup Software Revenue 271

SaaStr

MAY 19, 2023

Lemkin recently asked what percent of public SaaS companies are new versions of existing categories. Instead of looking for trends, many VCs are looking for founders who see white space in a category because these categories will be re-invented again and again. The answer? What every investor is looking for is hyper growth.

Venture Capital 192

Venture Capital Management Business Model Trends 192

SaaStr

SEPTEMBER 28, 2023

This is very different from PLG freemium because when you’re selling to developers, you’ve got to throw a lot of the typical SaaS best practices out the window. That’s unheard of in other SaaS categories. In a new category, you’d win the deals. Some are the same in terms of ease of use. And you should. The takeaway?

Enterprise readiness 215

Enterprise readiness Payment Solutions Enterprise Payments 215

SaaStr

NOVEMBER 21, 2022

And yet, VCs know even the best portfolio companies often have a rough patch. Ok, so let’s break down what happens in practice. The best VCs are fine losing 1x their money on any single deal. Even category winners sometimes need them. So bridge rounds are stressful. Not the ones struggling. Not from it.

Venture Capital 280

Venture Capital SMB Startup Investment 280

Neil Patel

JANUARY 3, 2023

We’ll then dive into best practices for SEO taxonomy so you can get started optimizing your website today. The most common examples of this are the pages of a website or categories on a blog. For example, multiple e-commerce product pages can be linked to a category page. Best Practices for SEO Taxonomy.

Engineering 85

Engineering Social Media Branding User Experience 85

Buffer Resources

APRIL 22, 2024

As the founder of CoachRanks , I have the opportunity to work with life coach solopreneurs every week, helping them better understand marketing best practices. If your solopreneur venture falls within one of these categories, consider Twitter a worthy text-first social platform. The number one most common theme that I see?

Social Media 93

Social Media Scale Growth Hacking Headcount 93

User Pilot

MARCH 14, 2024

We also cover: Customer analytics categories. TL;DR Customer analytics or customer behavior analytics is the practice of collecting and analyzing customer data to make better business decisions. There are four categories of customer analytics categories. The three types of customer analytics and their significance.

Customer Lifetime Value 102

Customer Lifetime Value SaaS Underperforming Technical Team Retention 102

Scytale

MARCH 18, 2024

The Govern function is made up of six categories, each essential for building a solid cybersecurity governance framework: Organizational Context: This category is all about knowing how cyber risk relates to you as an organization – your mission, objectives, the people you serve, and risk tolerance. has tools and advice for you.

Cybersecurity 52

Cybersecurity Outsourcing Services Government compliance 52

SaaStr

NOVEMBER 1, 2022

Companies, especially those with an undifferentiated product, may want to think strategically about the evolution of their respective category and the path towards building a platform. . That means showing up in every quadrant of your category, hiring A players, putting yourself out there. The PP journey is unique for every company.

Scale 207

Scale Sales Hiring Cybersecurity Underperforming Technical Team 207

SaaStr

APRIL 25, 2021

But when you leave your customers out of the equation, your best efforts may not be enough to truly serve your user base. Toland says, “When you innovate, and you have planned space to innovate, and you are practicing it, your team is excited too. Customer needs fill two general categories: the “now” needs and the “future” needs.

Development 166

Development Innovation Company Culture Consulting 166

SaaStr

MARCH 1, 2024

By observing these segments, you can glean lessons if you’re building in the same category. Within these categories, you have platforms, infrastructure, and applications. Everyone said they’d have access to proprietary data, get the best workflows, or hyper-customize in a way that would win.

Generative AI 232

Generative AI Outsourcing Services AI Software Review 232

Sales Enablement, SaaS and Growth

SEPTEMBER 17, 2019

Today, nobody has all the right answers, but there is a community of practitioners sharing ideas, stories and best practices that will help us elevate the role of sales enablement. This is an important finding and validates much of the thinking and best practices around onboarding. But here’s the thing.

Sales Enablement 189

Sales Enablement Sales Hiring Sales Telecommunications 189

SaaStr

JULY 27, 2023

Specht walks you through what has happened in the last 12 months and the best practices for today. So some 2021 style rounds are still happening, but they are only outliers and mostly focused on the category of AI. Best Practices For Fundraising Fundraising is about hitting metrics and expectations.

AI 177

AI Trends Banking Pricing 177

SaaStr

JANUARY 6, 2021

On Category Creation. From the beginning, Airtable convinced themselves that they had a different category of product through the creation of a software creation platform that anyone can use. It’s more a matter of “when” not “if” to change the bottoms up adoption in order to be able to layer on higher and higher sales enterprises.

Scale 191

Scale Software Review Scaling Sales Hiring 191

SaaStr

MARCH 3, 2021

Uniquely/Best Integrated with a Key Partner. Most Enterprise, Best Solution Provider. While harder to do in practice than in concept, this almost always works. Customers tend to pay for the same categories over, and over, and over again. Developers want trusted products that are very easy to deploy and that also scale.

Marketing 351

Marketing Scale Branding Enterprise 351

Kellblog

AUGUST 27, 2022

In extreme distillation, Play Bigger argues: Category kings (companies who typically define and then own categories in the minds of buyers) are worth a whole lot more than runner-ups. Therefore you should be a category king. Because it’s ultimately about value creation which is, after all, exactly what VCs do.

Strategy 136

Strategy Marketing Startup Customer Success 136

SaaStr

OCTOBER 26, 2023

You could do vanilla 101 SaaS practices and succeed. As founders, we want to make categories and innovate, but it’s usually better to do it in a bucket. It’s already a ton of energy to buy your category within a bucket. All in all, every startup founder has to choose the best path forward for themselves and their companies.

Sales Hiring 202

Sales Hiring AI SMB Scale 202

Tom Tunguz

SEPTEMBER 23, 2019

Nick and his team created the category and know the best practices of the world’s leading customer success organizations. Customer success is evolving quickly and we’re seeing different models of the practice evolve in our portfolio. Nick is the iconic CEO of Gainsight, the leader in customer success.

Customer Success 160

Customer Success Trends 160

Stax

JANUARY 8, 2024

Learn More Mitigating Risks as a PayFac: Key Risk Categories As you may already know, as a payment facilitator, you can enable your software users (or sub-merchants ) to accept payments through your SaaS platform—without having to use a third-party payment gateway or provider. could also be classified as operational risks.

Merchant Services 88

Merchant Services Payfac Payment Services SaaS Payments 88

Stax

DECEMBER 20, 2023

Memorizing all of the nuances is impossible, but understanding the interchange rate range most common for your business is a good best practice. Please note there are many other categories not covered in this table, including variations by card type, business type, whether the bank is regulated or exempt, and more.

Payment Services 167

Payment Services Merchant Services Payment Methods Payment Solutions 167

Sales Hacker

AUGUST 17, 2021

It’s difficult to know which software categories are worth investing in, let alone which tools will give you what you’re looking for. . That’s why we asked more than 1,000 Sales Hacker community members about their experience with 40+ tools across 7 categories. 7 categories. . How many have you bought? 40+ tools.

Sales 103

Sales Innovation Investment Revenue 103

Totango

AUGUST 9, 2022

This article will give you six best practices for optimizing your B2B customer segmentation. B2B customer segmentation is a method of dividing business clients into categories based on selected characteristics. B2B customers may be segmented based on categories, including: Demographics: such as location, language, and job title.

B2B 99

B2B Social Media Market Research Customer Success 99

Totango

MAY 13, 2022

Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. The best way to gain this information is through customer engagement. They can be used to collect valuable data and share practical information with customers.

Engagement 103

Engagement Onboarding Artificial Intelligence Social Media 103

Scytale

MARCH 18, 2024

The Govern function is made up of six categories, each essential for building a solid cybersecurity governance framework: Organizational Context: This category is all about knowing how cyber risk relates to you as an organization – your mission, objectives, the people you serve, and risk tolerance. has tools and advice for you.

Cybersecurity 52

Cybersecurity Outsourcing Services Government compliance 52