SaaStr

JANUARY 23, 2023

But the SaaS-savvy customer of today does not fit into the current rigid, outdated sales process. SaaS companies must adapt and develop a future-proof sales model that delivers answers and solutions to what customers are looking to buy. ” – Evan Powell Remember that your average buyer has most likely bought SaaS before.

Management 164

Management SaaS Social Media Innovation 164

Intercom, Inc.

DECEMBER 28, 2022

After booming for the best part of two decades, a number of factors coincided to transform the SaaS landscape and tech more broadly. We’ll be releasing the third edition of the Customer Support Trends Report and announcing it in the blog and newsletter very soon so watch this space. How can we go about designing products around it?

Technical Review 118

Technical Review Scale ChatGPT Innovation 118

SaaStr

NOVEMBER 14, 2023

Moving from a traditional SaaS to a pure consumption model was a challenging but fun transition for MongoDB. Then, we moved to a more customer-friendly model with SaaS and subscription-based pricing. There are still some complexities around SaaS-based approaches. At a recent Workshop Wednesday, held every Wednesday at 10 a.m,

Compensation 164

Compensation Sales Azure AWS 164

User Pilot

FEBRUARY 25, 2024

Accessibility features are making UX design more inclusive. Personalized experiences are becoming standard in the SaaS world. More users are adopting micro-SaaS products for the specialized value and low cost that they offer. User behavior is primarily focused on SaaS platforms and how users leverage them.

SaaS Payments 89

SaaS Payments Trends Payment Solutions Payment Methods 89

Sales Hacker

OCTOBER 13, 2023

Some of the team have been at Pavilion ’s GTM2023 conference, a B2B SaaS conference for go-to-market executives. She has implemented the use of AI from creating personalized ads based on the tech stack of the prospective customer to rewriting 100 blogs in 100 hours using Writer. UX Designer at Document Crunch , more details here.

Scale 99

Scale Sales Hiring AI Generative AI 99

Scytale

OCTOBER 11, 2023

This is because a Type I reports on the design of an organization’s internal controls at a specific point in time, while a Type II reports on the design and operating effectiveness of an organization’s internal controls over a period of time, which means there is an observation period. But that’s the point.

compliance 98

compliance Scale Development Startup 98

How To Buy Saas

APRIL 5, 2024

Software as a Service (SaaS) has quickly become one of the primary models for offering software applications over the internet, and SaaS Development Frameworks provide developers with a methodical way of building and deploying these cloud apps efficiently while guaranteeing scale, reliability, and security of them.

Artificial Intelligence 40

Artificial Intelligence Machine Learning AI K8S orchestration (Kubernetes) 40

User Pilot

JANUARY 26, 2023

What is inclusive product design? We also look at a few excellent examples of inclusive product design in SaaS. TL;DR Inclusive product design involves building products that are easy to adapt and allow users with different needs to complete their tasks. Accessibility is one objective of inclusive product design.

Sales Recruiting 89

Sales Recruiting Interviewing Development Social Media 89

SaaStr

DECEMBER 1, 2021

SaaS spending dipped in the first half of 2020 at the start of the pandemic but has since reaccelerated. As companies accelerate their digital transformations, the SaaS spend has exploded: In Q2 of 2021, G2 recorded the highest software spend per employee to date. “The The state of software buying has changed.

Software Review 245

Software Review SMB Enterprise Software 245

User Pilot

MARCH 31, 2022

In this article, we’re going to explore some best practices and principles around how you can use this handy UI pattern as a way of boosting product adoption through great onboarding experiences. A well-designed tooltip lets users discover certain features of the product that bring the most value to the new user.

Onboarding 87

Onboarding Underperforming Technical Team SaaS Compensation 87

Upscope

MAY 7, 2021

This "Live" SaaS resource list is being built as we develop, launch and grow a new product. What's unique about this SaaS resource list? Upscope is an 8 person SaaS company based out of London which provides no-download interactive screen sharing for support, sales and success teams. Pricing and value How to price your SaaS?

Construction 52

Construction SaaS Sales Hiring Onboarding 52

Unbounce

JULY 6, 2020

Know Your Goal Create a Compelling Reward Pick the Right Form Fields Consider Your Traffic Sources Craft a Message-Match Headline Use Social Proof Keep Your Copy Short and Clear Write an Actionable Call to Action Apply Conversion-Centered Design Principles Optimize Your Form Create an Incredible Post-Conversion Experience.

Social Media 145

Social Media Advertising Branding Engineering 145

Totango

AUGUST 25, 2022

Six Customer Engagement SaaS Strategies That Work. For software service providers, customer engagement SaaS strategies play a central role in a successful business model. In this article, we’ll offer some tips for a winning customer engagement SaaS strategy. Next, we’ll share six keys to effective SaaS customer engagement.

Engagement 97

Engagement Strategy SaaS Scale 97

CustomerSuccessBox

AUGUST 23, 2021

This statement can’t be true enough for the Customer Onboarding Process in the SaaS world! Who is this blog post for? If you’re a B2B SaaS firm, and you have an onboarding process at your disposal, then this blog is for you. Now, when you design the onboarding playbook, you need to identify if the process is:-.

Onboarding 52

Onboarding B2B Customer Success Communication 52

Intercom, Inc.

FEBRUARY 26, 2018

I’m referring to the full spectrum of business execution, from product management to design to engineering to marketing to sales to support and all the other functions needed to scale a business. What took you months to ideate, design and develop can now be copied in days or weeks thanks to these new tools.

Outsourcing Services 224

Outsourcing Services Software Review Software Outsourced Development 224

User Pilot

MAY 1, 2024

The definition of ‘community’ may vary, but the underlying principle remains the same: to create a space where users feel connected to the product and each other, fostering a sense of belonging and loyalty towards the brand. This is especially important if your product helps others create new content, such as blog posts, images, and videos.

Branding 74

Branding Social Media Acquisition Advertising 74

User Pilot

MARCH 16, 2023

Onboarding includes: Sign-up form: A simple form designed to gather details about your users during sign-up. Welcome screen: A screen designed to welcome users to your app. Interactive walkthroughs : Designed to actively demonstrate to your customers how your product’s key features work. Can customer onboarding wait?

Onboarding 82

Onboarding SaaS Engineering Pricing 82

SaaS Metrics

JANUARY 24, 2022

The post 5 Key Principles Of An Outstanding Web Design first appeared on SaaS Metrics. Your company can achieve this by setting up a website. But having a website alone isn’t a guarantee that your company will get.

Branding 52

Branding Metrics Revenue SaaS 52

User Pilot

JUNE 12, 2023

Goal-oriented onboarding follows the same principle but focuses on helping users achieve their objectives. 1 – Collect user goals through welcome surveys You can’t design an onboarding flow that helps users realize their goals if you don’t know what they’re trying to achieve in the first place. Driven actions.

Onboarding 71

Onboarding SaaS Education Engagement 71

Unbounce

AUGUST 29, 2019

For better or worse, they have completely taken over the visual identities of many high-profile SaaS brands. For example, Jimmy Daly, Marketing Director at Animalz , recently called out this design trend on Twitter. i genuinely respect all of these companies and use these tools but saas websites are perpetually homogenous.

Trends 111

Trends Software Review Development Team Review Technical Review 111

ChurnZero

JANUARY 20, 2021

This is a guest blog post by Justine Dennis, Manager, Customer Success & Support at Fusebill. . If you take care of your customers from day one, you create a kind of kick-start for new customers,” Meyns said on the business’s blog. PieSync is a SaaS business that offers solutions to synchronize cloud applications.

Customer Success 98

Customer Success Scale SaaS B2B 98

User Pilot

MAY 13, 2021

Guiding principles of product intelligence. Any company that sells products can choose to use product intelligence, but the three most common groups are product marketers, product managers, and product designers/engineers. Another example is project management software and other SaaS products. Product designers and engineers.

Underperforming Technical Team 52

Underperforming Technical Team Technical Review Social Media Software Review 52

User Pilot

JANUARY 18, 2023

With so many product marketing strategies floating around the SaaS world, it can be hard to identify the right one. It’s one of many activation strategies used to acquire users and scale revenue in the SaaS industry. What does PLG stand for in marketing? Let’s take a closer look at each one! Userpilot tools for A/B testing.

Strategy 84

Strategy Marketing Scale Software Review 84

User Pilot

JULY 27, 2023

Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? A retention rate of 90% or above is considered good in the SaaS world. Late-stage customer retention examples include: Announcing new features designed to help your users get extra value. Then you are in the right place!

Retention 71

Retention Strategy Management Churn 71

Totango

FEBRUARY 10, 2021

Build customer success into your policy statement, articulating how your guiding principles support the success of your customers. (“We Lead conversion: the decision-making process which converts a prospect into a buyer (such as signing up for a free trial of a SaaS product). Blog posts with tips addressing common concerns.

Scale 85

Scale Customer Success Retention Strategy 85

User Pilot

JANUARY 23, 2023

In this article, we cover: What real-time personalization is and why it’s beneficial for SaaS. To implement real-time personalization in your SaaS, start by collecting customer data from multiple sources using surveys and customer analytics tools. There are some great examples of real-time personalization in the SaaS industry.

Software Review 88

Software Review Onboarding Social Media Engagement 88

User Pilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result. Software users only continue subscribing if they find your platform useful. Book a demo to learn more!

Engagement 73

Engagement Strategy SaaS Customer Lifetime Value 73

SaaStr

MARCH 26, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Here’s a quick recap: Use your principles. Dare I say SaaS. So using your principles, what does this mean?

Scale 152

Scale Payment Services Payment Methods Scaling 152

User Pilot

JULY 20, 2023

Apply gamification principles to enhance user engagement. NPS survey design on Userpilot. Spot friction and drop-offs with a funnel analysis Start by clearly defining the stages of your SaaS funnel. Apply gamification principles to enhance customer engagement It’s basic user psychology.

Churn 77

Churn SaaS Payments Payment Solutions Payments 77

Frontegg

AUGUST 27, 2020

One of the first things you’ll need to decide when designing the initial version of your B2B SaaS application is how to regulate the product’s user management and permission handling aspects. How you manage Roles in SaaS applications. Phase 1 — All or Nothing. This might work to some extent when targeting SMBs.

SaaS 64

SaaS Enterprise readiness Enterprise compliance 64

Baremetrics

JANUARY 25, 2022

In this blog post, we’ll be covering some of the FinOps fundamentals and exploring how FinOps can help businesses optimize their cloud usage and expenditure. Again, things get slightly more complicated for SaaS businesses who often have to take unearned revenue into account when calculating their profits. Table of Contents.

Payment Services 97

Payment Services SaaS Payments Payment Solutions Payments 97

ChurnZero

FEBRUARY 17, 2022

The same principle applies for mastering your new Customer Success software at your own company. Establishing transparency around SaaS business metrics , especially ones that you directly influence, increases trust, accountability, and productivity. Don’t throw it all away by not embracing a tool that is specifically designed for you.

Customer Success 98

Customer Success Software Compensation Leadership 98

Neil Patel

MAY 18, 2021

Hire People Who Align With CRO Principles CRO programs often involve data, strategy, design, copywriting, and web development. From there, develop hypotheses to tackle these issues, and design a calendar to keep your team on schedule. If you know your company is interested in CRO, establish this in your hiring processes.

Sales Hiring 129

Sales Hiring Scale Education B2C 129

User Pilot

JANUARY 30, 2023

Product adoption is crucial for the success of SaaS companies because it secures users to be long-term customers. In SaaS, as you develop your product and achieve product-market fit , you must consider the five user segments so you can improve product adoption and grow your business. Improving feature adoption is easier said than done.

Technical Review 80

Technical Review Software Review Underperforming Technical Team Education 80

Natalia Luneva

JULY 29, 2021

As a SaaS company, you might think using this or that tool is already a difficult task and it’s not worth overwhelming your users with another challenge. What do SaaS companies share about challenges they have organized? The goal of our challenge is to help writers create an SEO-optimized blog post in 7 days. Source: Unsplash.

Technical Review 52

Technical Review Social Media Software Review SaaS 52

Audacix

APRIL 2, 2022

In this blog post we'll discuss 8 essential web application security practices for software companies who've raised funding - or soon will be! Woryingly, most SME SaaS companies have no way of knowing if and when their current security controls have been breached. Because of this they are completely blind to their security risks.

Software 52

Software DevOps as a Service Software Development Cloud 52

User Pilot

MAY 22, 2023

In this article, we explore what customer loyalty is, why it’s important, and how you can build customer loyalty in your SaaS business. For SaaS businesses, we can define customer loyalty as the customers’ willingness to repeatedly renew their subscriptions. Why is customer loyalty important?

Onboarding 69

Onboarding Social Media Retention Branding 69