Intercom, Inc.

MAY 25, 2022

Those customer interviews you did 6 months ago that informed the decisions you made for 2022? If you did research interviews six months ago that led to the insight that led to the roadmap you have today, that might be different now. If you interview those same people and ask them the same questions, you might get different answers.

Sales Hiring 138

Sales Hiring Scale Interviewing Headcount 138

Sales Hacker

AUGUST 4, 2023

I actually had my first job interview with Udemy from a payphone call center outside of Grenada, Nicaragua. The meetups led to our first-ever, 300-attendee Sales Hacker Conference in San Francisco in September of 2013. When we started in 2013, you needed a lot of customers to do your own customer conference.

Scale 61

Scale Sales Hiring Sales Payments 61

ProfitWell

MARCH 31, 2020

And just last week, Dan dropped an interview with Ben Jabbawy , Founder over at Privy — the ecommerce email marketing pros—on just that. In 2013, they raised a seed round of $2 million from investors. This question is one that’s always been a possibility, but these days now more than ever—it’s top of mind.

Banking 64

Banking Education Subscription Payment Features 64

Buffer Resources

FEBRUARY 27, 2024

The agency was founded in 2013 to “create pathways into advertising and entertainment for Gen Z BIPOC and LGBTQ+ directors, photographers, and creatives.”  On The Colin and Samir show, they interview other successful creators (they even have a couple of videos with YouTube superstar Mr Beast ). 

Branding 92

Branding Social Media Technical Cofounder Technical Review 92

Intercom, Inc.

JULY 26, 2018

Josh: I had the idea in October 2013 and launched it mid-November. Josh: At the time in 2013, you had some nasty terms like growth hacking and all sorts of sleazy things people did to get new customers. So, I wanted to have paying customer feedback as soon as possible. Was that the result of this process?

Sales Hiring 137

Sales Hiring Underperforming Technical Team Startup Finance 137

Sales Hacker

DECEMBER 18, 2019

I wrote my first posts back in 2013 and I was just 2 years into the workforce. This means real, measurable change — and not because of optics or because you need to interview that one minority employee before you can make the hire. We’ve been at this since 2013 here at Sales Hacker, and 7 years later I’m still having a ton of fun.

Sales Hiring 58

Sales Hiring Trends Sales Consulting 58

CustomerSuccessBox

JUNE 8, 2022

She has been consistently voted top Customer Success strategist since 2013 and is frequently featured as a speaker at conferences and Customer Success publications. Check out Irit’s interview where she gives insights into how you can manage churn efficiently. . We asked Irit to share her opinion on customer churn and retention.

Churn 52

Churn Management Systems Review Onboarding 52

Andreessen Horowitz

NOVEMBER 14, 2023

ABOUT MY FIRST 16 Our new video podcast series My First 16 features interviews with founders and CEOs of fintech companies about how they acquired their initial customers and the hard lessons they learned along the way. So I had this idea for Mercury in 2013, but it didn’t start until 2017. Immad Akhund: Sure.

Sales Hiring 94

Sales Hiring Banking Scale Pricing 94

Sales Hacker

JUNE 22, 2021

Max Altschuler , my good friend, the founder of Sales Hacker, is the person who interviews me. I finagled through a complex negotiation with you and the team at Sales Hacker, an opportunity where I could basically be the guest for once and not just be the interviewer. Welcome to the Sales Hacker podcast. Max Altschuler: I love it.

Software Review 59

Software Review Technical Review Finance Scale 59

Neil Patel

DECEMBER 26, 2022

There are many types of evergreen content, but a few examples include: How-to guides Product or service reviews Listicles Buying guides Tips and tricks Questions and answers Glossaries Interviews. That is likely why domain rating and backlink profile play a large part in the rankings for the top results here.

Content Marketing 98

Content Marketing Travel Data Marketing 98

SaaStr

JULY 15, 2020

I looked a little while ago and I wrote an early Sastry post in 2013. I rented a small office in downtown Palo Alto, and it was middle of 2013 when the last boards came down on a retail store. Jasom Lemkin: I was boarded up until 2013. Jasom Lemkin: 2013 had been boarded up. It’s near Wahlburgers.

Investment 152

Investment Scale Travel Venture Capital 152

SaaStr

JULY 9, 2019

However, back in 2013, in my previous career as a strategy consultant, I was doing a lot of work with telecoms companies in South Africa. By 2013, mobile penetration probably exceeded the 50% mark, and people who were up until then offline were now coming online with mobile as a primary means of accessing the Internet.

Scale 162

Scale Sales Recruiting Scaling SaaS Payments 162

Sales Hacker

JANUARY 15, 2020

It’s what I did back in 2013. If you don’t know your prospect’s challenges, interview your clients and ask them. Here’s a print version… The REPLY Method For Cold Prospecting. The average cold email response rate is 1%. If that’s you, the first thing you probably did was Google “best cold email templates.”.

Consulting 80

Consulting Social Media Sales Advertising 80

Valuize Consulting

JANUARY 5, 2022

In the interview, Nick evaluates the state of Customer Success today and offers his expert insight into the trends that Customer Success leaders should seize to grow and prosper in 2022 and beyond. The post Top Trends To Drive Customer Value Realization In 2022: An Interview With Nick Mehta, Gainsight’s CEO appeared first on Valuize.

Interviewing 52

Interviewing Trends Scale Customer Success 52

SaaStr

MAY 9, 2019

He has been a partner at Y Combinator since 2013, advised hundreds of startups, and has been active in promoting diversity efforts among startup founders. Michael Seibel is CEO and a partner at Y Combinator and co-founder of two startups – Justin.tv and Socialcam. Want to see more content like this?

Sales Hiring 167

Sales Hiring Scale Payment Solutions Banking 167

Practical Advice on SaaS marketing

MAY 1, 2020

Instead, it offers useful insights on video interviews, employee mental health, office dress codes, and workplace coffee etiquette. Seeing a blog with the most recent post dated “2013” doesn’t send the right message. It’s one of the most popular HR blogs in the U.K. and covers all kinds of topics that HR managers care about.

Interviewing 170

Interviewing Software Marketing SaaS 170

SmartKarrot

MAY 13, 2020

Similarly, a study focused on branded mobile phones by Kim, Lin & Sung, 2013 noticed that most of the tech products incorporated at least one of the seven Engagement Attributes: Control; Customization; Vividness; Multi platforming; Motivation; Feedback; Novelty.

Engagement 10

Engagement SaaS Mobile Interviewing 10

FastSpring

MAY 6, 2022

You can watch the full interview or read a few of my main takeaways from our chat below. Here are five of my biggest takeaways from the interview: 1. It’s Cedric Dussud’s first week on the job as the new engineering director at WeWork. WeWork hasn’t yet become the beast of a company that changed the corporate world.

Data 128

Data Scale Sales Hiring Software Engineering 128

Buffer Resources

SEPTEMBER 28, 2023

I've been in the online writing world since 2013. Find all past interviews 5. . "The consistency is almost like a measure to keep me from going down those rabbit holes," she notes. In a world filled with distractions, having a clear focus and a long-term strategy can be your greatest assets. My research process: 1.

AI 97

AI Social Media Branding Trends 97

GetUplift

DECEMBER 12, 2021

We conducted deep-dive interviews, ran surveys and also did additional emotional targeting research to uncover what PowerUp Toys was doing well, what they needed to improve, and where the friction points were. Interviews. iii) Conduct Interviews. Customer interviews are information goldmines. Mining conversations.

Payment Methods 122

Payment Methods Marketing Payment Solutions Underperforming Technical Team 122

SmartKarrot

MARCH 8, 2022

Hence, it’s no wonder that she has been continually voted the top Customer Success strategist since 2013. Her creative pursuits include hosting Transforming Experiences in Customer Success and Reading For Success where she interviews Customer Success leaders and reviews resources for the CS community, respectfully. Lauren Costella.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

Valuize Consulting

JANUARY 11, 2022

In fact, some research finds that 95% of customers will tell others about a bad experience ( Zendesk , 2013), and other data says the average customer will tell 15 people when they encounter a bad customer experience ( American Express , 2017). Conduct An Exit Interview (If Possible). Either way, that’s bad news for new business.

Interviewing 52

Interviewing Churn Technical Review Outsourced Development 52

Sales Hacker

DECEMBER 9, 2019

Which is why I dedicated 5 years to interviewing top sales professionals and researching 50 books on business, behavior change, and selling. My “method” would be to interview the top salespeople and business minds I could find with the hope of accelerating the learning curve that most of us experience in selling. You’re not alone!

B2B 79

B2B Scale Sales Interviewing 79

Intercom, Inc.

MAY 17, 2018

Bob: I usually start with interviews to understand the difference between what they say and what they do, and to understand the things that happen to them or the things they want to happen – what we call the “causal mechanisms.” Des: One of the techniques I’ve seen in your JTBD interviews is that you sort of freeze time.

Sales Hiring 202

Sales Hiring Interviewing Scale Underperforming Technical Team 202

Intercom, Inc.

MAY 12, 2020

Whether they’ll value it, they need it, they care, or they can use it” If you sit in on a research project, for example, you don’t have to do this interviewing yourself necessarily. You just build these patterns over many, many, many, many interviews. So I did like five or six hours of interviews a day.

Underperforming Technical Team 173

Underperforming Technical Team Interviewing Communication B2B 173

Sales Hacker

DECEMBER 8, 2020

A more scientific interview process [20:35]. And so you were an individual rep at Cisco and then I guess, would you say that things really took off when you joined AppDynamics in 2013? A more scientific interview process [20:35]. And on Stitcher. Show Agenda and Timestamps. Show Introduction [00:09]. Sam’s Corner [34:03].

Scale 98

Scale Sales Hiring Sales Recruiting Technical Review 98

SaaStr

JUNE 11, 2019

You don’t know how to interview them. Why don’t you interview this person?” Keith : So from 2003 to 2013 before I joined Khosla Ventures, I was a pretty active angel investor in Silicon Valley. You don’t know where to find them. You don’t know how to assess them. Lloyed : Awesome.

Merchant Services 227

Merchant Services Part-Time VPE Sales Hiring Scale 227

SaaStr

JUNE 25, 2019

First off, in 2013 we made our first acquisition. I was in the interview process with all of them, I was in the hiring process, I was in the closing process, all of that. There’s an element of luck in the two big key decisions we made early on, so I want to talk you through those two decisions that we made.

Engineering 137

Engineering Part-Time VPE Sales Hiring Scale 137

Intercom, Inc.

MARCH 29, 2018

This is part of an ongoing series of interviews about unlocking the potential of growth. This was in 2013, and my job was to figure out how to redirect or pivot the company, because it was going through some tough times. I interviewed him a couple years ago on Growth Everywhere and asked, “Why did you pay $30,000 for a guide?”

Scale 192

Scale Business Content Marketing Interviewing 192

SmartKarrot

JANUARY 5, 2021

An accomplished Customer Success strategist, Irit has the rich legacy of being voted as one of the Top 100 Customer Success Strategists since 2013. He is an adroit thought leadership writer and an interviewer for several Customer Success leaders around the world. Irit Eizips. Vincent Manlapaz.

VP of Engineering 21

VP of Engineering Customer Success Scale Technical Review 21

SaaStr

AUGUST 20, 2020

Below, we’ve shared the transcript of Harry’s interview with Kyle. I think you come in with some perceptions, like in San Francisco at that time, it was 2013 when we moved, Dropbox was a household name. If you would like to find out more about the show and the guests presented, you can follow us on Twitter here: Jason Lemkin.

Sales Hiring 195

Sales Hiring Sales Recruiting Scale Technical Advisors 195

SaaStr

JUNE 23, 2019

You don’t know how to interview them. Why don’t you interview this person?” Keith : So from 2003 to 2013 before I joined Khosla Ventures, I was a pretty active angel investor in Silicon Valley. You don’t know where to find them. You don’t know how to assess them. Lloyed : Awesome.

Merchant Services 192

Merchant Services Part-Time VPE Sales Hiring Scale 192

OpenView Labs

JANUARY 18, 2021

Using the beta version of the product released in 2013, Slack generated awareness and received valuable feedback that helped them to iron out existing issues before their official launch. Every part of the process has resulted in an increase in Slack’s ARR from $12 million in 2014 to $630 million in 2020. Impressive.

SaaS 110

SaaS Communication Branding Customer Support 110

SaaStr

FEBRUARY 7, 2020

Plus, from 2007 until 2013, Karen ran all of Box’s business development, partnership, and strategic alliance activities. Below, we’ve shared the transcript of Harry’s interview with Karen. Plus from 2007 until 2013, Karen ran all of Box’s business development, partnership and strategic alliance activities.

Scale 173

Scale Underperforming Technical Team Investment Sales Hiring 173

SaaStr

JANUARY 24, 2020

Before to BigID, Dimitri founded 2 prior businesses, the first in 1999 being a VPN security company called eTunnels and then the second being Layer Technologies where Dimitri enjoyed an incredible 10 year journey leading to their acquisition by CA Technologies in 2013. Below, we’ve shared the transcript of Harry’s interview with Dimitri.

Scale 197

Scale Sales Hiring Technology Enterprise 197

Sales Hacker

OCTOBER 8, 2018

Chris is a 20 year Silicon Valley veteran having launched the first part of his career at EMC before finding his way to Snowflake in 2013. We’re interviewing Chris Degnan, who is the Chief Revenue Officer of Snowflake Computing. In any given interview, the first question I ask is, “Tell me your life story.”. Sam’s Corner.

Scale 65

Scale Sales Hiring Sales Recruiting CTO Hire 65

SaaStr

JULY 2, 2019

Kevin : I joined in 2013. Dannie : They call them, they engage with them, and then they end up having a user interview where they figure out what hurts, what drove them to Slack, what feels good about using Slack, and what could we do to help them as they think about collaborating even more smoothly across their whole org.

Enterprise 146

Enterprise Scale Sales Hiring SMB 146