Tom Tunguz

JULY 20, 2020

The High Cost of Good Intentions: A History of US Federal Entitlement Programs : a pointed analysis of US programs meant to support citizens in need (welfare, social security, healthcare). Anatomy of the Bear : portfolio management in times of crisis from a professional investors.

Healthcare 187

Healthcare Technology Pricing Management 187

Kellblog

MAY 26, 2021

I’m back for my second appearance on the ParkerGale Private Equity Funcast , this time speaking with Jimmy Holloran on topics related to Peopleops and the Chief People Officer (CPO) in a session entitled A Board Perspective on Peopleops. Topic we cover include: The role of HR and my mantra: help managers manage.

Management 104

Management Venture Capital Startup SaaS 104

FastSpring

FEBRUARY 9, 2023

About FastSpring As the leading merchant of record payment platform for SaaS and software, FastSpring lets you reduce your payments, subscriptions, entitlements, fulfillment, and tax management stack down to one. We manage all the hard parts of transacting globally allowing you to focus on moving your business farther, faster.

Payment Methods 78

Payment Methods Merchant Services Payment Solutions Payments 78

SaaStr

NOVEMBER 28, 2020

A ways back, we did an extremely popular post entitled, Hire the Right Type of VP Marketing or You’ll Just End Up With a Bunch of Blue Pens with Your Logo On Them. Someone that knows, lives and breathes leads, funnels and funnel management, drip marketing, and all the rest. A Lead Commit.

Sales Hiring 300

Sales Hiring Scale Sales Marketing 300

FastSpring

MAY 25, 2023

Our all-in-one payment platform includes a best-in-class localized checkout, subscription management, global tax management, reporting and analytics tools, and more. For example, are there existing entitlements you can sell as add-ons without creating any additional engineering work? How FastSpring can help. What Is Stagflation?

SaaS Payments 140

SaaS Payments Pricing Payments Merchant Services 140

BetterCloud

FEBRUARY 16, 2021

Last week, Gartner published the 2021 edition of its Market Guide for SaaS Management Platforms (SMPs). In this report, “Gartner defines SMPs as stand-alone tools that can discover, manage, and secure multiple SaaS applications from a central admin dashboard , delivered as a turnkey service.”. Management. Key SMP functions.

Technical Advisors 98

Technical Advisors Management Merchant Services SaaS 98

BetterCloud

JANUARY 5, 2023

Last week, Gartner® published the 2022 Market Guide for SaaS Management Platforms. The report defines, “SaaS management platforms (SMPs) provide central admin console capabilities to discover, manage, automate, optimize, govern and enable SaaS used by employees.

Government 69

Government Management Marketplace as a Service SaaS 69

BetterCloud

MAY 25, 2023

SaaS spend management has become a prominent topic in businesses in 2023 for a variety of reasons, converging all at once. Consequently, organizations must shift their focus from one-time cost-cutting measures to structurally transforming their approach to managing expenses.

Outsourcing Services 52

Outsourcing Services Marketplace as a Service Management SaaS 52

SaaStr

JULY 5, 2023

Key Traits High-Performing Teams Do NOT Have Excuses A culture of fear Disloyalty to those who aren’t present Fight against large goals or changes Entitlement Complaining There is no room for “passengers” in a high-performing team. The budget, quota, goal framework helps you to manage this balancing act. It’s a step up from budget.

Strategy 191

Strategy Marketing Underperforming Technical Team Sales Hiring 191

BetterCloud

FEBRUARY 5, 2021

What is SaaS management? SaaS management is the practice of managing the day-to-day operations across an organization’s software-as-a-service (SaaS) applications. SaaS management is a key part of a broader IT practice known as SaaS Operations, or SaaSOps. In this guide, we’ll provide an overview of SaaS management.

Management 119

Management SaaS Scale DevOps as a Service 119

User Pilot

MARCH 20, 2024

Entitlement Management : Entitlement management controls user access to your software, including which features they can use based on their purchase or subscription level. This system helps manage customer licenses efficiently, ensuring only authorized users can access your software.

Software 59

Software Revenue Strategy Advertising 59

Tom Tunguz

JULY 26, 2016

McKinsey released a study of high growth software companies entitled Grow Fast or Die Slow. As we grew, I became a manager of people. Then a manager of managers. And now I’m a manager of managers of managers. In other words, software companies must grow quickly to survive.

Startup 147

Startup Compensation Leadership SaaS 147

Blulogix

NOVEMBER 8, 2023

Channel Partner Collaboration: Sealing Revenue Leaks By BluLogix Team In the dynamic world of usage-based pricing, managing revenue can be like trying to capture a moving target. The Revenue Leakage Challenge Revenue leakage occurs when businesses fail to capture the full amount of revenue they’re entitled to.

Revenue 52

Revenue Payment Features Subscription Pricing 52

BetterCloud

MARCH 22, 2023

In the seven years I’ve been at BetterCloud, there’s never been a bigger opportunity—or a more urgent need—to eliminate manual SaaS management work. When it comes to automation, user lifecycle management (ULM) is a growing priority for lean IT teams. People expect application access and entitlements to be done quickly and correctly.

Finance 52

Finance Benchmarks Cloud SaaS 52

Incredo

JANUARY 21, 2020

3 Janina Moza Marketing Manager at Flipsnack , Online Flipbook Maker “ CM helps a business connect with its target audience through direct, personal interactions via live chat, chat platforms or conversations. By interacting with prospective customers and users with conversations, SaaS teams are able to humanise the buying journey.

Marketing 313

Marketing SaaS Social Media Customer Support 313

Frontegg

AUGUST 5, 2020

IT management wants to manage the employees’ identity in a central place. It is the only entity which holds data about users, their passwords and their entitlements. When looking at enterprise grade applications, you can see that most of them allow signing in using Single Sign On. The concept is clear.

Enterprise readiness 98

Enterprise readiness SaaS Enterprise compliance 98

BetterCloud

MARCH 16, 2023

Below, we’ll explain how this process of user lifecycle management can be optimized into an automated process… and a huge win for your IT department. What exactly is user lifecycle management? Managing user lifecycle is an ongoing process further complicated by the past several years in workplace trends.

Sales Hiring 52

Sales Hiring Management Onboarding Sales Enablement 52

Tom Tunguz

AUGUST 16, 2015

While culture may seem an ambiguous and fuzzy concept, strong cultures are the best way for leaders to manage their companies throughout their evolution. As we grew, I became a manager of people. Then a manager of managers. And now I’m a manager of managers of managers.

Scaling 122

Scaling Startup Interviewing Technology 122

Kellblog

DECEMBER 3, 2020

It was, I believe, entitled Staying in Character and while I’ve searched the internet for it many times over the years — and just spent another hour unsuccessfully trying again — I’ve never managed to find it.

Branding 93

Branding Advertising Communication Enterprise 93

FastSpring

MAY 16, 2019

Many companies rely on WordPress to manage their websites because it’s easy to use, flexible, and secure. If you don’t want to manage a lot of plugins, why not keep things simple with FastSpring’s WordPress plugin. WordPress plugins are a simple way to implement anything from search engine optimization to an interactive form.

User Experience 63

User Experience Subscription Payment Features Customer Support 63

Tom Tunguz

JULY 30, 2014

Consequently, there are many unanswered questions about how best to build and manage great Customer Success teams for SaaS companies. One VP of Customer Success described an innovative approach to managing this balancing act. Second, an account manager, tiered by customer size, engages that customer through the initial deployment.

Customer Success 100

Customer Success Compensation Innovation Engagement 100

Sales Hacker

MAY 16, 2019

RELATED: PODCAST 42: How Sales Managers Should Build Their Career Path w/ Jamie Scarborough. When I ask people in interviews where they want their sales career to take them, most say something along the lines of, “I’d kinda like to be in a management role,” or, “Hopefully an enterprise closer.”. You aren’t entitled to a job at all.

Sales Hiring 93

Sales Hiring Sales Recruiting Sales Interviewing 93

Neil Patel

JULY 7, 2021

When it comes to content creation and management, the acronyms can start to feel like alphabet soup. CMS stands for a content management system. By definition, it’s software that allows you to create, manage, and share your brand’s content. How is it different from WEM, or web engagement management?

AI Search 124

AI Search CTO Hire Scale Artificial Intelligence 124

Totango

AUGUST 21, 2020

How do you manage Customer Success across your ecosystem? Q: How did SAP manage CS prior to the Totango deployment? Did SAP migrate from another CS management system to Totango? How did you manage the human side of that change? Q: What role do SAP’s partners/channels play in all of this?

Innovation 115

Innovation Customer Success SaaS Payments Payment Services 115

Intercom, Inc.

JANUARY 14, 2019

Jarell Cardoza, Product Marketing Manager ( @jarcardoza ). Tom Newton, Campaigns and Acquisition Marketing Manager ( @tokyotom ). Jasmine Jaume, Group Product Marketing Manager ( @tales_of_cake ). Ashley Hanson, Product Marketing Manager ( @AshleyMLohmann ). “On Writing Well” by William Zinsser.

Technical Review 150

Technical Review Marketing Advertising Entertainment 150

Frontegg

MARCH 3, 2022

User management is an organizational function that enables users to access and control digital assets, such as applications, devices, networks, and cloud services. A solution commonly used to implement user management is identity and access management (IAM). The Need for Modern User Management.

Management 98

Management Cloud Scale User Experience 98

Kellblog

OCTOBER 28, 2023

Carta , an otherwise boring company solving a mundane-if-important problem , managed to get itself in the news this past week for all the wrong reasons. The fiasco was the result of CEO Henry Ward writing a post on recent negative press that was presumably intended to inoculate his audience , but instead backfired spectacularly.

Communication 97

Communication Interviewing Startup Banking 97

CustomerSuccessBox

MARCH 14, 2022

Post-sales customer data is often disconnected and includes inconsistent account and contact information, products purchased, contracts, entitlements, tenants, tickets, case escalations, feature requisitions, etc. Therefore, having a dedicated post-sales CRM could be a great tool to help manage this process. Customer Satisfaction Tool.

Payment Features 52

Payment Features Business Sales SaaS 52

Buffer Resources

AUGUST 2, 2023

At the firm, I was a portfolio manager and would run point on all the firm's founder relationships. It entitled subscribers to high-level business idea research every Sunday. In December 2022, I was starting to long for something more. There would be two tiers: Tier one was freemium.

Business 88

Business Venture Capital Technical Review Trends 88

FastSpring

MAY 14, 2019

The inconvenient truth: The one-time sales model may not entitle users to future product updates. FastSpring’s comprehensive ecommerce platform is fully equipped with a variety of dunning management tools to help your digital business stay connected to subscribers, foster brand loyalty, and reduce churn.

Payment Features 68

Payment Features Payment Methods Subscription Payment Services 68

Sales Hacker

MARCH 10, 2021

Balance is critical because if too many reps fail to meet quota, not only does the cost of sales increase due to fixed costs, but reps increasingly mistrust management and become demotivated. Clearly inform recipients: Create a communication process whereby managers explain how quotas were set and help reps strategize to overachieve.

Scale 94

Scale Sales Recruiting Compensation Sales 94

Totango

OCTOBER 19, 2018

The session entitled Million Dollar Bet: Dimension Data is All-in for Customer Success, focused around the ROI that Dimension Data has seen 18 months into their partnership with Totango. What was Covered at our Session.

Customer Lifetime Value 48

Customer Lifetime Value Customer Success Technology Innovation 48

BetterCloud

MAY 17, 2018

Together, Okta and BetterCloud provide unique and complementary ‘systems of controls’ around managing identity and security operations for SaaS applications. As the leading independent provider of identity for the enterprise, Okta handles the user identity and access management policies across SaaS applications.

Management 40

Management SaaS Cloud Technology 40

The Angel VC

NOVEMBER 1, 2014

Inspired by Ben Horowitz’ excellent “Good product managers, bad product managers” post and Stefan Smalla’s “Good leader, bad leader” masterpiece I’ve tried to put together my thoughts on what I think makes a great venture capital investor. And last but definitely not least… A good VC delivers sustainable superior performance.

Technical Review 248

Technical Review Venture Capital Investment Finance 248

BetterCloud

JULY 31, 2019

Trying to manage and secure Office 365 can be complex in today’s SaaS environment. IT admins not only have to secure their user interactions through the O365 admin console, but also go into each Office 365 application that teams use and manage them through those separate admin consoles as well.

Data 45

Data Onboarding Subscription Payment Features 45

Neil Patel

NOVEMBER 19, 2020

Using free tools like Google Analytics and Tag Manager allowed Habitat for Humanity to measure its conversion values. Here, you’ll tell Google more about your organization and confirm your entitlement to a grant. But if you’re not comfortable with this part, remember there are certified professionals who can manage the advertising.

Advertising 144

Advertising Technical Review Social Media Travel 144

BetterCloud

JANUARY 23, 2020

Refers to the management of user, group, and file settings/controls. when an organization adopts a new SaaS application) or ongoing management, like detecting and remediating when changes and misconfigurations are made to settings in an existing application. SaaS management. Application configuration. File security.

SaaS 52

SaaS compliance Software Delivery Mobile 52