OpenView Labs

DECEMBER 15, 2021

Godard had gone to business school, worked as a consultant, and knew a lot about business strategy, but he still felt like he was missing a key part of the leadership puzzle. He found that missing piece within a practice framework called conscious leadership. . What is Conscious Leadership? Starting with Self Awareness.

Leadership 73

Leadership Entrepreneurship Consulting Engagement 73

Sales Hacker

DECEMBER 20, 2021

As a result, much of the evaluation, investment, and rollout of virtual training technology in 2020 was rushed, limited in scope, and poorly planned. Businesses must take a step back, evaluate their software investments, and rework their implementations. How to maximize customer training investment. Today, not much has changed.

Investment 94

Investment Technical Review Underperforming Technical Team Scale 94

ChurnZero

FEBRUARY 4, 2022

Engaging your investors starts by understanding what they care about. If perceptual or stylistic barriers are holding you back from engaging with investors, reframe your story. In this article, we share Kristen’s best advice on how you can use metrics to reframe your customer stories, so they’re primed for investor engagement.

Customer Success 98

Customer Success Metrics Engagement Software Review 98

Sixteen Ventures

AUGUST 14, 2022

If you start falling into the trap of, “we’re only here to make customers happy” or just to “serve customers” or “CSMs shouldn’t be commercial,” you’ll end-up misaligned with your leadership. Why they’re investing in you. This will hurt your ability to advocate for your team and secure the resources you need for your team to thrive.

Customer Success 97

Customer Success Investment Sales Hiring Retention 97

SaaStr

NOVEMBER 14, 2022

Fortunately, there are strategies you can implement to ensure that your workforce is engaged, happy, and driving the business forward. In a special presentation, Secureframe COO Seema Kumar shares common leadership challenges in today’s modern workforce, best practices, and tips for talent retention. Startup Leadership Challenges.

Retention 130

Retention Leadership Compensation Communication 130

Buffer Resources

APRIL 22, 2024

Certain sub-niches and communities thrive on Twitter—think spaces that change rapidly, like investing, SEO, cryptocurrency, SaaS, and global news. For businesses and solopreneurs, building a community like this generates opportunities to cultivate a dedicated space to engage directly with clients, offer support, and gather feedback.

Social Media 95

Social Media Scale Growth Hacking Headcount 95

30 Day Leadership

DECEMBER 12, 2023

In this episode, Nils talks to Chris Tazewell, about the concept of 'Leadership without a Title', discarding the notion that recognition solely comes from high positions. They discuss how investments in oneself and relationships with others are two key elements in successful leadership.

Leadership 52

Leadership Trends Investment Engagement 52

SaaStr

APRIL 20, 2022

The ratio of engaged vs. disengaged employees: 2:1 . Invest in your team’s development. This makes it essential to identify the right behavior to reward, and base incentives on things that matter to your business and that’ll best motivate and engage your employees. Be intentional about the culture you want to build.

Sales Hiring 203

Sales Hiring Scale Retention Sales 203

SaaStr

MAY 10, 2022

It’s normal for people to seek inspiration and leadership during times of uncertainty. With a clear strategy for direction, stakeholders, employees, and customers can remain loyal and invest confidently, even during a crisis. Invest your energy into building a resilient team of people who work with you through unexpected challenges. .

Travel 193

Travel Revenue Underperforming Technical Team Scale 193

SaaStr

NOVEMBER 8, 2023

In leadership, there’s a great expression that “to those who much is given, much is expected.” Failure #4: Not Investing In Systems This is a big mistake many make in the beginning, and it can be challenging to recover from. Invest in back-office systems early. What are the things that matter to you the most?

Scale 227

Scale Sales Hiring SaaS Scaling 227

SaaStr

MARCH 2, 2022

Our teams thrive on community engagement. A successful community can increase the results of your product by focusing on engaging with users. Leadership education. Your executive team and leadership board should understand that many different actions lead to a conversion. That engagement is huge.” – Katrina Wong.

Outsourcing Services 195

Outsourcing Services Scale Outsourced Development Marketing 195

SaaStr

SEPTEMBER 29, 2023

Many of you are familiar with this visual, most likely created by an investment firm. When Lattice launched its engagement product in 2018, it had a humongous lift with almost double the quarterly booking rate overnight. You have to keep investing in the new product while getting back to the current product.

Scale 221

Scale Scaling Startup Sales Hiring 221

Intercom, Inc.

JULY 28, 2022

And for Intercom’s VP of Sales EMEA, Sanj Bhayro , scaling is just what you need to invest in to ensure growth becomes as constant and linear as it can be. Attract and develop talent and invest in supporting resources like onboarding, sales enablement, and sales engineering. There are two moments in my career that I remember.

Scale 210

Scale Scaling Sales Hiring Sales Recruiting 210

SaaStr

JANUARY 9, 2023

Two decades ago, B2B companies relied on a central figure in the entire company calling the shots on budget and software to invest in. Use social media to reach your target audience, engage with them, and keep tabs on industry trends. Winning the B2B SaaS game will involve rethinking your user engagement and marketing approach.

Social Media 194

Social Media B2C Marketing B2B 194

OpenView Labs

JUNE 23, 2020

As a board member at the company, I’ve been impressed with their leadership during the COVID-19 pandemic, and I wanted to understand how their experience from prior crises has guided their response to today’s challenges. There are timeless leadership lessons and best practices that we can draw on today. I couldn’t agree more.

Leadership 53

Leadership Outsourced Development Forecasting Communication 53

SaaStr

JUNE 3, 2022

Community is an investment. Align community goals with top-level business goals and get everyone in leadership on board. Build trust with your community through honesty, humility, and authentic engagement. They have the expertise to build your strategy and lead effectively. Commit to providing adequate resources and budget.

Enterprise 207

Enterprise Leadership Customer Success Startup 207

Totango

NOVEMBER 15, 2023

This is why we are so proud to have received multiple leadership awards from TrustRadius in the customer success category, including: TrustRadius Best Relationship: Highlights companies that follow through on their sales and marketing promises, deliver on implementation expectations, and identify customers who would buy again.

Customer Success 112

Customer Success Software Review Technical Review Enterprise 112

Valuize Consulting

OCTOBER 26, 2021

For recurring revenue organizations, implementing a measurable digital engagement program for Tier 3 and 4 customers is the foundation for achieving industry-leading Net Dollar Retention. But, how do you know if your digital engagement program is actually driving impact for your customers and your business?

Scale 52

Scale Engineering Engagement Scaling 52

SaaStr

APRIL 2, 2023

But what I learned, after years of procrastinating on tough moves for our leadership team, is that the leaders’ teams suffer greatly through that inaction. And if you didn’t invest proactively in systems like CPQ early, you create a byzantine mess that’s impossible to scale. Invest in back-office systems early.

Sales Hiring 254

Sales Hiring Scale Scaling Customer Success 254

Intercom, Inc.

AUGUST 4, 2020

He brings extensive financial and leadership experience that will help Intercom continue to scale and deliver on our mission to make internet business personal. Under his leadership, Sitecore successfully completed the transition while doubling revenue at scale. I’m delighted to welcome Dan Griggs to Intercom as our CFO.

Scale 132

Scale Leadership Finance Scaling 132

Intercom, Inc.

MAY 18, 2021

58% of respondents believe that customers prefer conversational, messenger-based engagements with brands. There’s never been a better time to invest in conversational support. Get your copy of the thought leadership paper. They found that: Messenger-based support is now the second most used support channel.

Scale 210

Scale Business Consulting Leadership 210

Buffer Resources

NOVEMBER 28, 2023

Total impressions for that week: 9,624 Average daily impressions: 1,375 Total engagements for that week: 151  Average daily engagements: 22 Overall, while the engagement rates could potentially be higher, the AI-written posts fared well, and all my objections are more about the quality of the content. 

AI 113

AI Social Media ChatGPT Engagement 113

Buffer Resources

SEPTEMBER 11, 2023

I’ve always made sure to engage and respond to people who leave comments. Leadership: The ability to motivate and inspire others to achieve a common goal. Engage thoughtfully This cannot be overstated. The top LinkedIn users regularly share, post, and engage with content that aligns with their professional interests.

Sales Recruiting 130

Sales Recruiting Sales Hiring Scale Social Media 130

Sales Hacker

MAY 31, 2023

In this insightful episode, Colin Campbell of Sales Hacker engages Lauren Bailey from Sales Bar, Factor Eight, and Girls Club in a thoughtful discussion on the dynamics of the sales industry. Where to find them : LinkedIn Key Insights Building Strong Teams through Thought Leadership. Overcoming Imposter Syndrome in Sales.

Sales 85

Sales Leadership Development Engagement 85

Sales Hacker

SEPTEMBER 29, 2023

Basile Senesi (CRO, Arc – Series A) notes that in the last 12 months, Arc has tripled events / field investments – “bulk of it is private dinners, usually co-sponsored to bring cost down.” Take the engaged persona and accounts and convert them further with these events.

Scale 100

Scale Marketing AI Search ChatGPT 100

Intercom, Inc.

OCTOBER 22, 2020

Nate agrees, believing that a great customer experience requires taking a holistic, strategic approach that encompasses a wide range of factors – from strategy and leadership to the voice of the customer, experience engineering, and employee experience. Strategy and leadership. Voice of the customer.

Leadership 218

Leadership AI Scaling Engineering 218

Sales Hacker

JUNE 9, 2020

Of course, we’re talking about what’s going on during the pandemic, but also just about his leadership skills and his experience. And of course our second sponsor is Outreach , the number one sales engagement platform. It’s a discussion among the whole senior leadership team, for sure.

Leadership 78

Leadership Scale Sales Recruiting VP of Engineering 78

Buffer Resources

MARCH 21, 2024

Cost and time saving: Creating new blog content requires significant upfront investment. Identify timeless blog posts Next, dig into your blog traffic analytics and engagement data to pinpoint specific top-performing posts demonstrating continual readership interest over time. This signals strong repurposing potential.

Social Media 107

Social Media Engagement Branding Construction 107

SaaStr

FEBRUARY 4, 2022

Include your senior team in the bulk of the meeting: Team members who are active participants in board meetings are more engaged in executing the plan and strategy. Having your board meet and interact with the senior leadership will also help the board give you advice on your team and org structure. .

Sales Hiring 231

Sales Hiring Scale Leadership Startup 231

Intercom, Inc.

SEPTEMBER 7, 2021

If only senior leadership is involved in decision making, it increases the risk of stagnation. They’re invaluable sources of knowledge and expertise – and companies should invest the time to listen to them. That means that leadership asks for input on a few options via polls in Slack or Google Forms. Learning from experience.

Leadership 129

Leadership Company Culture Customer Support Innovation 129

SaaStr

JULY 13, 2022

Not having exemplary sales leadership: The sales lead should not just manage the dashboard efficiently. Their engagement levels with customers are higher, and so is the potential to upsell them. you’re invested in their growth as much as yours. Or the revenue their business will generate by month-end.

Scale 211

Scale Sales Hiring Revenue Marketplace as a Service 211

SaaStr

JUNE 30, 2023

Customer engagement would change completely. Because of changing consumer sentiment and because of the way people adopt mobile technology, increasing levels of sophistication would be rewarded in customer engagement. The other enduring changes Braze believed were coming included: Enterprise would be transformed by mobile.

Scale 187

Scale Mobile Venture Capital Scaling 187

Intercom, Inc.

JANUARY 24, 2023

It’s critical we re-invest in it. Build alignment Generate clarity and excitement with teams and leadership. Exploration 1: The customer engagement hub Our first concept was all about evolving the fundamental model of what a messenger could be: from a predominantly chat-based tool, to a powerful customer engagement hub.

Leadership 118

Leadership Branding Engagement Interviewing 118

SaaStr

MAY 3, 2023

Everyone has to figure out what their high-quality customer engagement activities are that correlate to sales that will happen. What are the problems caused by not investing in systems from the beginning? And invest in back-office systems early. This isn’t as simple as pipeline, either.

Sales Hiring 169

Sales Hiring Scale Pricing Customer Success 169

Mucker Capital

APRIL 2, 2024

Buyers may also struggle to justify investments in new purchases and to convince their leadership team of the worth. Examples include buying software licenses, purchasing materials, or investing in technology solutions like cloud services. Four Main Categories Where Pain Can change to Value.

Sales Recruiting 52

Sales Recruiting Technical Review Enterprise Cybersecurity 52

Totango

JUNE 28, 2022

But during an economic downturn , when companies are cutting costs and putting a halt on investing in new products, the CMO’s focus has to switch from facilitating growth through new customers to promoting growth via the company’s current customer base. . Maximize Your Return on Investments. Make Your Company Relevant .

Scale 73

Scale Headcount Systems Review Communication 73

ChurnZero

NOVEMBER 3, 2021

Owler also provides updates on acquisitions, leadership changes at your customers’ organizations, new offerings or initiatives, and news that comes directly from the organizations themselves. Now more than ever, engaging with others on LinkedIn is not only appreciated, but practically required.

Customer Success 98

Customer Success Technical Review Leadership Technology 98