SaaStr

JUNE 3, 2020

The SaaS Trust Crisis is making it harder to market and sell software and services than ever before. And today, I’m very excited to be the co-founder and CEO of G2 where we’re building the world’s leading marketplace for SaaS software. The situation is getting worse. Godard Abel | Co-Founder and CEO @ G2.

Software Review 196

Software Review Scale Technical Review SaaS 196

SaaSHolic

MAY 15, 2023

Three important factors for companies to consider when implementing AI are discussed: organizational structure, management systems, and leadership models, with an emphasis on simplicity and financial optimization in data processes.

Payment Methods 52

Payment Methods Blockchain Artificial Intelligence Payment Services 52

Intercom, Inc.

JULY 11, 2019

In a company’s early days as a lean, mean, business machine, it’s fairly easy for leadership to stay in sync with their users. As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close. Kaitlin: You’re the General Manager HubSpot’s Service Hub.

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

ChurnZero

NOVEMBER 18, 2022

According to our 2022 Customer Success Leadership Study, CS teams are already underfunded and under-resourced. In our webinar, “ Convincing your CEO to invest MORE in Customer Success ,” Jeff shares how to win more budget for your CS team by backing up your requests with the right research and data. Do they have a knack for leadership?

Customer Success 98

Customer Success Sales Hiring Headcount Scale 98

OpenView Labs

APRIL 28, 2021

Content marketing, in its simplest form, is creating and distributing content in order to build awareness about a product or service. Naturally, every brand began investing in content marketing—and in order to rank well, they began feeding search engines (that had ravenous appetites) with a high volume of content. Community marketing.

Data 55

Data Marketing Content Marketing Software Review 55

Sales Hacker

APRIL 26, 2022

Kathleen is SVP of Marketing at Tradeswell , where she’s on a mission to empower a new generation of digital-first marketplace brands. Outreach is the first and only engagement, and intelligence platform built by revenue innovators for revenue innovators. One of the ways you shape brand is by investing in content.

Revenue 80

Revenue Sales Hiring Marketing Marketplace as a Service 80

OpenView Labs

APRIL 13, 2020

What loops exist to drive virality, retention, and overall product engagement? Are there marketplace dynamics? Depending on your marketplace dynamics, you may need the Marketing team to be closely aligned with the Product team to ensure it is driving new users into the correct half of the marketplace. Monetization.

Systems Review 98

Systems Review Technical Advisors Scale Technical Review 98

Sales Hacker

SEPTEMBER 16, 2021

With the advent of product-led growth – where people can experience a SaaS product with a free self-service account or want hands-on support over several months – evaluations can take different forms, have varying costs to the seller, and require different levels of commitment from buyers and sellers. Duration: 45 to 90 Days.

Revenue 73

Revenue Sales SMB Engineering 73

Intercom, Inc.

JANUARY 16, 2020

Andrey explains why embracing the professional services sector in a unique way has paid dividends. Because I think everyone talks about platforms but to actually do it properly – and it sounds like you guys are really invested in it – it is a big investment. So what was the spur for you to make that move? Andrey: Exactly.

Consulting 249

Consulting Marketplace as a Service Scale Development 249

Sales Hacker

MARCH 18, 2019

Roger discusses the key philosophies driving effective customer engagement and how to build a global organization while preserving culture and alignment. . If you missed episode 48, check it out here: PODCAST 48: The Secret to Amazing Sales Engagement w/ Max Altschuler. Using culture to drive global team-wide engagement.

VP of Engineering 69

VP of Engineering Sales Hiring Scale Technical Review 69

Point Nine Land

JANUARY 17, 2019

Hi there, we’re Point Nine Capital a VC firm focused on SaaS and marketplaces. Almost every step requires paperwork and postal service, many entail physical presence. Bold Prediction : Every European Series A VC firm will have at least one investment in manufacturing by the end of 2019. on how we engage with their software (e.g.

Technical Review 40

Technical Review Marketplace as a Service Software Review Venture Capital 40

Backlinkfy

FEBRUARY 7, 2019

By doing so, a business could easily increase its prospects of a return on investments. Furthermore, research by McKinsey and Company revealed that businesses with the presence of ethnic minorities within the leadership structure were 33% more likely to outperform their peers on profitability (6).

Marketing 40

Marketing Technical Review Marketplace as a Service Social Media 40

SaaStr

MARCH 19, 2019

Then also went into venture capital where I invested in API first products. You’re going to say okay I’m engaged with this many people, that’s like the next step down in my funnel. If they’re engaged, then they’re building. Ceci Stallsmith : So, we want to … Oh, here’s who we are.

Payments 124

Payments Scale Scaling Revenue 124

Intercom, Inc.

AUGUST 22, 2019

I’m excited to be joined today by Intercom’s own Jonathon Colman, a senior designer who came to us by way of the Nature Conservancy, REI and five and a half years at Facebook, where he most recently worked as a UX Content Strategy Lead for Marketplace. And content design definitely spends time focusing on those words, on that service.

User Experience 209

User Experience Strategy Engineering Communication 209

SaaStr

JUNE 10, 2020

What’s great is the companies out there like Sendoso have pivoted and given us a way where we can engage with them on email and they can privately update their information. And one of the things we’ve done is we’ve really looked at what can we do online with videos and ads to engage with folks that are still online.

Travel 187

Travel Marketing Scale Outsourcing Services 187

Sales Hacker

MARCH 2, 2020

Sales Engagement. Sales Engagement. Wooden on Leadership. In this groundbreaking book, award winning sales leader Todd Caponi will reveal his hard-earned secrets for engaging potential buyers with unexpected honesty and understanding the buying brain to get the deal you want, while delighting your customer with the experience.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

SaaStr

SEPTEMBER 4, 2020

I’ve been in software since the ’90s and for over 20 years, nearly that entire time, we’ve been talking about digital transformation, developing strategies, architecting new technologies, and moving beyond digitization to rethinking our businesses, our products, and our services in a way that’s optimized for a digital world.

Scale 166

Scale Underperforming Technical Team Sales Hiring Branding 166

BetterCloud

MAY 25, 2023

The rapid growth of SaaS adoption, expansion of the SaaS marketplace, need for cost optimization and efficiency, lack of visibility and governance, security and compliance concerns, and an increasing business focus on ROI and value optimization are all driving the increased importance of managing SaaS expenditure.

Outsourcing Services 52

Outsourcing Services Marketplace as a Service Management SaaS 52

SaaStock

FEBRUARY 14, 2019

Meet Our Speakers… Patrick Arippol, Managing Director of Early Stage Investments, DGF Investimentos. He is leading DGF Investimentos’ specialized early-stage investment group – DGF Inova. Some of his first professional positions were Engagement Manager at McKinsey, as well as a management consultant at Value Partners.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

ChurnZero

JANUARY 13, 2022

Our recent Customer Success Leadership Study showed that 61% of respondents reported a Vice President and above as being the highest leader in their Customer Success organization in 2021 – an increase of 7% from the previous year. Amir brings over thirty years of experience in customer success and engagement to CentralSquare.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

Unbounce

JUNE 16, 2020

Dropbox has a long history of using referral rewards like this one to create goodwill, build engagement, and find new customers. These are often built with agencies, consultants, and managed-service-providers (MSPs) in mind. These partners resell your product and benefit from offering ongoing services, usually on a retainer basis.

Outsourcing Services 131

Outsourcing Services Sales Recruiting Scale SaaS 131

Intercom, Inc.

SEPTEMBER 26, 2019

The litmus test is if you’ve created a marketplace: are people actually building on your product because there’s value that you’ve created, or is it just a nifty integration? The upside of having this big two-sided marketplace and extending your product into tons of different products with an API is quite large. But are they platforms?

Underperforming Technical Team 170

Underperforming Technical Team Marketplace as a Service Outsourced Development Development 170

SaaStr

SEPTEMBER 27, 2019

268: Ryan Bonnici is the CMO @ G2, the company that allows you to get the right software and services for your business with over 897,000 user reviews to help you make smarter buying decisions. We would generate 10x what we invested into that based on those people. How does Ryan think about the relationship between the two?

Sales Hiring 136

Sales Hiring Sales Recruiting Scale Software Review 136

SmartKarrot

MAY 9, 2022

Not only does fostering innovation help encourage employees to bring their best ideas forward, but it also ensures that your company will stay relevant in the marketplace no matter how much the world changes. When people feel they have the power to make a difference, they are more engaged and committed.

Innovation 10

Innovation Scale Marketplace as a Service Customer Success 10

SmartKarrot

SEPTEMBER 1, 2022

But as more business companies choose the SaaS (Software as a Service) path, now is a fantastic time to enter this industry. . Another area where quality must stand out is in customer service. Large enterprise clients operate in highly competitive marketplaces and sectors where it takes a lot of effort to make a difference.

Enterprise 10

Enterprise Outsourcing Services Scale Payment Services 10

SaaStr

NOVEMBER 7, 2019

Romain Huet : Of course, besides the brand I mentioned earlier like, Google, Apple and Facebook, and so on, a lot of marketplaces also like Uber and Airbnb they tend to think of themselves as platform because they have the buyers and the sellers connecting to each other. Let’s start with our five key steps.

Payments 129

Payments Merchant Services Payment Solutions Payment Services 129

SmartKarrot

MAY 30, 2022

Provide thought leadership to shape CSM group at the business, regional and global level. Build strong customer relationships to understand the market needs and drive the voice of the customer internally to influence investment and product strategy. Proactively engaging customers at risk.

Customer Success 3

Customer Success Marketplace as a Service Scale Consulting 3

ChurnZero

JUNE 22, 2021

Their mission is to improve lives through learning and it’s the largest online destination that help students and businesses gain skills from expert instructors teaching over 155,00 online courses on topics from programming to leadership to Customer Success. How the Customer Engagement Pyramid is an essential building block to success.

Customer Success 92

Customer Success Churn Consulting Marketplace as a Service 92

Sales Hacker

APRIL 6, 2022

Sales teams often struggle with configuration of price quotes when dealing with complex products or services or large product catalogs. Effective leaders know that investing in the right tools will help them streamline and standardize their sales processes, and make for a happier and productive workforce. 5 benefits of CPQ software.

Scale 93

Scale Software Review Marketplace as a Service Outsourced Development 93

Intercom, Inc.

APRIL 7, 2022

Sometimes, to develop a valuable service for your customers, you have to take one step back and understand what they need from you at that moment and where your gaps are. As the role evolves, it becomes more proactive – the CSM starts advising customers on how to make the most of their service and helps them succeed in their long-term goals.

Customer Success 118

Customer Success Technical Review Sales Hiring VP of Engineering 118

Sales Hacker

OCTOBER 7, 2021

The best products, services, and ideas are nothing without a way to turn them into currency, and sellers are a big part of making commerce happen. Bringing Sales & Leadership with Heart and Ladies Happy Hour to the sales community. Invest in your development internally and externally. Anita Nielsen. Hang Black.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

Intercom, Inc.

APRIL 4, 2019

The self-service model requires little to no selling whatsoever, saving time, labor and resources for a growing startup. Are you a marketplace or are an e-commerce retailer? The SDR focuses on finding, engaging and creating qualified leads and then “hands” them to the AE to complete the sale. What’s not to like?

Scale 162

Scale Sales Hiring Underperforming Technical Team Payment Services 162

yoursales

JANUARY 28, 2022

Sales Learning & Onboarding. Sales Stack Integration. Smart Scheduling. Screenshare, Demoing, Conference Calls. Social Selling. Team Communication. Video Sales Engagement. Web Visitor ID/Tracking. Sales Growth Hack Tools. GetAccept – Track, Engage & Sign. Other Tools.

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

SaaStr

FEBRUARY 18, 2020

They’re investing in growth. So I think that’s contributing to this importance of kind of investing in marketing and sales. And our job is to basically find a way to bring that to life, be ambassadors of the brand and bring it out to the marketplace. Maria : Agreed. So it is important. Anthony : Yeah.

Scale 232

Scale Sales Recruiting Sales Hiring Underperforming Technical Team 232

SaaStr

JULY 11, 2019

I invest across consumer, B2B SaaS companies, and then also dev tools and infrastructure companies as well. You have to remember that the people that you’re working with, the team that you’re engaging, they all been groomed the same way. It’s been really fun to be on the investor side. You wait a week.

Scale 123

Scale Marketplace as a Service Sales Recruiting Scaling 123

Sales Hacker

AUGUST 18, 2020

All you have to do is create perfectly targeted content, stay informed on email best practices, drive more engagement quarter over quarter, spend less money, oh, and do all of this with less time. Our second sponsor is Outreach, the number one sales engagement platform. Sam Jacobs: Is it a subscription service? The result?

Subscription 106

Subscription Payment Features Scale Underperforming Technical Team 106

SaaStr

NOVEMBER 21, 2020

Rob Gonzalez: Operationally, I look at, in particular, my experience at Endeca, but also another startup that sold to pharmaceutical companies and other life sciences businesses and financial services companies called Cambridge Semantics. And there’s a lot of benefit to running a software as a service, in general.

SaaS Payments 283

SaaS Payments Scale Payment Services Payment Solutions 283