article thumbnail

Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

Intercom, Inc.

Now, during this time of economic uncertainty and against a competitive landscape, effective customer engagement is business critical. Poor cross-functional collaboration impedes success: 44% of executives say a lack of collaboration and siloed efforts are the top impediments to successful customer engagement.

article thumbnail

Four steps to building engaged engineering teams

Intercom, Inc.

Engaged teams are the backbone of a healthy organization. When you’re on a team that is highly engaged, the team is humming. “One of the most important roles a manager plays on their team is building engagement” When you’re on a team that isn’t engaged, however, everything takes longer. .

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How to Adapt Your Leadership Style with Dustin Tysick

30 Day Leadership

Are you a leader struggling to adapt your leadership style to your employees? In this episode, leadership coach, Nils interviews Dustin Tysick, host of the B2B Revenue Leaders Podcast and VP of Revenue at Testimonial Hero, about the importance of coaching and adapting to different personalities and processing styles.

article thumbnail

Unleashing Your Authentic Leadership Potential with Nadia Carta

30 Day Leadership

In this episode, best-selling author and leadership coach Nils Vinje interviews Nadia Carta, Head of Data Transformation at Google. This led her to launch the "Spark Your Zeal" movement, write a book, and start her own podcast on leadership. Nadia is a powerhouse of inspiration, known for her ability to spark zeal in others.

article thumbnail

The Employee Factor - Perfecting Your CX From Within

Speaker: Dennis Snow, President, Snow & Associates

Not only does it take powerful leadership, but a complete shift in focus: your company must be customer-centric in every function. It's time to look within: at your employees' relationships with each other, and with the company.

article thumbnail

How to Use Thought Leadership Marketing With Paid Ads

Neil Patel

Thought leadership marketing is a powerful thing. What Is Thought Leadership Marketing? Thought leadership marketing is the practice of increasing your brand’s visibility by establishing yourself as an expert source of information. What Is Thought Leadership Marketing? Improve Brand Awareness and Exposure.

article thumbnail

The Structured Leadership Approach to Developing People with Sean Fleming

30 Day Leadership

If you are not continuously improving and expanding your leadership skillset, you introduce risk… As a leader, it’s easy to feel accustomed to what happens day-to-day. Sean Fleming was at this exact point when he joined as VP of Customer Engagement at Zendrive. What did Sean do? What did Sean do?