Engagement Investment Leadership Operational efficiency. 
Valuize Consulting
DECEMBER 20, 2023
Overall, the industry witnessed transformative trends shaping the way businesses engage and retain their customers in an increasingly capital constrained and fast-paced environment. Podcast: Build a Value-based Customer Engagement Model HubSpot began their journey with a simple premise; solve for the customer. Watch Webinar 5.
Valuize Consulting
JUNE 9, 2022
With only a Director of Operations who answers to your VP of CS, you have no one to focus on the strategy driving your CS Operations, the engine that powers your entire Customer Success organization. The Business Impact Of Senior Customer Success Operations Leadership. They Drive Economic Growth.
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ChurnZero
JUNE 12, 2020
If you replied, “Customer Success Director or above,” you’re not prioritizing your team by spending valuable leadership time on administration when it should be used to build your team’s strategy and remove obstacles in their way. Again, if you replied, “Customer Success Director or above,” you’re not getting the most value from leadership.
Sales Enablement, SaaS and Growth
MARCH 23, 2020
Customer > Team > Individual During my time at HubSpot, the leadership team shared this mental model to help with decision-making. Operational efficiency. The lesson here is to view your products in terms of S Curves and ensure you’re investing in your next greatest hit. Brand equity. Customer data.
ChurnZero
MAY 20, 2021
Chasing the wrong priorities and investments can quickly snowball and compound over time, resulting in stunted progress and flatline growth. That’s why it’s essential to invest in the people, processes, and technologies that create the most value for your customers and your organization. Build Phase. Traits: Product-market fit. $6M
SaaStr
AUGUST 7, 2020
We’ve invested in over 300 companies at Salesforce Ventures and have partnered with both of you closely and it’s been amazing to see this story up close and personal over the years. If you’re going to build a company with Salesforce, who better to invest than Salesforce? These are not simple things to solve.
Kellblog
MARCH 11, 2020
SeasEdge was doing a business intelligence (BI) evaluation and were looking to use BI to improve operational efficiency across a wide range of retail use cases, from supply chain to catalog design. Force sales to engage with services earlier in the sales cycle. We had financials that Wall Street loved (e.g.,
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