SaaStr

JANUARY 23, 2025

You need to: Engage with procurement early – don’t treat them as a rubber stamp Build relationships with 20+ key accounts in year one Get executive sponsorship on both sides Never negotiate price with the business buyer Document clear ROI and business cases Remember: The actual buyer is often not the end user.

Enterprise 244

Enterprise Sales Hiring Scale Outsourced Development 244

User Pilot

MAY 27, 2025

Whatfix delivers context-aware guidance that helps users correctly complete sensitive tasks like handling patient documents, uploading payroll data, etc., Pricing: Whatfix Mobile Whatfix does not publicly disclose its pricing information. Whatfix mobile pricing. reducing compliance risks and support tickets.

Technical Review 91

Technical Review Mobile Software Review Systems Review 91

SaaStr

FEBRUARY 6, 2025

It’s about getting your documentation right before you scale. It’s becoming the price of admission for serious SaaS companies using AI. Get Ready (The Smart Way) Don’t reinvent the wheel. Top VCs like Cobalt and Eden Data are already helping portfolio companies nail this phase. The smart play?

compliance 170

compliance AI Scale SaaS 170

TechEmpower SaaS

MARCH 4, 2024

Key Functions with High Impact Generative AI is revolutionizing sales by enabling dynamic pricing and personalized customer interactions, boosting conversion rates and customer satisfaction. AI-powered tools can handle routine inquiries and draft standard documents, freeing up legal staff for complex tasks.

Generative AI 443

Generative AI CTO Hire AI Sales Recruiting 443

Tom Tunguz

MARCH 21, 2022

What’s the price of spice ? Data apps are living documents that weave narratives around data and charts to explain, persuade, or empower. You work for a large company selling spices and you’re tasked with exploring the impact of pricing changes. This customer’s pricing is clearly suboptimal.

Data 314

Data Data Analysis Pricing Revenue 314

SaaStr

MARCH 18, 2025

The distributed nature also forced discipline in documentation and knowledge sharing that supported their hypergrowth, turning what could have been a limitation into a competitive advantage. Trust Was Built Through Admitting Pricing Mistakes Wiz took the counterintuitive approach of quickly acknowledging errors in their pricing models.

Scale 180

Scale Sales Hiring Scaling Headcount 180

Tom Tunguz

OCTOBER 10, 2021

Investor token ownership rights may take the form of a warrant in which equity investors have the right, but not the obligation, to purchase tokens at a discounted price to market in an early round. Classic startup investing documents cohered around standards sometime in the late 2000s. They span a few months to several years.

Payment Solutions 346

Payment Solutions Payments Payment Services Investment 346

SaaStr

OCTOBER 15, 2020

The problem is that businesses are often still manually gathering financial documents come tax time. Automation can help by centralizing and categorizing financial documents so accounting teams can keep a clean set of books with minimal effort. If your team wasn’t spread out across the country before COVID-19, it probably is now.

Business 329

Business Marketplace as a Service AI Search compliance 329

FastSpring

OCTOBER 13, 2023

Pricing starts low per transaction, but it will add up quickly if you’re looking for a more robust service. The pricing page at 2checkout.com shows that with their 2Sell base product, you can “sell any type of product.” They also have an enterprise pricing package called 4Enterprise. Is Stripe a merchant of record?

Payments 160

Payments Payment Methods Payment Services Merchant Services 160

SaaStr

SEPTEMBER 11, 2024

The PLG principles that are foundational to Lucid were defined, but what these customers needed was: An easy, fast path to user value Simple pricing and seamless expansion Widespread discoverability Lucid employs a freemium model, converting users to paid plans early on. Customers still needed simple pricing and seamless expansion.

Scale 307

Scale Scaling Sales Hiring Systems Review 307

User Pilot

DECEMBER 30, 2024

With it, you can easily connect your knowledge base, developer documentation, and other resources to a search bar within your product. Expensive pricing: Chameleons Growth plan includes a decent set of features but is limited to 15 seatsand pricing starts at a whopping $1500 per month. The best part? Modals in Chameleon.

Software Review 105

Software Review AI Search Pricing Onboarding 105

SaaStr

JANUARY 6, 2022

These are financing documents where the price is determined based on the next financing round. Investing in essence now, but at the price of the next round. Why would any investor invest at an unknown price? Really, at a much higher price later, determined by others?

Finance 283

Finance Pricing Startup Investment 283

Clouded Judgement

AUGUST 2, 2023

Throughout the IPO process the banks play a key role in helping each company prepare to go public (drafting documents, building investor presentation, etc), and ultimately tap into their relationships with large institutional investors to help sell IPO shares. They do this to privately solicit feedback / comments from the SEC.

Cloud 49

Cloud Marketing Banking Pricing 49

SaaStr

AUGUST 7, 2020

359: The Secrets to Vertical Growth, What it Really Takes to Build a $1B SaaS Company with Matt Garratt, SVP, Managing Partner @ Salesforce Ventures, Trisha Price, Chief Product Officer @ nCino and David Schmaier, CEO & Founder @ Vlocity. Trisha Price. Trisha Price: nCino is a little bit different in its background.

Payment Solutions 208

Payment Solutions Pricing Payments Payment Services 208

SaaStr

MARCH 30, 2020

Have honest pricing. Assume every customer knows how much other customers pay, even if your pricing page is non-transparent. But QBRs are more formal, documented processes around feedback. More here: Webinars Almost Always Work | SaaStr. More here: Assume the Customer Knows Everything | SaaStr. Quarterly Business Reviews.

Pricing 284

Pricing Customer Success Investment Marketing 284

Clouded Judgement

JULY 16, 2024

A S-1 is a document companies file with the SEC in preparation for listing their shares on an exchange like the NYSE or NASDAQ. The document contains a plethora of information on the company including a general overview, up to date financials, risk factors to the business, cap table highlights and much more. market cap, and a ~7.5x

Benchmarks 295

Benchmarks Data Machine Learning Artificial Intelligence 295

User Pilot

NOVEMBER 28, 2024

All you need to do is to head to the documentation and copy-paste one line of code. Here’s the deal: Mixpanel’s pricing scales with the number of events you track. Today, their pricing page is no longer transparent (go figure why). Mixpanel pricing. Looking for an Alternative for Mixpanel Session Replay?

Software Review 105

Software Review Enterprise Pricing compliance 105

SaaStr

JULY 30, 2024

They’ve played with it and are willing to pay full price. Free self-service The right level of documentation Being able to learn about the product without getting on a call with someone. Because it helps in customer-first teams so they can sit tight and focus on customers rather than dealing with incorrect documentation.

Underperforming Technical Team 282

Underperforming Technical Team Enterprise Scale Payments 282

Clouded Judgement

JANUARY 24, 2025

For example, a tailored model could streamline compliance checks by scanning internal documents for potential policy violations or regulatory gaps. Early research, including projects like R1 from DeepSeek, has shown promising results in this area. Use cases for fine-tuned AI systems are remarkably diverse.

Enterprise 157

Enterprise AI Cloud Artificial Intelligence 157

SaaStr

APRIL 12, 2025

These criteria should be documented and agreed upon by both marketing and sales teams to avoid disputes over lead quality. For example: High-Intent Actions : Visiting your pricing page, requesting a demo, or engaging with a case study. Buying Intent : Theres evidence of intent to solve the problem soon (e.g.,

Systems Review 121

Systems Review SMB Engagement Sales 121

How To Buy Saas

MAY 26, 2025

In this comprehensive Skynova review , we break down its features, pricing, pros, cons, and how it stacks up against popular Skynova alternatives like QuickBooks, FreshBooks, and Wave. Skynova is an easy-to-use online invoicing tool with budget-friendly pricing, but its feature set is full of compromises.

Software Review 40

Software Review Systems Review Technical Review Payment Solutions 40

SaaStr

DECEMBER 14, 2020

But still, that’s 7x ARR for a market leader in document creation. M&A prices look like on TechCrunch — but actually are all over the place. But less than 7x ARR. Now, the combined company likely will pull off a great IPO soon and everyone will make a lot of money. valuation — on a $300m+ run rate.

SaaS 352

SaaS Acquisition Cloud Finance 352

User Pilot

SEPTEMBER 20, 2023

Optional product pricing can help SaaS companies earn more money while charging less for their otherwise premium product. TL;DR Optional product pricing is a strategy where you sell your core product at a low cost and then encourage consumers to buy more accessories, features, or complementary products.

Pricing 105

Pricing Customer Lifetime Value Advertising Strategy 105

User Pilot

NOVEMBER 22, 2024

Replay tools use the Document Object Model (DOM) to capture and reconstruct user experiences. Engineers call this the Document Object Model, or DOM for short. Number of sessions captured : Some session replay tools offer unlimited capture, while others have limits based on your pricing plan. How do session replay tools come in?

User Experience 105

User Experience Customer Support Pricing Engagement 105

Clouded Judgement

FEBRUARY 7, 2025

Revenue multiples are a shorthand valuation framework.

Systems Review 144

Systems Review Cloud AI Sales Recruiting 144

SaaStr

MAY 3, 2023

Take the time to create onboarding documents showcasing your company values and the expected behaviors leaders must align with to uphold those values. This might be an unpopular opinion, but when you do pricing in enterprise, you should be comfortable with every other customer knowing what you’re paying. So we’ll say it again.

Sales Hiring 253

Sales Hiring Scale Pricing Customer Success 253

SaaStr

FEBRUARY 11, 2022

“Disco” is a leader in next-generation eDiscovery software, i.e. managing documents around lawsuits. Thus, usage-based pricing aligns better with law firms’ own economics. Much of the revenue is usage and storage based, as noted above, not pure fixed price per seat. 95% of revenue from the U.S.

Technical Review 274

Technical Review Software Review Scale Cloud 274

User Pilot

JULY 21, 2024

So you’ve decided to invest in Userpilot to bolster product-led growth , but you’re still unsure which Userpilot pricing plan to purchase? In this article, we’ll break down Userpilot’s pricing plans and review all the features you can find when you choose your specific pricing plan. User Engagement.

Technical Review 104

Technical Review Pricing Software Review Enterprise 104

SaaStr

SEPTEMBER 11, 2020

The Klue platform uses web scraping/monitoring and AI/ML to detect material signals from competitors like changes on a pricing page, the introduction of new functions/products or market expansions. The main value prop is treating competitive intel as a living cloud document,” said Murray.

Consulting 274

Consulting Interviewing AI Innovation 274

Buffer Resources

JULY 23, 2024

  This cost us a third of the price of influencer marketing tests we had done and drove far more sales and visibility. Learn to write a compelling press release Writing a document that will go out to professional journalists may seem overwhelming, but I’ve got good news: Press releases are meant to be short and concise.

Marketing 108

Marketing Branding ChatGPT AI 108

Tom Tunguz

NOVEMBER 12, 2020

I recognize that note-taking is like pricing strategy: you never get it entirely right, so you’re always inclined to tinker. Today, we don’t need cards; we can use digital documents that link to each other. It’s a method I still highly recommend. Proofread and publish.

Innovation 263

Innovation Startup Pricing Strategy 263

User Pilot

OCTOBER 10, 2024

Plus, it doesn’t help that instead of guiding you through how the product can help with your specific goals, the next step is to push you toward choosing a pricing plan. The checklist and demo document provided afterward are helpful, but they aren’t fully aligned with the user’s stated preferences during onboarding.

Onboarding 105

Onboarding SaaS Software Communication 105

SaaStr

MARCH 27, 2023

They either raise prices or they don’t give discounts. Forecasts should be living documents that you are constantly updating. On process, there is a standard punch list of documents that most investors are going to ask for. So make sure you have those documents ready and make sure they are accurate and defensible.

SaaS Payments 246

SaaS Payments Technical Review Software Review Venture Capital 246

Tom Tunguz

FEBRUARY 25, 2023

Depositions, document collection, strategy meetings flood executive calendars - not for one government but for the US, the EU, the UK, & Australia - all core markets for software businesses - each of which can block the merger. At what strike price? As processes drag on, employee attrition can spike.

Acquisition 223

Acquisition Startup Government Technical Review 223

SaaStr

OCTOBER 24, 2022

WorkOS CEO Michael Grinich, Developer Success Manager Betsy Calender, and VP of Developer Experience Zeno Rocha share how to price your product for developers, how to market it to developers, how to how to support them as they scale and use the products. Developers hate opaque pricing. Doing Business with Developers. What about leads?

Underperforming Technical Team 210

Underperforming Technical Team Outsourced Development Development Part-Time VPE 210

SaaStr

APRIL 14, 2025

Document clear business cases and tailor your proposal to their specific needsgeneric pitches wont cut it. Simplify your pricing, contracts, and approval processes. Position your product as a solution, not just a tool, and price it accordingly. Focus on ROI and Business Impact : Enterprises care about solving big problems.

Enterprise 158

Enterprise SMB Finance Pricing 158

Stax

MAY 13, 2025

Fee structures matter; understand the differences between interchange plus, flat rate, tiered, and subscription pricing to find the most transparent and cost-effective option. Types of payment processing fee structures Interchange plus Interchange plus pricing is one of the most transparent and cost-effective fee structures.

Merchant Services 88

Merchant Services Payment Services Payment Methods SaaS Payments 88