SaaStr

AUGUST 26, 2022

Alfonso Rico agrees, saying that success can be found with or without an investor. To raise funding, you must finetune your de-risking strategy and have a strong plan that sways investors, especially in the current uncertain market. . #3 Do you strongly understand the market and how your company fits in? 3 Can I Raise Remotely?

Sales Funnel 190

Sales Funnel B2B Interviewing Investment 190

SaaStock

JANUARY 25, 2019

Founded : 2011. Founded : 2011. Founded : 2015. Founded : 2012. Based in: Rio de Janeiro, Brazil. Founded : 2013. Founded : 2013. Its focus is on helping companies handle financial routine and streamlining processes related to accounting, banks, stock, and electronic invoicing, among others.

SaaS Payments 257

SaaS Payments Payment Solutions Payment Methods Payments 257

Buffer Resources

FEBRUARY 27, 2024

The agency was founded in 2013 to “create pathways into advertising and entertainment for Gen Z BIPOC and LGBTQ+ directors, photographers, and creatives.”  is one of De Guzman’s top priorities, she wrote in an article for CNBC.   Pay transparency (something we’re also passionate about at Buffer !)

Branding 92

Branding Social Media Technical Cofounder Technical Review 92

SaaStr

FEBRUARY 10, 2023

As Chief Product Officer at DigitalOcean and a developer-turned-entrepreneur, Gabe Monroy shares how founders can avoid the trap of over-engineering products that customers won’t pay for and how to de-risk product development through a simple analogy of candy, vitamins, and painkillers. Candy — A nice treat, but you can live without it.

Sales Hiring 130

Sales Hiring Development AWS Engineering 130

OpenView Labs

MARCH 23, 2021

To help readers put the new book’s ideas into practice, Kim co-founded Just Work with Trier Bryant. This isn’t Trier’s first foray into diversity, equity, and inclusion (DE&I) work. From there she led teams at Goldman Sachs, Twitter, and Astra, and she also founded DE&I consulting firm Pathfinder.

Interviewing 97

Interviewing Leadership Compensation Engineering 97

SaaSHolic

MAY 5, 2023

The decision to invest is based on the founding team’s potential and their product’s potential to scale and become a significant market player. Vitor Torres shared his journey in founding Contabilizei and how they integrated accounting with banking solutions to provide a full-stack experience for their customers.

Technical Review 90

Technical Review VP of Engineering Development Team Review Software Review 90

SaaSHolic

JUNE 30, 2023

In venture capital, there is a very real phenomenon often referred to as the “magic of zero” The premise is that companies with zero revenue can many times be valued (much) more highly than companies with some revenue. The logic is based on the potential for growth and scalability. Not just power point designers or great story tellers.

Venture Capital 52

Venture Capital Business Model Revenue Investment 52

SaaStr

FEBRUARY 18, 2021

That means whatever issues come up are never socialized and de-escalated amount your investors. This is a subtle but important sign I’ve found of conflict to come. They find a way. But … it sure helps if you make it easier on yourself. If you make fewer unforced errors, in particular.

Investment 173

Investment Engineering Strategy Pricing 173

Intercom, Inc.

FEBRUARY 18, 2020

Our de-facto ways of working made it difficult for us to learn from one another, especially when it came to socializing best practices for talking to our customers. Breakdowns in knowledge sharing are expensive – a study from Panopto and YouGov found that these inefficiencies can cost large companies more than $2.7

Technical Review 223

Technical Review Customer Success Sales Hiring Scale 223

FastSpring

OCTOBER 13, 2020

When I met the team, we clicked right away, and I knew I had found my new workplace home! Not only that but the CS Leader, Marina de la Torre, is a great manager and leader. I’ve been in my current role for two years now, but I’ve been with FastSpring for four years. What made you want to join our Customer Success team?

Management 113

Management Technical Review Innovation Forecasting 113

SaaStr

FEBRUARY 22, 2019

Alix de Sagazan – Co-Founder & CEO at A/B Tasty. Alix de Sagazan: Thank you. I co-founded Talkdesk in 2011. Alix de Sagazan: Yeah. Also, if you didn’t attend SaaStr Europa, we’re doing it bigger and better in June 2019. Ticket prices go up March 1st! Grab your tickets! ??. Full Transcript Below.

Sales Hiring 114

Sales Hiring Scale Sales Recruiting Company Culture 114

Tom Tunguz

MARCH 11, 2017

In these models, customer success teams are the de facto the sales teams. But when it works, you’ve found a new way up the mountain and created a sustainable competitive advantage. Slack and Expensify start in small pockets of a company, until they grow and become the dominant platform. Segmentation. There’s no one answer.

Innovation 113

Innovation Scale Sales Hiring Sales 113

Frontegg

AUGUST 4, 2021

Firstly, webhooks can be found in applications when giving users important notifications, like in the following Github example: The popular JIRA application also uses webhooks extensively: Implementing Webhooks. Webhooks are the new de-facto standard for communicating between systems and platforms. How about some examples?

Enterprise readiness 111

Enterprise readiness Scaling Enterprise Cloud 111

Neil Patel

MAY 25, 2021

Is there anything more annoying than seeing a cool image online, saving it to your desktop, and then forgetting where you found it in the first place? Google Images Search is the de-facto place to find images online. Ever found an image on Twitter or Facebook and wondered where to find the original image?

Government 90

Government Engineering Marketing Data 90

Tom Tunguz

JUNE 26, 2016

Lorenzo de Medici didn’t like Leonardo because of his undistinguished education. Other times, these entrepreneurs have been mentored before they found a business. Da Vinci would learn many different sciences under his mentor, and over time he burnished his reputation as an artist.

Venture Capital 100

Venture Capital Education Innovation Development 100

FastSpring

MARCH 26, 2020

I originally went through a support role at a tech company that gave me experience in a lot of different areas, and once I found Customer Success, I knew it was the direction I wanted to pursue. What inspired you to join FastSpring? I took this job because I wanted to be challenged, grow, and learn more.

Customer Success 80

Customer Success Management Technical Review Innovation 80

Intercom, Inc.

JANUARY 14, 2019

As consumers, this book provides insight into messages that shaped our culture and expectations (such as the De Beers campaign that made engagement rings synonymous with diamonds), and as marketers, it provides insight to some of the most successful advertising campaigns ever run and a space to contextualize the work we’re doing today. –

Technical Review 150

Technical Review Marketing Advertising Entertainment 150

Intercom, Inc.

FEBRUARY 6, 2019

These then ended up becoming part of the de-facto list of launch activities, so the list began to grow. “We found ourselves falling into a trap of ever-bigger ‘cookie cutter’ launches” You can probably tell where this is going.

Underperforming Technical Team 170

Underperforming Technical Team Social Media Product Marketing Churn 170

Frontegg

OCTOBER 8, 2020

A few real life examples can be found about getting notifications such as this sample from Github : Other examples include getting webhooks when creating or modifying tickets in JIRA : So you get the idea. Webhooks are the de-facto new standard for communicating between systems and platforms. Webhooks are now an industry standard.

Systems Review 98

Systems Review Scaling Software Review Cloud 98

Sales Hacker

OCTOBER 19, 2022

Your comp plan is one of the biggest recruiting tools to attract top reps,” said Andrew de Geofroy , SVP, Global Revenue Platform at Gtmhub. Asher Mathew , VP Go-To-Market at Demandbase , shared a similar experience and has found himself pressing more into total reward conversations with reps, as well. Strategy is the engine.

Compensation 94

Compensation Sales Recruiting Sales Finance 94

Tom Tunguz

MARCH 30, 2014

A few clicks on my phone later, I found the gesture in sign language for thank you, touching my chin and moving my hand forward. Antoine de St. Confused, I looked up from my emails and he mouthed to me, “I am deaf.” Away we went. I signed “thank you” as I stepped out of the taxi cab. Instant taxi. Instant directions.

Payment Methods 100

Payment Methods Technology Communication Marketing 100

Kellblog

AUGUST 27, 2022

Nevertheless, much as I’ve read a bunch of Ries & Trout books, I have read Play Bigger, twice, both because it’s a good marketing book, and because it’s de rigeur in Silicon Valley. Therefore you should be a category king. So, off you go. If you’ve not read it, you should. Analysts name categories, not vendors.

Strategy 136

Strategy Marketing Startup Customer Success 136

SaaStr

NOVEMBER 28, 2019

Felix Van de Maele, Co-Founder and CEO of Collibra, will be joined by Teddie Wardi, Managing Director of Insight Partners, to unpack how he built a unicorn company from idea to conception to record growth. Felix Van de Maele | Co-Founder and CEO @ Collibra. Want to see more content like this? Join us at SaaStr Annual 2020.

Sales Hiring 177

Sales Hiring Scale Sales Recruiting Government 177

Baremetrics

AUGUST 5, 2021

Pros And Cons Of A Hybrid Workforce Researchers have found that workers who were forced into remote situations due to the pandemic are interested in continuing to have flexible hours. Gartner found that 70 percent of customer service employees hope to have work-from-home options in the post-pandemic world.

SaaS Payments 98

SaaS Payments Technical Review Payment Methods Software Review 98

Tom Tunguz

NOVEMBER 2, 2014

Institutional seed funds will have become the new de-facto Series A investor. NB: If you’re a founder, I recommend reading Cooley’s report which reveals the standard terms found in today’s term sheets. Second, Crunchbase reports the round size, but not valuations.

Startup 113

Startup Trends Pricing Data 113

ChurnZero

NOVEMBER 11, 2020

Customer Success (CS) has become a larger priority for many companies in the past five years as the shift to SaaS subscriptions has become the de facto standard for most license models, and customers can more easily switch vendors with little effort.

Machine Learning 85

Machine Learning Artificial Intelligence Churn Mobile 85

Intercom, Inc.

SEPTEMBER 15, 2021

That was kind of their founding idea, and they had a bunch of scattered things that they were doing with startups through that period. And one of the biggest advocates behind the movement is author, columnist, and advisor Kevin Maney. As a tech journalist, Kevin has been witnessing the evolution of the tech industry for more than 20 years.

Technical Review 205

Technical Review Sales Hiring Innovation Systems Review 205

Neil Patel

DECEMBER 29, 2022

When you’ve found your target keywords, add them to: Titles Images Descriptions URLs Meta and Title tag descriptions Product pages, tags, and categories Content Headings (H1,H2, etc.) Once you’ve found the meta or title tags in the HTML, you can edit them accordingly. Decent Alt for SEO: Notre Dame de Paris. FAQ pages.

Software Review 97

Software Review Technical Review Mobile Engineering 97

Baremetrics

AUGUST 29, 2021

In the early stages of founding a startup, finding clients can be a bit of a shot in the dark. First off, you’ll want to transcribe the information with a service like de-script or outsourced help from Upwork. The most sure-fire way to achieve rapid growth in your business is to make sure you’re marketing to the right people.

Outsourcing Services 124

Outsourcing Services Startup Interviewing Outsourced Development 124

Panintelligence

SEPTEMBER 6, 2023

Bias – Causal AI can be the step forward to de-biasing algorithms. Therefore, the causality found can be overlayed with current employees to filter out those who have a high probability of following the pattern leading to them leaving the business (this is, of course, if the circumstance stays true to those of the past).

AI 52

AI Artificial Intelligence Technical Review Systems Review 52

Intercom, Inc.

NOVEMBER 5, 2018

We’ve found that direct statements were by far the most effective. Until relatively recently, live chat was used almost exclusively for archaic customer support , where customers were forced to adhere to a queue mentality and were treated like a ticket number, not a human being. That isn’t a hollow statement. Here’s the thing.

Scale 239

Scale Business Artificial Intelligence Customer Support 239

Sales Hacker

JANUARY 30, 2023

We found that the Rabbits ($1000 ARPA) and Deer ($10,000 ARPA) had just enough traction to find Dock useful. Everyone knows they should take vitamins, but they’re easy to forget and de-prioritize as you go about your life. Ideal Customer Profile (ICP): Who am I building for? Not all feedback is created equally. Crickets for weeks.

Sales Recruiting 88

Sales Recruiting Product Marketing Scale Sales Hiring 88

Tom Tunguz

OCTOBER 25, 2014

When we analyzed the impact of location on a startup’s ability to raise capital, we found no statistically significant difference. Interestingly, Series A investments by California and Massachusetts firms display spikes at $5, $10 and $15M, indicating these round numbers have become de facto standard investment sizes.

Investment 100

Investment Startup Enterprise Pricing 100

Intercom, Inc.

SEPTEMBER 3, 2020

Taking part in the panel are: Thomas Creighton de Farias – Senior Product Education Producer. Thomas Creighton De Farias: Thanks for joining us today on this special episode of Inside Intercom. So If you’ve ever asked yourself – how does my feedback add up to the features and updates that we build?

Mobile 212

Mobile Scale Underperforming Technical Team Engineering 212

OpenView Labs

JANUARY 19, 2021

A Pacific Crest study from 2014 found that 37% of companies primarily charged based on users while 23% charged based on usage. Another way to de-risk a pricing change is to test or pilot pricing before going live. But it turns out, 44% of companies failed, including 26% of later stage companies.

Pricing 115

Pricing SaaS Sales Hiring Scale 115

Tom Tunguz

SEPTEMBER 21, 2014

Founded in 2003, Tableau followed a more gradual revenue growth curve than the median SaaS company. But since the company hit its stride, about six years after founding, Tableau has been growing rapidly, recording a 94% CAGR for the last four years, and generating $232M of revenue in 2013.

Benchmarks 100

Benchmarks SaaS Payments Metrics Scale 100

OpenView Labs

MAY 12, 2020

It’s not so much about a tool that I’ve found, because I just don’t really use many. The other thing that I’ve found is important is figuring out how to empathize with your team and separate leading a group of people from leading individuals. I’m terrible at running—it’s just not my jam.

CTO Coach 97

CTO Coach CTO Interviewing Innovation 97